My husband and I have used Alpha a handful of times. Great service with friendly dispatchers and…read moredrivers. Very reasonably priced. Hopefully we won't need another tow... but we know who to call again if we do!!

These folks are amazing!!! Local San Clemente people, and a Veteran. Love them, highly recommend…read morethese guys. If you need a move in a pinch cuz you're stuck or in my case moving your classic car. They take every measure to ensure your vehicle is move safely and efficiently. Thank you so much, y'all Rock!!!

Great job, thank you! Helpful, fast, upfront, and reliable! Highly recommend them and would use…read morethem again.

This is an awesome company! They had a quick response time, followed complicated directions to a T,…read moreand handled my car with care/very professionally. Not to mention, great company during a long ride on a long day. I see why my insurance company recommended them. Thanks again Jaxson's!

Need to avoid the DMV for certain services!!?!? HELL, YEAH!!!! I went to this AAA location to pay…read morefor my DMV annual auto registration, specifically. Upon entering this clean and organized establishment, I was cheerfully greeted with a smile at the front desk to direct me to the right area. There was a slight wait when I arrived, and 2 people were working this department. I think I waited 15-20 minutes, but no biggie, I wasn't in a hurry. Then, after my name was called, I approached a nice and friendly employee who worked at Mary's desk. I forgot her name, but she delivered quick and professional service. I paid cash for my registration fee, and by the time I finished, there were tons of people waiting. Sometimes, there's a wait, depending on which department you need. Bring your AAA card and your patience!!! Heads up!!!!! If you're paying for your DMV car registration, please remember: Bring your registration notice. They only accept CASH, CHECK, or VISA and MASTERCARD. They do NOT accept your visa debit bank cards. I received excellent customer service, and I highly recommend this location for friendly service!! I had no issues, whatsoever! I've been a proud AAA member for 40 years, and it's a great investment!!

Alex the manager is phenomenal. Laurie was very personable and professional. I highly recommend…read morethis AAA location. It's WAY better than going to the DMV. Parking is great and service is even better.

June 20, 2026: Requested a tow via AAA, and was dispatched an ERS unit. Both the driver Austin and…read moretheir dispatch called to collect information from me and provided me with an accurate wait time. Wanted to give Austin a big shoutout for making the tow a smooth experience. Great communication skills and solid work ethic.

It was a Tuesday morning and I was at the crib trying to handle one normal task before noon. My…read moreGerman Altima had been sitting in the driveway for eight months in a state of mechanical reflection, misfiring like it owed somebody three child support payments. I needed a tow to fix and smog. Simple. Routine. The kind of errand a grown man should be able to complete without a film crew. I called AAA. I'm a Premier member, ten years deep, never asked for so much as a free water bottle. AAA dispatched ERS Towing. Enter Mike. Mike pulled up to my crib in a flatbed -- emphasis on flatbed, the truck specifically engineered for moving cars that do not run -- and walked around my German Altima like it had personally insulted his mother. He stopped at the bumper. The bumper was aftermarket. Mike, summoning the dramatic energy of a man who had never seen a winch in his entire career, declared the vehicle untowable. A flatbed. Defeated. By a piece of plastic that does not even move. While this was unfolding, shawty's son Aiden was on my living room floor eating Hot Cheetos with the focused intensity of a CEO reviewing Q3 earnings. Aiden is five. Aiden has those little silver caps on his front teeth and a stare that has historically destabilized grown men, tax accountants, and at least one Lyft driver I know personally. He locked eyes with me through the screen door, mid-Cheeto, and I could feel him judging me AND Mike simultaneously. I have never in my life been on the same side of a conflict as Aiden. The fact that he and I were aligned against ERS Towing was, in retrospect, the first sign I was about to win something larger than a tow. Dispatch called. Enter Amy. Amy did not yet have a second reason to deny my service -- so Mike, and I want this part read slowly, took an actual photograph of my expired registration sticker and texted it to her, the way a man builds a federal case from his driver's seat. Within 12 business minutes, two unrelated disqualifying issues had been documented, photographed, and triple-archived by two coordinating employees. Neither reason exists in the AAA Member Guide. I have read the AAA Member Guide. Twice. Aiden has probably read it at this point. My German Altima has adjustable air suspension. The car can literally rise to greet you. The bumper concern was theoretical at best. The expired sticker is not a disqualifier under the AAA contract. Mike and Amy appear to operate from a secret rulebook hand-stitched in the parking lot of a Chevron, possibly inside a Nissan Altima with one working brake light, possibly with Aiden as a consultant. My theory, served free of charge: the tow destination was a few miles farther than ERS felt like driving on a Tuesday morning, and 'we don't feel like it' sounded less professional than manufacturing two excuses. Long tows are apparently outside the boutique service tier. Greed dressed up as policy. Roadside refusal as a subscription model. I did not subscribe. I did not get my tow. I did get a documentary. Aiden finished his Cheetos, wiped his hands on the couch, and gave me one slow silver-toothed nod -- the closest he has ever come to validating me as a human being. At that moment I knew I would be writing this review. One star. ERS Towing -- please return the AAA contract. You don't serve this community. You audition it. Even Aiden agreed, and Aiden agrees with no one. AAA, please send a different contractor next time. Mike and Amy can keep the photograph as a souvenir.

Mikey from AV Towing came to Laguna Woods to help me and boy did he. He did every thing he could to…read morefix my problem. Rarely do you find someone with such class and professionalism. Nice rig too.

My car wouldn't start so this nice passerby tried to jump it, but it wouldn't start. He was…read moreconvinced it was the starter. I was on tears and devistated so I thought I better call for a tow, so I used AAA for a 2nd opinion. It was Jessie Barrios (sp?) with AV Towing that they sent out rather quickly. He assessed and jumped it. Thank God it started immediately. Jessie was amazing. He was so considerate and definitely made me feel better. #1 in Customer service and mechanical knowledge. It was the battery and apparently it's very old. Time for a new one. Just like Jessie said. Thank you again!

Fantastic service!…read more I requested a tow truck from this company via my insurance. The tow truck was scheduled for 9:57am after I requested it at 8:50am. However, the tow truck ended up arriving about 10-15mins before the scheduled time. That is in less than an hour! Bryce was the driver. He was extremely respectful and had fantastic customer service. He verified the delivery address too and gave me an estimated time of arrival. This was helpful for me to let the mechanic know. Overall, I totally recommend this towing service.

Very disappointing experience with this towing company. Lisa was rude, dismissive, and not helpful…read moreat all. I was incorrectly told that only the owner of the leased vehicle could pick up the car, which was not true. A leased vehicle can be released with properly signed authorization documents from the owner/leasing company. What was most frustrating is that the correct document was only provided after I specifically asked about it myself. Instead of helping customers understand the process, I was given misinformation that caused unnecessary stress. I hope the company improves its customer service and provides accurate information to people dealing with already stressful situations.

Got helped by Mike he was very professional definitely saving the phone number to call again (:…read morecheapest price out there!

Exceptional service! Friendly staff, quick response time, and fair pricing. Highly recommend!read more