Do not sign anything with this company! Scam from the start. I purchased a system from them with a five year contract. Front page has one date second page has a year later. That added one year to contract. They will sell the contract to Moni security in Texas. Another horrible company. They refuse to let me out of contract. Don't let them take monthly payments out of your checking they will never stop taking the payments. PLEASE DO NOT SIGN UP WITH THIS COMPANY read more

I was at work out of town never aigne their agreement. After a year they finally sent me a copy of the signature and that sire a hell isn't mine and they have been billing me for something I did not want. I have been calling for months and never get to talk to the owner or supervisor to get this matter resolved . What a joke of a company. I continue to call only to get laughed at by a bunch of yongester they have working for them. read more

Video clips of trees blowing in the wind... 11000 videos in less than 20 days. Company says I have used all of my video clips for the month and I can pay for more. Maybe my cameras are not installed correctly, but it will cost me a service fee to have a technician come out and see what is going on. NO THANK YOU!!! Cant cancel the contract unless you pay for the full 3 years and for the equipment. 5 to 6 thousand dollars. This company is a mess! They want your money, and nothing else. HORRIBLE read more

Nationwide representative knocked on our door while I was at work. My wife was expecting people and found a Nationwide Security Systems person at our door. He started with I am here to replace your Security Sign, we are updating signs in the neighborhood. My wife told him, that is a brand new sign, new security system and this is a new house. He was pushy and said, we are just replacing signs. My wife, who is very direct when prompted. Said no you're not we do not need your services. This is a new system. He stated,"why are you so rude?" My wife said "because you are not listening to me" He responded, "no wonder your neighbors don't like you", which is hilarious. He was walking neighborhoods in Ridgefield WA read more

Came home from work tonight to find a sales rep inside talking to my wife. Ugh.. So, I listen to his pitch that they are offering free alarm equipment including a thermostat that's supposed to shave 30% off of your gas and electric bills which supposedly pays for the month fee of their service. I told him to give me a card and I'd look into it, and then the most ridiculous high pressure sales I've ever experienced started.I told him that there was absolutely no way that I'd be buying anything from him that day. Then he said that there was only 1 free offer left (yeah right) and that if I didn't buy right then I probably never would because it wouldn't be free equipment. Anyway, we kept arguing and after he insinuated that I was an idiot because this is a "No Brainer", I finally said, "Dude, get the f*** out of my house". He took his sweet time packing up and left. After having a little chat with my wife about letting people like that in the house, particularly when we have a "no soliciting" sign on the front door, she told me some things that made my blood boil. Apparently, before I arrived, he was saying things like, "would your husband really be mad if you signed up for something that pays for itself?". "In my house, my wife makes all of the decisions". etc..etc.. Absolutely predatory badgering of my wife. This salesperson was just gross and I would never trust a company that uses those kinds of sales tactics. read more

Nationwide representative just knocked on my door. I have a no soliciting sign posted and live in city limits that prohibit a person to solicit when you have a posted sign. The person said that he did not want to sell me anything, he just wanted me to post a sign in my yard as a deterrent only. I told him no. He asked why. I told him that asking me to do something regardless of a sale is still soliciting. I promptly closed the door in his face while he was telling me that it was not. Any company that does not respect a posted sign is not worth doing business with. read more

I just spent 40 minutes trying to speak to a live human. Finally got someone to speak to me. After answering a myriad of questions, I was connected to another person who asked me the same questions in a different order. The representative was almost argumentative trying to convince me NOT to cancel my account. I finally stated unequivocally to have the service canceled. He said that a cancellation document would be sent to me by email in 24 to 48 hours (I send email that take less than a minute to be delivered) and that after signing the document the account would be cancelled in THIRTY DAYS. read more

I am so sorry that I ever bought this ststem. The salesman who came to my door, indicated he had talked with my son, and because my son had knowledge of systems, I felt comfortable allowing the salesman in. He assured me that he was offering me a free system so that their name could be seen in my neighborhood with the sign they would put in my yard. After I let him in and we went through the system, he said all it would cost me was the fees to be connected to the monitoring system. I was stupid and should have shown him the door, but he seemed so nice......!!!! I have two door sensors not working and pay twice what a much better system would cost and am afraid I will be paying for the rest of my life. Whatever you do, don't buy from this company as you will soon regret it! read more

Horrible company. They have old archaic contracts that try to lock you in for 5 years! Then they have auto renew components to them so even if your terms are lower it rolls to an automatic 1 year renewal period and then they try to hold you to this even though they have horrible service and don't really do anything. This is an old-school method of business that needs to go away. Oh yeah, they can also sell your contract and screw you even further. read more

A rep came to my door today. It all sounded too good to be true. After reading all these reviews I know I won't be signing up. Thanks everyone, you have saved me a lot of headaches. Felt really bad for the guy locked out with dogs inside. I would be so pissed since I have dogs also. And kudos to the carrying​ lady,,! read more

Worst company ever, poor customer service. I signed up for their service two years later I sold my home and relocated across the country with my job. I am still being charged for the services, due to unseen dates within the contract that they will not void even though I do not own the home any longer. DO NOT USE THIS COMPANY!! read more

So here I sit locked out of my house after 2am cause this faulty alarm system I have has locked my doors and will not unlock them. So I call the help number and am told all the techs are off at night and someone will call me at 6am to set up a time to come let me in MY HOUSE! But no worries they usually are able to send someone out within 24 hours. My poor dogs are locked in the house and I'm locked out. What kind of alarm company isn't 24 hours? read more

Perhaps the most infuriating company I have ever worked with. I would sooner risk being robbed and murdered in my sleep then work with them again. I was coerced into a "three month break" when I would not be billed before my account could be canceled. On the fourth month I assumed all was well until I received a bill for six months worth of service when I didn't have servioce or even lived at that address. I have been fighting for two months ever since to get service canceled and my money back. I can't tell if they are entirely incompetent or manipulative theiving geniuses, but save yourself the hassle and go elsewhere. read more

This company installed a security system in my house in 2014. I tried to go with a local security system and I deeply regret it. It turns out they installed the thermostat with the system and hard wired it to heat pump. This would be great except I don't have a heat pump. I have had several issues with my system and now I know why thanks to a Heating and AC technician who came to my house tonight. He actually spelled out on the receipt the mistake they made so I could read it to customer service rep over the phone. When I called them to inform them of the mistake they tried to sell me on a copay for a service call of $50. What a deal! I pay for them to come fix their mistake when it potentially could've cost me over $15,000 for a new heating/AC system. Once I said you either come fix it or you remove your equipment I was told they could authorize a one time service call but then followed up with a threat of having to pay for the entire service call if they could try and say it was something else. I should hear in the next two days from a technician to come & check it. Standing by for more drama from this company. In summary go somewhere else. read more

these people are scam artists! i wish i had never allowed them inside my home. they put numerous holes in the walls that were never repaired even though they said they would fix them. owners are a husband and wife who seem to have no morals. simply bad people read more

My home was robbed so I decided to put in a security system. I was referred by a trusted friend to Nationwide Security. Someone was at my house by the end of the same day and had a technician at my home within an hour to install the very high tech, user friendly system. Every other company I called said they couldn't give me an estimate for a week or more. I was very impressed with National Security's level of professionalism and the sales rep did not push me on items I wasn't interested in. I feel so much better and more secure knowing I have the a sound system in place. Thank you! read more

Lying scam artists. Don't believe them when they say you can cancel anytime. Don't sign anything! Don't say anything on the phone! They do everything in their power to trick you into a contract. It will cost you over $5k to get out of a 3 year contract. read more

Horrible customer service. 2 door to door "reps" need some education when it comes to treating people with respect. They wouldn't leave my porch, badmouthed my wife and I, made threatening comments like they were casing my house. I told them I wasn't interested and that we have a security system. His response was "I don't see anything......... oh, you mean guns.......... can't pull the trigger if you ain't home, bro." These men were not wearing any official looking attire, just looked like two men looking for an easy target to prey on. All attempts to the headquarters to make a complaint have ended with the "reps" boss conveniently being away. This business simply uses scare tactics to get people to buy into a horrible product. DO NOT let them into your house. read more

The original sign-up and installation appeared to go fine. My installation included a new thermostat. Unfortunately, when the cold weather hit the heat would not work. I thought it was my furnace so I spent $99 on a service call to find out that the thermostat that Nationwide installed was bad. When I called Nationwide, they said the thermostat was under warranty but they would still have to charge me $50 for the service call because there was only a 90-day warranty on the installation (which was up 5 days ago). They did reduce it to $30 but would not cover any cost of the unnecessary visit by the furnace repair company. I'm very disappointed with this stance. Basically I had to spend $130 to fix a problem caused by their faulty equipment. read more

This company is a rip off. The sales reps will promise you everything including a discount from your insurance company. Do not let the sales rep into your house unless you want to be sold a bunch of lies, poor product and customer service that lies and offers zero support. Call their tech support first, who will tell you what a unprofessional company they actually are. Do not fall for their lies, call ADT or another company that will stand by their service and professionalism read more

Don't fall for the sales tactics. Be aware. You will not have ANY peace of mind with this system, and oddly enough you will pay for warranty calls. DONE. read more

Horrible company with horrible sales tactics and bad ethics! We had a door-to-door sales rep stop by one night, asking me questions about my current (deactivated) security system. He told me that Nationwide was offering free equipment and installation and would uninstall our old system, in exchange for being able to put their sign in my front yard (which they never did). He even came in and explained my (current/deactivated) security system to me and told me that they could just put the new in the place of the old one. The contract signing took about 2 hours, because the sales rep kept messing up the order, and had to keep calling someone from his company over and over. When he finally finished filling out the contract, for the 5th time, he didn't fill it out correctly and I didn't notice. They told me their install guy would be by that night to install the equipment, sometime between 9 and 10 PM! I told him the next day would work better because it's so late. So, 2 days later the install guy came by at 9PM! When he started installing the security panel, I noticed it was NOT the one I selected. When I notified him of this, I was told that he shouldn't have been selling the one I selected, because they don't carry it anymore. The doorbell camera was installed crooked and at an inconvenient angle, and two window sensors were also not installed, although I was charged for them and pay a monthly fee for them and was told they were. In addition, the sensor for the garage door was placed on a warped part of the door, so during the winter (when it was installed), the door sensor continuously thought the door was open, whereby forcing me to bypass the sensor to arm the system. Lastly, the old security system was never removed, and the new system could only be installed in an inconvenient place. I'm also having issues with the equipment, itself. Two separate times I came home not knowing my girlfriend had armed the system, and ended up tripping the (30 second) alarm timer, as I exited the garage. By the time I got into the house, I had about 10 seconds left to enter the disarm code, however, both times the system would not accept my code, until after the alarm was going off, which initiates a call from their security team, who act like cops talking to a criminal, even after verifying your identity. Also, the doorbell camera is incompatible with almost every device in the house, and takes so long to connect and render a picture, that it's basically useless, unless you just want to watch recorded "motion-detected" videos of trees blowing in the wind. After the last time I was unable to disarm the alarm, I decided enough is enough and decided to register a complaint, but couldn't find out who to contact (they were supposed to put a sticker on the panel with a phone number, but didn't) I eventually contacted Moni, who were actually helpful and displayed a clear and present distaste for Nationwide's door-to-door sales tactics. Eventually Moni put me in contact with a Nationwide rep, who in her attempts to intimidate me, seemed to not understand what circular logic/arguing is. I explained to her, everything I've mentioned above, that a contract is constituted by each party's consideration, that the contract was obtained through misleading means, that a verbal agreement is still a contract, that they have not met their consideration, and that I have a witness (my g/f) for the entirety of my conversation with the sales rep. She continuously referred to their "follow-up calls" (both done with their employees standing over my shoulder) as something that trumps anything I have to say. She told me my contract didn't include the window sensors (because the sales rep screwed it up), that my price is "already too low," to take my complaint seriously, that it would be more expensive for me to get out of the contract than to fulfill it, and that my complaints shouldn't be taken too seriously, because I didn't call and tell them about all this stuff the first week. Granted I've had the system for about 2 months, but I have barely used it at all, because every time I do a problem arises and I don't have the time to deal with it when it happens, and end up forgetting about it. However, now that I want out of my contract, I'm being treated like I'm a lazy idiot because this should have been the highest priority in my life. I was advised to "look at my contract," so I did. Turns out the window and door sensors have the same item name, and he entered the wrong quantity, but there is no recourse, because the price he entered was "$0." So we cannot deduce through the monthly price I pay that I'm being charged for equipment I wasn't given, because there is no price for anything on the contract and aside from witness testimony, which they won't listen to. This is obviously deliberate ambiguity in the contract, created on their part so they can make these kind of, "this is all hearsay" arguments. STAY AWAY! read more

Got a knock this evening at 6:30 and make the mistake of opening the door. There stood a rep in a Nationwide polo shirt with a clipboard and an ominous folder in his hand. He neither offered his name nor proffered a business card (even when asked for them). He had parked across my driveway, blocking access to my garage. I told him I was expecting my husband home at any moment, but he refused to move the vehicle until the moment my husband got home. He asked me about my current alarm system, and when I told him I wouldn't discuss it with him, he asked me why not. Backed off when I said that the information was personal. He then tried to frighten me with 1) the idea that the police aren't responding to home alarm calls because of the increased number of false alarms, and 2) that the fine for those false alarms is $150 a pop. Of course, the Nationwide program somehow bypasses both the false alarms and the police proclivity to non-respond to home security calls. I tried ultra-hard to be polite to him, but the fact that he wouldn't move his car, give me any identification or even his name, or stop talking made me tell him that the conversation was over. Even then, he had the nerve to confront me with an arrogant, in-your-face "why". His parting words were delivered in a sarcastic tone, "Thanks for being polite". Will be contacting BBB on this one and maybe filing a police report, as I would have found this entire interchange incredibly harassing and scary were it not for my pocket-size right now protection system (which, BTW, I have a permit for). If you choose to open your front door to unsolicted solicitations, my suggestion is to shut it immediately if you see a Nationwide rep standing there. read more

Nationwide security solutions (monitronics ) is the worst company I have ever had to deal with. They sent a door to door sales person to our house, and he told us we could cancel anytime there was No contract he assured us we asked over and over so there is no contract. turns out that in fact there is a contract and we are locked in for five years we called to try and get out of the contract explaining what had happened and we can't get out of it. Now they keep raising the monthly price while you're under contract and there is nothing you can do about it. If these guys try to convince you to get a security system slam the door in there face!! read more

5 days later and still another call. Listen to your voicemails and stop harassing people that don't even have your stupid service.

System was affordable with same day service. My sales person was nice and genuine, took the time to answer any of the questions I had and sought answers from his bosses for the things that he did not know. The explanation of the automated systems used and the timely service request made our interaction pleasant. After looking at the different options, reviewing the products the company uses online and discussing the details of our plan I figured that this was an easy decision to make. read more

Scam artists! The salesman went to my 82 year old mother-in-law's house in Idaho and saw the Vivant sign in her yard. He told her that Nationwide bought out Vivant, so they had to convert over to Nationwide. She believed him so she made the switch. Of course Nationwide did not buy out Vivant, so now she has two contracts to pay. Nationwide said that she signed the contract and the paperwork so she was stuck. The salesman had her sign forms she did not read, and the forms basically contradicted what the salesman had said, so they would not cancel the contract. Nationwide admitted that they had no one licensed in Idaho, but that didn't matter. All they wanted was her money. read more

This company is terrible, if I could give them 0 stars I would!! I was promised the world to get me to sign the 5 year contract. They said I could have my garage secured, which was the only thing I really wanted and that was a lie. They told me that I wouldn't have any issues having cats and that they wouldn't set the alarm off but my alarm went off daily for months until they moved the sensors out of the garage. After arguing with them for months I just decided it wasn't worth stressing and fighting with them and have been counting down the months until I can get the system out of my house! My contract is up in May and I just learned that they have been mooching off of Verizon's towers and since their towers are changing I have to sign a new 3 year contract (ABSOLUTELY NOT!!!) or pay them $75.00 to come install the new panel. I hate this company so much that I would rather pay them $55 per month for doing absolutely nothing then have to deal with them and their new panel bull crap!! Come on May 2017!!! read more

I live in downtown Battle Ground, WA and just had two reps come to my door wearing Nationwide polo shirts and Nationwide lanyards. One of the reps was completely unkemp and was wearing flipflops. I have a large no soliciting sign on my FRONT DOOR - literally across the midde - they could not have missed it. I told them I had a no soliciting sign, and was not interested, and they procceded to harasss me about signing up with Nationwide. I continued to tell them I was not interested and stated again that they are not welcome to approach my home. One of the reps told me that "soliciting" meant the exchange of money - so since I wasn't exchanging money with him at the moment, I could not request they leave. I told him to get the hell off of my property or I was calling the police. This is the second time a rep from this company has knocked on my door and attempted to convince me to buy Nationwide security. I am going to report this nuisance to the BBB and will just call the police next time they come... read more

Nationwide Sales man knocked my Door and start collecting details, when I asked for Business Card he denied.... Looks like some scam is going on... not sure what was the purpose since I already have security system. read more

Horrible, horrible company. I signed up for this service two years ago. I tried to cancel very shortly after and was told no because it was after 3 business days. (BTW, when the guy came to sell me this service, I was very ill, had just gotten out of the hospital and he knew that - Vulture!) They had no cancellation options aside from paying the entirety of the contract. So, I quietly paid my bill every month, on time for two years and then tried to cancel today. Of course,no.Now, they tell me it is 36 months. (I have long since lost my paperwork) I have never even turned this system on. Not once. At best we played with the camera a couple times. So, over $1000 later I get no "thanks for your business, we can provide a decent cancellation option" I get, "well, you can have someone buy out your contract or you can pay the remaining 12 months." What kind options are those??? Seriously? In my opinion, I have been taken for more than a thousand dollars and there is nothing I can do to stop them from taking 500 more. Even worse than that, is to have a company who you feel is stealing from you have a security system on your house. Now I feel scared for our safety. I have read other reviews online and it seems others have had similar safety concerns with this company. Scary, do NOT let them into your home. read more

A door to door salesrep from NATIONWIDE SECURITY harassed my elderly father into agreeing to a medical security system for my mother who is dying and being cared for by Hospice. The salesrep convinced my father that my mother needed to wear a landyerd so if she had a medical emergency he or she could just press the button and an automatic call would go to paramedics and they would be sent out immediatly. MY MOTHER IS DYING! IF PARAMETICS ARE CONTACTED AND NOT HOSPICE MY MOTHER IS REMOVED FROM THEIR CARE AND MY FATHER IS FINANCIALLY LIABLE FOR THE MEDICAL CARE HOSPICE HAS PROVIDED THUS FAR! Nationwide preys on the elderly who are easily confused and can be talked into anything if they scare them enough. If this is how they get clients how can they live with themselves? They then sent a tech out at 8pm to install this system! Again, who sends strangers at night to an elderly persons house? Do not use this company until you thoroughly investigate ALL of your options. My father said he was told he would be protected from breakins yet the tech showed us on the paperwork that my father had not signed up for anything regarding house security. When we told the tech that we wanted to think sbout it and we would call them if we decided to go ahead, the salesrep promptly called 10 mins after rech left and harrassed my father again. DO NOT LET YOUR LOVED ONES BE GUILTED AND HARRASSED INTO PURCHASING THIS COMPANY'S SERVICE. read more