Alex rebuilt the Mercedes Transmission on my 2012 Jeep Wrangler Rubicon. It performs like new. I…read morevery highly recommend him for any of your transmission needs.

We were stuck in El Paso on a family road trip and dropped our transmission. Alex did everything he…read morecould to get us back in the road quickly and safely. Thank you Alex!

There's 3 things that stood out to me about everyone I interacted with at E&R Automotive…read more 1. They all spoke to me like a human being, not a robot regurgitating a script. This made me feel like they actually cared about the specifics of my vehicle, not just a sheet of repairs to check off. 2. They were honest. Before I brought my vehicle in, I had called with questions about it first and a quote. As with any mechanic, they need to see the vehicle and run their diagnostic before giving an official quote but I knew a general idea of the repair so I was asking around to see what different mechanics charge for their labor rate per hour. I liked E&R enough to called them back but was given a different hourly rate from the first phone call. Without hesitation, the employee very genuinely and respectively said they would honor the first rate I was quoted. 3. When Eddie called me with the quote after the diagnostic and when I picked my vehicle up, he educated me!! He explained to me and taught me what the problem was and how that happens on different vehicles. He had already earned my trust but this just emphasized more so that he and his employees are trustworthy. Everyone I interacted here was respectful. The quality of work on the vehicle was exceptional. I could tell they were very thorough and tested the vehicle well after they made the repair to ensure it was fixed and there were no more leaks. I had taken it to the dealer before I took it to E&R and E&R saved me! I really just can't say enough good things about E&R Automotive, highly recommend!

I called before for an oil change quote, gave my car details and was quoted $65. I drive 20 min out…read moreto try to support this family owned business, fees and all totaled to $76. For this price I couldve stayed in my neighborhood. I called to see if they'd be willing to readjust and they suggested I come back with the cash, again this should've been mentioned over the phone the first time around. It was a quick service, but as a woman I care more about honest auto service. Would not recommend due to their lack of transparency.

These people are in the business of taking your money... they quoted me over 10 gran for new…read moretransmission, above all they want to have you finance through them. Are you FU**** kidding me!! Don't ever go there! Took my vehicle somewhere else and it wasn't even my transmission! They are garbage!

My car had stopped shifting into 3rd gear the day before I drove it in your shop. I drove it in the…read morenext day told him the problem and he checked my transmission fluid and scanned my car to pull the codes. He told me the codes came back to "internal transmission failure" when it was codes for burnt transmission fluid and the overdrive solenoid/TCC. After he figured this out, he came back in and told me worse case scenario it would need a new torque converter (which doesn't make sense since it wasn't slipping) and quoted me 1500$ to replace it. He then told me it would cost 3000$ to overhaul the transmission, but it would cost me 200$ to diagnose it further. After I figured this out I was floored and decided to deal with it on my own. After one simple Google search I figured out it was TCC boost valve clip. Infact this is such a common problem with these transmissions that dodge sells an updated version of this part. I spent 40$ and two hours fixing my transmission when your shop wanted to charge me thousands. This was the first time I have taken a vehicle to a shop to have work done on it, and it was an unbelievably terrible experience. You run a shop full of thieves .

Best transmission repair company in El Paso, Texas. Daniel has been servicing our entire fleet of…read morevehicles and personal vehicles for almost 10 years. Our trucks are fully loaded and put a strain on the transmissions. He is very mindful of our work schedules and ensures we are back in service right away. I highly recommend Better Built Transmissions.

Daniel is such a knowledgeable mechanic! I have known him for about 8 years now and I would always…read morebe grateful to have found him! He is such a great person as well, he is honest and fair with prices. Transmission work can be very expensive but he can work with you if you are going through hardship or just waiting for your next paycheck. I am truly grateful to know I have a reliable mechanic that I can count on, thank you Daniel!

Daniel was very helpful. He answered all my question and kept me up to date on my vehicle. I will…read moredefinitely bring my vehicle back if I need other services.

Don't answer calls and try to take you for every penny. Avoid this establishment. Tried to hold my…read morebrother-in-laws vehicle for multiple weeks without telling him when he would get it back or when the part they supposedly "ordered" would come in

Brought my car here for its first oil change, met the owner who's a jolly gentleman with a warm…read moresmile. They are up front with prices, services, and updates on the progress of your vehicle. While I was waiting for my car, a family came in to get realignment work done. Jays was honest about the shop's equipment being unable to accommodate their vehicle but was very helpful in helping them find a shop that would be able to help that family. My oil change went quick, easy, and painless. I will definitely be a returning customer.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

My vehicle happened to break down in front of this location and the owner immediately offered to…read morecheck my vehicle and let my sisters and I sit in an air conditioned room while we waited for our ride. His honesty is what really left me feeling lucky, my vehicle did not want to accelerate and kept dying and we thought 2 of 6 cylinders went out. Today I asked him what happened and how much it would cost and he said a wire got loose and he wasn't going to charge me. I thought I was going to have a big bill and he could of easily told me otherwise. I recommend this business if you have car issues.

Best place you'll find anywhere for trustworthiness and reliability , have been using these…read moreservices for over 20 years always with great results ! Anywhere else would be a crapshoot .

Got my minivan to this location upon recommendation. Did amazing work and explained the process…read more Took a while because Jonny is doing everything himself. Warranty is amazing. Had a complete rebuild of my transmission. Price was better than i was quoted elsewhere.

This mechanic completely failed to deliver on every promise made. I brought my transmission in with…read morea clear written and verbal agreement that it would be finished in one month. Instead, it dragged on for over six months. Not two. Not three. More than half a year. During that entire time, I was fed the same excuse over and over: "waiting on parts." Weeks turned into months with zero real progress, no transparency, and no accountability. I had to constantly chase updates, and even then I was given vague answers or flat-out lies. To make matters worse, I was overcharged well beyond the original quote, despite the work not being completed as agreed. My transmission was not turned in the way it was supposed to be, and I ultimately had to threaten legal action just to get any movement at all. No customer should ever have to do that. This wasn't a shop mistake--this was unprofessional, irresponsible, and dishonest business practice. My vehicle was held hostage for months, costing me time, money, and transportation, all while this mechanic sat on my paid-for job. If you are considering bringing your transmission here: don't. Save yourself the stress, lost money, and wasted time. There are honest mechanics out there--this is absolutely not one of them.

The owner Javier is a scammer. He would never give me a solid quote on the repair job. He insisted…read moreon a down payment for parts, even though he had my car as collateral. When I went to take him a deposit he doubled the quoted repair amount. And he changed me $135 for a diagnostic. I got off cheap. If you enjoy frustration and bad service take your car here. These guys do not reflect there name. Fair warning!

In my 35 years, this is hands down the best shop I've ever taken my vehicle to. Donovan is…read moreextremely knowledgable and he's able to break down what's going on with your vehicle in lamest terms to where anyone can understand. Great pricing as well and this guy does honest work, no smoke or mirrors. If you want your car issues taken care of, dont pass him up, you won't regret it. And h*ll no this is not a bot review. Just someone who appreciates quality care work and the good people left in this world. Keep pushing Don

From the owner: Comprehensive Porsche and other import service and maintenance. Servicing all automotive needs for…read moreyou favorite European vehicles. Domestic vehicles accepted as well. Ask about our detailing services as well.