They moved with no forwarding information and I never received my Meta Glasses that I paid for SCAM.read more

They seem to be permanently closed. My son ordered and paid for contacts and didn't get them either…read moreto the tune of $300! I wish this practice would have told us the lab's information so that we could get the contacts somehow before shutting down!!?? Loved the doctor! The techs were awful.

I am very happy that this new location opened up recently!…read moreThe eye doctor (dr Chiles?? Not sure of her name,sorry) was lovely, knowledgeable and beyond thorough! She was so honest by telling me not to order many pairs of lenses because my vision will change often because of my developing cataracts. The manager Stan went above and beyond to assist me in all I needed to make me happy. I believe Stan will be the reason this location will be successful! This is a true review for sure! I will go here year after year for my eye care needs. I notice many unkind reviews of this location. we must remember it is difficult to get a new business started, and we customers are difficult! I assure the care from the eye doctor was first rate, as was my customer care with Stan!

I hate feeling the need to post just to warn others not to go to this location. I ordered a pair…read moreof glasses back in the end of June because my benefits with VSP renewed on July 1. The first visit picking out glasses seemed fine and normal. I paid and ordered the glasses. Now my script has to go out to a specialty unit bc I'm blind a a bat (maybe even worse). They estimated 2 weeks, no biggie. The glasses didn't come in for 3 wks. Again, no biggie. However, this is when the issues started. The first pair of glasses were misaligned. They had to send them back to have the pupil points aligned. Told 2 wks, again 3 wks. The next pair came in, the lenses would squeak and would not stay in. Had to have them returned again. Third time should be a charm but not so far... 2 months since I originally ordered the glasses and still no glasses. Called to check status. Got the oh we will call you back we have to call the lab. No call back. I called them. Oh we have to call the specialty lab tomorrow. The run around is a complete fail. So if you need glasses and can't wait months to get them you might want to check another place out.

I highly recommend this store. I had ordered my glasses from another store and I was having…read moreexcessive problems with distortion not to mention I treated like I was dumb. As soon as I walked in the Laveen location, I was acknowledged Andrew. By the way, he's really awesome. He asked appropriate questions to find out where the problem was. He remeasured my eyes and reordered the glasses. He is very competent and what he is doing. I highly recommend this store.

I have to give this location 5 stars. They are friendly & timely. The eye doctor was thorough &…read morerecommended a correction from my cataract surgery. They have a huge selection of frames at all price ranges. The store is bright and clean and well organized. Most impressive to me was their 100 days to love your new glasses or we will change them for free. And they mean it! If you increase the cost of the frame you choose you pay the difference but otherwise - progressive, transition, carbon lenses. Replaced. Free. No catches at all! I was pretty blown away!

Same-Day glasses took 3 weeks for us. No special order or anything out of the ordinary.read more

Richard is amazing!! Not only did he go out of his way of finding me the best glasses, he also…read morehelped me get them at an affordable price. You don't see service like that anywhere. I really appreciate this place and this is my second year coming here after bouncing around so many places. Highly recommend! Dr Steven Wan is also great!

It's always a pleasure being treated by Dr. Juarez…read more His knowledge and bedside manner are fabulous. His quick wit and knowledge of different treatments and insurance make him a premier provider in eyecare. With weekend hours, morning and evening hours, and a full-frame center coming to this location, all your eye care needs are taken care of in one place.

They place is awesome and very friendly but I am knocking 1 star because they had their doors…read moreclosed 10 mins early for lunch I came in at 11:50 and doors were already locked. I understand 5 mins early, but not 10

I went into Walmart vision center for the first time the beginning of October this year 2021. The…read moreeye doctor who examined me was great. The girls out front were great. And particularly Marisol one of the girls that waited on me. They are all highly knowledgeable and I wish I would have been going there since I moved here 4 years ago. The prices are better customer service is better just all around great experience. My glasses came quickly also! And they're perfect! Thank you everyone especially Marisol!

Was just there (Estrella location) and a wonderful experience. Had never been to a Walmart vision…read morecenter before (nothing against Walmart) but can tell you the service is Nordstrom level of quality. Fabulous front desk professionals and great doctor. Check it out for yourself.

Had an emergency check up due to chemical on my eye and was treated asap would recommend!read more

Worst customer service I have ever experienced. They greet you by saying what did you need. They…read moreget your info and with no other customers in the store and 6 people working have you take a seat and wait. No sense of urgency, rude and just overall a terrible experience.

If there were more than 5 stars I would give them! From the moment I set my appointment on the…read morephone to my actual appointment I had nothing but a pleasant experience. The employees think outside the box and go the extra mile to ensure they communicate anything concerning insurance prior to the appointment. Upon my arrival I met with Jesus who was such a delight he made me feel very comfortable and was super informative! Dr. Moen was also very informative and did such a thorough exam on my eyes I was so pleased with the service that I made sure to tell my family and friends! I will be back!

I called to ask if they took my insurance and they told me they did. Once I picked my glasses, paid…read morehundreds of dollars, the employee then decided to tell me they I was out of network, causing me to pay more. Everyone there has good customer service, but beyond that, I don't like their business practices.

Every customer has a different experience. Mine, could not have been better. From the Associates…read moreknowledge, kindness, efficiency and Attention to detail were unmatched.. Price points could be a little softer is my only negative. Thank you Lens Crafters!

I have been going here for years Always well very well…read moretaken care of Staff is very helpful and courteous Overall a very pleasant experience

Today i finally decided to have my eyes examined after putting it off for years, This wasn't my…read morefirst time, I've been to other optometrist, every time everyone of them felt like my vision wasn't their main priority or me as a patient, instead Just expected to be another sale, as the doctors would rush through my exam for their staff of wolves could Sale me on some designer frames that usually didn't fit and looked horrible. But not at Primera Vista optical, as soon as I walked through the door I was pleasantly greeted, my time was a priority to them as well as my health and vision. The staff at Primera Vista was helpful from the very start and once it was time for the exam I was introduced to the doctor where again I was pleasantly greeted. She was absolutely amazing, spent the time to really hone down my eye sight to near perfect while explaining every detail why my eye sight was the way it was. The actual HONEST level of care you expect from a doctor. After the exam I returned to the Primera Vista's lobby to try on some frames just to get an idea of what I was looking for, not expecting to purchase anything at that moment because in the past I usually ordered them online but in doing so you never really know if they fit right or look good. Not once was I attacked by Primera Vista's staff or felt pressured into buying anything but, with so many frame options I decided to ask for an outside opinion. Primera Vista's whole staff helped me with their honest input on what looked good on me and what fit well. It really helped me find a frame I was confident with and felt confident in. When I asked the price expecting some outrageous number to a pleasant surprise it was around the same price as online and I will get my glasses so much faster plus I actually know I like the frames. The experience was so incredible I just had to share it with everyone as I wish more places would treat their patients like this. Primera Vista took great care of me and If you want to have this same experience, I highly recommend Primera Vista Optical.

Amazing selection no matter the budget I snapped my husbands glasses over the weekend and was in…read moreand out with in hour with a new Frame. I will be returning for future eyewear needs.