Said, "Bye!" To my Subaru Ascent (sadly), but, "Heck yea!" To my Honda Odyssey!!!…read more I really needed the extra space for my family and although my Subaru had third row seating, the space was not cutting it. I was sad to leave my Subi but super happy to get a van. Not only did I get a newer model vehicle, I got what I needed in price and value! I highly recommend Auto Max Ocala. Everywhere I went they wanted to screw me on payments and everything else quite frankly but Automax did amazing.

I purchased a 2024 Ford Bronco Sport from Auto Max of Ocala on March 27. Just over a month later,…read moreon May 3, the vehicle became undrivable when the hood unexpectedly flew up while I was driving, causing extensive damage to the hood, windshield, and front fenders. When I contacted Auto Max, I was simply directed to Ford for assistance. Since then, I have spent months trying to get answers and support. Unfortunately, Ford has not been helpful either, and I have been left without a resolution while my vehicle sits unusable. As a customer, I expected more support from the dealership that sold me the vehicle. Instead, I was passed off to the manufacturer and left to navigate the situation on my own. A vehicle that was purchased less than six weeks earlier should not suffer a failure this serious, and customers should not have to fight for answers when it does. This experience has been extremely frustrating and disappointing. I hope both Auto Max and Ford take greater responsibility for helping customers when serious issues arise shortly after purchase.

These guys are miracle workers…read more I showed up, near closing, on the weekend, two hours from home, with a dead alternator in my 2010 Honda Pilot. Turns out I also had a blown spool valve, which was very rudely dumping oil all over the alternator. I assumed that I would have to Uber home, and pick up my car another day. Nope! The expert mechanics had my car fixed, in about an hour, and I was able to drive home. They did warn me that they had to use an aftermarket alternator, and that it would likely only last 6-12 months, but I should have at least that long to save up, for a Honda alternator. No worries! Unfortunately, the aftermarket alternator only lasted two weeks. This is not Honda's fault. Rather, the blame falls to the aftermarket company that built it. I limped the Honda back there, and they checked it out, confirming that the alternator was toast. Since they were not expecting me, they did not have the OEM alternator in stock, which meant leaving it overnight. These guys have a corporate arrangement with a nearby rental company, so I was able to get a car for the night, at a really good rate. I also had my $2,000 e-bike on the rack of my Honda, so they stored my car inside. I showed up the next morning, and my car was finished very quickly, and they took the cost of the dead alternator, out of the cost of my OEM alternator, and did not charge for labor. This is service above and beyond. Kudos, to Charlie, Javier, Chad, and all the other awesome people working there! Oh! Edit to add: Because I mostly drive clunkers, I don't go to dealers very often, so this may be perfectly routine, but it was the first time I've ever seen it, and it really impressed me. About 20 minutes in to the repair, my phone pings. It's a video from the mechanic, showing what's going on with my car. How cool is that?!

We saw a car on their website and went in to see what kind of a deal we could negotiate…read more There are a there are a few dealerships out there which post the prices on the car windshields, and advertise that "The price you see is the price you get", to avoid any possibility of haggling over price. However, with those rare exceptions, almost everyone goes into a car dealership with the intent of negotiating the price. It has been that way for 100 years. So after spending an hour taking a test drive and waiting for the sales person and his boss to come back with some figures for our consideration, we were advised "The internet price is the lowest price we can give you. We can't negotiate the price. If the price is too high, we can show you a less expensive car". LOOK at the screenshot of their website which I have attached, where it clearly states "Want a LOWER price? Start here." So either their internet ad that you CAN get a lower price is a LIE or they LIE when you get in there to discuss the price! Their web page must IMMEDIATELY be changed remove the deliberately misleading "Want a lower price?" and clearly state "Internet price is our lowest possible price and is not negotiable". Looks like something an attorney would be interested in reviewing further. Either way, they wasted our time for no reason. Don't let them do it to you too. Now you know that if the price on their website seems too high, GO ELSEWHERE!

Salesman did not push us, got what we wanted and are enjoying our Grand Hylander Hybrid very much…read more Thank you Calvin.

Amanda was our "salesman" and she was fantastic, low pressure, very knowledgeable and very good to…read morework with when buying a car.

Pete in sales is the best. Extremely professional. Follows through on all his promises.read more

Joshua my service technician understands customer service. He's an excellent communicator and…read morecompletes tasks! When he realized my son's car was going to take longer than anticipated he offered a loaner at no charge. When my son picked up his car it was like new! Thank you Ford of Ocala!

Super nice ! Helped me get a new battery in my key fob at no extra cost…read more Thank you Jenkins

I've bought 3 Kia Niro's now from this business. I was very satisfied the first 2 times but this…read moretime I'm very very upset. I can't prove it and my husband is the only witness, I wish I had taped the conversations.. I told the sales person being on a fixed income I couldn't pay much more than I was paying which was 318.00 a month for my 2024. We went round and round about prices til I was finally satisfied.. it wasn't great but I was told 440!!!! Well when I got the pay book from Florida credit union on the price it's 498. Almost 500! Dollars!!! I'm on a fixed income being a senior. I called about this as I felt I'd been lied to and was pretty much told to bad so sad you signed an agreement WELL MY AGREEMENT WAS NOT FOR THAT AMOUNT WHEN I LEFT!!!!! I would advise everyone to watch out especially if you are a senior. I'm never going to buy a car there again. I'll go to Subaru. I hear they are much better. Very very dissatisfied AND KIA YOU SHOULD BE ASHAMED OF YOURSELVES!

I drove over 90 minutes from Palm Coast to have my 2020 G70 serviced at a dedicated Genesis…read moredealership rather than the Hyundai dealers I've been using. Wow! I am so glad I did. First of all, the facility is absolutely gorgeous and exudes luxury. The staff is knowledgeable and welcoming and treats you like a valued customer. The waiting area and restrooms are comfortable and upscale. The service? Impeccable. I needed a recall handled. The Hyundai dealer said they would need my car for the full day and no loaners were available. At Jenkins Genesis, the service was completed in an hour and after another 15 minutes my car was hand washed, dried and ready to go. The drive was well worth it and I will make this my dealer of choice from now on.

Their service department is excellent! Always top notch maintenance and welcoming. A 10 on a 10…read morescale.

Absolutely fantastic service at Martin's! They are timely, accurate & friendly center!read more

As a car dealer Mr. Wilson only sells quality low mileage cars that he inspects and that he can…read moreservice in the future. As a service center they are the most honest and fair as I have ever seen. They do full service from oil changes, tires to complete engine replacement. Great family owned, honest business that I highly recommend.

So they are called another dealership now. Is it the same people????…read moreBought 2 autos and good results from the experience

these people are straight crooks! ever since they switched from Deal Time to You Drive Auto they…read moreare rude and they over charge me every other week. I bought my truck 3 years ago and I've had insurance the whole time yet they still charge me $800 for gap. you know they are criminals when they can't even give you one number they have 3 different amounts of what you owe. They get nasty and with me and hang up while they are trying to repo my truck all because the guy lied to me and then changed up the price when I had him on speaker in front of the tow truck driver even she says these people are scum! that's ok I hope you guys are on the up and up with the BBB because I just got off the phone with them