AutoSpa Express Naugatuck is a rip-off. DO NOT solicit this business. I swiped my credit card to use their self-spray service. I spray washed my car 1/6/26 for 3 minutes and 30 seconds. I pressed the button on top of the options box to stop charges. My credit card charge was $12.75. Other car wash businesses charge $5 for this period of time. I left two messages on their website contact and also left two voicemails for them to contact me to verify if the charge is correct. They did not reply. Their customer service is also unacceptable. I suggest you STAY AWAY from this business. read more

Terrible Car Wash if you have the option to go anywhere else even if its farther then just go elsewhere. The employees treat customers terrible. To simply use a vacuum you need a monthly membership, Even if you plan on paying for a car wash. The place is a huge scam cash grab dont waste your time or money at this wannabe carwash. The only reason i gave one star is because i cant give less then that. read more

My husband went to get his car washed and the machine broke a piece of his roof off. When he went back to report it they told him it was broken already before he got there and refused to let him see the video footage. Don't go here! Oh and his car was still dirty after the wash. read more

Naugatuck Car Wash - Damaged roof - Car Wash Near Me - Naugatuck, Connecticut

The car wash has new management and they have an active policy where you cannot use the vacuums unless you are monthly member. Go elsewhere it's not worth it and this is a frankly stupid move. read more

Went to get dirt and bird poop off the far *birds have been busy this month!) A little less poop and dirt, but not much. It gets 1 star for friendly attendant and 1 star for the parts of the car that did get clean. Not using this one again. (This was the $15.99 package). read more

Naugatuck Car Wash - This is immediately after the wash. Still on the parking lot. Bird poop and dirt still there. - Car Wash Near Me - Naugatuck, Connecticut

I purchased the "bucket" of Platinum washes last year(2020). Today I tried to use one of the three remaining washes and was refused service! Under New Management that said they honored the certificates up until the beginning of the year!? There is no expiration date on my certificates! Very poorly handled by the attendant and the callback I requested from the owner was NOT from the owner. When he bought the business, he bought these vouchers!! Attendant made the people behind me back up so I could get out instead of just running my car through on rinse or something. Very very poor business owner!!! read more

Naugatuck Car Wash - Car Wash Near Me - Naugatuck, Connecticut

New owners refused to honor coupon book from previous owner that they purchased this business from (no name chance etc). Will never return!

Customer service is horrible. No training on how to be helpful. No one calls you back or follows up with valued customer.

This place changed owners, and jacked up the prices. The old place wasn't great, but if you were in need of a quick wash or needed a winter wash it was only $5. Now they want $10! I live a mile away and had been going here for close to 40 years. I will never go back. read more

Under new management, the drive-thru car wash has new equipment. Hard to tell if it's any improvement than the old equipment. One new plus is they offer free use of their car vacuums, whether you get a car wash or not. That's a big plus. And the new vacuums are very good. Currently accepting previous owners' coupon (but only to January, I was told). Now just a membership ($13.99 per month) is being offered instead of coupons. Friendly attendant but got better service (and more attention paid to my car) under the previous ownership. Doubtful that I would pay $10 for a drive-thru - there are other places (including in-town) that are cheaper. read more

I just went down there today, I had 2 coupon books that I had purchased that they would not honor. . I will be making a complaint to the better BBB and with the state. They bought the business they bought the debts.. This is out and out theft, either the previous owner did not tell them of the debt or they accepted it and got a better price for the business. read more

The drive thru car wash is amazing and so is the monthly membership deal. The workers that are at the drive thru part are very nice and always have a smile. I am so happy with this car wash since it has been under new management. Also the free vacuuming is a plus, but sometimes the vacuums are not that strong. It still is my favorite car wash because of the happy staff and quality wash! read more

The typical automated car wash. Prices are a little better than average, and it does a good job (better than a couple of others I've been to). My only complaint is that the air dry cycle could either be a bit stronger, a bit longer, or there's someone at the end to wipe off all the little droplets the jet stream didn't blow away. The attendants have always been friendly. My go-to place when I'm in the area. read more

I put money in the machine to get coins and it took my money and did not give me coins to washy car. I call the number listed twice and they never called me to handle how I would get my $5 in coins or credit to wash my car. They have a camera and would clearly see I didn't get coins and left as I'm sure the other 3 customers did that were in there after me. Not acceptable! read more

Awful. I paid $12 for the "gold wash" and barely got dust off. Whatever. So, I go to get a "shamwow" cloth for 75 cents and nothing comes out so I go tell the 2 young boys "working"(on the phone, swearing, just completely inattentive). They gave me one. Now to vacuum my car, I put a dollar in and everything's fine- time runs out so I go to put another 4 quarters in and it jams, then the hose completely falls off & a couple yellow jackets come out(I'm highly allergic) at this point I'm totally over the whole thing so I go to leave with 1/2 my car vacuumed... and a bottom out SO hard on their shitty parking lot. I was not going fast or driving in the wrong direction. Then DRIVING back there's 2 yellow jackets IN MY CAR... I could have gotten into a serious accident trying to pull over quickly or worse stung & had to go to he hospital(granted the bees aren't 100% their fault but they should be keeping up with their business to know there's a nest.) They better hope my car is fine from bottoming out. This car wash should NOT be in business... they probably keep up with payments with all the quarters their machines eat. read more