We have been coming up to New London from Philly to help prep a new home for our daughter and…read morefamily and staying several nights a week at the hotel. Matt has been there 90% of the time we are there and I just wanted to give a big shout out to how friendly and accommodating he has been. He always asks about my daughter's family, remembers who we are, remembers what room we were in ., what can I say! THANK YOU for making our stay and check in a great experience Matt!!

Had a really odd experience here. The first thing that went wrong was when the receptionist gave us…read morethe key to the room. When we went up to the room, my Dad opened up the door only to see that it was occupied! There was luggage open, a hat on the table etc. Thankfully, the occupant was not there in that moment or it could've gone really bad. Imagine if they'd just gotten out of the shower and someone had barged into their room while they were still indecent. It would've been a lawsuit for sure. Anyways, we were transferred to a new room. This room had lots of things wrong with it. First, maintenance had left a large fan machine blowing air really loudly in it. The AC machine did not work and was covered in mold. The room had a mildew smell. The curtain rods didn't have any curtains Just sticks, no fabric. Usually there's a sheer curtain and a thicker black out curtain. There was no sheer curtain. There were mysterious red stains on the couch. No bed bugs though! Breakfast was underwhelming. The apple juice was very watery. The food was generally pretty bland. Eggs rubbery, sausage was unflavorful. The boiled oatmeal was literally mush. Bagels were ok. Also, the chair cushions in the lobby were chipped/cracked and peeling. Table was wobbly. The location is in a random spot in a sketchy neighborhood. Parking is ok. Basically, I agree with the other reviewers that this place is definitely dated and janky af lol. I was disappointed because I thought Marriott had a certain level of standards. If you stay for one night here as a last resort, it's fine but I'd go somewhere else if you intend to stay a bit longer.

Grand Opening tonight...06/17/16 Margarita well drink $3…read more Nice, clean, well done! Buffet tonight but menu arrives next week. Just had to check out the new New London bar! Hoping this will be a winner!! Good luck.

The food here is amazing when you can get it!!!! How do you come someplace to order food and the…read morecook is unavailable because he's outside cleaning his car or telling the bartender he can't cook for 30 minutes because he's taking medication and the customer has to wait!! I have NEVER IN ALL MY DAYS BEEN TOLD AT A RESTAURANT THAT I CANNOT ORDER BECAUSE THE COOK ISN'T available

It was a last minute reservation made and we got a really nice room in the main building with a…read moreking bed, private porch with seating and breakfast in the morning. Very neat and comfortable room. The staff was great, location was great. Price was reasonable.

We stayed in #10 and #11 for the king beds and first-floor porch rocking chairs. #10 had a view of…read moreconcrete & pallets so #11 was better. The rooms were spacious and clean, with attractive furnishings of tables, dresser, chairs and bed. We did not try the pool-like bathtub (next to shutters that open to the main room and TV!) but the shower was magnificent! Towels and ROBES were fluffy and floral-smelling. Toilet flush was awesome, lol. Height of counter was thoughtfully higher-than usual and it had room for personal effects. The bed was not super-comfortable but acceptable. It was soft over hard, and my sister felt pressure points. The chairs sunk in the middle, but we weren't in them long. The gas fireplace was lovely!! And both windows open for fresh air, which I find very important. The place was very quiet and we only encountered other guests a few minutes here and there. The grounds are Gorgeous with grasses, roses, huge lavender plants. We loved sitting in the metal patio furniture with umbrellas, by the marina, eating our custom breakfasts! So relaxing and decadent. Kat, our breakfast waitress, was A+ and very pleasant. We all liked the food too. We did walk to local restaurants from here, plus easily visited Mystic by car. We did walk the nearby 1mi bayside trail to the Hole-in-the-Wall beach. It was a bit too far unless you can enjoy ~3mi roundtrip from Inn to beach. Our favorite restaurants were 374 Kitchen & Cocktail, followed by Constantine's (deck). We did not care for Flanders which was crowded and noisy, plus several additional unpleasant features! Now for the gritty: For unknown reason, the Inn has very cheap toiletpaper! And there is no place to lay clothes in the bathroom except in a drawer. There is no fridge in the room - just an icebucket with a fridge and ice in the community areas. They provide 2 bottles of water at the start of your stay...but you can get another at breakfast. Coffee is in carafes in the morning, but otherwise from Keurigs in the community room. You may freely wear the robes - just place them with your dirty towels at end of stay. To get clean towels, place your used ones outside your door! Fresh ones will magically appear in a plastic bag outside the door. They were not offering the pontoon rides when we were there in early June. I was disappointed and felt they should post the limitations. They do have cookies plus wine/cheese/grapes at certain times. These items are in the main Inn, where there are two tiny closets with staff in them. We were pretty comfortable going in and out the business area. Kat was the most welcoming, smiling when we cut through the kitchen each morning. We splurged to stay here for 70th BD celebrations. All four of us loved the Inn and had fun days in Niantic and Mystic.

Very welcoming structure (of that makes any sense). The front desk staff was very polite and…read moreprofessional. The rooms are clean, comfortable, and functional. The kitchen is small, but there's a functioning kitchen should you need one. The outside grounds are clean and pretty. Loving the view from my room, but mainly that's because I'm a geek who hadn't experienced real autumn in 20-something years (we live in the South). My only thing is that I was not told about the free Wi-Fi and it took me a while to realize that the name of the free Wi-Fi network doesn't indicate that it is in fact the Navy Lodge's Wi-Fi. As for the bagged grab-and-go breakfast. This is pretty common everywhere now. I saw some people complain about that. Just be glad you're given something to put on your stomach!

We attempted to stay at NAVY LODGE NEW LONDON, Groton CT, Karll Smith was working the evening…read moreshift. This was the WORSE customer service as a retired military family. Prior to our arrival we went online to see if this Navy Lodge had space available, and it was showing they have 3 rooms available for booking. So we decided to just do a walk in and the manager (Karll Smith) was rude and unprofessional. Mr. Smith told us that they had 3 rooms under construction, and he had no space available. So we called the Navy Lodge central booking, and reported this poor customer service and unprofessional staff member. We were booked a room and our credit card was charged $107 June 16, 2026, but no room was available. So we ended up going to the Navy Inn instead, which had much better customer service. Monday June 15, 2026 evening shift. Names of employees noted with a pic on reviews on social media. The pics on my phone are time and date stamped proving I was at this lodge. I called and spoke to Sarah June 17, 2026, my CC was charged $107. She stated we were a no show that night which is a lie. He stated in front of me and spouse no rooms are available, even though customer service stated that 3 rooms are available. Karll is a liar and a unprofessional individual. How and why would you have anyone working at your Lodge with this kind of attittude, not good at all. This is CC fraud, I will be reporting this to my CC company if this isn't reversed. June 18, 2026 I spoke withe the General manager Brandon: He was kind and apologized for the incident. He did refund us our money back. appreciated his kindness. One day I will try again to stay here if in the area.

If there was six stars, I would have given them six stars…read more We recently hosted a marriage weekend for 75 couples. Although this is a Marriott hotel. It operates with the relational connection of a mom and Pop hotel. From the moment you walk in you know that this is more than a corporate setting. From the time you check into the time you check out, everyone goes beyond what they could possibly do to make your stay better. They're friendly. They remember who you are. And when there is a need, they scramble to meet it as quickly as possible. The managers, the executive staff are all walking around the hotel the whole time. They take their time to listen to you and they respond. The restaurant has created a menu that allows you to have a hamburger or a steak. So it becomes very affordable, especially breakfast during the week. On a recent trip, my wife had to be hospitalized. The staff went out of their way to accommodate us and give us information since we were not from Connecticut. They constantly were checking in to make sure everything was OK. If you're doing a corporate event don't even hesitate just sign up. If you're coming for a personal retreat. This stand alone hotel will give you the peace the quality that Marriott can only give. The , which is beautiful, the staff takes you being there seriously. Sure it cost more. But it's worth every penny.

This was a mediocre experience. Being a Titanium Elite member, my husband is usually thanked for…read morededication to the Marriott brand, but there was none of that. We were given vouchers for drinks and breakfast (I think everyone received those). Room was clean, but there were no tissues in the bathroom, and one of the elevators was broken. The pool area was disappointing, and there was no M Club or concierge open. Breakfast at the restaurant was chaotic. We gave our name, and they "missed" our name even though it was at the top of the list. They were way under staffed, very inefficient, voucher description was confusing & covered only basic items, buffet food was lukewarm, and we had to wait an extremely long time for our check (even after asking). And, even though we had late checkout, the cleaning staff came to the door at 10 having no clue. Disappointed!

This is now a Regency Inn. There was a small, dingy TV that was not working at first because the…read moreremote was faulty. There was a musty smell throughout the room and hotel. There was a shower shelf that did work and helped somebody who was staying with me get out of the shower. The breakfast was O.K. but the waffles were rubbery and the doughnuts were like cardboard. The toilet was refilling all night, and it could be heard even when the door was closed. The wall AC unit on the wall was reading 82 degrees when it felt like 72 degrees. The shower dial for hot and cold setting was reversed, and it took almost 5 minutes just to figure that out. There was trash all over the parking lot. The bed had a weird cotton swab on when we arrived and had more hairs than I could count. All the surfaces were dirty and had a weird sticky substance on them. On the carpet under the AC unit there were mysterious white spots. To end all of this off, the night that we were there, a storm happened and water leaked into the room somehow and soaked the first three feet of carpet. In conclusion, our visit to Regency Inn was an adventurous and tedious night.

Checked into the hotel where it looks like the wallpaper is going to fall ontop of the front desk…read moreworkers. Smelled funky as well. Our room was right across from some machine that buzzed loudly on and off all night so I barely slept. The room itself had clean sheets and clean tub/shower. Squished bugs on the walls and live bugs/worms on windows. Not coming back. When I checked out I had to wait 10 minutes for someone to come to the desk and I advised him of the loud machine buzzing/grinding noise (room 612) and he didn't seem to care.

Cue the " Nothing beats a jet two holiday voiceover" We…read morechecked in to this best value inn on Friday evening. My first impression was not a good one, as we pull up there was a guy on the side of the road clearly on something, this isn't the hotels fault just what we saw as we approached. The check in office was warm and musty for a summer afternoon you'd think they'd have the ac on. The man who checked us in was nice but when I jokingly asked how good the AC in our room was he simply said " just sign" I laughed it off signed, got my key and we preceded to our room. The hall was dark and dingy, doors to the room were peeling the whole place is very outdated. Our room was..... well let's just say they used a beauty filter for the website photo. Everything was run down. Chipped paint, dents in the wall, hard as a rock mattress, The chair that was stained beyond belief I was afraid to lay my luggage on it. The bathroom wasn't too bad. I never showered in it but at least it was clean!! My bf and I decided to look past the overall esthetics and just get some dinner, shower and a try to get a good night sleep. I sat in the broken office chair to look up places to eat when out of the corner of my eye I saw something scurry by. I honestly thought it was a roach but then I saw the tail!!! It was a mouse, I'm not afraid of mice but just didn't want to sleep with one!! We grab our stuff and left, the same guy who was in the office simply said "what, how did he get there"?? I don't care, I just want a refund, I'm not staying here.... He happily refunded my payment. Worst hotel experience ever.. sorry but this is an honest review. I wish I had taken photos, but I just had to get out asap.

The building is very old. The hallways smell like wet stale cigarettes and bad plumbing. The room…read morewas very run down, very outdated, very over priced. , the whole motel stunk. Def wouldn't recommend unless last resort like our case was.