A week later and still no one from corporate has tried to contact me. Maybe they don't realize the importance of customers. I guess they think they can do without us. It's a shame because the people actually washing cars are god people. They are the one who will lose out when this place closes. read more

Probably the worst operated of thier facilities I went in with a few pricing questions They couldnt find a manager to talk to me let alone in. English. Mostly immigrants there. I. Left. Wont go back there. read more

Well, been with them for some time now, but since the new system is in place, lots of issues. Currently they state my card has been declined. Not true, card has been doubled billed. If manager is reading this, maybe contact me and I might revise posting.... issues.... read more

I agree with that customer Cisco. I experienced the same exact thing he did. They messed up my & wont take any responsibility. They are very rude & dont care about my car. & there are the 1s who made the damage on my car. Very disappointedby the way they treated me. He was right,,, Make 1 complaint& they will denie it all. I guess im stuck paying for my damages that there place did. NEVERRRRRRRRR GOING THERE AGAIN. & DEFFINATELY WON'T TELL ANY1TO GO THERE. Plus it wasn't the best work read more

This is a nice car wash they have lots of options for washing your car. Wether you want to do detailing and leaving your car for a couple hours or simply washing the outside. Prices are great if your going with the monthly plan! I have a platinum monthly which I pay 35.00 it gives me undercarriage wash, a nice tire shine and a detail vacuum inside. It averages to about 1.00 a day and I can go as many times as I want throughout the month. I can cancel anytime There's no contract and for the platinum plan you get the 1st month free, I can even cancel after the free month! This is the problem; & maybe should of lost 2 stars not just 1... I have a black Saab I see a bunch of scratches on my trunk that we're obviously done with the car wash brushes but I have brought other cars here and never experienced this but I don't know if it's because of a bad paint job or what else it can really be! Just be sure to take pictures of your car. Their prices can be found on the Internet as well as coupons. As you drive up a few guys start to vacuum your car, before your car goes into to car wash another guy starts to brush wash it before sending it into the drive thru wash. Once it comes out a few guys are drying the outside and a few more are cleaning up the inside, shining my tires. There's a tip box and these guys work hard & fast so I like to throw something their way. While your cars being cleaned you go in the lobby where there giving you a free air freshener , doggy bone, and a dum dum lollipop! The staff here are all really friendly some don't speak English but you can just point to what you want done that's a universal language! Inside the lobby theirs no chairs but you can sit on the window ledge. They sell window wipers air freshness ash trays and cell phone holders & chargers. Great place to get a good car wash at a good prices!!! The girl that works here is pretty awesome, she knows her stuff & what is the best deal. read more

Used to be good with later hours now I'm still in a monthly unlimited , but can't get there before they close ....they do not answer the phone ... so I keep paying for something I don't want. The service used to be better too. Do not sign up for monthly you will be stuck forever. The one on East Main in Waterbury is either closed or broken when I go to that one. read more

I'm very pleased with my monthly platinum package, and the service of all employees. If I were to spot something that did not meet my expectations, I have no doubt that my complaints would be managed properly and immediately. read more

Wash employees were very nice. Lady at register couldn't bother to crack a smile or acknowledge me standing at the counter to pay - she was busy cleaning under the counter. I checked in with the app which states I get a free air freshener if I check in. I was told they no longer give them out. Pricing is $5 higher than another car wash I use. read more

It's ok place , there was this short Mexican girl that's always working when I go inside , she never act knowledges and the one time I asked her a question about the product of air freshener trees for my red Honda car came off rude to me . Now never coming back to this place ! Shell car wash better . read more

Above average car wash. They were more thorough when they first opened. They often do not do a good job vacuuming inside the vehicle but the outside of the vehicle usually looks amazing. In all honesty, the happy hand car wash right up the road does do a slightly better job. read more

Time efficient and thorough! I can see the employees inside working hard. My 8 year old car looked new inside and I am ecstatic! It had a horrible smell and now its fresh for me and my family! So glad I called! I also got a promotion so it was a wonderful deal. So happy! read more

I've been going here for awhile now. I have the monthly pass and go about 4 times a week. You would think when they see me coming they would be like, damn this guy again and only do a sub par job. However that has never been the case. I have been to all the personal touch car washes and this one has been the best. They have always been very friendly, especially Nicole and Barbara up at the front. And the guys that clean the cars work their butts off!! I do find it amusing though when someone brings a busted up car through and go over every nook and cranny when its finished. They can only do so much. A car wash, even with wax will not fix the peeling or fading paint on your car LOL. read more

These guys did a phenomenal job and for a pretty decent price. I got a full service wash, vacuum, wax, and exterior detailing job for forty bucks. My car now looks as good as when I first bought it. A lot of other places around town charge in excess of a hundred bucks for a similar job. I got the "manager special", not sure how long that deal will be around, however I'm sure that at any point you'll be able to get some quality service for a decent price here. read more

Totally a bed experience with this place..very bad car wash service..paid $30 and they didn't vacuum it very well,not worth the money!!Don't ever bring your car here..Also the the girl at the front desk is very rude no costumer service skills..I could have done the same cleaning at my house and would have save $30 .. read more

I got a car wash there and got home 5 mins later looked at my truck it was still dirty the wash didn't even get the bird dropping off the window I called and the manager said I can go back and get it washed again I did and that didn't even do any good same results as the first wash and I paid 15 dollars for no reason I wouldn't ever recommend this place to get your car washed read more

My truck looked like it did when it came new off the lot. Also I have never seen anyone climb up to clean the sunroof glass or roof. Really impressed with the service and hot wax detailing price. read more

I get my car washed here monthly, I am a platinum plus holder. My friend is having a benefit to raise money for needed animals & supplies. She is a member of True Loving Companion Rescue which is a local animal rescue. So I came in to get a gift certificate to donate for an upcoming benefit and this is when I met the assistant manager Albert. I have to say not only was Albert very kind, he took the time to go over everything with me on the different plans and prices that they offer. He then proceeded to ask me what it was for so I told him. He said it was such a great cause & it was near and dear to his heart and it was a nice gesture for me to give this gift certificate because everyone needs a carwash at some point! Albert then proceeded to say that he would personally donate the gift certificate to help out with the benefit! Albert pulled the money out of his own personal pocket and handed me the gift certificate!! I just wanted to praise him for being such a kind generous man with impeccable customer service skills. I really wasn't expecting this! Thank you so much Albert :)) I will continue to come to your car wash as long as I need a car washed!! You guys are the best! read more

Lol... YEA U GUYS ARE FULL OFF SHIT!!! I ALREADY FIXED THE PROBLEM. & even the mechanic said yes it is very possible for ur worker to break the handle Expecially pulled on it hard enough to break the plastic piece inside the door. YOU GUYS WEREN'T EVEN THER TO SEE HOW HARD UR EMPLOYEE PULLED ON THE DOOR & HE PULLED ON IT A COUPLE OF TIMES HARD! U guys are scumbags for not taking responsibility for the damage ur carwash did. But again im not a bum i got $$$ & i fixed the damage ur place did to my car. Veryyyy unprofessional & Disrespectful for not taking care of it. U guys deffinately don't care about ur customers or ther cars. All u care about is taking out the $$$ out of the account every month. & im not the only customer that said that about ur place. You guys are known and Notorious for doing what you did to me to other customers it's just people don't want to complain about it. To me it's the principle that's why I'm making a big deal out of it because that's not very professional if someone complained at my business I will take care of it you guys are scumbags and that's what you're known for!!! It is wat it is. read more