Getting a car towed sucks. I was helped by Lisa and she was AWESOME. She explained to me the process of how to get my vehicle back and it was easy. THANKS for everything! read more

This place is horrible! They snatched up my car in the middle of the night. After going through all the necessary steps to get my car back, the location was a hole in the wall no name Gated business with a sign on the door saying do not knock and wait at the gate if you have an appointment. When I arrived, at the gate the guy came out with an attitude, then after providing him, my identification and forcing me to sign the papers in order to get my car back ..... he brought out my car with the front windshield was cracked significantly, and my tire was flat due to a huge gash in my wheel metal, that I was unaware of until I arrived at a tire repair shop a couple blocks from the location. Which I was forced to drive there on a flat. I immediately filed a report with the police and filed a claim, however, after providing all of my proof. They had the audacity to lie and say the tire was never flat and they did not crack the windshield. Which led to a denial of my claim. Now I am stuck with a damaged vehicle. I am expected to get repaired on my own due to their negligence.... I truly don't understand how companies like this get away with doing this to people! Please, if anyone has any ideas of a different approach to addressing this matter. Please advise. read more

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Showed up at my appointment time and met Jesse Morales, at the gate. He was very nice and greeted me with a smile. He explained the process and it took less than 5 minutes. They also didn't charge me a redemption fee so I paid nothing out of pocket other than required fees from repo. He made a bad experience a great one with his customer service. Hope I don't have to see this place again but if I do, I know my vehicle and belongings are in good hands. read more

Nations Recovery Services - Front of the building..... - Towing Near Me - South El Monte, California

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In Spring Valley they took care of everything. Customer service was awesome and the gentleman in the back were honest very helpful. I appreciate how they handled my personal property! read more

They listened to liars they took my car when I was struggling living in it stole money from my car had $69 in the glove never got it back. Shame on you read more

They charge you to pick up possessions and then make you sign a paper first before you even get to check if all your things are even there. they stole rings that where in my car very shady business read more

I would like to let them know that Lisa is rude. I don't get why she can't provide the address for pick up. If she doesn't know, she should be honest and just say " I don't know "or let me ask. read more

A huge Thanks to Lisa for being so helpful and understanding. For accommodating me in Andrew busy schedule . So I can pick up my vehicle as soon as possible. Andrew was very helpful and fast gave me some paperwork to sign and brought my car out . I was very content that all my personal belongings were how I left them and no damages were made on my vehicle . Thank you guys so much ! read more

Horrible company... my car was repossessed 2 months ago, these people transferred my car to an auction company got the car back but they keep all my belongings I have been trying to called to make appointment and no one answers and it's been two months already need the code located in the car's manual but can't do it because they don't answer or call me back... need to get my vehicle's registration but can't because I need that code to make vehicle fully functional... these people again are horrible I just hope the didn't get rid of my belongings...they also damage my car... unbelievable !!! read more

Nations Recovery Services - Towing Near Me - South El Monte, California

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Closed on weekends, terrible customer service. No one answers the phone, and there's no clear physical location to pick up your car. They repossessed my vehicle on Halloween morning when I was 52 days delinquent, which completely ruined my son's parade. Because it happened on a Friday, I wasn't able to even try to get my car back until Monday. As of writing this review, I still do not have my vehicle, even though I paid and settled my balance three days ago. Extremely frustrating and unprofessional experience. read more

these ppl ain't f** s*** they keep your car for days and the receptionist or who ever answers the phone is rude!! bad customer service overall! I will be reporting this company to the better business bureau asap! they claim to accommodate you but there full of it they never have appointments and make you wait days I have to go to diálisis and they still didn't have no sympathy . I willbe taking this to BBB until something is done. Anyone having problems with these sick people go to The BETTER BUSSINESS BUREAU AND FILE A COMPLAINT ! ASAP! I WILL ALSO BE SPEAKING TO MY LAWYERS! read more

Nations Recovery Services - They do not know how to operate there business or accommodate for someone who has cancer! They have no sympathy. - Towing Near Me - South El Monte, California

Getting in touch with anyone is next to mission impossible. Car pickups are appointment based yet they rarely answer their phone which makes the whole process take longer than necessary. Be wary that they also sometimes give out false information so make sure to double check what they tell you. read more

Driver was hostile and armed himself with a pipe before i could even begin a conversation with him..never disputed the situation but was not hostile towards him and hands etc were visible during encounter... driver also made comments of attempting to come after my other vehicle which was already owned by me at my place of employment because i presented lawful facts in regards to him having to prove identity of company etc which is required per Ca state licensing regulations.. driver did not like the fact i knew such..since this encounter same driver has driven past my residence and gives out very negative looks towards my spouse and I if we see him...needs better training and his license suspended until such training is completed read more

They broke my car and didn't take any responsibility. Bad service , try to rip off everybody money

This company will make impossible to get your car back, they require an appointment and exact cash. They will get all your belongings from your vehicle and steal from you. When you finally get to schedule an appointment you can't even find the place it has no name or address. read more

Hope this place is ready for a lawsuit. My son car (which is in my name) was towed on a Thur in Loma Linda for expired registration. Finance company calls this tow company to go pick up the vehicle VERY NEXT DAY.. Car was then immediately sent to a auction (which I went and got car from auction), get the car and items were taking out of the car. Called finance company, they gave me the number to these crooks. I had to schedule a appointment to pick up personal belongings that THEY STOLE OUT OF OUR CAR, I get a confirmation text saying payment is 510 cash only, exact change.... Mind you these idiots broke into the car and took valuables that they can make money off of and let other stuff in car that had no value. They think they messing with dummies lil do they no I'm on it! Also, idiots have this tow down as a Repo when car was never repossessed. Even the ticket that my son received says towed for registration. read more

Nations Recovery Services - Cost to pick up belongings they STOLE! - Towing Near Me - South El Monte, California

NO ONE likes getting their car repoed. However, I am so so thankful for David. In the end, it was me who put myself in this situation. I spoke to David and he was PATIENT, a characteristic that makes a world of a difference when things aren't going as great as one hopes. Thank you SO MUCH for your patience and understanding, David! read more

They took my car by mistake and after I proved it was indeed my car they returned it to me in shoddy-dirty condition plus damage to my front end. They were super hard to work with, especially when I tried to contact them 7 times about the damage to my car. I never got thru to them after trying by text, email and telephone. So here I am with a damaged car and they won't answer me. What a shabby and crooked company to work with! Stay away from them if you can. read more

Honestly reading these reviews prior to going i was afraid i was going to be missing my valuables, however this ended up being completely false. All my stuff was there. Including expensive valuables. Nothing missing. Not sure what the fuss is all about with these reviews but they also were extremely careful with my stuff. The window outside the Fullerton lot was broken but hey, they seem like good people. Thank you for taking care of my stuff read more

I was driving my boss's car, a company car. He failed to pay, and it was repossessed. Crazy experience and not fun. However, speaking to Lisa several times today to try and retrieve my belongings was a joy. She was kind, patient, and very fair. Not what one would expect from a tow company. I was unable to retrieve my things today, but I love knowing Lisa may help me to do so next week. Thank you for your kindness Lisa....even when you didn't have to....it mattered to me, and you will be rewarded in this life. Bless you read more

My car was taken by them, when i went to pick up my car the splash guard was hanging from the bottom of my car and my front bumper was all loose, I had noticeable cosmetic damage and couldn't even drive my car off the place. I sent a claim with all the picture and damages like they requested and they still have not replied back. At this point their customer services is so terrible and their services are unethical. If you take a perfectly fine car I expect to get my car back in the same condition it was taken. I filed a police report and now I had to lawyer up. This place should be shut down. Even on the BBB site you see how many complaints they have had which is ridiculous at this point. read more

I have been trying to get someone to respond It time for a class action lawsuit with this company. That is the only way to get there attention. read more

This business is nothing but a scheme to steal and take money from people. This company gives towing a bad reputation for there daily changing policies, fees, and regulations. They are are the worst at customer service and not transparent with policies and charges. You should be ashamed of your fraudulent behavior towards people who work for their money. Becareful running into this business you will be fighting a long battle were they feel like gods making petty decisions and charging ridiculous fees for no reason other than because they just feel like it. Please report them to the better business bureau to expose this scam of an establishment. read more

Look no one wants to get their stuff towed but these guys were very decent and kind. They're not opened on the weekends and you have to schedule online to go get your vehicle but I'm going to tell you what they were very accommodating and I wasn't missing a thing! I know there's a ton of reviews and I've been worried all weekend about my stuff and I have a lot of high value stuff, and not one thing was missing ! Shout out to Andrew and Dave for being so sweet. My son's cancer meds were even in the vehicle nothing was taken you have nothing to worry about ! read more

BEWARE: Adrianna is terrible & has no personality. The worst customer service I have ever experienced & the representative Adrianna had the audacity to say she was being nice. Rude & short with customers going through a terrible loss asking simple questions as this is our first time surrendering vehichles. No compassion and extremely dismissive of requests of assistance in understanding their ridiculous process. I will be calling to complain to Ramona the manager in an hour as they said they would NOT call me back. Avoid this place like the plague. read more

Regardless of the situation of why my car was picked up I came here to leave a honest review. Day 1 : I called the facility no answer which was fair because I wasn't even ready to pick up my vehicle Day 2 : I realized I left my military ID and social in the car and called to retrieve it , they stated I had to get a release form so I did they bagged up everything for the most part , lost something's , and broke somethings and even stole some medical information they wouldn't allow me to see my actual car to take the things out. Day 4 : I arrived to pick up my car they refused to let me see my car they told me it was parked on the facility and that I had to sign to enter and see it which didn't sound right to me once signed they told me my car was parked in another lot I could walk over there so I walked over there and did a walk around just to find the scratched and dinted the side of my car and messed up my censors. I called the red head guy over and he said it was like that when he got it but couldn't provide before pictures and lied and said he sent some to my lender. I filed a police report and called their contractors and now they are paying for the damages. A simple apology instead of saying my car was like that would have went a long way. Hopefully in the future they have better service read more

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Who ever this Nichole chick that manages this place is, needs to check her foul attitude. She's extremely disrespectful and has no place in customer service. To my knowledge she's not the owner but whom ever is, does need to know how she runs their business. I took up a few minor issues regarding my truck with her and she behaved as if it was not her problem nor did anything to fix what was damaged. As I was leaving I dealt with Chris whom I had matched with on Tinder, small world and he too could care less about addressing my concerns. Such a joke! read more

La verdad se siente uno que le vulneran sus derechos, hicieron reposición de mi vehículo lo cual me agarró en una situación un poco mal por qué estoy con discapacidad total para trabajar, me demore 45 días para retirar mi vehiculo el cual en subasta tube que pagar 110 dólares para que me entregaran mi vehículo y ohhhh sorpresa me dio por llamar al día siguiente haber como hacía para recuperar mis cosas cuando me salen con una cuenta de 890 dólares que es esa falta de respeto por Dios pagar mas por retirar nuestras cosas personales que por nuestro propio vehículo esto no cabe en la cabeza de cualquier persona que tenga algo de inteligencia y antes la señorita super grosera, meses atrás tube que rentar un espacio para poner todo un trasteo de un departamento y pague por 2 meses 180 dólares por un espacio de 15 x15 y acá por un espacio de 2x2 casi 4 veces más esto no puede ser, si alguien sabe si se puede acudir a alguna entidad para regular esto se los agradeceria ya que nuestras cosas personales solo.nos sirven a nosotros a nadie más. read more

Apparently the unprofessional employees here resort to stealing anything valuable you leave in your car, including medicine like your prescription drugs. I knew exactly how much was in my vehicle prior to repossession, NOT prescribed to them. They WILL take everything out of your car and treat it like trash, not even my children's pictures or my car registration was left inside. If the bank gives you 25 days to reinstate your vehicle from repossession I'm not sure why this place treats your vehicle as if it is THEIRS, they're only hired to retrieve your car and STORE it. They even noted to program a new key when I called to specifically let them know NOT to and that I was willing to surrender my own key. They ONLY had my vehicle for 24 HOURS and still managed to damage my car alignment. When the long haired yard employee brought me my car out my rear tires were low. All tires prior to repossession were over 27 PSI, my recommended PSI is 33. So how did I get my car back with the rear tires at less than 20 psi? By the time I got home my tire was to the RIM. When I got it inspected it was the DAMAGE from their company DRAGGING my car when it was taken, which they had NO reason to because at the time of repossession my car was out in the open street. They have all my vehicle info, so why were they not prepared on how to PROPERLY come retrieve my vehicle? My car is a FWD, my parking brake was engaged so of course my rear wheels were LOCKED. Instead of using a proper tow dolley or flatbed, what this inexperienced tow tuck driver must of did is tow my car from the front wheels and dragged it on my rear wheels before he realized he was SUPPOSE to tow it from the REAR wheels and use the dolley for the FRONT wheels since it is a CVT vehicle, but by then my rear tires were already BALD and DAMAGED. There was no reason for ANY of the tires to have had ANY damage at all. They definitely have no clue what they're doing, which would also make sense on why they use a beat up forklift with no proper towing attachments to move our cars in their tiny yard. They gave me no heads up on the damage whatsoever, which is ILLEGAL by the way. How irresponsible and dangerous to let someone drive away in that condition. They try to make you sign liability forms to release them from any responsibility from literally anything they do to you, but I DENIED. I have contacted their main company PK Willis and will be letting them know how bad this specific location is making them look, especially with all these other SIMILAR reviews. I have filed a police report, a complaint to the BSIS, and a complaint to the Better Business Bureau. I have contacted my Car Loan Company to file a claim for the damages, so glad I didn't have to deal with this place again. They put pride into taking advantage of people at their lowest, the values and morals of this company are shameful. If you're also unsatisfied with their services DON'T forget to submit your complaints, you can google DCA license search and get all of the employees license numbers to report them. If anyone has trouble feel free to message me for public information. read more

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This place is so rude and treats you like trash. My Jeep got repossessed at my work the driver did actually wait for me to let me get some things from it but that's the only thing they did with some kinda respect or decency, my Jeep is front wheel drive the truck he picked it up with only had the car dolly thing and had it hooked from my back tires leaving my parking lot with it that way, I also asked if he wanted my key to make it easier and was told no they have their way of doing things. My co worker heard my Jeep making sounds it shouldn't have when it was hooked and pulled. I told the driver I would be getting it back not to touch anything because I couldn't get all my things because I live about 2 2.5 hrs from the tow lot. They no so respectful took my things and throw everything in trash bags opened food and was all over the inside. After paying my back the money to get it back this company has their set of demands to be able to get cars back and they refuse to let you get it back the same day and if you have a mouth like I do they make you wait longer . So after finely getting to the lot I see my Jeep covered in dirt and gods knows what I noticed my seat was moved all my mirrors were moved and there was over a 150 extra miles on it. And days before when I tried taking to them in the phone the guy told me my Jeep was in San Diego when the yard was in Parris that's why I had a mouth. And after driving it I've noticed my front end is so jacked up the hole thing shakes violently and the transmission is slipping and prior to this it wasn't. After reading all the other comments I'll be contacting a attorney to deal with this because I don't have the self control to even speak to them. They need to understand life happens to everyone and they the banks are the lenders not them stop treating people like were nothing or that they are better for some reason and stop damaging vehicles that don't belong to you if you don't have the intention of fixing them because you're incompetent and incapable of telling something properly and you really shouldn't be driving other people's property either if you do damage somebody's things at least take accountability and get better office helpers because those girls are the worst I have ever dealt with in any type of anything the little girl that took my calls probably lucky that I couldn't come through the phone because I would have. Also be filing the complaint with the better Business bureau. This is not the last they will hear from me I will push this so hard because it's not right. Treat people right with the respect they deserve and understand y'all ain't the lenders your just the middle man nothing more also remember karma will find y'all and y'all better hope I don't get to see it because I'll enjoy every minute of it so keep acting like your better then everyone else and believe me I only gave one star because I had to if I could give 0 I would read more

Stole money, jewelry and sun glasses out of my car. Changed out the ignition for whatever reason kept my original car key with the alarm on it. My finance company knows nothing why they'd switch out my ignition and give me a new key plus they took the key entry lock out of the driver side door so the door handle doesn't stay on. Threw papers and stuff around my car looking for things to steal. Horrible recovery service scandalous. American Credit Finance really needs to start using a different repo company. ​ read more

Biggest pos the lady was rude and denied me My own vehicle. My OWN VEHICLE not only that but they are asses and provide no real help I had to call Other services to help me out. If your car gets towed by them you can forget about having and safety they won't be going through your vehicle. Not to mention the tow truck drivers are all the same and grimey. If you want to be a pos and get paid then this is the place for you. read more

This place is terrible she don't care about no one's car or belongings! I went to pick up my truck from there yard and I did an inspection on it to make sure both was wrong with it and sure enough it had damages all around. The front bumper was damage rear rim . I even asked the guy who works there how did they put my truck into that tight spot and he said, "we used a forklift " right away I new it was them ! I took pictures before I even moved it and then when I wanted to move it I noticed my breaks was not working. They broke the break line by pushing it from the back with the forklift and they know they did I made a report and they denied it . Terrible business they should be shut down! read more

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If there was any way to give this place -5 stars, I would. SHAME ON TOYOTA FOR USING THIS COMPANY. I've been a long time Toyota customer , but after today, I'll be switching ASAP!!!The people that work here have no people skills. ZERO. Rude AF!! And it's no surprise that the supervisor, or shall I say stupidvisor is just as rude. Heartless bitch. STAY FAR AWAY FROM THIS PLACE! I'm surprised they're open despite all the complaints and negative comments. read more

Worst place ever!!! Don't know how this still keeps business. Stuff gets destroyed by staff who clean out car and after doing what they tell you to do you get denied. read more

Talk about kicking people when they're already down and just being the most unhelpful, unsympathetic, biggest bitches ever and yes, Lisa, that's you and your supposed manager. Talk about running up storage costs/fees just because you can and then messing then up. It's disgusting how all reviews refer to how shady you guys are. Karma's a bitch. Looking forward to. the complaints to the city, county and state that will follow. read more

Toyota Financial Services - Please stop using Nations Recovery Services as a vendor in El Monte CA. They waited until the beginning of a 3-day holiday to incur more storage fees. It was a sting operation to incur storage fees and take advantage of people during hard times. I am really disgusted by how this all went down and I hope I can retrieve my vehicle on Monday. I will make it my mission to get Toyota Financial Services to drop this company as a vendor. read more

My vehicle was towed from my apts w me in front of the lift they still put it almost breaking my ankle. beside the point then when it was lifted my cars fwd so they said bc I got in my car well it was on the lift it caused my bumper to completely break in half completely break my key cover off my door cover was popped my hazards were on for no reason but I did that by getting in my car well completely in control of there lifts . so when I picked up my car it was dead (Battery Brand New) purposely but took it w hazards off .Then I had a verbal dispute w. the tow driver to let me figure it out before he takes it . Instead he got disrespectful and damaged my vehicle in an attempt to get redemption for being disrespected. Horrible Company trying to cover there tracks w false facts . I was denied damage repair but I also have a video of the guy driving off w my bumper in tact and on the car . But still trying to blame me . Sorry, company w sorry employees doing sorry jobs. read more

Was very worried about this place after reading most of the horrible reviews. I called Thursday in the morning, not sure who I spoke to on the phone but she answered the questions I had and was able to schedule appointment next day. Pick up was near my home. Shawn came out verified all my info, brought my vehicle out, I checked my vehicle to make sure there was no damage or stolen items from my car (there wasn't anything) I signed my release papers and was out of there in 10 minutes. I'm sure it's not always this easy but I definitely had a different experience than most reviews here. read more

The WORST customer service I have ever experienced! I was put on hold for over an hour and a half, then hung up on. I called back and they put me on hold again. I called back and was told they're too busy to let me get my vehicle today and I have to wait 4 days because they filled all appointments while I was on hold. Their people are RUDE and think of people as trash if they fall on hard times. read more