The manager is the best (Wayne) same as the maintenance men(Shane and Nicola). the local tenants…read moresuck selling drugs and slamming doorAnd druggy traffic insaine. 205, and lower levels on street front!

This place was filthy. No wonder they make you pay in full prior to arriving because the pictures…read moreare nowhere near what you will get upon check in. Garbage including beer cans on deck, dirt on floor, hair and fake eyelashes in multiple rooms. Water on floor of bathroom and dripping showerhead like someone had just showered. This place was uninhabitable.

Close to the Gard was a plus. Staff was professional and courteous. Room was tired but spacious. I…read morejudge a hotel by their showers and this was a fail. No walk in shower which if I am going to pay a higher room rate I expect a higher quality room amenities.

DO NOT STAY HERE This hotel is outdated and smells. For…read more$299/night plus taxes, this place is pathetic. It should be no more than $99/night. Didn't even include breakfast or coffee. IHG should be embarrassed this is one of theirs. As an IHG Platinum Elite member, I would have expected much more. Take a a look at the desk chair from the room and how the arms are torn apart. Really? No staff see this?! What a joke and a piece of garbage.

Had a really odd experience here. The first thing that went wrong was when the receptionist gave us…read morethe key to the room. When we went up to the room, my Dad opened up the door only to see that it was occupied! There was luggage open, a hat on the table etc. Thankfully, the occupant was not there in that moment or it could've gone really bad. Imagine if they'd just gotten out of the shower and someone had barged into their room while they were still indecent. It would've been a lawsuit for sure. Anyways, we were transferred to a new room. This room had lots of things wrong with it. First, maintenance had left a large fan machine blowing air really loudly in it. The AC machine did not work and was covered in mold. The room had a mildew smell. The curtain rods didn't have any curtains Just sticks, no fabric. Usually there's a sheer curtain and a thicker black out curtain. There was no sheer curtain. There were mysterious red stains on the couch. No bed bugs though! Breakfast was underwhelming. The apple juice was very watery. The food was generally pretty bland. Eggs rubbery, sausage was unflavorful. The boiled oatmeal was literally mush. Bagels were ok. Also, the chair cushions in the lobby were chipped/cracked and peeling. Table was wobbly. The location is in a random spot in a sketchy neighborhood. Parking is ok. Basically, I agree with the other reviewers that this place is definitely dated and janky af lol. I was disappointed because I thought Marriott had a certain level of standards. If you stay for one night here as a last resort, it's fine but I'd go somewhere else if you intend to stay a bit longer.

This hotel needs a major overhaul . Rooms are extremely worn down, carpets and sofa beds are…read morefilthy and bathroom had mold and broken toilet seat. Also, some type of gadget on inside of door that looked like a camera. Felt so uncomfortable with that so we put a towel over it. No manager was ever on duty when we asked to speak to them. Room was not available until well after normal checkin time.

The food here is amazing when you can get it!!!! How do you come someplace to order food and the…read morecook is unavailable because he's outside cleaning his car or telling the bartender he can't cook for 30 minutes because he's taking medication and the customer has to wait!! I have NEVER IN ALL MY DAYS BEEN TOLD AT A RESTAURANT THAT I CANNOT ORDER BECAUSE THE COOK ISN'T available

The new location at 2 State st. It took close to 1/2 hour for 6 of us to get our drinks, and we…read morewere the only ones in there on a late aftrn. We asked the bartender to turn down the music and he refused. Food was awful, bar was dirty.

It was a last minute reservation made and we got a really nice room in the main building with a…read moreking bed, private porch with seating and breakfast in the morning. Very neat and comfortable room. The staff was great, location was great. Price was reasonable.

We stayed in #10 and #11 for the king beds and first-floor porch rocking chairs. #10 had a view of…read moreconcrete & pallets so #11 was better. The rooms were spacious and clean, with attractive furnishings of tables, dresser, chairs and bed. We did not try the pool-like bathtub (next to shutters that open to the main room and TV!) but the shower was magnificent! Towels and ROBES were fluffy and floral-smelling. Toilet flush was awesome, lol. Height of counter was thoughtfully higher-than usual and it had room for personal effects. The bed was not super-comfortable but acceptable. It was soft over hard, and my sister felt pressure points. The chairs sunk in the middle, but we weren't in them long. The gas fireplace was lovely!! And both windows open for fresh air, which I find very important. The place was very quiet and we only encountered other guests a few minutes here and there. The grounds are Gorgeous with grasses, roses, huge lavender plants. We loved sitting in the metal patio furniture with umbrellas, by the marina, eating our custom breakfasts! So relaxing and decadent. Kat, our breakfast waitress, was A+ and very pleasant. We all liked the food too. We did walk to local restaurants from here, plus easily visited Mystic by car. We did walk the nearby 1mi bayside trail to the Hole-in-the-Wall beach. It was a bit too far unless you can enjoy ~3mi roundtrip from Inn to beach. Our favorite restaurants were 374 Kitchen & Cocktail, followed by Constantine's (deck). We did not care for Flanders which was crowded and noisy, plus several additional unpleasant features! Now for the gritty: For unknown reason, the Inn has very cheap toiletpaper! And there is no place to lay clothes in the bathroom except in a drawer. There is no fridge in the room - just an icebucket with a fridge and ice in the community areas. They provide 2 bottles of water at the start of your stay...but you can get another at breakfast. Coffee is in carafes in the morning, but otherwise from Keurigs in the community room. You may freely wear the robes - just place them with your dirty towels at end of stay. To get clean towels, place your used ones outside your door! Fresh ones will magically appear in a plastic bag outside the door. They were not offering the pontoon rides when we were there in early June. I was disappointed and felt they should post the limitations. They do have cookies plus wine/cheese/grapes at certain times. These items are in the main Inn, where there are two tiny closets with staff in them. We were pretty comfortable going in and out the business area. Kat was the most welcoming, smiling when we cut through the kitchen each morning. We splurged to stay here for 70th BD celebrations. All four of us loved the Inn and had fun days in Niantic and Mystic.

We attempted to stay at NAVY LODGE NEW LONDON, Groton CT, Karll Smith was working the evening…read moreshift. This was the WORSE customer service as a retired military family. Prior to our arrival we went online to see if this Navy Lodge had space available, and it was showing they have 3 rooms available for booking. So we decided to just do a walk in and the manager (Karll Smith) was rude and unprofessional. Mr. Smith told us that they had 3 rooms under construction, and he had no space available. So we called the Navy Lodge central booking, and reported this poor customer service and unprofessional staff member. We were booked a room and our credit card was charged $107 June 16, 2026, but no room was available. So we ended up going to the Navy Inn instead, which had much better customer service. Monday June 15, 2026 evening shift. Names of employees noted with a pic on reviews on social media. The pics on my phone are time and date stamped proving I was at this lodge. I called and spoke to Sarah June 17, 2026, my CC was charged $107. She stated we were a no show that night which is a lie. He stated in front of me and spouse no rooms are available, even though customer service stated that 3 rooms are available. Karll is a liar and a unprofessional individual. How and why would you have anyone working at your Lodge with this kind of attittude, not good at all. This is CC fraud, I will be reporting this to my CC company if this isn't reversed. June 18, 2026 I spoke withe the General manager Brandon: He was kind and apologized for the incident. He did refund us our money back. appreciated his kindness. One day I will try again to stay here if in the area.

Three stars for room prices and staff friendliness. The prices here are great and they allow…read morepets, a bonus for many. They do serve a continental breakfast in the morning, which isn't horrible bit never changes. Muffins, pastries, cereal, yogurt, juice, milk, and coffee. Unfortunately, the pastries and muffins are not very good. Still, it's better than nothing at all. The rooms are spacious, but unfortunately quite dusty. Our stay was over a week and soap was never replaced. We ran out of toilet paper at one point as well, but thankfully I brought some along. The beds are hard and not comfortable but we remembered that from before and bought a foam mattress pad. I also had some cleaning wipes so was able to get much of the dust. It's not the worst, nor the best.

Very nice and clean hotel. Love the Starbucks inside though they don't take Starbucks rewards…read morewhich is ironic since there is a partnership.

Was an okay experience. Not worth the nightly price. $3000 for 3 rooms for 2 nights each for a…read moreweekend wedding nearby. Hotel has been updated, but bathrooms on 6th floor have not been. We also had a room on the 5th floor and it was renovated. Lounge is closed on weekends, so if you're staying here over the weekend for that, don't. Parking is free which is nice, but there was a daily destination charge for what I couldn't figure out. Cheapest and best breakfasts option at the hotel on weekends was breakfast sandwiches from the Starbucks cafe, they were made by the hotel and not typical Starbucks ones. We also weren't offered connecting rooms which would have been nice considering we were a family.

Checked into the hotel where it looks like the wallpaper is going to fall ontop of the front desk…read moreworkers. Smelled funky as well. Our room was right across from some machine that buzzed loudly on and off all night so I barely slept. The room itself had clean sheets and clean tub/shower. Squished bugs on the walls and live bugs/worms on windows. Not coming back. When I checked out I had to wait 10 minutes for someone to come to the desk and I advised him of the loud machine buzzing/grinding noise (room 612) and he didn't seem to care.

This is now a Regency Inn. There was a small, dingy TV that was not working at first because the…read moreremote was faulty. There was a musty smell throughout the room and hotel. There was a shower shelf that did work and helped somebody who was staying with me get out of the shower. The breakfast was O.K. but the waffles were rubbery and the doughnuts were like cardboard. The toilet was refilling all night, and it could be heard even when the door was closed. The wall AC unit on the wall was reading 82 degrees when it felt like 72 degrees. The shower dial for hot and cold setting was reversed, and it took almost 5 minutes just to figure that out. There was trash all over the parking lot. The bed had a weird cotton swab on when we arrived and had more hairs than I could count. All the surfaces were dirty and had a weird sticky substance on them. On the carpet under the AC unit there were mysterious white spots. To end all of this off, the night that we were there, a storm happened and water leaked into the room somehow and soaked the first three feet of carpet. In conclusion, our visit to Regency Inn was an adventurous and tedious night.

Cue the " Nothing beats a jet two holiday voiceover" We…read morechecked in to this best value inn on Friday evening. My first impression was not a good one, as we pull up there was a guy on the side of the road clearly on something, this isn't the hotels fault just what we saw as we approached. The check in office was warm and musty for a summer afternoon you'd think they'd have the ac on. The man who checked us in was nice but when I jokingly asked how good the AC in our room was he simply said " just sign" I laughed it off signed, got my key and we preceded to our room. The hall was dark and dingy, doors to the room were peeling the whole place is very outdated. Our room was..... well let's just say they used a beauty filter for the website photo. Everything was run down. Chipped paint, dents in the wall, hard as a rock mattress, The chair that was stained beyond belief I was afraid to lay my luggage on it. The bathroom wasn't too bad. I never showered in it but at least it was clean!! My bf and I decided to look past the overall esthetics and just get some dinner, shower and a try to get a good night sleep. I sat in the broken office chair to look up places to eat when out of the corner of my eye I saw something scurry by. I honestly thought it was a roach but then I saw the tail!!! It was a mouse, I'm not afraid of mice but just didn't want to sleep with one!! We grab our stuff and left, the same guy who was in the office simply said "what, how did he get there"?? I don't care, I just want a refund, I'm not staying here.... He happily refunded my payment. Worst hotel experience ever.. sorry but this is an honest review. I wish I had taken photos, but I just had to get out asap.

The building is very old. The hallways smell like wet stale cigarettes and bad plumbing. The room…read morewas very run down, very outdated, very over priced. , the whole motel stunk. Def wouldn't recommend unless last resort like our case was.

Great, clean, and nicely renovated. Parking lot next to the hotel is paved nicely with Connecting…read moreroad to the adjacent Walmart which makes going there easy. Staff seemed friendly and helpful. Rooms were very nice, clean, bright and set up spaciously. Liked the HVAC controls, as you only needed to set the temperature that you wanted and it would chuckle to get the room to that temperature. If there was one negative it would be that they don't have a continental breakfast. They have a menu at the bar area but it does cost you to dine in the morning. Oh, also we like to grab coffee in the evening but their complimentary coffee was only in the morning hours. Had two rooms - a double queen bed room that was nice and a King Suite that was super spacious. Liked that the Suite had two bathrooms and a true separate bedroom area. They have a pool area which I didn't get a chance to use but maybe next time.

It was decent. I stood here for a week, and during my stay the room was cleaned (trash/towels/bed)…read morebut the toilet paper, hand soap, and tissues were not refilled. The hotel was pretty quiet and the gym was okay, dumbbells and a few treadmills. There was a TRX set up. The hotel did provide coffee from 6:00-10:00, and had snacks and drinks for sale. There was an onsite restaurant serving breakfast (not included) and dinner. There is a small Walmart next door, and a Stop and Shop just beyond that. I would skip the Walmart. Minor point- The Government rate was taxed, so you have to fill out a tax exemption forms. Also, the mini fridge does not have a freezer, but the room does have a microwave.