We had a camper van all set up from Outdoorsy for our spotting break trip to Tennessee and the…read morething ended up being piece of garbage and told the owner it wasn't road worthy so returned it after 20 minutes, that's how bad it was. Nobody, even the airport rental places had a large suv or 12-15 passenger van until we called Chicagoland Truck Rental and spoke with Bruce. He knew we were in a bind as we were leaving very early the following morning and was honest with pricing and even cut me a break. Van was in good shape and clean. They were great to deal with and would definitely recommend them. Thanks guys, you made it a great trip otherwise we would've all been really cramped in our midsized suv haha. You're #1 and I've already recommended you to a few people for future needs! -Dave J.

Excellent service. Very thorough in explaining everything. Quick in and out. This some of the best…read moreservice I have had in Chicago.

we love working with Isaac at Ryder on Carroll. He is amazing and always come through for us…read more -Koastal Konnection

This is my "go to" place for van and truck rentals. Our company has tried a few other places but…read morethe level of service provided by Isaac and the rest of Ryder's team at the West Loop location hasn't been met by other rental providers. We have had hiccups as you would with any rental, but with Ryder they always make sure you are taken care of quickly and issues resolved as timely as possible. Definitely would recommend if you're looking for a van or truck rental.

Customer service and the vehicle was exemplary. Clean very new low miles. Competency is always fun…read moreto encounter

terrible service. Never answered the phone even after calling over4 hrs and up to a 40 mins of…read morewaiting on the phone.

Do not rent from here!!! So unhelpful. After my reservation was cancelled from a different budget…read moretruck location two days before my move they sent me to this location instead to pick up my vehicle with the same drop off time at 4. But when I got my truck they told me they closed at noon (I had one hour with the truck) with no option of parking after hours. It may say on their website they do this but they told me this was not an option many times. I was forced to find overnight oversized truck parking in the city. SAVE YOUR MONEY and go literally anywhere else. I was offered no kind of discount or refund for any of this. Calling budget was also no help

I made a reservation at this location a week in advance, I received a call from the manager (Jose)…read moreindicating that they wouldn't have any trucks because of storms in the area (there were not any major storms in the area btw). He then gave me the number to the reservation specialist who found a location outside of the city. That location would have been very inconvenient though. When people make reservations for moving, there have tight windows for making the move in terms of elevator reservations, etc and to call someone a day before their move to cancel will no other viable options is so lame. Budget only offered an insecure apology and that they are not obligated to supply the rental. No credit, not discount, nothing!

I used U-Haul's moving and storage container service for my move from Chicago to Seattle. It was…read moresuch a good experience from start to finish. I was a very nervous about a cross-country move but U-Haul really made it stress free The staff at this location was attentive and very helpful. The container does look small from the outside but it fits way more than you'd expect. Ii managed to load up most of my stuff and everything arrived in perfect condition including tv. No damage, no missing items. Overall just super reliable service. I could track the progress and have peace of mind during such a big move. If you're considering a long-distance move and want something secure and affordable among other services out there, I'd 100% recommend U-Haul's container service. Zero complaints, just a solid experience!

WELL AS FAR AS STORAGES GO... The staff, Vanessa , Valerie,…read moreJason are AMAZING. Had a mixup in reservations( on line) and these lovely beings. Assisted me graciously and efficiently. Thank you SUPER TEAM!!!

Solid enough in a clutch. Clean trucks, okay customer service, and reasonable enough price when…read moreevery moving company is trying to gouge you for a 2 mile move. Super convenient Broadway location and clean equipment. Easy pull out and in. Easy night return through the U-Haul app. 120.00 for a full day with gas's fill up was decent and a fraction of the cost of any moving service out there.

Special thanks to Randall who helped me get checked in with my rental when the mobile app was…read moregiving me error issues. I wouldn't have been able to proceed without his help. Due to his prompt service, I didnt have a single interruption to my plans.

was Quoted for a unit and when we came in they were out of the one we were priced so got a higher…read moreprice now they keep on raising their prices every couple of months Always told comes from managment we feel they are taking advantage Do not recommend unless they put in writing Price guaranteed for 12 or 18 months else you will be taken advantage not even one star due to poor Managment and constant price increases

June 30,2026 I bought 15 SMALL boxes and was charged for MEDIUM boxes...a total of $8 more I paid…read more It's not just the cost, it's the principle. I was charged more ON PURPOSE. NO ACCIDENT. Buyer Beware..Check your receipt BEFORE you leave the store!

I came here to rent a truck temporarily to move some furniture. The staff was accommodating and…read morelaid back and got the rental truck I needed without too much issues. Main thing that disgusts me about this place is that it's completely littered with trash!

Great truck rental spot. Needed a truck with a lift gate on short notice and this was the only…read moreplace that had one in stock that I could drive with a regular license. Truck was in great shape, rental and return process was super fast. Charges seemed reasonable.