I had a reason to visit a social security office this past week. Not knowing much how they work, I…read morechecked out their website then called customer service to schedule a meeting. Apparently, it's hard to find social security administration offices with open appointment times. But, although a distance from my home, they were able to find an appointment a week out in their Wilmette office. As most government buildings are, this is an older location in need of a facelift. When we walked inside, the place was packed. I said to the person I was there with, "I'm glad we have an appointment." The security guard handed me a number and immediately the number one less than mine was called. He laughed and said all of the people there were ahead of me, and they don't call numbers in order. Before I sat down, our number was called next. We went to the window and the agent knew what we needed since we had an appointment. (I guess the crowd waiting didn't have appointments.) The transaction took less than five minutes and we were done. So, aside from the aesthetics, this trip was quick and productive. The rep helped us quickly and did a good job. I strongly suggest that, if you need to go to a Social Security office, you call their service number to make an appointment.

I am eligible for retirement benefits and applied online. I was notified that i need to present…read moredocumentation, but i am unable to call back and speak to the person that contacted me. The website tells me that i need an appointment, but it takes me through endless circles about eligibility, but never gives me an option to pick a time for an appointment. I called two numbers to try to set up an appointment over the phone, but get the same circular prompts without a result. The shield they put to avoid having to speak to them is incredible. I have no choice but to show up without an appointment and doubtless waste additional hours waiting in line before I can present two simple documents, which likely will take two minutes to process.

Everything!!! The worst location you could ever visit!! Average wait is 3-4 hours.... Bad…read moremanagement of employees if there are any here except 2-3... Need to improve Leadership value for its citizens!!!

Typical government bureaucracy makes it so simple things like submitting documents take 4+ hours…read more All for a number that is less secure than a state ID.

Only person waiting to get name change from getting married . Waited over an hour and a half…read more!!!!!!!!

The place stunk like someone had --. Waited over 2 hours and never got called. Had to leave could…read morenot stand the smell. The smell had nothing to do with the staff and the office was clean. A person should never have to wait that long for service, no wait that's right I never got service.

Very rude , unprofessional when talking to , not very helpful , government who in charge of this…read morefaculty need to re-exempt this case worker and need to do audit at least twice a year to make sure they conduct toward people who coming for are getting getting help without being treat un professionalism .

The worst example of systemic incompetence I have ever seen. Went to the website but they could not…read moreanswer my questions with the simplistic examples they had. The website said to call a number to speak to an agent, which I did. The wait time ( no joke!) was 80 minutes! I work , so that obviously would get me fired. Their hours are limited to business, weekday hours. Great. Then I read here that some have waitrd over an hour on hold and were dropped! So I drove 30 minutes to try and physically set up an appointment in the future. I waited there another 40 minutes. When I got to the counter the lady told me (after the complete hell I'd just been thru with their awful system) that they could not scheduled any more appointment's. As in period. Not tomorrow. Not next week. Not the week after. Period. No options given. How can our government be this amazingly bad?!!!! And not even care that they are this bad!

This social security office is an example what a government office should be…read more They are attentive, responsive, respectful and efficient. Particularly Ms. Alegre who resolved a concern we had which despite several calls to Social Security national number was not resolved. She was clear and resolved the issue! An example of how government offices should work!!

Can't say there are many public offices that get four stars but this social security office had two…read moresuper kind workers that really contributed to that rating. Security guard was rude but I'm confident he handles his fair share of problems and rude people because it's all appointment only and protocols have changed. Still it's a pretty routine experience, security guard checks your name on the appointment list, tells you where to sit, they call next and you meet with the worker. Chairs are marked off due to the distancing requirements. There are green spot parking spots outside the office, no free parking here!

Had an appointment Fantastic service in and out 20 mins. The Security their on their toes excellent…read moreJob. They walk the Parking Lot and very helpful.Thank You Great Job. SECURING our Safety.GOD BLESS

1. No heat 2. Not enough chairs…read more3. No INDOOR bathrooms (33 degrees out) 4. Impossible to reach by phone 5. Woman who helped me was very nice. Many expressed "Thank trump for this" I appreciate that - he's a deviant.

Not sure where all the negative reviews came from but my experience was excellent from when I…read moreentered and the very nice security guard walked me through the check in process and I waited about 5 minutes and my appointment time was on time. The dude behind the counter with the long hair (Mr. Rogges) I found out. Sorry if I spelled it wrong, was super informative, efficient, and helpful and resolved my SS issues right away! Thank you sir!!

Extremely rude. Won't let you finish your sentence when trying to explain an issue or question. I…read morehad to come back in with my ID because the young woman didn't take care of me correctly the first time I came in for a name change, rushing me rudely and obviously annoyed by my presence. I get it's busy. It's also busy at the drive through. And this job probably pays more, and is dealing with PEOPLES LIVES. Show some care, be kind, let us finish our sentences. There's no need to yell at me over and over again when I have a question about the process of how the check in system works. Just answer my question and I'll happily comply. Learn how to differentiate someone being a menace and demanding that you help them immediately, between a little 5'1 woman with a question because she was called in by YOUR office, to come in again since it wasn't done correctly the first time. That's confusing and not the norm. I don't understand how there are so many angry rude people working a job that handles sensitive information.

I originally arrived yesterday, my representative payee was on the phone…read more We had a scheduled appointment for today, in person. This has been going on for 2 years since I had a fall, brain surgery & a stroke. The guard & employees were wonderful, both days. Second day my representative payee was there in person, as was in person. Great service & progress made. Now just waiting for the debit card to come to my payee. Took a long time but well worth the effort.

I only go here once a year to request a hard copy of my 1099 tax form. I am a retired senior. I…read moredon't have a printer at home. I could go to my public library to print the copy, but no matter what I do, I can NEVER, NEVER, EVER get into my SS account online. Thank God, I only go here once a year to obtain a copy of my 1099; I need the 1099 to do my taxes (my accountant wants a hard copy). The Employees at this SS office are very courteous, professional and helpful. My only complaint is that the parking lot is small and parking can be a PITA. Parking is free. The social security office is located in a strip mall (there is a Subway and other small businesses here). It is the tallest building here, so you cannot miss the building. Go through revolving doors, take the elevator up to the SS office. When you step off the elevator, you will immediately see the SS office. There is a small computer on the left side located next to the security guard. YOU sign in electronically with your name and indicate the "reason" for your visit. Once you complete your electronic registration, a number is printed by the computer. Take the number with you. All numbers are listed on several TV screens (numbers are NOT listed in order). Your number is called (not your name), so PAY ATTENTION and make sure you are NOT wearing headphones, or YOU MIGHT miss your turn.

The office states you must make an appointment with them to visit this office but when you call…read moretheir phone system states all personal are busy and hangs up on you.

After getting married I needed to get a new social security card and came here to the Social…read moreSecurity Administration. It was PACKED. I had to wait a looong time for my turn. Most of the people needed an extended time to talk about whatever they were there for. Once it was my turn I was in and out in less than 10 minutes. I was hoping it would be less crazy than offices closer to the city. Maybe it was.....which is a scary thought!

It was quick the gentleman who took care of me very helpful, I'm applying for retirement he gave me…read morean appointment. We're doing it on the phone. He's helping me to fill out the application. Very helpful.

Walked in and the security guard immediately pointed me to the kiosk to register. My reason for…read morevisit wasn't listed (handling business for my incapacitated father) so I just clicked "other" several times and then was given a number. I came prepared for the long game, especially since I didn't have an appointment. I had my iPad, fully charged phone, and Kindle. I take my seat and start going thru some mail that I brought along and I hear my number called less than a minute after sitting down (!). I assumed it was just to clarify why I was there since I want specific at the registration kiosk. But I was helped by the sweetest lady in the world Vanessa (?). She actually handled my situation and I was out of there in 15 minutes. I would say it's a fluke or just due to the fact that the lady who helped me was super efficient but this is my 2nd time there and the first time was quick too considering I didn't have an appointment. Hats off to these guys. It's hard enough when you become the parent to your parents. Helping me navigate this process so easily is much appreciated.