So much for all the good reviews. Left my info on their website 4 days ago and not even to decency for a call back to schedule an appt for repair. Not acceptable business practice. Wasn't even acknowledged. read more

High quality work and did a great job with the install. Great service and pricing. Met my needs.

The technician was very friendly and helpful. He made the repairs quickly and it was very affordable.

Great service, great work. I went with them due to their personal touch, I had gotten two other estimates both over the phone with info from satellite photos. Naylor came out got on my roof and explained the options I had. Installers were great. Highly recommend! read more

Excellent customer service. Had solar for our pool installed with this company many many years ago. Had a problem with a small leak recently in one of the bladders. Dakota came out and was able to fix it with no additional charge other than the service call. A week later a small leak again and Dakota came out again and remedied the problem and there was no charge. Dakota is friendly. efficient and extremely honest. He really is outstanding. I highly recommend Naylor Solar Specialist . They are an honest trustworthy company. They respond in a timely manner and show up when they say the will. We are extremely satisfied! A+++ read more

They were great. They came out diagnosed the issue and fixed it, all for the price they quoted.

Very timely service and a crew that knows what it's doing. They fixed my leak quickly and evaluated my system. read more

Great service! great team! Incredible customer service! Great product very reliable. Thanks for your wonderful service! read more

If you're considering this company, please read this first! Today's the day we finally got rid of the worst solar panels we've ever owned. Yes, they were still under warranty. Yes, we paid thousands to replace them. Why? Because we bought this house just eight months ago... and in only eight months, we had THREE SEPARATE LEAKS from this system. Let that sink in: three leaks in eight months. The panels were already installed (and under warranty) when we bought the house. During the first service call, after the first leak (believe it or not, this happened the very day we got the keys), the technician told us he remembered our house because shortly after the installation, there had already been a leak. The roof hadn't been sealed properly, and it had caused serious water damage inside. We had to repair parts of the ceiling when we moved in. Now we know why. Then came the second leak, still within just a few months. We tried calling, almost impossible to reach anyone. And when you finally do, the receptionist is rude, unhelpful, and acts like you're the problem. No replies to texts unless you send multiple and wait several days. And even then, it takes three weeks to get a repair appointment. Meanwhile, water is leaking and their only advice is to "shut down your pump." Seriously? And here's the kicker: even though the system is under warranty, they charge you for every repair. No explanation. No transparency. Just: "You pay, or we don't fix it." Great business model! Sell low-quality panels that constantly fail, and make money on the so-called "warranty" calls. Also, be aware: they don't even send their own staff. They use contractors. And when the contractor came for the second leak, he himself told us the panels this company uses are garbage and fail all the time. Then came leak number three. Still within eight months. That was it for us. We decided to replace the whole system before we ended up with major water damage like the previous owners. So today, we paid $7000 out of pocket to remove that piece of crap from our roof and replace a system that's only three years old (but has failed three times in eight months, and had already failed before we bought the house too. How many times? Only God knows). We chose a company we already trust, the same one who installed panels at our other home where we've had zero problems in five years. Bottom line: this is a bad company selling bad products, with terrible customer service and zero accountability. So please, save yourself the headaches, the leaks, the ignored messages, the shady charges, and the constant stress. Do not use this company. And if they respond to this review with an apology, believe it at your own risk. Apologies won't fix your panels, won't save you money, and certainly won't keep you from going through the kind of nightmare we did. read more

Naylor Solar does a quality job on install and service. After 2 years I have an issue with one panel and replaced it free of charge. I had to get roof replaced and Solar panels where 20+ years old, not worth saving. Install was perfect, price was excellent and the quality of the new panels is light years ahead of what was originally installed. They stand behind their install and Products. It's nice to see a company taking pride in their work, takes care of customers and does a quality work. Highly recommend read more

2020: Solar heater installed. 12 year warranty offered and accepted. It'll be needed, as you will soon see. 2021: Heater leaking off roof. "Bad valve" blamed. 2022: Heater leaking off roof. "Bad valve" blamed again. 2023: Heater leaking off roof. "Bad valve" blamed yet again. A tech burps up that Terry got a faulty batch of valves - based on the entire experience, I assume they were low quality and a cost cutting move. 2024: Bubbles out of pool vents and knocking on roof. When contacting Naylor, the issue was deflected off onto my own pool equipment. When the heater started leaking again, radio silence. Had to use a Google Voice number under the pretext of a new heater sale to TRICK THEM INTO REPLYING. Waited 2 1/2 weeks for appointment. They showed up, fixed all 3 issues. Although no reason was given, "Too much pressure from a clogged filter" was the tech's "guess" even though the filter was cleaned at the start of the season. 2025: Heater leaking off roof. Wait 3 weeks for appointment. Tech fixes issue and now there are bubbles out of the vent and knocking, again before he even leaves. Now the tech's guess was NOT enough pressure from our pump and unless we replace our pump, there is no correction for the issue, even though they fixed it last year. So which is it, Terry? Too much pressure? Not enough pressure? Or are your systems built poorly that they fall apart annually? Oh and the decision to charge now for warranty calls are a low blow. Wasting too much overhead time on fixing your systems? Whose fault is that, Terry? And no, there is absolutely nothing on the paperwork for system installations that warranty calls should have been charged, but Terry only decided recently that he was going to charge for them. Having your tech lie outright? Really? I immediately called his competition and they'll be here on Monday to put the system through the ringer. Ask yourself: do you want to deal with this just to heat your pool? If you don't, under no circumstances do you call Naylor Solar. read more

This company has been a pleasure to work with. I originally reached out on Feb 21 to get two pool solar panels replaced. Within two hours, I had an appointment scheduled for Feb 28. Dakota and Reuben came out to install the panels today, right on time. They did the installation, answered some questions of mine and were done with 1.5 hours. Well Done, Naylor Solar Specialists! You have all of my future business! read more

It's that time of the year to winterize the solar pool heating system that Naylor Solar Specialists installed for us in 2019. And since then, Naylor Solar Specialists continues to come thru with their exceptional customer service! Highly recommend this company! read more

Naylor Solar Specialist - Solar Installation Near Me - Las Vegas, Nevada

So happy we decided to go with Naylor Solar for our home! Everyone we have dealt with has been so professional and friendly. They got us scheduled really quick for installation and they always respond promptly to any questions we have. These are people I'm totally comfortable having do work at my home. The owner, Terry, is the kind of guy that will go above and beyond to make sure customers are completely satisfied. I've had friends get stuck with other solar companies that nickel and dime their customers and don't respond to messages. They can't believe the great service and pricing I am able to get with Naylor Solar. So I make a point of telling all my friends to go with Naylor Solar! They're the best option out there! read more

I reached out to my pool service provider, Priority Pool, to ask if they installed the solar heaters for pools. They replied they didn't, but they partnered with Naylor Solar who did and they provided me with their number. So glad I called. Terry came out and walked me thru their product and service and we contracted with him to install ASAP. Proved to be the best investment for the pool. We have a deep pool, thus a large amount of water volume, but the solar heater has no difficulty getting the water into the 90's if desired. Absolutely great service. If you are looking to invest in a solar heater for your pool, you absolutely won't go wrong with choosing to go with Naylor Solar:-) read more

Fake warranty? My solar system is under warranty but they still charge for a warranty visit. They just call it a site visit to get around the legality. I had a warranty visit last year at no charge. Avoid this company if you can. read more

Update. Repairs made, system working as advertised. Service technician able to remedy the issue.

What a great company! They came out when they said they would be here and their communication was top notch - kept me in the loop the entire time. I highly recommend them. Their customer service was excellent. Ruben was great. He explained what was broken and what needed fixing - very efficiently! Thank you! read more

Hadn't used my solar pool heater for two years because it leaked. The system is old, and I thought it probably needed replacing. Naylor was recommended by my pool maintenance guy, and I called them for an inspection. He examined the panels and said they don't need replacing, and then he found the leak. The repair took about 30 minutes, and he reprogrammed my system to go on with the solar operational. Very pleased with the service! read more

Responsive and great customer service. Very knowledgeable and quick to respond to questions.

Had to have my solar panel control box replaced. Very reasonable and excellent work. 5 stars all the way!

High quality product and customer service. Have had my Naylor Solar setup for my pool for several years and it works great. We originally received several quotes but found Naylor to be the best value along with high recommendations. Terry is always easy to get ahold of and takes pride in their workmanship and customer satisfaction. Definitely recommend if you're looking to have your pool warmer, both earlier and later in the season. read more

Naylor Solar has been our go to for solar heating our pool for 10+ years. Just replaced two panels on our old system. Professional, courteous and quality work keeps him top of our list. Only downside - due to COVID - material and transportation issues, our replacement took longer than usual - but that's out of Naylor's control. read more

The company contacted me the next day and they sent a rep , said the issue is faulty valves because they received a shipment with them and they are not sure which ones are faulty until they get installed , he changed the valve and tightened the screws around again and left , Iam not changing the star rating for now because of how many issues we had since February, hopefully this will help. read more

Naylor Solar Specialist - Leaking from the roof - Solar Installation Near Me - Las Vegas, Nevada

See all

I've used these guys several times now. I recently had a leak issue. These guys come through every time. On time, fairly priced & stand by their work. These guys are the only solar company I'll use, I recommend them. read more

Great little small business. They stand behind their work. Great service and solid quality product!

What a wonderful responsible business Terry and staff 100% Dependable, trustworthy and just most of all fabulous individual read more

Awesome price, amazing service, I am so happy I found this company, our pool was just completed in June 2022, I asked around and was recommended a few different solar companies got quoted from a few but really felt better with Naylor and the price was about $1500 cheaper than anyone else, so I made the appointment for them to install I believe in June, there was an opening for August 3rd, so they came by installed and I loveeeeee it , worth every penny went swimming last night at 9pm after it had been raining off and on, and the pool was beautiful, I love the little bit of heat it gives you, don't expect it to be hot tub temperature (I don't have a pool thermometer) so I don't know what the temp is lol, but I know that the pool was starting to get cold in the afternoon and night before we had the heater installed, anyway definitely recommend. read more

See all

We had our solar pool heater installed less than a year ago. It seems to be working nicely. It does depend on the ambient temperature. After installation, I had a guy stop by to teach me how to winterize it for 2022-2023 winter. Our first swim season since the installation and take a bit to warm the pool to the desired temp since the night still gets quite cold. There was a leak at the diverter when we switched on the heater, and 2 guys stopped by in 2 days to tighten everything up for free since it was installed less an a year ago. The heater seems to work fine but only time will tell how long this will last especially in the blistering Vegas summers. All-in-all, a solid company that stands Bahia's their produce and craftsmanship. read more

I had Naylor Solar install a solar heating system for my pool, the system works great & Terry has provided me excellent service when needed, he's always been very professional & friendly for all my needs ..... I would highly recommend Naylor Solar for taking the chill out of your pool water . read more

After reading F.E's 1 star response, I felt compelled to post a review based on my recent exceptional experience with Naylor Solar. I was referred to Naylor after I requested a referral on Nextdoor. 4-16 I called Naylor & got the same phone msg response. I went to their website & submitted the Contact Us form - but did not get confirmation it was submitted. I saw that I could also text them. 10:08 a.m. Sent text requesting quote for pool solar maintenance & start-up 10:19 a.m. Received response with quote & address request for scheduling ***Less than 20 minutes response time****. 4-17 Received text - can schedule for May 16 Responded please schedule 5-14 Received text confirming I am on schedule for 5-16 with phone # to text on morning of 5-16 to get ETA 5-15 Received another text confirming 5-16 5-16 6:57 a.m. - Received text they were on their way, so I didn't even have to text for an ETA So as you can see their response time and communication is 10 stars if I could!! The techician, Crew, was friendly, professional & knowledgeable and took the time to answer my questions. A few minor maintenance repairs and & adjustments were made & my pool solar is up & running. Another 10 stars for the technician, Crew, & the service if I could! Naylor Solar will be my go to. I highly recommend them and will refer anyone who asks to Naylor Solar As a side note - who waits one month for a call back? Just sayin. read more

We've used Naylor for many years to service our solar. This year we called on April 22nd. We were interested in replacing our whole solar system. They only have a machine that says they're slammed with business, not to leave more than one message, & they'll get back to us. Well, it's now May 17th, no one has called us yet. We left 2 messages and sent them an email with zero response from them. We recommended them to many people over the years, & will no longer recommend them. Don't know what's going on with them, but it's extremely unprofessional. We went with another company that answers their phone, great customer service, & appreciative of our business. read more

Just wanted to put in a good word for Naylor Solar since they have done a great job on my solar pool heater panels maintaining them.

One of the most honest businesses in Vegas. Absolutely the best. Everyone I call them for something to be done, they do it with absolute integrity read more

We have had an outsmarting experience with Naylor Solar so far. The system haven't been turned on yet since it's winterized however we should be firing it up for a test run in a few weeks. Very professional team and very fast read more

Save your money and give to a company with quality product and professional response to problems that may arise. We purchased our system late 2020. Of course upon taking our money they were timely, professional and responsive but that didn't last. The 1st leak occurred at the end of the season 2021. For a fee they came out supposedly fix led it and winterized. The very next year, here we go again with leaking! 2022 leak supposedly fixed again and winterized. We opened the pool this year 2023 and immediately leaking. Only this time we have been ghosted and treated very unprofessional. Below you will see a text confirming our appointment that we waited 5 weeks to get and the NO SHOWED us. No call. No response. We gave gate codes, left our gate opened, made it completely accessible and we were available to reach at anytime yet not even a response to the calls or texts when they didn't show. So here we are with a continued leak and no one to speak with. We have always paid them for their service and have never complained that this is an annual occurrence but now I'm done and feel others have the right to know where they are spending their hard earned money. Please do the research I wish I had done and not just look at the installation and sales response but how they are as a company in the long run and how the product does not hold up. Hope this helps. read more

See all

The guy who came out was really professional and helpful. Would be 5 stars if the lady who handled the calls came through with what they said or ever returned calls, unprofessional. read more

I previously left a review about the high quality work and professionalism from Terry and everyone I have dealt with at Naylor solar specialist and first I want to say the solar pool heating system is AMAZING!!!!! Second I want to sing the company's praises because I had a little issue and I called Terry and he sent a crew out the next day. You can't ask for a better company to do your pool solar than Naylor. I really can't recommend them highly enough. read more

After looking at all the reviews of other solar heating companies in the area and seeing so many customers and contractors saying good things about them , we made the decision to go with Naylor. I'm glad that we did! Terry, the owner, was very responsive and helpful during the initial part of the process and gave us a very competitive quote. We had the solar heating system installed just a month later and are looking forward to saving money on our gas bill this spring when we start heating the pool! read more

Naylor Solar Specialist - Fantastic/clean looking system installed by Naylor (white spots are from liquid drying after draining the system following a leak test). - Solar Installation Near Me - Las Vegas, Nevada

Very helpful and professional team and straightforward pricing. The owner was always available for questions and concerns even after the sales. Recommended. read more