Perfectly acceptable hotel. Located around the corner from Mystic village and the aquarium, this is fine if you're coming with a family. Technically can walk to the aquarium and village, however you're really better off by car. Traffic around here and pedestrian walk signs are not forgiving, and there is plenty of parking. Rooms are decently sized and it doesn't cost much to upgrade. Kind of unremarkable otherwise however for this kind of stay that's what you want. Would come again. read more

Very nice clean Hotel for over night stay . We felt safe and did not worry , room was nice and clean . We can not complain about anything except the quality of breakfast . All and all we would recommend this Hotel read more

Perfect for family. Clean, newly renovated, no rugs in the rooms, great breakfast included. Walking distance to mystic seaport and other attractions. Front desk staff is amazing! read more

Rooms are good size. Bathroom ( tub/ shower) could use a remodel. Vanity is separate from the shower area. Nice if your partner wants to shower while you get ready. Living area with a couch and television. Refrigerator runs very cold. A youth softball team was stayed on our floor. It was very loud! The outdoor pool was the reason we booked. Most hotels are indoor. It was very crowded with screaming kids! The Delmar is right down the road. Choose this if you want higher quality and no children! There is Big price difference but, I'd say it's worth it if it's your get away. Amy at the front desk went above and beyond! She was always smiling even though I could clearly she was over worked. She ran the front desk. Answered phones and made drinks at the bar. She deserves a raise! Our room was clean except for the hawker I found at the bottom of a coffee pot. And a bloody tissue is the bathroom. Staff to care of things right away but I don't think I'd choose this hotel again. Pool or not! read more

We've stayed here a few times. Clean comfortable larger than average rooms. Decent breakfast. Great location when visiting family close by. Love the old village within walking distance for food options if we don't want to drive. read more

If you've ever been to the Hyatt Place at Mohegan, this will look identical to you. It was quite surreal walking into our room and it was the same room design and furniture as the one we stayed in in Mohegan. That's great news because clearly, we keep coming back to Hyatt!! The room was clean and comfortable but my only complaint was the high dog fee that wasn't listed on Hotel's website. It ended up being a costly stay because of this (I tend to look for hotels with little to no dog fees). However, the area is super dog friendly and this hotel was great for dogs. They even gave us a souvenir treat bag! Hyatt Place is also conveniently located to the aquarium and village, so it really is a perfect place to choose when visiting Mystic. read more

This place has a well thought out and accommodating design. The hotel staff were very helpful. Totally a pleasant and restful stay. Great breakfast as well. read more

Plentiful parking and clean entrance. Rooms were not ready by 3PM. The room was large and clean as was the hotel . Location was near all . I would stay here again . Staff was attentive and kept me updated often. read more

This is a nice clean hotel located a few blocks away from the Mystic Village shops and the Mystic Aquarium. We were driving up from out of state so we called to see if we could check in an hour early, but unfortunately we could not. The staff was very friendly when check-in time came around, and even gave our dog a little "doggie bag" of treats for the night. We had booked the room through hotels.com, so we were shocked to learn there was an additional $75 per night charge for the dog. That was more than half the price of the room itself, and more than twice as expensive as most hotels' pet fees. I blame hotels.com for not posting the pet fee, but $75/night is still astronomical. I'd stay here again in a heartbeat because the rooms are reasonably priced with a good location, but if I'm traveling with my dog, I'm going to look elsewhere. read more

This was my second time staying here and I would recommend this hotel based on its cleanliness, close proximity to many Mystic attractions, and decent included breakfast. The grounds are well kept and the service was accommodating. The bathroom is a tight squeeze, but the rooms are clean and comfortable with plenty of space. Check in and out was a breeze. While it was relatively quiet, as they allow dogs, we did hear some barking and howling during the morning hustle and bustle, but thankfully not at night! They do have a bar, gym room, an outdoor pool and snacks and other items for purchase. read more

Staff were all very friendly and helpful. The rooms were beautifully updated recently with new comfy beds. The room was very nice. The only thing I would recommend is that they up their cleaning practices. There was lots of dust in our room, including things like the windowsill, the top of the headboard, the phone, lampshade, etc. There was also lots of little hairs left over from previous guests in the bathroom, along the edges and corners of the floor and shower. It wasn't disgusting by any means and I still felt very comfortable in the room. The pool was nice. The complementary breakfast was average; nothing special, but it did the trick. I would definitely go back there and do not feel like any of the very small issues deserves to take a star away. read more

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We decided to take a spring break family trip and chose a traditional hotel stay to avoid egregious cleaning fees for a private rental. My husband settled on the Hyatt. Overall, the value was good. We had a King bed that was reasonably comfortable, plus pull out sofa for our 6 year old that I did not lay on but it looked uncomfortable (which my family confirmed). The employees were very friendly, polite, and accommodating. My son loved the Continental Breakfast. I probably wouldn't stay at a Hyatt again, however. If you're looking for a quiet place to sleep and keep your belongings and don't care about "frills," this may be a great family-friendly budget option. So, why my feelings/low rating? - [ ] It felt low-budget. The furnishings just felt cheap. Our 3 night stay came out to around $400 with taxes, which I consider inexpensive. There's few extras. The bathroom has built in bodywash/shampoo/conditioner. They provided 1 small bar soap, lotion, and 1 makeup wipe. No cottonballs/Q tips, etc. The first room smelled stale. The 2nd was better. - [ ] The website photos are limited. When we arrived, the room felt cramped and the bathroom is split. The shower and toilet are in the rather cramped "bathroom," while the mirror/sink/counter are right outside it. It doesn't allow for any privacy to dress/undress. If someone wakes in the middle of the night to use the toilet, presumably they're going to wake you when they use the sink since it's in the room. - [ ] Because the bathroom is so cramped, you have to move over to close the door, and there's no shelf to put your things. There's a hook on the back of the door that I used for my towel. - [ ] Continental Breakfasts are bad in general. Theirs is on par with what I expected. No better and no worse than anywhere else. I'm lactose intolerant and had dairy-free options, including oat milk for my coffee (though I traveled with my own milk). However, the fresh fruit seemed less than fresh, and I questioned the freshness of the hard boiled eggs. - [ ] My main complaint is that our first room had ants. I found 3 the first day, and 2 more the next morning. Plus, the toilet was leaking. We spoke to the front desk and were moved right away. We had no issues with the 2nd room. However, the new room had no rubber shower mat. Overall, it wasn't bad, but it wasn't great either. We saved money and spent a limited amount of time in the room so it worked for a short trip. It's centrally located to Mystic Aquarium and Village, Seaport, downtown Mystic, etc. and 95. You can in fact hear highway traffic faintly if you wake during the night. The hotel itself was fairly quiet except for the occasional slamming of room doors. I would be hard pressed to call this a 3-star hotel. read more

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For three nights my wife and I stayed at the Hyatt while touring Mystic, CT. We found the hotel to be very clean and comfortable. The staff was very accommodating and informative to our questions. The only problem we had was the loudness of the other room doors closing morning and night. These doors were so loud and actually caused our entryway wall to rattle. Otherwise, we had an enjoyable stay. read more

Stay 1:The bathroom has black mold on the bathtub and the ceiling paint is peeling. The coffee machine is missing and hair dryer is dirty. Stay 2: as I booked on refundable rate, need to stay another night after a one day trip to Boston. The guest extra blanket is missing and they are not able to provide one. Need to make do with several sheets. Night Auditor is nice and friendly however condition is not to the standard of a Marriott property. read more

Stayed here for 2 nights and the staff was very friendly and accommodating. Breakfast is ok, just typical and nothing special. The bathroom is incredibly small, it's difficult to enter and try to close the door at the same time. You will be squashed up against the toilet. The sink/make up area is in the bedroom - outside the bathroom. Extremely poor bathroom design. No privacy when changing or getting ready to go out. Also, noise from the ice machine, room air conditioner and rattling from the refrigerator kept us up quite a bit. People who design these rooms should have to stay in them for a number of nights to understand what guests are saying. If this were a budget hotel with low rates, then I understand some shortcuts may be taken to keep rates affordable. However, this is not the case and definitely not worth the $400 a night that we paid. read more

If you're going to Mystic and want a hotel with an outdoor pool and close to everything then this is the place to stay

Appreciate the availability of my room at 7am w/o paying an extra $30. That said, I specifically requested a room away from the elevator. The room, #318, that I got was right next to the elevator. So there's a disconnect somewhere. Breakfast was a decent offer. Nothing fancy. Very family friendly property, if that's what you prefer. Lastly, WiFi and cellphone reception was horrible in certain parts of the property. If you need to be constantly connected, you might want to look elsewhere. Ps. The hotel billed me $5 for the Fiji water that I didn't touch. I guess that it wasn't their first time doing this to unsuspecting tourists. What a scam! read more

Hyatt Place Mystic - Leftovers from prior guests - Hotels Near Me - Mystic, Connecticut

There is a stark contrast between service and accommodations. Customer service was amazing, every worker we encountered was very nice and seemed to really care. We had some out of blue requests that they handled graciously and efficiently. The coffee that came in the room was all decaf, when we asked for regular, someone ran around looking for some as it seemed they didn't have any regular left in the house. We received 2 crumpled packets of regular. We appreciated the effort but it seems strange that they ran out of regular coffee. The accommodations are not really what I would consider anywhere near Hyatt level, although I understand Hyatt Place is their economical line. The room looked clean at first glance but it really wasn't. The coffee mugs had old coffee residue in them. There was a lot of mold on the caulk in the shower. There was about enough toilet paper for a couple bathroom visits with no back up and for a family of 4 (2 young ones), this was inconvenient. There is no where to hang wet towels. The design of the shower and toilet room separate from the sink is strange and doesn't seem hygienic. There was a residue ring in the toilet as well. In light of pandemic state of affairs, I would expect they would really pay attention to cleanliness. The positives: the bed was comfortable and they had a pack n play for us to use. We liked the swivel TV. The pool and pool area are nice. The hotel is set back from the road and has some beautiful greenery around it. Plenty of parking. Breakfast was pretty good. There was a make your own waffle station, fresh fruit, hard boiled eggs, pastries, etc. Lobby and furnishings are modern. Overall, not sure if we'd rush back here. It was good enough for the few nights we spent there. read more

Very clean and and very friendly and I love the picnic Ariel and the out door pool we will be back here just because it very clean and Friendly staff. read more

I stayed here on NYE 2015 for a wedding down the street. The staff was delightful and offered us a free sangria upon arrival. Our room, 206, was pleasantly large (with a nice couch/kitchenette area in additon to the bed. The bathroom is rather tiny but workable. Everything was pleasantly clean too. We had to sign a "no party" waiver. I am not sure if that was a New Year's thing or general protocol but it mattered not since I'm 45 and am over partying in hotel rooms. My only complaint is a tiny one, our mini fridge was groaning throughout the night. I discovered in the morning that it was set all the way up (leaving my water bottles frozen). I would definitely stay at this or other Hyatts again. Decent value for a nice room. read more

Hyatt Place Mystic - Room 206 - Hotels Near Me - Mystic, Connecticut

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I stayed a few years back and the location was great in that it was surrounded by the things we had planned and not so planned. This Hyatt place kept in line with the good parts of all the others I have been to which I appreciate. The room was reasonably priced and as I said, it was a nice, familiar feel with a big flat screen, big bed, separate living area, I always try to stay in one of these wherever I go if they are at the right price point because you can almost always expect a clean room, free breakfast, decent room service, an express Starbucks, friendly service, and a great lobby with newspapers, fruit, computer room, and easy/fast check in and chec read more

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Been to this Hyatt twice and have never been disappointed. I don't really have anything bad to say about this hotel either. It's located in a convenient spot in mystics which is close to most of the attractions that mystic has to offer. The room is always clean and bathroom is clean also. The only downside is that the hotel is pet friendly so I'm not a fan of that so if you have animal allergies be wary of booking here. I haven't seen any animals walking around though. The breakfast is complimentary and is decent. It always has your basic with cereal, eggs, and toast. Sometimes they have pancakes, French toast and potatoes. It's definitely a solid choice if you need a room. read more

Service 5/5: Everything was fantastic. I was welcomed by the front desk staff who greeted me at the door, which immediately dissolved any anxiety about the hotel and my long drive. My stay was during a snow storm and my car was buried under snow the next morning. The hotel staff went out of their way to clear the road and remove snow from my car. Very friendly people and completely satisfied overall. Room 2/5: Room was clean and furniture was neat. My biggest problem was the smell and lack of ventilation. Windows in the room do not open. (Not just for guests but by design, it is not possible to open it.) Heavily masked with air freshener, so it did not bother me too much, but I could still feel the underlying old smell of various unpleasant things. Lack of a window that opens means this hotel can never ventilate...forever. The bathroom was also old and tiny, to the extent that I did not want to shower here. There is nothing wrong with the room, it's just outdated and low quality. Breakfast N/A: I won't rate this given the pandemic. Milk, fruit cups, granola, cereal, etc are provided, but don't have any high expectations. But compared to other Hyatt Place properties I have visited during the pandemic, I would score this property lower. Note: During my 2-night stay in Mystic, I stayed at this property and also the Holiday Inn Express next door back-to-back. I would strongly recommend the Holiday Inn instead as it is newer, cleaner, brighter, and the air is fresher. read more

Everything was perfect for our mini vacation clean room the staff were friendly would def recommend and come back close to everything we walked to it all read more

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We really enjoyed our stay at the Hyatt Place Mystic! Very large rooms, which was perfect since we were traveling with our son who slept in his pack n play - there was plenty of room for it. The pool was very nice and heated. The breakfast was okay, and got very crowded but that's hard to avoid - we made sure to go early. The hotel is also very close to Old Mystic Village (walkable) and the Aquarium (walkable too but a littler further so we drove). Definitely a great location! read more

My husband and I have stayed here twice and both times were pleasant experiences. The only negative was the breakfast buffet. Some the food was cold and it looked like it had been really picked over. The room was exceptionally clean. The staff member that greeted us was very polite and courteous. I believe his name was Steve. All the linens were stocked in our bathroom and you absolutely cannot go wrong with the off-season rates here. I highly suggest this location especially in the off season. Thank you for the great experience Hyatt! read more

My fiancé stayed here for one night during a little trip to Mystic and it was one of the best hotel experiences I've ever had. We checked in around 4:30 pm and it went smoothly. The front desk woman Macayla was a gem. Offered to make us reservations for dinner, offered us coffee and tea, and was just very friendly. Our room was magnificent. King size bed, massive TV, nice comfy couch. I loved it. The room was very clean, bed was insanely comfortable, and everything was great. Only negative was that we bought an HDMI cable to connect our laptop to the television to watch Netflix but the cord didn't work. 2 associates came into our room to try and remedy the situation but it just didn't work. They took the cord off the bill and apologized perfusley. No big deal! This was a great stay, especially for the price! Can't wait for our next trip. We'll definitely stay here! read more

This is a great place to stay. clean, modern,the rooms have a partial divider between the bedroom and sitting room area so you can stay up and read or watch TV without disturbing your partner. It comes with a free breakfast, which when you're on holiday really takes one concern out of the way. They also have a concierge service for small things like snacks and such so you don't need to go out for little stuff- when we arrived we were just running out of toothpaste having been on the road for a week. The staff are very friendly and helpful. You really get the feeling they enjoy what they do. The hotel is walking distance to a couple of restaurants and located on the main drag you can easily drive to others or take advantage of the shuttle service the hotel runs to spots within a 2 mile radius, which pretty much takes you to the various local sites and downtown Mystic for more shopping or dining. So why did I give this only 4 stars? two things. one the pillows on the bed are not normal pillows but more like throw pillows that some places like. The effect is like herding cats each night. The other is the bathroom. It has a shower, toilet and room for the door to open and that's it. You can show. you can use the toilet. BUT the door's path when it opens sweeps all before it. Open the door from inside and you're either going to be standing behind the door OR you have to stand behind the toilet, lean over it to open the door and then step out. It just seems like a very odd set up that could be easily settled with a sliding or folding door. Still this is just something to laugh over, at least my wife and I did, but otherwise this is a great place to stay. my wife and i were only in Mystic over night, but we do plan to go back and we do know where we're staying. read more

We spontaneously decided to visit CT on our way to NYC so we did a 1 night stay here and got a room on the 3rd floor with a king sized bed for 2. It was surprisingly very nice and spacious for the price that we booked it for! It has a mini work/kitchen sink area and a big enough "living room" for the both of us. The only complaint that I have about the room is that the bathroom is a bit small. The door wraps around so that you have just enough space to maneuver around it when closing the door. Aside from that, I thought the free breakfast was really good too. It's a small variety but that's to be expected for a small-ish hotel. I have to say the best part of the stay though is the service! We arrived the hotel around 10pm and we got settled and showered shortly after. By the time we finished and were actually hungry for "dinner," it was already 1/1:30AM. We ordered the beef and chili nacho grande and spinach and artichoke w/ grilled chicken pizza off of their gallery menu (yes, at 1 in the morning lol!). The person fixing our food actually called to tell me that they ran out of spinach and wanted to see if we wanted to cancel the order or not, but we said it was fine. When we went down to pick up the food, Glenda (I believe) apologized for the missing spinach again and also told us that she would have her manager waive the price from our bill. It wasn't even a big deal for us but how nice!! Seriously, that's good customer service! I would definitely come back here if I ever come back to CT! read more

Hyatt Place Mystic - Beef and chili nacho grande and spinach-less & artichoke with grilled chicken pizza - Hotels Near Me - Mystic, Connecticut

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Pros: 1) Tremendous customer service from the front desk staff. Each member of this team, for each shift, is incredibly nice, full of information, and really goes out of their way. 2) The room. I had a King "specialty" so you can stream shows from your phone to the tv. Nice feature. Comfortable sofa and separate work station in the room too. Quiet room too, no noise. 3) Location. Steps from the village. Quick uber to the train station and restaurants on the water. 4) Complimentary breakfast. Really nice assortment of choices from healthy fruits to gluttonous sausages. Loved the waffle maker. Con: Just one, wish there was a separate bar area. I get that the property can only do so much with the space they have, and they do a great job with it, but I like a good hotel bar. Only downside. This though would not prevent me from staying here again, which I already plan on doing soon. Really enjoyed my stay here. Highly recommend. read more

I've stayed at a few hotels in the area in the past, and I've traveled enough that my brain has some preset expectations of what a hotel should have to offer. The Hyatt Place Mystic defies those expectations for both better and worse. First let's focus on the good stuff. This is a very modern hotel. Everything from the design of the rooms to the furniture to the light fixtures speaks to a place that is made for a contemporary audience. The room I stayed in had one king sized bed, an L shaped couch in a living room area, a small office area with a desk and a sink and mini-fridge behind that. The room I stayed in had a really nice, flatscreen LG television. What was most impressive to me was the A/V system built into the mantle. It had all sorts of inputs including VGA, HDMI, component and even USB on the side of the TV. You could theoretically hold a presentation or conference in this room. Even better? The wifi was free. I was very impressed. One of the big selling points of this hotel is the complimentary breakfast. It was the best complimentary breakfast I've ever had at a hotel. There were two types of breakfast sandwiches, oatmeal (with raisins and other fixings), cold cereal, fruit, french toast along with coffee and tea. It was, in short, everything you needed for a good breakfast. I appreciated one sandwich was on a biscuit and a bit more rich while the other was more lean using egg whites and an english muffin. The staff was nice but a bit wet behind the ears. I watched one guy freak out a bit when his pen didn't work and while I sympathized, you'd think a professional would hold back on that in front of a customer. The reason I'm not giving this hotel four stars is twofold: 1. The gym facility is basically a treadmill, a bike and an elliptical and...that's it. They do offer you free passes to the local YMCA - which is a little over two miles away. 2. The shuttle service is a bit different than other hotels I've been to. You have to book time ahead of schedule with it and they need to arrange for it to take you where you need to go. Most hotels I go to generally will hook you up as quickly as possible within certain time frames. Let's be real, if you're going to stay in this area it's to hit the casinos or downtown Mystic or perhaps the aquarium. You want a comfortable and clean place to stay, and this hotel absolutely qualifies. I would definitely stay here again. read more

Overall not a bad place. It was the cheapest hotel that had excellent ratings for a quick overnight stay. We were coming in around midnight from Foxwoods and we were going to switch to a different hotel in Downtown Mystic afterwards. Staff are friendly & helpful. The breakfast is free, so it's nice to grab some juice and fruit before heading out. I didn't like the decor or the living area setup, but I knew I wasn't going to spend much time in my room anyway. The bed wasn't very comfortable for me, mattress was too firm and the sheets weren't soft enough. read more

Very clean. Hospitable. Breakfast was good. 4* only because the shuttle schedule not accomadating. It being close to the casino and not being available after 8pm Saturday night or even on a Sunday. The rooms were updated, clean, beds were cozy. But not enough towels for a double only had 2. read more

Staff was not that great. Very cold...not pretentious just flakey like everyone was hard of hearing! The room was beautiful but I really didn't need a TV the length of my queen size bed. Very modern decor and clean. Rainforest Alliance coffee - Yuck! Note to self bring coffee and my own coffee press! Room was $145 read more

Hyatt Place Mystic - TV - Hotels Near Me - Mystic, Connecticut

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I cannot recommend this hotel, highly enough! My impromptu stay with my daughter and newborn, grandaughter, could not have been more perfect. The general manager, Jamie and all of the staff, went out of their way to welcome us and accomodate us, in every possible way! The hotel was immaculate, the rooms spacious and beds super cozy and despite covid limitations on housekeeping, the staff went out of their way to ensure that we had any and all linens, towels, etc., replenished and provisions, continuously available. Front desk, housekeeping and all hotel staff members were simply wonderful to us! Being so close to the Seaport, Mystic Village, downtown and beaches, was a huge bonus! Above all however, was the exceptional management of the hotel, during Covid and the extraordinary treatment we received from Jamie and her lovely staff! Perfect for families, business travelers or adventurers, looking for a close to everything, get away! read more

I've stayed at many Hyatt's and this property is very small. I walked in and saw the front desk and thought, that's it ? I get that this is CT and not a huge tourist spot like Florida, but wow, upon lobby entry, this hotel needs some shazam! Anyways, the blondish woman receptionist wasn't friendly- I get that it's Covid crazy and the rooms are being cleaned- but I requested an early check in and I walked in at 2:30. Check in is at 3, so it's not like I tried to check in at 12 or something. The woman said with a snotty tone, we don't have a room ready yet you need to come back. First of all, when you're a receptionist - regardless of how busy you are, you ALWAYS greet customers with a nice warm hello. All I got was a "Can I help you ?" And a snooty answer about the check in. Anyways, I left and came back- only to be checked in by an african american girl, who was just as bad!! Wowww... do they not get paid enough to do decent customer service to paying guests ? I was asking questions about the pool, which their rules are so unfair. You pay $156 per night, but are ONLY allowed 1 measly hour in the pool! Terrible. But whatever, it's all because of the stupid Covid. I guess. Aside from all the lack of friendliness from the receptionists, the room overall was clean. Bathrooms were a little outdated, but it was clean and that's always the most important. The manager at this location needs to scold their first impression front desk women. read more

Well if you book a room and you write that you need a bassinet and or pack and play. Don't be surprised if you show up to the hotel at 9:30 PM and then have to go out to the closest store and go purchase one. Inconvenient and poorly executed. They ran out of QTips, we were there for 4 nights, the first Time we asked for our room to be cleaned no issues, second there were no towels etc, inconsistent they needed Me to sign a form To have someone clean my room just in case that house keeper had Covid they would have to call me. The first day someone cleaned my room this did not happen. No consistency. The gym was set to 78 degrees and the guy at the desk couldn't change it. Bc there was a lock box on the thermostat and he wasn't allowed to open it. Pay attention when you book your room know that the sink that should appear in the bathroom is across from your bed. I don't understand why they could extend the wall and include the sink with the toilet. As her breakfast typical hotel breakfast nothing special there but the kids like it. Enjoy your stay if those things don't bother you and book your trip here. read more

Beware when booking with Hyatt! I booked a night through Hotels.com that included free cancellation. I cancelled the room weeks before the deadline expired for said free cancellation, as my plans had changed. Received my confirmation of cancellation e-mail from Hotels.com, thought everything was set. Fast forward to the date of my cancelled trip, and lo and behold I find I was charged for a room! I immediately contacted the Hyatt, as they were the ones who charged my account. They claimed I had booked twice for the dates, but only canceled one of the bookings. I am 100% sure I did NOT book twice, and I explained this to them. I received only ONE confirmation for ONE booking for ONE night. Not our problem, the Hyatt told me. Contact Hotels.com to sort it it. I did, and they confirmed what I already knew - I only had booked ONCE and successfully cancelled that date within the cancellation period. They are currently going to bat for me with the Hyatt, who apparently is requiring further documents to prove I didn't actually have two bookings. (On a side note - can't say enough good things about the amazing customer service from Hotels.com!) Ridiculous. If you say you're going to offer free cancellation, then honor that, Hyatt! Don't try to lie and steal money! Never will book with them again! Update: I have spoken with several people at the Hyatt and their response has all been the same: too bad for you, contact your bank for a refund because you aren't getting one from us. Their customer service is the worst I've ever experience. Not one apology for the error, not one person with a shred of sympathy for what is clearly their error. I am considering a class action lawsuit because it seems as though their policy is create fake booking so they do not have to honor their "free cancellation" policy. No one except the Hyatt has any record of a second booking; I didn't create one, hotels.com doesn't have a record of one, nobody except the Hyatt. read more

I'm a fan of the hotel. A hotel can make or break a vacation and Hyatt Place Mystic really made the weekend a good one. It's a little expensive but well worth it. I loved the layout of the King suite. It had a fridge, a large couch sitting area, a large king bed and a large screen tv that swivels between the sitting area and the bed. I loved that! The toilet and the shower was the only area of the room that I didn't like. The sink area was outside of the bathroom and the toilet and shower were in an enclosed area. Because the sink was on the outside of it, it felt super small and cramped. Everything else about the room was amazing though. It was clean and well kept. The heater/ac unit worked well. I loved the location. It had a gas station right next to it.. with a dunkin donuts inside! On the road trip back, I could easily fill my tank and have my coffee at the start and not worry about detours. The hotel itself offers free wifi and breakfast that is included in the price. The breakfast was super bland. It was nothing special. I found the fruit salad to be a little disgusting though. The reason I am giving this place 4 instead of 5 stars is the room service/menu for ordering in. I called and ordered a Turkey Club and Chicken Nachos. What I didn't like was the fact that we had to pick up the food ourselves from the front desk instead of it being delivered to the room. That was weird but whatever. The nachos weren't too bad but nothing to write home about. The Turkey Club was just absolutely terrible. It was over 10 dollars and had three large, thick slices of sourdough bread. Ok no worries, I like bread.. whatever. The reason why I didn't like it was because it had one slice of turkey on it...ONE! A thin slice of turkey on the bottom of THREE thick slices of sourdough bread. What the hell? I ordered a turkey club, not a sourdough with a hint of turkey club. It bothered me more than it should. Anyways, yeah that's the reason why it has 4 instead of 5 stars. read more

After staying here a few times, this will be one of my go to places to stay in the area. The staff is very kind and helpful - thank you to Julie, Steven, and everyone else at the front desk (I cannot remember their names, sorry! But they were all wonderful and professional). The hotel itself is clean and comfortable. It is in a convenient location - right near 95 and next door to a gas station. Their daily breakfast is great with solid choices and coffee so be sure to sign up for their rewards program to get free breakfast. The hookups in the room are very convenient if you happen to have something like a fire stick with you. TV is in a great position to turn towards the living area or the bed. Edited to update a fact: There was no microwave in the room, but there is a community one you can use in the coffee area. The only downside to the area (not due to the hotel - just the area) is that there are not a lot of quick convenient places to get food. Most places close or stop delivering by 9 or 10. So you either have to go and venture out for a late bite or have the choice of the galley in the hotel (which was very good, but can be limited if something were to break or run out). I will definitely stay here again. read more