Stay away from this company! They say they have a 14-day satisfaction guarantee but when asked to come back and try again they refused. My Mom had this company out. She paid for the entire house and she says they didn't even touch the bedroom. The carpet has stains that should have come out with any other method of carpet cleaning and they didn't with this. When my mom called to say she wasn't happy they hung up on her. When I called on her behalf I acted like I was interested in their services so I asked them about their guarantee. She said we would have 14 days and they would come back out. So this is when I told her I was calling for my mom and said she is not satisfied and is within 14 days. She called my mom a "cranky old lady" and then she hung up on me saying "have a nice day". Bottom line is this method of carpet cleaning might be organic but it clearly doesn't work and they clearly don't care. read more

Used this company last year and cleaning was excellent. Called for cleaning of 1st floor, assumed whole house would be lower level, apparently it only covered living room and hallways from front door to garage - the high traffic areas were not cleaned well and looked as if the tech only smeared the dirt around. I also had the stairs cleaned $50, had coupon for $15 off returning customer, charged $169 for 5 rooms however only living room & hallways were done; also was advised I would get free hallway and free protectant for booking online - there is no way the areas cleaned equaled 5 rooms. Total paid $204. I decided to let the carpets dry before calling them back so I didn't call until 2 days later. High traffics areas looked the same as before cleaning & I noticed the wall area on stairwell had water stains on my white paint :( Advised the associate of these issues, she apologized and happily rescheduled me an appt for next week due to them being booked for rest of week. Appt set for Tuesday 8/15/17 2-4p - technician was a NO CALL-NO SHOW. I call Natural Organic next morning and advise. Again lady associate was very apologetic, let me call my tech and call you back - returns call explains not sure why tech was NO SHOW she's so sorry, let her reschedule. I agree to another appointment, 8/18/17 Friday 7a-9a window - AGAIN NO CALL-NO SHOW!! SMH I call them and nice lady apologizes and again said, let me call my technician and I'll call you back - I tell her please let the owner know I am requesting a refund - I never heard back from anyone. I held off in writing this review to give them an opportunity to re-clean...however unprofessionalism is unacceptable. They have no regard for your time if you need a re-clean and this "no surprises" is a lie! I guess I'll have to find professional company NOT Natural Organic to clean my carpets. I believe they didn't change the pads enough - I am very disappointed. read more

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Don't use this company. They use a buffer style machine that spreads the dirt evenly over the entire carpet so you can't see where your area rug used to be. I had 2 spots that were still on the rug the next day and tried to get them out myself. What I found was a lot of dirt on my towel. I then pulled out my Little Green Machine and used plain hot water to test another area and you would not believe how dirty the water was! I sent them pictures the next day and was told the supervisor would call me the next Monday. It's been weeks and no one will return my calls and texts. They're very unprofessional. They took my money and ran. They also only take cash, checks, or Venmo. No credit cards so you can't dispute the charge for poor carpet cleaning. Buyer beware! read more

We had our carpets and an area rug cleaned today and Natural Organic Cleaning did an amazing job! We have lived in our home for 4 years and have never had the carpets cleaned...it was definitely time! Our baby is learning to crawl so we wanted to have the carpets cleaned before she was on the move. We also recently found out that our son is very allergic to pet dander and dust mites, so that was even more reason to get the carpets cleaned. I called 4 companies to get estimates prior to booking and the estimate from Natural Organic was comparable to others so we decided to go with the organic, chemical-free company. Henry, our technician, was very professional, friendly, and explained things thoroughly. He walked through the home with me and gave me an additional estimate (which was less than the phone estimate). He cleaned 4 bedrooms, the hallway, the stairs, and an area rug. Everything turned out very clean. I wish I would have taken before and after pictures. I was especially impressed with the stairs and area rug, both of which were very filthy before being cleaned. The price I paid at the end was the same price he quoted me at the start. I would highly recommend Natural Organic Cleaning - in fact, I already recommended them to a friend this afternoon. We plan to use them again soon and definitely will not be waiting another 4 years before then! read more

Two guys arrived from the Organic Carpet Cleaning business that I had phoned the previous day. Both carpet cleaning representatives arrived punctually to the appointment. As a matter-of-fact, they made additional attempts to ring my door bell before leaving my residence. I noticed that the representatives were respectful, professionally asked questions, and evaluated my carpet cleaning needs before beginning to do the work. My carpet had been stained with dog paws and urination. After the cleaning, my carpet looked and smelled outstanding. The carpet stains were cleared. The procedure took about 1 hour, without the use of a bunch water from my house. I am happy with the results, and want to utilize this service in future cleaning intervals-Service worthwhile! Make sure you are clear with what and where, and, or how much it cost, you want to have cleaned. read more

Unfortunately, this company has no follow through. They came for the initial cleaning and did a good job, not great. They guarantee their work for one year. I called them back within a week asking them to touch up some areas, and both times I set appts., they did not show. I left numerous messages and no one is manning the phones as if it is a full-time business. I was supposed to be their first stop today to touch up the carpet, no call no show. read more

This cleaning company was probably more of a let down than what my husband and I were expecting. Normally we clean our own carpets, but decided to hire a cleaning company this time. What was frustrating was that the cleaner told us one price over the phone and then changed it to a higher one when the got here. We had a coupon, $189 for 5 rooms, but we we spoke over the phone he was adamant about a coupon for $159, $159 for 5 rooms. He was pushing us to use his services and that he would do it for $159, we confirmed it's $159, not $189, so of course we agreed. Then he got here, we confirmed once more and he said he must of made a mistake over the phone and it's $189. What are we supposed to do? Turn him away? Once they got here, they said they weren't able to get some spots out our carpet. Interesting because when my husband cleans our carpet he can get them out and that's just by himself. They charged us $40 for cleaning our area rug, which is a little pricey, and there are still spots on our rug. Also the cleaners were asking my husband how to clean certain parts of our house, shouldn't they know how to do this? read more

Don't bother, First they didn't show up. Called the office and the woman was going to call me back, She didn't. Then when I called back, no one answered the phone. I hate when people waste my time. Huge thumbs down! read more

0 star if can! The technician coming with the little old vacuum cleaner and he told me have to go to Home Depot to buy a spray then disappear.? Wtf? read more

I love using natural organic's! I have five grandchildren and I love that they don't use chemicals so that when my grandchildren crawl my carpets I don't worry about chemicals.! Also my house smells so wonderful after they are done and I feel like my carpets are very clean because of the solution they use. I recommend this company to everybody! Also they are very reliable and professional workers. Natalie read more

We had them coming between 8-10. I even called a couple days before appointment to confirmed. The day of cleaning, it got to be 9:30, I called office no one answered and left message. No one ever called back. A little after 10, Steve, the carpet cleaner, called and let me know he was on his way. He said his work order had us down from 10-12. Not sure what happen there. Anyway, Steve showed up, was able to get spots off carpet and cleaned our rocker. The carpets and rocker dried quickly.cGreat job and good customer service from Steve. Not too sure about communication at office. Thanks read more

Harmoni Steve did a real good job on cleaning our carpet, I see no more of the black spots we use to have what so ever, so thank you for helping us with our carpet.. Your guys company does cleaning very well (: read more

I was very impressed with Natural Organic Carpet Cleaning. Steve was very prompt with our appointment and very courteous. He did such a wonderful job especially with the spots that had been in the carpet for quite some time. All the carpet looks like new again. I would recommend there service to anyone. Natural Organic Carpet Cleaning is the way to go. Give them a call for an estimate. You will not regret it. Deborah Katz read more

We had been remiss in having our carpets cleaned for some time and had some spots that we thought would be quite difficult to remove. We also wanted to try a different type of service than what we've used before because the carpets never seemed to stay clean for very long. We also very much like the idea of organic cleaning. Well, we are pleased to say that our carpets came out amazingly clean, including some troublesome spots. All was dry within hours, it seemed. Also, Steve, the technician who serviced our home, was incredibly friendly, professional, efficient and courteous. We felt fortunate that we were smart enough to take advantage of this service...and Steve was just icing on the cake. We will always use this company! read more

We love Natural Organic carpet cleaning because it is safe for our kids, spots don't come back, and smells great! Bryan and Henry are friendly and professional. read more

they did our whole house for $169 and it was only damp when they left. The carpet looks great! (I will update the review if it starts collecting dirt like when you use a carpet stain remover from the store!) Our technician was Bryon - he was on time and nice. I now wish I had taken before and after photos. I think we will use them again :) read more

Bryan was our cleaning guy. He was here early to start with, which is a plus in my book, just don't have all day to wait. He came in and got right to work. The sofas and the carpets turned out amazingly​ clean. Can't remember last time my parents had them clean, maybe 8 years... Job only took 2 hours for two sofas and two rooms. Will be calling them again in the future. Thank you Bryan read more

Our carpets turned out great after the cleaning. The technician was friendly but late (though he did call ahead to let us know). The price was fair. That's when things took an unprofessional turn... Several days after the cleaning, the technician said he lost the check and asked us to send a new one. We mailed a new check to them and they deposited both of them, charging us double! After several phone calls, we finally got our money back from them over charging us. The cleaning was in November and this took till March to finally get things settled. So, in the end, let me be clear and say that they made things right. This company is just very unprofessional from top to bottom (even the refund check was postmarked 10 days after the date written on it). read more

Disappointed. Had a mountain of company coming and Natural Organic canceled (the day before) with no back up! Luckily a local company came to the rescue. If this is the future of carpet cleaning, you can keep it. read more

Great service from start to finish. I left an appointment request through their website and they called me back the next morning. I was able to schedule a carpet & upholstery cleaning for 2 days away. They gave me a detailed estimate on the phone, and the technician who came, Henry, did measurements to get an exact quote on pricing. It was all very clear and based on square footage of rugs and linear feet of my sofa with chaise lounge. He finished everything in 1 hour and 15 minutes which was quicker than the 1 hr 45 I was initially quoted from the phone call. He explained everything and my rugs and sofa looked super clean when he was done. He had a receipt ready to go and gave me a discount card for next time. I like that their products are all organic and natural. I would highly recommend this company and Henry who was our technician. Cash or check only. read more

DO NOT USE THIS COMPANY TO CLEAN YOUR CARPETS. THEY DO NOT STAND BEHIND THEIR WORK OR THEIR GUARANTEE! Their ad says "Spots Never Come Back". Had this company clean our carpets. Added special carpet protectant for a 30 day spot free guarantee. After 2 weeks spots started showing. Called at 22 days to have them come back to clean the area where the spots came back. Wanted to charge me $20 to come back to clean which I refused. The customer service representative said I needed to talk to a supervisor to have the charge waived. So I asked her to have the supervisor call me back. Received no call back so called back the next day 5 times throughout the morning on their 866-696-1215 number. The first 4 times no answer and the voice mail was full. Finally on the 5th time around noon got through to voice mail and left a message requesting a call back from a supervisor. They close at 4:30 so at 4:15 pm, since I had not received a call back, I called again and left another message. No call back, so called the next afternoon and left a message (Friday). Called back Monday afternoon, since again I had not received a call back and talked to the same customer service representative. She said she had talked to the supervisor and had approval to waive the fee. We scheduled for the carpet cleaner to come back and clean the area where the spots came back on Friday between 12 - 3 pm. At 4 pm on Friday no carpet cleaner had shown up so called and left a message of the no show requesting a call back to reschedule. Called an additional 5 times over two weeks requesting a call back to reschedule the carpet cleaning to remove the spots. Never received a call back from anyone at this company ever. I hope this company learns from this review to treat their customers better because if not, the unhappy customer will let potential future customers know to not use them! read more

The spots came back in couple of weeks, and I called them. The technician did not return my call. I called again. No-one showed up even they set an appointment. I called again - I was told the manager will call me. NO-ONE ever called me. I will NOT use this company again since their 30 day guarantee has no meaning - instead they ignore yiu. Dishonest company. read more

This place is just a joke! You expect to get clean carpets, well not with these guys! If you want to have your carpets polished OK they can do that but if you want clean carpets? Not these guys! They polished the top of the rug and left all the dirt! It's all matted down and still dirty!! So sad!! read more

If you want your carpet actually clean AVOID this company. It's a scam. They use a machine that spreads their home made chemical into the carpet and leave all the dirt and grime in tact. I paid $544 and nothing was picked up from my carpet everything was still there they when they left. I had to vacuum the floors when it dried. Don't expect a company vehicle or well groomed service guy either, one guy arrived in a beat up truck and regular clothes. Total time 2hrs and nothing cleaned. read more

Jared I have recently moved to San Marcos, ca. I have the proper company as well as the proper phone number and my phone was made to not be able to go through. I can get through with any other phone but mine. I also made a complaint with the BBB with no response from the company. And no I absolutely was not made aware that the pretty stains could be permanent. What I was told is for extra money that the spots would be treated and the smell would go away not making the animals want to urinate on the same spots... Which of course was not the case. Again several attempts were made to handle this situation with assault absolutely no response. The only interaction I had was from the very understanding dispatch lady. read more

These guys are amazing. The cleaners were on time, honest, and friendly. I am 110% satisfied and I would use them again in a heartbeat.

We selected natural organic because we have a dog and they use products that are safe for pets. When I called, the telephone customer service agent was super friendly and very efficient in scheduling my appointment window. They even called to remind me of the appointment the day prior and to double check my address. The day of the appointment, the service provider, Jeff, called to let us know exactly what time he'd be arriving. He was polite and friendly to work with. When he arrived, he performed a walk through and got right to work. In under an hour our entire place was fresh and clean (950 sq ft). Our carpet is very thick and hadn't been professionally cleaned in a while but they made it look brand new again. I can't believe it was only $100. I will use this service annually from now on. Jeff did an excellent job!!! read more

Brian = magic carpet worker! He was so very knowledgeable about his product and service; I could tell he truly believed in it. By the time he was done, I understood why. He got rid of some pretty nasty stains, although Brian had me very nervous when he arrived- warning me that he could not guarantee the stains would be completely removed. In fact, it did not seem that hopeful but I went through with it anyway because I'd just moved all the furniture and was exhausted. Well! After Brian worked his magic, the stains were pretty much invisible. The enzymes used to clean remind me of what I'd order at a juice bar- kelp, spinach, apples, etc. Thank you so much Natural Organic Cleaning Co. for brightening my previously grungy carpet! ~Christina D. read more

I got an appointment when I needed it. They came reliably on time and did a great job. He remembered my house from the last time I had used them and was friendly and helpful. I will gladly use them again. read more

This company are complete flakes. On the day they were scheduled to clean my carpets, I got a call from the technician that his truck over heated and he could not come. I called the dispatcher, and they said they would try to get someone else out, and would get back to me in 20 minutes. It took them about 2 hours to get back to me, just to say they could not get someone out until the next day. I had taken the day off from work to do this, so it was a wasted day for me. They apologized profusely, and promised to have someone out the next morning. They even offered free scotch guard for my troubles. Guess what, they did not show the next day either. I called and texted the dispatcher, no answer. Awful! read more

The guy showed up on time (which is great!) and was super polite and worked with me when I couldn't figure out how to get the hot water running (apparently you have to turn a knob on the outdoor water heater-who knew?). He was very friendly and I felt comfortable leaving him in my house while I went to work. Totally recommend them and my carpet that wasn't walk-able before is now soft and fluffy! read more

The guys are amazingly nice. They did a great job cleaning our carpets and recliner that was full of dog hair, food and baby formula. They were super pleasant to have in our home and very respectful. I will definetly use them again. Thanks guys for a great job, well done. My house smells amazing! read more

A very well done job. Came earlier than scheduled, the guy helped me to move some of the heavy furniture and started right away. He used their special orange mixture which I find very refreshing and finished it in less than an hour. Fair pricing, quick and clean work. I'll call them again next time. read more

Ok so I usually don't do negative reviews but I felt I had to on this first if I could give 0 stars I would. I called and made an appointment for this last Saturday the lady was very informative and new her stuff. After that it was all down hill. My appointment was for between 12 and 3 Henry the technician called and said he was running behind he would be there at 3 ok no biggie. Then he showed up at 3:40 ok so be it. We came in the house I showed him the area he right away said that my 2 areas are really 3 so I measured he was right the 2 areas came out 80 Sq ft over the allotted footage but I asked since I half of one room was covered with furniture and since he was late could he just make it happen. He seemed very offended by this and got extremely rude. He said " That is not how it works if you would like to start your own carpet cleaning business to go right ahead." Also said "I have been doing this for 7 or 8 years and you can call someone else if you'd like!" Now mind you I'm a single dad raising 3 kids on my own I had to get babysitting which cost me $150 I moved all the furniture that needed moving to save him time. He was very rude and unprofessional I told him to get the bleep out of my house I was so angry he talked to me like this. So I called his office and talked to the lady there she said oh I'm so sorry he's normally not like this he's such a nice kid. Then said maybe he's having a bad day he's a new father and has a lot going on. Well I get the stress of being a father but you don't take it out on customers. The lady then stated she would have a Roger the manager call Monday. Monday came and went no call I tried calling today left a message at 9 a.m. no return call it is now 1:15 on Tuesday and no call. I would have paid the extra but once his attitude became nasty that was it. PLEASE STAY AWAY FROM THIS COMPANY VERY POOR CUSTOMER SERVICE. I will be writing a review everywhere I can to spread the word and will also make flyers with their ad on it and distribute to all my neighbors to warn them about this company. I will pass the word to all the parents at my kids school at my work everywhere I can so no one else gets mistreated the way I was. read more

Not so clean results. I paid $30 extra for a rug but I don't see any difference from before. Workers are nice, though.

I have used these guys several times and have always been very happy with the results. Brian was our tech today and he is always very friendly, polite and goes the extra mile to make sure we are pleased with the results before he leaves. I only gave them 4 stars because their receptionist was VERY RUDE and acted as if I my call was a waste of her time. I almost cancelled the appointment due to her attitude but I didn't because I know the quality of their work. I highly recommend they look for a more friendly person to answer phones and set up appointments. After all she is the first impression people will get when they call for an appointment. Had it not been for the previous (great) experiences I have had with them I would have gone elsewhere. Glad I didn't but she needs to be aware that she just can't treat their clients so poorly. read more

My carpets are so soft! They dried fast, too! There is no smell and they were in and out in no time! All the spots are gone as well. Would definitely recommend! read more

We had our whole house done last Friday and it was the best service we've had. Carpet looks great, the 2 gentlemen who came were professional, thorough and friendly. Great value, quality, would highly recommend read more

Supervisor Thomas called me back on Monday, had Henry come back out today and recleaned my wool rugs. Did a great job and now they look clean, no grey. I am happy now! read more

Several issues with this company. First off the guy showed up an told me a different price than quoted over the phone. Next he told me I would have to pay an extra $ 75 to Guarantee the small stains would come out. Really? Then the guy comes to the door with a buffer machine. He said they use a dry cleaning technique. No steam cleaning just a buffer? Wow I wish they would have told me this over the phone. read more