THE WORST! Car got stolen and after it was found, EM PD had our car impounded and this is the place that towed the car here. Everything of value within car got stolen and it is an inside job. Look at the reviews and it is not just one time thing. Company needs to be audited and checked!! It has been occurring. People even have to pay couple hundreds just to even look at their car. Taking it out is a few more $. Ridiculous scam. read more

I am in my late 70s. I don't drive as often as I used to. And I try to be both careful and safety conscious. Right now, my husband (who has heart problems) & I only have one vehicle. I was in an isolated location near Legg Lake. I locked my Club onto the steering wheel when I exited my car. When I returned, I discovered that I did not have my Club key.... I felt so stupid! And I was very apprehensive! I was literally stranded! I called AAA. They sent a Freddy Mac tow truck - my knights in a big, red truck!! What a relief!! They didn't have tools to cut my Club - so they towed my car to my home. Once home, I could search for the missing key or contact a locksmith. My rescuers were courteous & professional - patient, understanding, and very, very kind. They treated me as gently as they would've their own grandma. They placed my car in my driveway. While they waited, I searched for the Club key. And I FOUND IT!! My rescuers were as happy as I was!! I am so very grateful for the good care and outstanding service provided by Freddie Mac's!! read more

There was a driver named Saul who helped me get through a breakdown involving my car. He was super helpful and as knowledgeable as he was thorough. I would highly recommend Freddie Mac's for this reason alone read more

1: double check make sure the price is correct. They will ask you 150$ more if you don't ask and pay. 2: thief! Stole things from my car and mess up my stuff. Some item are damaged because they mess them up. Total Loss 750$ value of losing + damage item. 3: drove my car (they have my key). My sun roof is open but I never ever use/open it. read more

Car was towed by Freddie Mac due of accident. All my belongings included my kids new clothes along with the receipts I left in trunk were gone. Very dishonest people. read more

Absolutely bad people. They could not care less about providing a polite service. They do the job, but it will not be a pleasant experience. If you leave anything of value in your car, it will go missing. read more

I can't believe reading on Yelp How a lot people have stuff missing out they car that was stolen. My son friend rental car was impounded because she kept it he wasn't aware about the car? so they reported it stolen police had the car impounded and the stole my sons phone and his backpack Dump everything out the backpack. The funny part is that my kids shared they location and that was the last location on my phone and now the phone off. Im going to the police station to make a police report. You trust a place to have your stuff when it's impound and the steal it. They can't do nothing with that iPhone. I just hope it was worth it and I'm call the better business bureau Monday And make a complaint because I see I'm not the only one. read more

These guys are Jackie af they impounded my vehicle and when I hit it back I seen they stole some hygiene products I had just bought from wal mart it's not the price it the items ($15) but the principals of the matter read more

I received tow services from this Company a few weeks ago, Boy let me tell you i was so scared being stranded on the freeway all by myself and i waited maybe like 1/2 hour and when the tow truck guy got to my location he was fast and courteous very nice man i might say, He offered me a water in case i was thirsty which i was thank God he had a cold water for me to drink!! i even have him a $20 tip for being so nice to me! He name was Saul very nice Man, Thsnk you do much Mr. Saul read more

Make sure to check if your battery wasn't switched out. I had to get my out of here and the car kept needed a jump start. Took it back to the autozone where I got the battery and they said it was not the duralast gold battery I bought a few year ago. They swapped it out for an FVP brand that was dead asf. Make sure to double check and take proof just in case. Dirty ass people. On top of the it's the Temple City Sheriff impound lot. read more

very fast and efficient dealt with a driver named mike who was friendly as well as helpful drove around a help me find a tire shop nearby

my father was denied services for not speaking english right off the bat. for an area that's made up of mostly spanish speaking demographic it was a very disrespectful and inappropriate behavior for them to not even want to answer his calls back when all he asked was if they spoke spanish. how does your receptionist still have a job? read more

Worst towing company in the world. Very rude to all customers arriving at their 1980's looking desk counter. Also most employees within this company show no empathy for anything unless it involves money. Towers beware property or money will likely be stolen if your car is assigned or designated to this tow yard. read more

When they tow my car they mess up my lower control arm and couldn't be driven . After I got my car release to me my tires air was lower and they stole things from inside my car . They can't afford that's why they steal ur things lmao I hate every towing company and pigs. So sad having to pay for your own belongings and your own car that you bought with sweat and dedication. Nobody would understand because not everyone is rich or have benefits read more

Freddie Mac's Towing - When they tow it they bent my lower control arm , ain't good at their jobs might ass we'll pay me to fix this - Towing Near Me - South El Monte, California

I wish there was a negative star for rating available for this most deceitful company I had the worst experience with the non professional crooked thieves at this establishment my purse wallet make up bag and general misc items such as sunglasses lip balm a pair of nike shoes disappeared from my vehicle during the tow and to add fuel to the fire was the rude handling of the situation by the manager I will never use this company and if you have as much as a dime or quarter in change In your car expect it to be gone the worst tow company ever read more

Perfect place to work if you're a careless, rude crook! These people gave me such a hard time over having my car released as well as made my life difficult just to get it back. When I had to ask a question about something I didn't know about, the associates gave me the most condescending tone of voice, like they expected me to already know the answer. I asked a question about something I am not familiar, hence I am seeking knowledge, duh. They wouldn't understand the meaning of knowledge because the employees here are probably some of the most uneducated people I have ever dealt with. These people don't care at all about it you and will bend every rule and find every loophole to Screw you over! $83/day for your car to be stowed away here at this poop-brick facility. Whoever Freddie Mac is, Shane on you, your business, and your employees read more

DO NOT GO HERE. Keep all your friends and family safe!! Would give Zero star if I could. I had to use Freddie Mac's Towing services on Halloween night because my car broke down. Tow truck driver arrived and towed my car to my home. I was told that I could use credit card to pay. WORST MISTAKE EVER. After a few phone calls between the driver and the girl working at the front desk, they had my credit card info for payment. I thank the driver and off we go. The next morning I was bombarded with texts from my bank warning me of fraudulent activities. My card is now frozen and someone from Freddie Mac's Towing went for a shopping spree at Best Buy and Amazon and bought gift cards. DISHONEST BUSINESS. STAY AWAY. read more

Worst experience ever... They are very rude and the place is dirty and ghetto. They don't know how to talk to customers. Very unprofessional !!!!! read more

Terrible service & employees .... Older lady very dry & rude employees slow & angry not a place to come to or have help you With your car

Worst towing Company ever... I had so many valuables in my car luxury bag & yezzys shoes were stolen plus more things. They also locked my trunk tryna keep the rest of the things in my car that's just so sad lol like damm . The guy was acting all sketchy just staring at me knowing all my shit was missing lol.. What ever goes around comes around ‍ I wouldn't recommend this spot for anything These people will steal for you . read more

Excuse after excuse ! Waited 2hrs + for them then get told they put a police call for a tow before me ! I don't give a dam if it's the police don't put them before us and have my family & I waiting for help on a busy road .. I called back to back for 10mins before giving up hope AND NO ANSWER .. read more

As many well know, me and my son (and others) seem to be the go-to people when it comes to tow company complaints In our area. Of course, we always try to resolve any complaints before heading to the sidewalks with bullhorns and signs. Our "notoriety" -- if anyone wants to call it that, came after the Albert's City and Police contacted Towing we caught doing illegal things and appeared to be in cahoots with city officials and police departments, eventually losing their contract. Freddie Mac has always been the "back up company" with most tows going to Albert's. Suddenly, and for two years, Freddie has been the primary and LONE tow company providing services, with no apparent problems. Believe me, we have followed Freddie around, but unfortunately there has been nothing to film... they go by the book and appear not to play political games.. or even engage with us protesters at checkpoints etc (which is fine!). Again, as the go-to duo in the area we take complaints seriously and follow-up.. sort of a watch dog little group for our area. We have received numerous complaints about OTHER tow companies, especially a company who swooped in like vultures wanting the city cimin tract. We have received ZERO complaints from residents against Freddie Mac. If we had, I am confident that we would be able to bring to owners' attention for resolution or clarification without resorting to bullhorns, signs, public shaming on sidewalk....., unlike what we have been forced to do MANY to unscrupulous tow company who swooped in from out of town and wants contact split, likely putting Freddie on back burner yet again. Five Star review was rightfully earned because as I've stated, ZERO complaints to us, who have suddenly become tow company watch dogs for the community. In February 2016, there was a council meeting to approve contact with El Monte. Due to protests, matter was postponed for 3 months. 2nd related item agenda was for Freddie to continue with a 4 year contact, passed unanimously. The competitor tow company (Royal Coaches) has continued to hound the city. They have spend hundreds of thousands of dollars hosting events, throwing free bikes around, buying politicians (which they did get in trouble in Irwindale for). We've had to take victims to small claims for overcharging, and the complaints about Royal Coaches have been endless. Owners are unable to work with activists or protesters. They only swooped in like vultures. They were nowhere to be found prior to Alberts losing contract. My guess is that they will pack up, cut their loses and leave. So confident that they paid everyone off last year, they had already secured a tow lot and have been paying thousands in an empty local lot since then 3 months were up, all complaints were ignored from February council meeting, and Royal Coaches was BACK on agenda for 4 year approval 05/17/2016. Due to protesters and uproar, council "tabled" the item . RC crowd was furious. Stealing activist idea of collecting "comment cards" from February meeting, their rep Laura Santos walked in with a large stack of "pro Royal Coaches" comment cards. After a public request, we have obtained them. The majority of cards were from out of the area, RC employees and their families,their tech people, random associates all from out of the area. Not a single El Monte resident spoke. The cards from people in El Monte? AAA needs to be aware. AAA customers in El Monte, asking them to sign regarding the great service they had received for jump starts etc. One gentleman we are aware of was even offered $40 to sign. For now with the contract being "tabled" we have heard of increased aggression, lawsuits. No idea when and if will be back on agenda. It is 100% true that I am no fan of tow companies, but what is right is right. INOT happy with over double in towing "franchise fees" passed last year, as I consider it extortion, especially since drivers are already paying a release free. It also gives cities a huge, monetary reason to have their officers tow cars. Freddie Mac has been in OUR community since 1947, passed down by family! We are happy with Freddie being the sole provider in El Monte. If the city feels it necessary to split the contract, we urge them to consider another LOCAL, qualified tow company in El Monte for 25 years by the name of Cbm Towing, who was quickly booted due to time mine extension that was then taken back as an excuse to eliminate. All who bid were curiously eliminated with the exception of RC. Nevertheless, we are HAPPY with our current tow company contact and see no need to split, especially scandal-plagued RC. We will continue to fight against RC and FOR our local companies with zero complaints and positive community rapport, Thank you Freddie Mac's! read more

Freddie Mac's Towing - Local business in OUR area since 1947. No complaints to us. Deserves El Monte as sole provider. - Towing Near Me - South El Monte, California

Great place to work. Worked there 1985 To 1990. Freddy was a tough man. He let you know if you were doing something wrong. Now a days you can't speak to an employee that way. That's too bad. Freddy put me back in line many times. His son Danny was great to work with too. Hello Danny !! "U"people getting your cars back just don't be idiots when your there. You're not in charge at the window. Have your drivers license insurance and paperwork in order.you can't get your car if you don't have a drivers license. read more

Would give 0 stars if I could. If you get your car towed by this company, expect new dents and scratches on your car. One of these idiots took something out of my car as well. Fuck this Freddie Mac's. read more

My vehicle was towed to this yard in the middle of the night thanks to Temple City Sherrifs. I wasn't given any paperwork on the vehicle when it was towed so I thought I was screwed. I called this tow yard first and spoke to an older gentleman that was so very kind. He explained the process to me. He even helped by providing the correct advice on what documents I needed from the dmv to retrieve the vehicle. They even went above and beyond to look in my car multiple times with my permission to find the paperwork for the car. I have heard bad things about this place but from my experience now I know those things I heard were WRONG. I appreciate the people here at Freddy Mac in S. El Monte! My advice..... BE NICE TO THEM AND THEY WILL BE VERY NICE TO YOU! read more

Shit place they are basically robbers 257 for a single night 9:00pm-9:00am must have something they have with the police, the police department went straight for them. Was over 400 by the time I got my car back and this was only in a span of about 12 hours. Place look shit and is nasty as well, waited 45 min just for the same lady to come out every 15 min to tell me "I'll help you In a second" read more

Came here today to pick up my Honda Accord that the police got towed. Pretty much my fault for not checking in on it over the weekend. Apparently they decided to do some roadwork on the street I was parked on and only put up signs over the weekend. When I came out to move it for street sweeping the whole street was empty. From checking in with neighbors I was told what had happened and that my car was only one of many that were towed away that morning. More annoyed with the city for not putting up signage over a longer period but I guess I was just unlucky. As for Freddie Mac's I called the night before to check if my car had indeed been impounded there (they are open 24 hrs). The guy that answered was friendly and luckily let me know that I needed a release form from the police station to pick it up. He let me know I could pick up the car after hours but the fee was more than just letting it stay in the lot for another day. So I decided to leave it there for the night. The following day once I had all the required paperwork I headed over to pick up my car. The wait was short, Vivian the front desk lady was very nice and helpful. I had already called before pickup as to the amount I would be charged. The charges are also clearly labeled on the window at a flat rate. The only problem was when I got there they had no change so I ended up having to use my CC. So warning if you plan to pay in cash bring the EXACT amount. They have the new CC machines that scan the chip so no problems there, the additional charges to use CC came to $4. I got my receipt and headed over to the lot, (waited at the wrong entrance of the lot lol) called Vivian back and she let me know. When we got to my car we found that it would not start and the battery had been disconnected. While there was nothing of value taken from inside (My melted chocolate snack and designer sunglasses survived the ordeal) after connecting the battery my alarm system would not shut off correctly. Driving that car home was a sight to see. Overall, process was smooth, employees were civil, was surprised I didn't come out of there with a horror story like all these negative reviews. read more

Was a really good and quick place to go They complimented my mustang got there at 4:56 and they didn't lag so I had to pay the extra 60 for the next day read more

I had the unfortunate displeasure of having to deal with Freddie Max if you can avoid dealing with them I highly suggest it they are thieves my purse was stolen from my vehicle they were rude would not take responsibility and denied there was a person in the vehicle although seven officers witnessed that car be towed with my purse I will never use them or give them a good rating the manager was obnoxiously rude I tried to be as tasteful as possible but you're obviously upset when you're belongings. Have been stolen and that's what they were stolen not lost not confused stolen I am forced to take them to small claims court now read more

I would give negative stars if I could. My car was stolen and towed here. All they see are dollar signs and they don't give a poop about the owner. If your car is here u might as well call it a loss unless your car is new. They will rip you off and then shake the change out of your pocket. read more

They are thieves!!! I got my car towed on a Saturday night couldn't get it out until Monday morning was the first person there Monday Morning and they try to tell me I had to pay for 3 days. I kindly pointed out my car has been there for two nights not three. One lady agreed but one didn't. I was like so you charge me 3 days so you could pocket some of the money. Ugh was so pissed off. They are so shady but what do you expect they work with the police in our city so they just do whatever they want. read more

These people are crooks! My car was impounded by them after an accident. The El Monte police department had them tow it after an accident because I was not at the scene. The driver of my car could have easily moved it off the street and waited for Auto Club but these thieves are working with the police to gouge people. I was told I would have to pay 220 plus 60 for storage. Five minutes later when I arrived it was suddenly $390. Not only that, I was treated rudely and cussed at while they proceeded to drive my car off the lot, damaging it further, and then left it parked in a red zone. If I could give them negative stars I would. Horrible place and employees. Total scammers! read more

Needed a semi truck towed on a Friday....Called and talked to Randy.....Very nice and polite.....The tow truck driver Victor was professional and on time.....No issues or problems.....I would call them again......Thank you read more

Their people especially the owner Susan she stole $400 extra dollars from my fiancé and denied it so we will take this up with a small claims court and sue them for what they have done they messed up his alignment so we going to see what we can do because they messed up his car pretty badly they also move cars with a fork lift by grabbing the tire and jerking the car around they don't even use a tow truck the majority of the time.very bad for that car and our mechanic said that they completely destroyed the alignment, I recommend if you get towed by this place to have a lawyer so they can help you because these people are thieves read more

This towing company is horrible! They damaged my truck and won't take responsibility for it. I'll be taking them to small claims court to recover some of my damages. I don't recommend this towing company to anyone. Very rude and dishonest. read more

Terrible drivers, cut me off on freeway then proceeded drive 75 miles an hour towing and cut five more cars off. Someone should reevaluate their drivers license. He was in a red truck with Freddie Mac unincorporated on the side heading east on the 10 freeway 12 PM on June 29, 2018. read more

CUSSING, AGGRESSION, AND THREATS are not what I was expecting from this company. It was my first time using this tow company (not by choice) and I will not willingly use this company ever. They have some agreement with the police departments so If your car looks like it may need towing then call your own services ASAP. The police officers that arrived did not allow us to call our own. The towing service was horrible. I was helped by JOE and he was very rude and aggressive. My car had been hit close to my house. I wanted the car to be towed two homes over and he agreed. He charged me $146 to tow the car. Perfect. The issue arouse once he had was trying to put the car into the drive way. He had a huge towing truck and was having difficulty. He ended up having another smaller tow truck do it. While putting the car into the drive way he was trying to collect the payment but had not finished placing the car where it had to be. The paper was being filled and he kept pounding for money. Instead of calmly explaining that he couldn't release the car without signature and payment he resorted to using the F word towards me and my family, threatening to take the car and being loud/aggressive. JOE had no need to be aggressive or rude. I cannot say anything about other employees but JOE is not someone you want to help you when you've been in an accident and aRe in shock. He has no empathy for your situation and simply sees You as a check. If you have an option please do not use this company. It's two star rating is no lie. read more

I forgot to yelp but Chris was a excellent driver he was in and out in a blink of a eye great guy and awesome to talk to on the ride by the way he has the same name as me :) which made the ride even awesome . I tip him 30 dollars cause he was awesome with his job knows what he is doing big thumbs up !:) read more

Bunch of crooks. They lie saying they're closed on Saturday and tell you to go Sunday 8 am to 10 am instead to avoid the $82.50. When you get there, they then inform you they are always closed on Sunday's so you end up paying an additional $45 + the $82.50 gate opening fee. It's a bunch of bull, these people are crooks with crap customer service. read more

These guys suck they're allied with the El Monte police my car was towed from a legal parking zone and then I was told it was because my car was in danger of a wall collapsing on it...... read more