I have found my mechanic. I have had my radiator fixed there and brought it back to get my engine…read morefan fixed. Not only was this the best price that I found, but it was done quickly. The owner tested the radiator in front of me so that we could both see if there was a problem. When I came back they remembered my name. The place makes you feel like the mechanics are friends. I recommend this place for your automotive needs.

Had a very bad experience with one of the workers here. First off this man sold a car with false…read moreadvertising to my bf. He test drove the car to make sure it it works and everything because the guy said on his Facebook ad, runs good, drives good and he told my bf it would make a drive to San Antonio. Well my bf bought it for $800 with a warranty and had it for a few days. First of all the battery died over night and he was stranded in a parking lot in El Paso. He called the mechanic saying hey my car broke down can you come fix it. The mechanic said ya he would but never showed up. My bf asked numerous times if he could help him but the mechanic kept coming up with excuses of to why he couldn't make it. Finally my bf got the car jumped and drove to the business. The mechanic put in a battery said good to go. The next day the battery died again and it wouldn't start. I told my bf just get a battery from somewhere else and he did. What do you know that battery worked. A few days later he took off to come to San Antonio to see me. The car broke down and got stuck in Neutral along i10 3 hours from San Antonio. Guess what the transmission went out and there was no way he could afford a brand new transmission. My bf tried calling towing companies but everything was closed on Saturday night. He told me and I had to drive out to go get him. My car tho couldn't tow a bigger car so he had to stay there. He stayed at my house till Monday and called towing companies and they wanted to charge over $1000 just to get the car to San Antonio. He later called the mechanic saying he can't get the car can you help us out he needs it towed. The mechanic said no that's on you you'll have to pay for it. My bf didn't expect that car that was listed in good condition to break down. We tried asking around for my friend his friends if we could pay them to get the car and bring it back to the mechanics business but no one could because that was just to far for $350 witch was all he had at the time. Also my bf did not have the permanent title on that car yet the mechanic did so it was my bfs car but he didn't have all the paper work. Mechanic said when he got the car he give him the rest of the paperwork when he got back to El Paso. So the next day we couldn't figure out anything and my bf only option was to just give up on the car and take the greyhound bus home. He did and called the mechanic and the mechanic said he'll give him $500 back instead of $800. He wanted his full money back but the mechanic was cheap. So he waited days for the money back and the day they agreed to meet came along and the mechanic came up with yet another excuse. Then I stepped in and called and said "you promised to pay back my bf and you keep coming up with excuses". I said "you promised today you pay him back, If you don't do as you said I'm reporting you as a false advertising cheap ass sales man and writing a bad review". My bf and I were both done with this man. So after talking to me he gave my bf $300 said the bank was closed. We waited till the next day for the $200 and guess what he gave my bf $195. It don't matter it was $5 less then he said but he's been such a pain with us we were both mad but decided we're not talking to him anymore. This was this morning that happened. This company sales cars without giving accurate information. DO NOT BUT CRAP FROM THEM. Any other mechanics shop would of been more helpful.

ONE STAR IS TOO MUCH. THEY GHOSTED ME…read more April 2026. Had a transmission put in. It was leaking. Three weeks of contact about having it repaired. Then 4 weeks of not answering texts or phone calls. They had ample time and opportunity to have it repaired but instead GHOSTED me. So I had it fixed at another shop before it ruined the transmission. Immediately after I sent them the bill the contacted me. TOO LITTLE....TOO LATE. They said repair should costs $175 parts and labor, but the bill was over $1,300.00 They STILL HAVE NOT REIMBURSED ME AND ARE GHOSTING ME AGAIN.

My vehicle happened to break down in front of this location and the owner immediately offered to…read morecheck my vehicle and let my sisters and I sit in an air conditioned room while we waited for our ride. His honesty is what really left me feeling lucky, my vehicle did not want to accelerate and kept dying and we thought 2 of 6 cylinders went out. Today I asked him what happened and how much it would cost and he said a wire got loose and he wasn't going to charge me. I thought I was going to have a big bill and he could of easily told me otherwise. I recommend this business if you have car issues.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

I'm leaving this review because the customer service experience here was deeply frustrating. I was…read moredirectly misinformed by the manager over the phone regarding how my situation would be handled, which created unnecessary stress and hassle. It's particularly disappointing because I was a returning customer, but after this experience, I definitely will not be coming back. When I came into the store to address the issue, Connie was fantastic--exceptionally friendly, professional, and genuinely tried to resolve everything for me. Unfortunately, the rest of the staff completely ruined the experience. Omar and another female employee standing nearby showed absolute indifference. Neither of them seemed to care in the slightest that I was an unhappy customer standing right in front of them, offering zero assistance or empathy. While I appreciate Connie's individual effort, management's dishonesty and the dismissive attitude of the remaining staff mean they have officially lost my business.

We had an extremely concerning experience with this AAMCO location…read more We brought our vehicle in because of steering problems. After a general inspection, they recommended seven different repairs, the largest being removal and replacement of the center link. We discussed the written estimate with them by phone and specifically authorized the center-link replacement. When we picked up the vehicle, we paid for the work in cash. On the drive home, the steering problem was still present. After looking underneath the vehicle, I discovered that the center link appeared old and had not been replaced. However, the sway-bar link pins did appear new. I immediately called the shop and was told that the manager, Omar, would return my call. After receiving no response for two days, I called again. Omar insisted that the sway-bar link pins and center link were the same part and told me that I did not know what I was talking about. When I questioned his explanation and knowledge of the parts, he became very upset and said he would no longer speak with me because the vehicle belonged to my wife. Because I wanted to be certain, I contacted a Ford dealership, another AAMCO location, and several independent mechanics. Every mechanic confirmed that the center link and sway-bar link pins are completely different components and should not be confused with one another. Omar refused to issue a refund. When I mentioned that I hoped we would not have to pursue the matter in small-claims court and asked to speak with his district manager, he responded, "See you in court," and hung up on me. Most concerning, another mechanic later evaluated the vehicle and determined that the steering problem was caused by an entirely different component--not the center link. I also asked this mechanic to evaluate several of the other repairs AAMCO had recommended, and I was told that those items did not require the repairs AAMCO had proposed. Based on our experience, we paid for an authorized repair that does not appear to have been performed, received a different repair instead, and were given inaccurate information when we questioned it. The original steering issue also remained unresolved, creating a serious safety concern. I strongly recommend getting a second opinion and carefully verifying all work before paying this location. We will not return. Edit in response to the comments To clarify, I was not "helping a friend." The vehicle belongs to my wife, and I was directly involved in bringing it to your shop, discussing the estimate, authorizing the repair, paying for it, and addressing the problem afterward. The amount of the repair is irrelevant. Our concern is that we authorized and paid for the removal and replacement of the center link, but the center link appeared unchanged while the sway-bar link pins appeared to have been replaced. When I questioned Omar, he repeatedly insisted that the sway-bar link pins and center link were the same part. A Ford dealership, another AAMCO location, and multiple independent mechanics subsequently confirmed that they are completely different parts. Omar became upset when I questioned his explanation and then refused to continue speaking with me because the vehicle was in my wife's name. When I requested a refund and asked for his district manager's contact information, he did not attempt to resolve the issue or arrange a professional inspection of the vehicle. Characterizing this as an "emotional review" and minimizing the concern because it was "a $290 job" does not address the central issue: Which part was authorized, which part was actually replaced, and why was I told that two distinctly different components were the same? If the center link was replaced, please provide the part number, purchase invoice, technician's repair notes, and any documentation showing that the center link was removed and replaced. Having unidentified parts "in hand" does not establish that they came from our vehicle. We are willing to rely on documentation and an independent inspection. This is not about "angst" over $290. It is about being charged for a specific repair, receiving conflicting information about what work was performed, and having the original steering problem remain unresolved. Those are legitimate service and safety concerns, regardless of the dollar amount.

Best transmission repair company in El Paso, Texas. Daniel has been servicing our entire fleet of…read morevehicles and personal vehicles for almost 10 years. Our trucks are fully loaded and put a strain on the transmissions. He is very mindful of our work schedules and ensures we are back in service right away. I highly recommend Better Built Transmissions.

Daniel is such a knowledgeable mechanic! I have known him for about 8 years now and I would always…read morebe grateful to have found him! He is such a great person as well, he is honest and fair with prices. Transmission work can be very expensive but he can work with you if you are going through hardship or just waiting for your next paycheck. I am truly grateful to know I have a reliable mechanic that I can count on, thank you Daniel!

Joshua is a thief and a lier . Don't let him take your money or your car I took a vehicle for a…read moretransmission overhaul, paid him 1000 dollars down. He dodged me for 6 months. Had to get the police,detectives,and the attorney general to get my car back Don't be a victim... Robert Ortega

Went in to get my transmission resealed and to get my rear main seal replaced. Did a thoughtful job…read moreeven replacing an oil pan that was not noticed by previous shops. Very knowledgeable and very professional, plus the work was done in almost no time! Definitely recommend.

In terms of the work, Sal and his team did great. This was the second rebuild of my transmission…read more(Ford F-150 with 345,000+ miles!), and it feels as good as new again. In terms of the timeframe, that's were I docked the last star. Initially Sal told me a week (I was moving in about 3 weeks), and after a week he hadn't even looked at the transmission. Second week he started telling me they were having trouble getting parts, which is something he should have said when I asked for a quote/dropped off the truck. Many, many phone calls later I threatened to show up in person, and suddenly the truck was ready the next day. Funny how that happens. He asked for me to bring the truck back before I left town with it, and he did a check up on it and told me some very good information, showed me temperatures, and so forth. Sal is very good at what he does, the place just sucks with time. In terms of price, it was a bit more expensive than some other places, but it's definitely not a task you want to be cheap on. You get what you pay for. And I think my 2007 truck has at least another 50,000 to 100,000 miles left in it! (Also, rebuilt transmission is way cheaper than a new truck).

Honest work and saved us $$. Transmission work is a pain…read morebut with time they fixed the issue. Thanks guys!

Been to this shop several times over the years and I'd recommend to anyone. Honest, reasonable and…read moreuses quality parts .

Best place you'll find anywhere for trustworthiness and reliability , have been using these…read moreservices for over 20 years always with great results ! Anywhere else would be a crapshoot .

Wonderful kind man of scriptures will help anybody even if their financial status is not what it…read moreshould be.Master mechanic with scriptural values.

From the owner: Transmission Rebuilding, Transmission Repair, Computer Diagnostics, General mechanics, Brakes…read moreTune-ups, Front end work, Engine Repair, Repair Check engine problems.