Beware of shadow trailer Look at the pictures of all the…read moreissues I had with my trailer. The pictures are from 2 different times with axle trouble, a fire and structural damage from the axle breaking.

Buyer beware: Tony at Shadow Trailer World in Ocala promises a safe product but for us that was a…read morelie. The short story: I bought a trailer from Tony, was promised it had been fully inspected and was good to go, only to have two tires blow out on 95, leaving us stranded with two horses and a mauled fender--the result of a wheel with no grease in it that WASNT TURNING along with other major issues! Before buying Tony promised he'd reimburse me if there were any problems, but went back on his word. The long story. I bought a used 3 horse trailer off Tony recently. I asked whether it had been checked over by his team as I know problems can hide inside the wheel mechanism, and he assured me it was. He said he would stake his word and his reputation on it, and that if I found an issue he'd pay to have it fixed. That seemed like a great response and I happily went ahead. A couple of weeks later my mother in law was taking our two horses north from Savannah to upstate New York. 2 hours in a tire blew. It happens. They changed the tire, checked the spare had enough pressure and set off. 5 minutes later the spare blows on the same wheel! Thank god she was able to find a safe place to stop. Now she's on the side of 95 on a hot day. The tire has mangled the fender and marked up the entire side of the trailer. The spare has been blown. Two horses are in the trailer and trucks are racing past. I called Tony and asked if he could think of anything that might explain it. He says he doesn't know and will call his service team. He never calls back. The mechanic arrives and gets them off 95. He looks at the wheel and says it has no grease, the brakes are over adjusted and the bearings are bust! They got the wheel so hot it blew the tires. He checks the other wheels and says they're fine for now, but also in bad shape. I know enough to know there's not much to mechanically check on a trailer more than wheels, a frame and a hitch. So either this trailer wasn't inspected. Someone did a really crappy job and didn't inspect it right. Or it was inspected and ignored. Either way I called Tony back and told him what happened and that I wanted him to be true to his word and to pay for the repairs. I genuinely thought he would. Two weeks later he told me they wouldn't cover the cost. His argument - they'd only cover it if I'd have found an issue before taking it on the road. So while they promise their trailers are checker, I guess what they're REALLY saying is: if you buy a trailer from Shadow Trailer World in Ocala, the only way to be sure it's safe is to take it to your own mechanic to get it completely inspected before you hand over the check. Seems crazy to me, but now you know!

Shannon was awesome, she just didn't take my word for it and sell me parts, she took the time to…read morelook at the problem discover I didn't have any real concerns. While my trailer was there did a pm on the axles, brakes and hubs and I am good to go now. Thanks

I just had Nelson's install a wireless camera system with monitor for my horse trailer. They did an…read moreabsolutely amazing job and the cameras are crystal clear. I also had them install and hydraulic landing gear no more cranking 47 times the lift the trailer off the truck. It literally takes five minutes to hook up and disconnect the trailer now

Horrible company Stay away for your safety! Bought a used 2024 trailer and paid for brake and…read morebarring inspection and service to make sure everything was ok. 7 months later, about 10 trips and the barring came apart and wheel came off. Lucky no one was hurt. The service tech that looked at it said it appeared that barring was not serviced correctly and had no grease. Gator horse trailers response is we only warranty for 90 days. I guess I am to pull the wheels myself after paying for service to make sure that they did it correctly. It also took two months and call from dmv to get them to finally send the paperwork so I could register the trailer. I had to have dmv call because they would not answer phone when I called because my temp tag was expired. Probably one of worst owners of a company I have ever encountered.

***consumer beware***…read more I feel responsible to make the horse community aware of a dangerous repair performed by Gator Horse Trailers of Ocala, Fl. Gator is now blaming a company called RV Connection for the repair work but my correspondence and payment were with Gator. In January of 23' Gator suggested I have them replace my old coupler with a new one solely to provide more clearance between the trailer and my bed rails. The trailer is an 06' and the truck is a 19'. The bed rails on new trucks are much higher now than they were then so this is not an uncommon problem when putting an older gooseneck on a newer truck. In July of this year, a year and a half after the new coupler was welded on by Gator Trailers, I was driving with trailer loaded with horses on an expressway and the weld on the coupler gave way resulting in the coupler completely detaching from the trailer. Luckily I wasn't going very fast and I was able to safely pull over and get assistance to get myself and my horses off the highway. The trailer was sent directly to a repair yard where multiple professionals looked at the weld. The weld was cold and had no penetration (see attached pictures) which was the reason for the failure. After contacting Gator to make them aware of the incident, they have taken no responsibility. They are blaming RV Connection, a separate business that rents space from them. When I told Christa, the owner of Gator, that my payment for the work was to Gator, she told me yes the money goes thru Gator but she and Gator have nothing to do with the work. At the time the work was performed, I was never told RV Connections was doing it. Christa told me to send her a list of my expenses incurred due to the accident. After sending an itemized bill complete with receipts, she promptly told me Gator was not responsible for anything and therefore would not be reimbursing me. She said Rich with RV Connections would look it over and decide what he was willing to cover, but that was weeks ago and Rich has refused to return a single call. Christa has now blamed me for excessive use of the trailer, she told me I must have driven thru a ditch or driven with the foot down, the trailer hasn't been maintained properly, and her last accusation was that the brakes on the trailer must have seized up. My bare minimum losses exceed 21k worth of damage with the majority of that being 15k worth of damage to my truck. At the end of the day I am lucky I am not dead and my horses aren't dead. It could and should have been so much worse. After doing some digging there are many reviews on both these companies for shoddy work. If you've had any repair work done by Gator Trailers/ RV Connections I strongly recommend having the work checked by a reputable company. Christa is now trying to silence me by accusing me of slander even though I have proof that everything I've stated above is true.

I attempted to finance an RV through Campers Inn RV of Ocala and was declined. Later, while…read moreactively trying to correct inaccuracies on my credit reports and gather documentation for a legal matter, I reached back out simply requesting my denial paperwork and any records related to my application. Instead of providing my own paperwork, they refused to send any actual documentation and only gave me a list of bank names, addresses, and phone numbers that I never asked for. That does nothing to help me obtain the records tied to my own credit application. Consumers should not have to fight to access documentation connected to their own financing attempt. If records exist, they should be provided in a reasonable manner--especially when requested for legitimate credit correction and legal purposes. Very disappointing experience and poor customer service after the sale process was already over.

Sales staff is very friendly and knowledgeable about campers. Will is the manager and he was very…read morehelpful as well.. please take the time to give the guys some of your business. They held up every end of their deals...

I was referred to HTP for my three horse slant that needed a ramp…read more They were professional and competitive on the pricing. Most of all the ramp was perfect for what I requested. Thank you! We will do business again. JRMSH

Excellent service. Prompt and courteous. Excellent communication. Put a new hydraulic jack on…read moretrailer and designed a cover for the old hydraulic box that even the manufacturer of the trailer couldn't do after having me take numerous pictures and measurements for them because they do it differently now. They went above and beyond to get our trailer back to us so we could get on the road to Dressage Regionals. Appreciate all they did for us. Definitely recommend them for service and we will certainly return.