My Boulder fountain is beautiful. It was a surprise how quickly it was installed. Drove up to my…read moreback fence and used a crane to put it in place after prepping the area. It quickly became an ice sculpture as it froze a few days later. Really easy to work with the staff. Everyone seems knowledgeable about what they are doing. Also had some Aspen's planted out front. Can't wait to see them in spring with leaves, and then the fall colors....

The product and service of this company is exceptional. My…read morerock fountain is amazing. They leave no stone, no pun intended, unturned.

They never returned my phone call. This is NOT OK. Now what do I do. I need my hot tub for my…read morehealth and no one is returning my phone calls.

Herman was friendly, knowledgeable, and responsive...with fair pricing. This seems rare these days,…read moreso I'm happy to have found him...

I called this business to fix my hot tub. The servicemen who came to my home spoke NO English and…read morewere even less conversant in electrical circuit boards. They cut NUMEROUS wires (to troubleshoot?) and fried a pump motor when they used a jumper from my 110v to the pump without any circuit protection. I told them to leave after it was obvious they were more confused than I. To top it off, the owner threatened me with collection action if I didn't pay for the damage they caused! If I could assign negative stars, I would have. Dealing with this company is a waste of time and money. Look elsewhere if you need a hot tub fixed.

So disappointed with the service provided. The service provider was frankly unable to answer any…read moreof my questions adequately. He could not explain how the ozonator worked and whether I ought to have it replaced. I paid $120 to have him remove a dead mouse from under the hot tube and place some rodent repellent. I could have done that for free. When I complained to the company, they were unwilling to work with me to resolve the issue.

Terrible customer service A few years ago I went in to buy…read morea spa, the employee (who is still there), was arguing with someone on the phone, sounded like a personal spat, ignored me for 10-15 minutes while he was fighting on the phone. I left and bought one elsewhere. I have occasionally bought chemicals there since, and decided recently that I can't support this business because of the rudeness of this employee. I also saw, at last, that the same chemicals cost less than half on Amazon. I always prefer to support locally owned businesses, but will not go back to Genesis.

Pool supplies are not jacked up fair pricing keep data of sales for easy replacement of parts. Over…read morethe phone service and payment if needed. Advice on pool care if needed nice attitude and great hours op operation range

Huge praises to Ty from Three Waters Pool! He pretty much saved the day and was reliable and…read moreprofessional from start to finish. He installed a new pump and made a few other adjustments to my filter. He also troubleshot the pool light and heater and was super knowledgeable with every question I asked. I have had too many pool companies in ABQ flake out on me but not TY. I will continue to use his services as they permit. I am so glad that our paths have crossed!! Thank you, Ty for everything!

I was struggling with an electrical problem with my spa. I reached out to Three Waters owner Tyler…read morehe showed up the next day on time did some troubleshooting fixed my electrical problem and got my spa up and running! Great guy, excellent service at a very reasonable Price! Thanks again Tyler!!

Great and very responsive on short notice. I ended up not going with them as my initial person got…read moreback to me, but I would highly recommend them for any prompt service required.

first day: Justin came at the wrong time. had to re-schedule…read moresecond day: Marco came to replace filters WITH NO FILTERS. SAID HE DIDN't know what size. I told them the size when I called BUT common sense would have been for Marco to have figured this out before coming to my home Then he gives me a bill for over $400! Waiting to hear back from a mgr??

Honest, professional, knowledgable, kind and unassuming. Glen worked on my above ground hot tub in…read more2010 and 2014, but hasn't needed to come back since. I was turned down by another business, that offered to "haul away" my "unrepairable" tub for free; Glen was willing to take the time-- wait for parts to ship, check repairs and face the challenge needed to work through the problems. He has old fashioned values and ethics, totally refreshing in this throw-away world. I recently called Glen because I am making aesthetic repairs on my spa and realized that I needed new insulation as well. Once again, he responded with intelligence and kindness and quoted me a reasonable price. I'm always surprised and relieved when I find this quality of service.

John was absolutely amazing! We had an issue that he was able to troubleshoot and find the issue!…read more Very knowledgeable! Highly recommend this company!

Unsatisfactory. About two years ago my 13-year-old Cal Spa was malfunctioning and I called…read moreAlbuquerque Spa Repair. It cost about $1100, and took a few weeks, to replace the heating element and pump. I stopped talking at any length with the technician because he had a habit of lecturing in a condescending manner. The heating element has been fine, but the pump failed about four months after installation after vibrating loudly for some time. Because it was still under warranty, it was replaced, again after a few weeks, but the new one failed the same way after 18 months (out of warranty). After watching a couple of YouTube videos I learned that replacing the pump is not difficult, so decided to do it myself. I got the best brand pump available (Balboa, used by spa manufacturers, about $350), and some O-rings locally, and it went in fairly smoothly. I found that the pump was attached with two screws (should be four) and it was still using the original 15-year-old anti-vibration pad, which was old and hard, and I replaced. I do not intend to use Albuquerque Spa Repair again.