This was my first time going into this store. For a couple of dollars--I opted to have an Ikea…read more hike's furniture item delivered to this store...rather than pay a lot for shipping to my house. The staff was super friendly, helpful and really had the best customer service that I have experienced in a long time. I will definitely use this location now that I had such a pleasant and easy experience. I would definitely recommend them!

They make you do it yourself or charge you an extra few dollars now. If I knew how to print this…read morestuff or figure it all out easily I'd have bought a printer for much less than I've spent here and printed stuff myself. Fortunately it took me much less time to write this review than it did to print a simple copy from my email. Just allow me to email it to the store like I always have and print it for me. it's not asking a lot that's what I'm paying for when I come. Now there's an extra few for them to do their job.

I'm letting people know that I have purchased a 200.00 gift card from staples. I was cheated out of…read moreover 140.00 from a vendor that I had purchased a charge of 5.00, and a charge for 53.35, that's 58.65. Total! I tried to use this card to make another purchase but it was declined and this is the second time this has happened. Don't buy these cards from staples in Frederick Md on Urbana pike they are ripping the consumer off by selling these cards before you pay out your hard earned money for them. Very disappointing service from staples.

We were often at the self-service center to copy/print music notes for our daughter's piano…read morelessons. The big-size paper tabloid 11*17 was selected for copying, and most of the time, someone always helped cut out the excess bottom length from the paper using the Professional Rotary Paper Trimmer/Cutter available in the store. This time, however, we were strongly denied by both agents because they were "too busy". They couldn't help us even if it would take only a minute or two. Instead, they suggested we do it ourselves using their scissors. We then addressed the issue with the manager and hoped for better customer service in the future. We did leave the store disappointed as we wanted the copies to look neat for our daughter's professional performance. We don't think we will go back there again though.

Rick and his team are wonderful! The team is very friendly and welcoming and are truly dedicated to…read moreservice and customer satisfaction! I will never return to a large corporation printing company while I'm here in Frederick - Sir Speedy is the best! Thank you, Rick & team!

I've used them on multiple occasions with varying projects. Their work has always been superb, the…read morefinished products are always spot on. Rick and his staff are very warm and friendly. They really take the time to understand your project, you can tell that they are actually listening to you and value you as a customer. Their speed of service is incredible, this business is one I will always use, truly professionals and expert craftsmen and craftwomen.

I will go out of my way to go to this UPS. One of the best parts is their self-service kiosk which…read moreis perfect for Amazon returns, and when I do need something they are so helpful. There is also rarely a line so I know I can get in & out super fast which is the biggest issue I have with other UPS stores in the area. Keep up the awesome work!

I used to like this business when they first came to town. They were helpful and on point. We even…read moreliked the owner at first. Fast forward 7ish years this facility has gone downhill like no other. The attendants are Tweedle Dee and Tweedle Dumb. Hiring teens who can't say hello, look into your eyes, say thank you, be bothered at all. They have no customer service experience whatsoever. And the owner hires these employees and must expect very little. I came in wanting to send a very heavy boxed item on a UPS company account through this UPS store. The owner tried telling me he couldn't do that cause they would charge him..... um... not my problem, work it out with UPS or take the UPS off of your store name. I admittedly had a fit with the owner... (really this establishment should have had this review when they started cutting corners years ago but haven't till now) he is rude, dismissive, lacking integrity, and has a major ego. I told him his business was going downhill which he could not comprehend. An older guy at the counter agreed with me aloud "This is the UPS store, you should be able to do it and this place is so bad they don't have wifi or service so you can't pull up your labels." (I confirmed this by having to step outside to pull up the address it was going to.) I will never- ever, ever, ever, ever, set foot in this place again, the owner needs to take a look at the operations from the Mt. Airy UPS store or the Damascus UPS store, or Westview Frederick UPS store, all examples of more competent employees that seem happy and to work as a team. They must have good management. ‍. For some reason they are able to run a UPS store, why can't you Urbana??? People put up with this type of behavior in stores for way too long. Not me anymore. P.S. can't wait for the response from the know it all owner and have him put me in my place.

US Bulk Mail is the read deal. I went in for a small order…read moreof tickets on card stock. They were so professional and pleasant; had my order done within 24 hours. The ladies here were great, and Thomas the cat is the coolest! Thank you for the great experience and the awesome deal.

I have used US Bulk Mail for several printing jobs - bridal shower signs, wedding save the dates,…read morewedding invitations, wedding table numbers, etc. They have taken my ideas and made them happen! Both Karie and Connie were professional, flexible, and reliable. I will continue to use them for all my printing and mailing needs!

I had a rush print job of 4 photo images, they did on walk-in basis. Team was very pleasant and…read moreprofessional. I'll be back.

Would most definitely do business with this printer anytime. Everyone was very friendly, printed…read moreeverything on time and colors looked amazing! Randy helped me out in a bind, and also referred other sources to me for clothing manufacturers in which I wasn't able to find myself. Anything you want, have trouble with or need questions for, this is the place to have it done. My parents have done business with this man for over 30 years, and I'm proud to know and do business with this man as well.

This is the closest UPS store to me and I will purposely drive out of my way to another location to…read moreavoid this drop off. They want you to buy a full roll of tape even if a small pre-package isn't sealed. Their attitude isn't desirable either.

Just want to say Mike ,guy with the beard you are the mail king!!!! Our mail always in order n…read moreprofessional managed mike should get a raise this is his store something goes wrong Mike will fix it

They were very accommodating to my unusual job request. Gave me a great quote and completed the…read morework quickly.

I want to support local businesses. I really do. But I cannot recommend the Germantown Copy…read moreCenter. They used to be fine. But the last three experiences I have had with them have been just awful. After the second bad experience (last year in 2018), I promised myself I would never go back. However, I am doing an appeal for a client, and I need about 3" thick of papers (regular pages, 8 1/2x11) copied double-sided and bound for a record extract. They just told me they can't do it. They can't photocopy pages double sided and bind them for a record extract. Nothing more difficult than that. As a lawyer, I need a copier center that is reliable. Unfortunately, Germantown Copy Center is the furthest thing from reliable. I will never go there again.