My wife and I purchased a new 2026 Toyota Crown Signia Limited hybrid SUV and Finance & Insurance…read more("F&I") products from Marietta Toyota on July 4, 2026. Overall, I rate the car buying experience with Marietta Toyota good, not great. If you're interested in how our experience went, keep reading. This review is divided into 3 parts over 2 separate visits. *** VISIT 1 OF 2 ON JULY 3, 2026 *** Duration: Less than 2 hours Part 1 of 3: Test Drive with Sales Consultant Brianna "Bri" Walters We called and made an appointment to test drive a new 2026 Toyota Highlander Hybrid. The on-site call center associate, Rachel Eve, said they would try to find one for us to test drive. She was nice. When we showed up in person for our appointment, there was none for us to look at. We did look at a used 2023 Highlander and a new 2026 Grand Highlander, and decided they weren't for us. Marietta Toyota just happened to get a 2026 Crown Signia Limited in, so we test drove that instead. My wife liked it. Our sales consultant Bri was great throughout the entire process. She's been at Marietta Toyota for about 2.5 years. She was really nice, very professional, and not pushy. *** VISIT 2 OF 2 ON JULY 4, 2026 *** Duration: About 3.5 hours Part 2 of 3: Trade-in and Price Negotiation with Sales Manager Tyler Elliott We brought my wife's 2010 Toyota Corolla LE in for trade-in valuation and to get a final price from sales manager Tyler. Tyler is new to Marietta Toyota. He joined about three weeks ago and is from Alabama. Tyler had a more traditional, high-pressure sales approach. We get it - that's just how sales works. This was where the process was not transparent to us, the customers. It's a black box. Here's how the numbers broke down: * Sticker price: ~$57,500 (includes ~$2,000 in Marietta Toyota dealer add-ons) * Discount: ~$1,200 (2.1% off) - only available by financing through Toyota at 6.34% APR * Trade-in (2010 Corolla LE): started at $1,000, Tyler upped it to $1,500 * Net price after trade-in: ~$54,800 * Tax, tag, title, and other fees: ~$5,200 In order to receive a "discount," you can't be an all-cash buyer. One way dealerships make money is by getting customers to finance. You can make a minimum of three monthly payments and then pay off the car in full after that to get your "discount" and avoid paying extra interest. There was less wiggle room to negotiate on a Crown Signia because it's a rare vehicle compared to something like a Camry or RAV4. Part 3 of 3: Finance & Insurance with Finance Manager Christie Kerdahi Just when we thought we were done, we had to go into business manager Christie's office to discuss F&I products. She pitched us on three different contracts: a mechanical failure service contract, a prepaid maintenance plan, and a vehicle protection plan for the tires and wheels. These totaled almost $10,000. We had to decide on those contracts right then and there in her office. By that point, we were mentally worn out, felt backed into a corner, and just wanted to be done and out the door. We accepted because she said we could cancel any contract at any time and receive a prorated amount back. We are highly considering canceling. You could argue that a brand as reliable as Toyota doesn't need all this stuff. To be clear, this isn't a knock on Christie specifically - she was professional and just doing her job. This part was tough because of how the F&I process works industry-wide. The contract terms (e.g., time period/mileage, what's included/excluded) are structured in the dealership's favor. Again, they have to make money. The way the numbers are presented - every step of the way, not just F&I - along with F&I being the last step before you walk out with a new car, is part of a larger, deliberate sales strategy. *** ENDING NOTES *** Dealership sales and finance managers do these kinds of things all day, every day. A lot of customers only go through this a handful of times in their lives. So dealerships obviously have the advantage over the customers here. They get you right where they want you. While we weren't super prepared going in, we felt prepared enough - yet we were still blindsided and put on the spot multiple times throughout the process. It's easy to get hung up on technicalities and details, but they do matter. There was a lot of paperwork and not enough time to review everything thoroughly - similar to a home closing, where everything moves fast right at the end and you're signing before you've had a real chance to read it all. We happened to go on slow afternoons, so we were seen almost immediately by everyone. We were in and out about as fast as one could hope, so that was nice. We didn't want to spend a lot of time shopping around and haggling, so there was value to us in getting something we wanted fast. We're very happy with the car. We were lucky it had just rolled off the truck the day we test drove it. We like Bri and would work with her again.

Went in looking to buy quickly. it's never as quick as you want to be, but Davon did a great job…read moreand kept things clear and moving

Just bought our second car from Malones, and just like with our first purchase, the experience was…read moreexcellent. Jim Stevens was terrific throughout our multiple visits--polite, professional, and never pushy. He was always accommodating with our requests and incredibly helpful. There was also a minor existing issue with the car, which Brian and the service department resolved promptly as soon as we brought it to their attention. Malones truly has a great team, and the entire environment is low‑pressure and stress‑free. We'll definitely return when we're in the market for another car. Thank you!

never take your vehicle here. they were dishonest and drove 1 of my vehicles 200 plus miles over…read morethe weekend and claimed that was to test it. this was a few years ago tim and andrew were the service advisors

Service is amazing. They took time with me and even stayed after hours to make sure we got the…read morevehicle we wanted. I recommend 100%.

This has been the worst experience dealing with that office,there policies change from week to…read moreweek.Not everyone in that particular office IS RUDE,BUT THAT ONE PERSON WHO IS VERY UNPROFESSIONAL will express to you she not going to lose her job over taking a payment,now make it make sense???

I've been in the market for a reliable vehicle for a bit now, preferably a mid sized truck. I had a…read moregreat experience at Grand Motorcars. Sam, my sales associate, was extremely helpful throughout the process. He took the time to show me the vehicle I was interested in, provided detailed information, and even sent videos and pictures so I could get a better look. Richard, the sales manager, was very informative and professional, especially when it came to negotiating the terms. I really appreciated his transparency and willingness to work with me. The entire staff maintained excellent communication throughout the experience, which made the process smooth and stress-free. Jay in finance also made the paperwork process quick and easy, providing a seamless experience from start to finish. Thanks to the staff and team. I really appreciate you all coming together to make this happen. I was able to find and close on exactly what I was looking for.

My plan originally was not to complain but the issues are too big to ignore. The car is definitely…read morenot what it looked like in the pictures I bought but then when I got home I paid attention that the driver side doors, front bumper, and rear bumper does not match the actual paint color. The rear pillar looks like it was cut off and replaced but the damage was so hard that they didn't fully repair it and left it uneven. Rear bumper has a wavy line where repair wasn't even properly hidden. Driver side doors do not hinge correctly and both quotes I have been given fall above 6k minimum for repairs. I did contact Paul from the dealership and I have not heard from them yet.

Went in with a trade was a little disappointed in the trade in value but it was a car I had just…read moresitting in the garage for over a year so was looking to get something I would drive. I did and beat out another customer for the same vehicle by 45 mins (You snooze you lose) got what I came for and Will was a great service person. I think those that are all complaining are just mad and trying to get something beyond their means (And credit rating) Would buy from them again. Definity would recommend them but don't come in with no credit and think they owe you.......There's no fake it until you make it here........

AVOID. Fully financed a 718 cayman, they ghosted my bank on sending the title and sold the car to…read moresomeone else. Avoid the DOWC warranty- service advisors hate this company. fine print wont cover full shop rate, or even taxes on the work, will draw out any process to approval and wiggle out of it. Would get coverage from Assurant or Fidelity but they wont cover branded title vehicles.

I drove my Hellcat over here from Cumming to purchase a daily driver. I called before the trip to…read moresee if they had the car, it went to voicemail and voicemail was full. When I arrived at 10:22am they had vehicles blocking their entrance. I called again and some guy answered, he told me they would open in about 5 minutes. I waited for 20 minutes, finally called again and straight to voicemail..... Website says they open at 10am so idk. Bought a cash car elsewhere instead, thanks for wasting my time.

My son's car was totaled in an accident and we needed to find a replacement quickly. We drove…read morealmost 3 hours to Marietta because there are so many used car dealers in the area. I don't frequently post reviews, but I felt like one was needed in this case. I wanted to take the time to share a good news story in this case. We had several bad experiences at other dealerships, so working with Dale at America Dealer was a pleasant surprise. The price listed was the final price. There were no additional fees or unexpected costs. It didn't take long to complete paperwork and we were quickly back on the road to home. The car is still running great a month later and my son has no complaints. America Dealer is hidden behind the famous Big Chicken. It's a smaller car lot, but I recommend taking the time to check out their inventory. (Note: The review incorrectly shows San Francisco instead of Huntsville, AL)

I've debated on writing this review for a good solid week. I've got some time so I might as well…read moreshare my experience. Honestly, buying a car really should take as much time and energy as it did to purchase this car. Before I jump into the details, I'll say that Keenan and Nigel were amazing. Brian the finance guy was an ass but I'll get into that in a moment. Long story long: went to ALM on a Monday, test drove a car. Liked it but wasn't in love with it. Keenan got online with me, we scrolled through some other cars and we found one that was at ALM Newnan. Nigel said they could bring it over on Tuesday morning. I had to work so I sent my husband. When he got there, the car wasn't there. They said they'd bring it Wednesday, I sent my dad. But it wasn't there when he was on his way midday. I happened to be checking the website and the car popped up that it was at ALM Marietta. I texted Keenan and he said he was off but that John would be able to help me. I got there and John immediately began to ask about numbers. I hadn't even test driven the car yet. I test drove it and then we immediately jumped into the numbers. We went back and forth for a longgg time about all the add- ons and ultimately why the math wasn't mathing. Essentially we found out that there was hidden insurance in the final number that "our system adds and there's no way to notate that it's there" We settled everything up and I left. I came back the next day because they promised me new tires and do you know these folks tried to take my car back.?? They said they didn't sell the car for the right price and that the manager was gonna try and not fund the sale. At the end of the day, I got to keep the car, with no added fees or anything. But I would be hard pressed to buy from them again.

Goodness expensive companions, let me grow on this thought a small more…read more When a service is gifted in such a warm and superb way, it clears out a enduring impression that amplifies distant past the minute, the good taste in the mouth left in customer when one received a good treatment, It is the warmth and consistent productivity of fabulous client benefit that takes off a really permanent impression on the client, Encounters like this gotten to be cherished recollections and bring out sentiments of appreciation and fulfillment long after the occasion is over. It is in fact the special combination of neighborliness and expertise that strikes a profound chord within the customer's heart and advances dependability and appreciation. These are what turn an intermittent client into a normal client, and the awesome consideration I gotten from this dealer made me that client.

Believe all the other reviews - these guys are SHADY. They require all vehicles to be financed for…read moreat least 3 months. Meaning if you can pay cash, or use alternative financing, they won't allow it. You have to finance through them for at least 3 months because "it's the only way for us to mitigate loses as a business" (exact quote from the sales guy). Steer clear and as the rule of thumb goes, if it sounds too good to be true, it probably is.

This place did not disappoint. I called on a vehicle 6/5/25. Got the deal closed 6/5/25. They…read moredelivered the car 7.5 hours away on 6/14/25. This is the first used car I have purchased sight unseen. I usually only buy new unseen so I was a bit nervous. Walk around video showed me the exact condition of the car. Tim, my consultant, hid nothing and actually pointed out all imperfections which weren't even imperfections in my mind. It's used. They were straightforward, honest and did everything they promised. Just ask for Tim. He will treat you right.