If I could give them a 0 star rating I would. To start, Joe (the guy who answers the phone when you call to retrieve your vehicle) was threatening me with the FBI bc my legal firearm was in my vehicle when they towed my car. He lied about there being a police hold on my car, which never existed and Waukegan Police Department not only confirmed that but also apologized to me because of the inconvenience. Joe continued to hold my car without reason even after I communicated to him that my daughter's nebulizer machine as well as her albuterol was in my vehicle to which he replied that there wasn't. He said he was not meeting me to give me my car because of my attitude. I never realized that people were obligated to allow others to threaten them & rub in their face that they are an "ex police officer & will make matters worse for me" in order to get their property. To add insult to injury, Joe sent his cousin to meet me so I can get my car & the entire time his cousin is smoking a cigarette around my 2 year child that has a medical condition that he was made aware of. His cousin proceeded to taunt me by stating "money is power and you better hope that your lawyers are better than my cousin's. He knows a lot of people and money can pay ppl off" This company needs to be shutdown for unlawful practices. There are better towing companies to do business with. It's sad that a retired police officer felt the need to racially profile me, threaten me, taunt me, and deprive my child from her medication and nebulizer. Attached is a screenshot of his messages. read more

Nationwide Recovery - Towing Near Me

Berry cool and understanding I'm not sure about the other staff, but Barry would be the guy to talk to if you had to talk to anyone there otherwise decent business read more

Lazy, Shady & Unprofessional. Questions will be met with sarcasm instead of clarity. They tell you cash only so you can't dispute the predatory towing tactics through Zelle or the bank. The owner smell like wet dog & hotdog water. He need to take some Ozempic & worry about his failing health or he wont make it through 2026 read more

They will give you one price over the phone THEN they send a Hustler to try & knock the price down ... Unless you want to haggle don't do it

My car had been towed because from my job because I accidentally parked in the wrong spot. I worked with Gary and he was very understanding and respectful. Little did he know I had just finished paying my hospital bills two days prior. He worked with me and the pricing. He didn't know how much I was struggling financially and still helped me out! I felt so lucky HE Towed my car because of how understanding he was being. Sounds cheesy but gave me a little hope in this world.. His kindness goes a long way! I hope he stays blessed! read more

first they do not have a fee schedule posted per state law. second they are by law supposed to return your car within 30 minutes of request during business hours per state law third they need to have business hours posted they do none of the above it took over an hour for a return call then another 20 minutes for him to show up. Had the nerve to told my daughter they were closing early because of the weather ( slight intermittant drizzle). If you have to deal with them make sure you have a lawyer on call total scam outfit. read more

The company admitted to overcharging me on the phone. In person she shrugged and laughed when I asked why I was overcharged. She said COVID 19. They towed me during COVID 19 shut down. I work in healthcare and I am an essential worker they took it upon themselves to overcharge me because I paid cash to retrieve my car. They made up some different non basis excuses about having to get a special tow truck and that is what the over charged was on my bill was for yet it was not itemized. However it's not posted as you can see. No reason to be overcharged except that they preyed upon essential workers to keep money coming in the business. This lady who answered the phone called my boyfriend white trash on the phone when he called to reclaim my money.These people are greedy for cash only and if you pay credit they penalize you and make you wait days to get your car. They are condensing to American families. Shady practices. I'm disappointed in emerald points apartments for their association with this low rung piss poor business. I have reported them to the authorities. They charged me $350 to tow for less then one night. When the sign said only if the car weighs over 8000lbs If you need a tow call a guy In Mundelein he has the best professional company County Line Towing LLC Libertyville, IL 60048 (847) 362-4999 https://g.co/kgs/v33uq2 read more

Nationwide Recovery - Towing Near Me

This business is a scam. They are blood suckers for cash. Missy is unprofessional and when questioned behaved like an uneducated wreck. We provided proof of residency and they refused to waive the cash only $350 charge. I wonder how they stay in business as they have an illegitimate reputation in the community. We are contacting the BBB on them. read more

Horrible customer service. Overcharged by the company to get my car back. Tow sign states one amount, was given another amount on the phone, and then overcharged once at the yard to retrieve my car. All cash so I'm sure all of this is happening under the table and no taxes are being paid. Also told I could pick my car up at 11:15 and the woman was over an hour late. read more

Contacted the BBB. Refuses to pay for services we provided the company for months. Completely unprofessional. Funny how a repo company doesn't pay its bills. read more

Soooo let me tell you this I can't stress enough to NOT use this place ...THEY ARE THE BIGGEST SACAMMERS ON EARTH!!! Our journey with this piece of shi^t place started last month ...they r rude right out the gate just unlikely ppl plz do not use them....I wish that if they can be fined they should for all the stuff they didn't do ...this place should be put OUT of business Very unprofessional, very rude to their clients. They're supposed to be doing a service for you. And they do not care how they talk to you if they answer your calls, they do not answer your calls for one ....this is Nothing but a Scamming place ...they didn't not find My property, me and my family found my property. And they used us as the goat so to speak as their Skip tracer as they call it a fancy word for you being the To find your own property and then you pay them this Crazy amount of money that they call the When you look up the word contingency, it means we may get your property or may not If we do not get your property we do not charge you If we do, we make up this large amount of money I was wondering why they tell you that you have a 10 day grace. Well, the ten day grace is because they're gonna charge you some type of amount of money of this world large to get your vehicle back from them when you're just asking them to repo your truck from someone who hasn't been making the payments on time, not from the bank mind you.... I do not know how this place is still in business This place says that they are in every state and 50 states. No, they are using people that are in the states that have where you need the repo done, and they use them their own consignment. They do not have nothing here. The only thing here is a label that they use. And there is something else picking up your truck that is nearby....this is nothing but a scamm from the get go!!!! They're not affiliated with the BB because they have so many bad reviews. They have over 198 bad reviews. It's my fault for not looking for the reviews before I signed on the dotted line so when they try to tell you condengency means This or that it really means that they're gonna charge you a large large amount of money Mind you They only accept money transfer wires to a bank in Ohio. And they charge you 10 to 20 to 25% of the value of the truck or car or whatever percentage that I care about throw at you. You could be that lucky one that could get charged 25%. I was the lucky one that got charged 15%. They charge me $4600 to get my truck back.....just blew me away..they talk alot of shi*** to u also.... From the gecko, this place was a scam everything they told me they were going to do. They did none of the sort. It was all lies, I could never get ahold of them and if I did might have got ahold of them. It was rude to me always very very rude.... Please help me put this place out of business....... Do not do not I repeat, use this place. Please everything i'm telling you happened and then a little more..... They told me it was gonna be a $150 to get a key made. No, that was a lie also it was $385 to get the key mate. I was just kind of blowed away the amount. Just kept going up-and-up. I do not know how these people sleep at night..... To my assume, they sleep pretty well because they get what they want at the time. And they take your money and lay their head right down on their pillow at night and wake up. Just fine the next day because they noted on scam to another person.... There were so many times that they could have picked app this vehicle that we told them so many times they just sit back and laugh at it. They waited till they wanted to get the vehicle so that there was about a month that went by, and they knew that they could charge you any type of money that they wanted to so they could go get it whenever they wanted t on your dollar.... read more

Awful attitude @ front desk, and an open bottle of wine???? Will definitely be contacting the BBB.

Why has this place not been shut down yet? The woman on the phone was the RUDEST woman I have ever spoken to. Upon asking why she was speaking to me in a rude manner she told me that she considered being called rude a compliment. When telling her that I will be contacting the BBB she told me to keep whining and hung up the phone on me. I will be doing everything in my power to make sure that this awful woman is removed from her position. read more

I would not give this company any stars(but I had to in order to post) simply off the fact that the Office Manager is rude, unprofessional, uneducated and lack all the skills necessary to deal with customers let alone the public! I will be making an official complaint against her and the company! I tried to get information to speak with someone else in regards to my issue and she refused to give me the name of her supervisor, which I know she is not the highest employee on the totem pole and if she is that company needs help right away! I am sure there are others who have experienced the lack of respect or regard an individual should receive as a customer at this business but I felt totally disrespected and discriminated against with her tactics and the way she handled a conflict she began! Her demeanor and attitude were disgusting and she even threatened to fight my sister and talked crap to her and refused to process my transaction and threatened to call the police on us simply because she did not like being questioned or asked to explain what her issue was as to why she was speaking to us in the matter she was. Pretty crazy ordeal but I also believe they charged me more money than I was supposed to pay and also refused to give me my paperwork. They gave me a new key that doesn't work and in turn that tells me they scammed me so yes a formal complaint will be made and I suggest an internal investigation be started to get rid of this woman from the company. I am sure there are others with similar complaints as I complained to another company that deals with them on a regular basis and they actually agreed that this woman is a problem and stated they have had several complaints about her. Well she met the right one, because I follow up on what I say and see it through so I will gladly say that this is not over and I will be pursuing a formal complaint against her specifically but the company as well for being so ignorant to keep this idiot employed there read more

The woman who handles the phones and mans the desk must own the business, or is sleeping with the boss (doubtful), because no one in their right mind would have such an ignorant, belligerent person dealing with customers. The last thing someone needs when they're in the position they're in (having had their vehicles taken away) is to be treated like dirt, and that's exactly what you'll experience should you ever be unfortunate enough to be in this same situation. I would give Nationwide Recovery a negative 100 stars if I could. The sad thing is she sees nothing wrong with her behavior. In fact, it seems she's proud of the fact that she's so nasty. Karma will get her some day, though, because what goes around, comes around. read more

Called was put on hold for 6 minutes but wasn't muted. Heard her be very rude to a customer before me about same day policy. Once off call with that customer she proceeded to pay a personal bill of her own while using swear words. Also heard her instruct someone who was out picking up cars in Highland Park to come back to their location just to dump a car for someone she just said she wouldn't do same day policy. I then hung up and called back she automatically had an attitude and was rude. I worked in collections so this shit was the worse experience I've ever encountered. 100% my fault for even getting it repossessed but this place is a shit show. Shut it down read more

I'm gonna give it 5 stars based on my experience. My car got towed last night because I forgot to put my parking pass on it and I got it back today with no issues or attitude from anybody working there. We arrived at the place and we were out in less than 20 minutes. Everybody has different experiences if they give you attitude it's probably for a reason. You get what you give. read more

They don't return your calls -- days later no follow-up, act indifferent, horrible customer service.

HORRIBLE CUSTOMER SERVICE!! I called to ask a few general questions about storage and fees because I am trying to pull together money I need over the weekend so I can come get my damn car from you guys! she proceeded to tell me my car wasn't an emergency, ( in her bitchy ass tone) said something about a CAP and then cut me off and refused to answer anymore questions. I lost it, sick of companies talking to me like shit, i didn't deserve that, so I went off on her! reception answers phone "towing", so you don't even know your calling the right place. She needs phone etiquette skills!! then the hours of operation are a joke. You can only pick up your car on certain days and times and a notice is required, who ever runs this joint has horrible hours. most people need to pick up their cars on the weekends. You guys cant release them, but you sure can tow and repo them on the weekends! JOKE! she said you guys were closed, then why is she answering the phone??, oh for emergency tows and repos! makes complete sense to me! Either your open or closed! read more

Had an employee take a work vehicle home & unfortunately it was towed from his apartment complex. The sign for "Nationwide Recovery" states $200 tow, $50 daily storage. It was towed and I was charged $400 even though it was only with Nationwide for 24 hours. Their answer to that, they sent a "flatbed" tow to pick up the vehicle, and a flatbed tow is more expensive. I was told that they only had a flatbed available at that time, and now I have to pay additional costs because they did not have a regular tow available. Why is this my problem? 1st - the lady who answers the phone....I have never been treated this way!!!! The lady (who refused to give me her name) was extremely rude, and gave me very short non-detailed answers. When I got there, it was only then that she told me they only took cash. This experience was awful. I get it, the vehicle was in an apartment complex. But the rudeness, the run around, the extra charges, the lack of detail provided to me when I called to rectify this situation was completely uncalled for. AND on top of that, I am 100% certain (have the receipt with a date & time stamp) that I filled the gas tank all the way and when I picked it up (24 hours later) it was EMPTY, gas light on and completely on E. I called to ask about this and she laughed. How RUDE can this lady possibly be! I told her if she did not siphon the gas out then someone on her staff did. read more

The woman who works here is rude, disrespectful and demeaning to customers. You already had our car which shouldn't have been towed in the first place and you were overcharging us to take it out despite the sign saying 200 dollars for a car being towed. We were charged almost double this amount for holding the car nothing more than 3 hours. This lady curses customers out with F bombs, assassinated my character continuously called me a liar and threatened to call the police. I remained calm and tried to explain myself giving her a reason relating to my landlord and she proceeded to continuously yell. Even before the conversation started, she walked in angry and yelling at us. This is no way to treat people despite what your thoughts of them are. You know nothing of me...I am a respectable woman in the business field with an MBA degree. Being a liar is the furthest thing from my character and choosing to talk to me in that manner only showed your level of ignorance and bad views of people. After a conversation with someone else about the incident, she was immediately recognized even though I didn't even give the person the name of the towing company. I was told she was nasty as well with that person. Words to this woman, if you do not like your job, leave! You cannot walk around talking down to people and making assumptions about anyone's character. There is a manner in which to deal with customers, I recommend customer service training and some self examination as to why you are so angry early in the morning. I hope I never have to deal with you again. read more