Incredibly friendly and helpful with a glasses repair on short notice. I'm very glad they are open…read moreon Saturdays!

Upchurch Optical Ctr in Sutton Sq. (adjoining Woodcroft subdiv.) truly practices their motto of…read more"providing ... the very best in customer service." For the 2nd time, I recently walked in with a pair of broken Rx. glasses that they quickly fixed... without ever charging me! And they did it with a smile & welcoming attitude. For me, it's a throwback to decades ago when customer service truly meant something.

Dr Luu is professional, friendly and knowledgable. She was able to see me on same day appt on my…read moreconcern over a large bloodshot eye.

Among the best and the worst under the same roof…read more A friend recommend Dr Luu and from my experience, yes Dr Luu is top shelf; also been examined by Dr Yoakum, both are among the best optometrists - very thorough and professional. However the eyeglass side of the business managed by Tracy Charrette is the worst I have experienced - definitely the most unprofessional managment staff of a supposedly professional profession experience in my lifetime. Both my wife and I purchased eye glasses and after three return visits by me and four for my wife, the eyeglasses are not useable, both of us are using our previous prescription eyeglasses purchased prior to our move to Raleigh. She has no respect for our time or expectations for a usable pair of eyeglasses. Spent just south of $1,000 (plus insurance contribution) for two pair of glasses, for myself and my wife. The office declined to offer a refund after our 3 & 4 return visits. As an owner of a professional business myself I cannot imagine treating a client as such. Hindsight, I wish I would have read reviews of this office as I see many others have had similar experiences. Shameful - simply cannot not support such On the bright side - wife's eyeglasses were Maui Jims and manufacture offered assistance.

I moved into the Cary area and decided not to travel back to Durham for my previous eye doctor. I…read moredid an internet search and decided to try Preson's. The office is nicely appointed, clean and has plenty of parking right out front. I was treated very well, from the receptionist to the eyewear fitting. All of the employees were polite, kind yet professional. I really liked the doctor who listened to my history and gave me a very good exam. They have a large selection of glasses and I was able to find several that I liked. The nice lady who helped me was so patient and helpful. I am so glad I found Preston's Optometry.

This office is great but I think it's great because the Dr's care. The exam is thorough, questions…read moreanswered and over the top professional.

I've been a patient of Dr. McPherson for many years and followed him to the new office from the…read moreprevious office. The practice has grown over the years. The office is on the first floor of a larger medical building and that building has plenty of parking. The office has extended operating hours on certain days if you need an appointment outside of normal business hours. I've always been welcomed when I enter the office and fill out any information needed. Then the techs that do the initial tests are very friendly as well. Dr. McPherson has always been thorough and friendly during the exam. I like that there is a new option to avoid the dilation of the eyes. I will gladly pay the additional fee to avoid that.

They do not know customer service. A prescription changed and they don't have the wherewithal to…read moreupdate that for contacts as well as glasses. If I did not pay up front I would leave immediately, but once this year is up I am gone. They constantly forget things and we have to travel back and forth to make up for their mistakes. Stay away!!

Horrible experience here. My daughter went in for an exam and glasses which are covered 100% by her…read moreinsurance. After signing forms warning her of blindness and death if she didn't pay extra for their new cutting edge scan technologies, she was tricked into getting a new contact prescription and surprised with a $99 bill at checkout which of course she had no choice but to pay. Do not recommend. McPherson Family Eye Care is fabulous, we're going back there for our entire family. Recommend them 10000%.

Dr. Merckle and crew are awesome! They're knowledgeable, helpful, caring, accommodating, and…read morecost-effective. Highly recommend!

This place is an absolute rip off. From the office staff to the doctor to the optical team…read more The appointment process was ridiculous, had booked 6 months in advanced and there was no availability for around 3 months from the day we wanted... So our appointment was 9 months apart from the booking date.. The doctor visit was so rushed. Poirier clearly wanted easy cash, started trying to hook us into their in-house specialist sector while ridiculing the doctor we currently went to. He also did not explain things clearly and was very difficult to work with. Tried to ask questions and he was already halfway to the door. The optical team were uninformative with the lens options, automatically ordering us the premium lenses instead of giving us all the options so we could choose. Said it was "their automatic choice as they wanted the best for their patients". We demanded a refund, after consulting with our insurance, which took forever to process as they had a "no returns" policy. Additionally, the frames on display contained no price tags, so every one that we liked we had to ask them to search it up on their computer to know if it was in our budget. The front desk team was polite, but their work ethic was very questionable. When we were all done, they checked us out and simply handed us a paper with the next appointment date. Did not ask if we wanted to schedule in advanced. Did not ask if there was a day that worked best for us. Just a "here you go, and if it doesnt work call us back"... Overall, horrible office. We were given little to no choices on anything and everything. They try to force our hands into doing things for us without our consent just so they can gain the most money out of it. DO NOT RECOMMEND AND PLEASE STEER CLEAR!!

They always stand by their products and the staff is just amazing!!! The front desk people are…read morelovely and Rob and Sam are just the best!

Great experience and excellent customer service. Doctors and staff really go out of their way to…read moremake things right. Shanny L helped me the other day with my new glasses. She's relatively new there but you'd never know it. She's patient, knowledgeable and has the sweetest disposition! You can tell she enjoys her job. I'm so glad my husband and I found this practice. It's a little far from our house but worth the trip!

This is my new eye Dr. Caring staff, easy check in. A printed Rx was ready upon check out.read more

Dr Peters is excellent and I would recommend him to anybody looking for a experienced eye doctor.read more

After making a reservation a year in advance, receiving my post card with appointment time and…read moredate, calling to confirm my appointment and submitting my time to be away from work; I was none pleased to listen to a voice mail stating the due to my none compliance my appointment had been canceled. I returned the call and was routed to their call center to which I was told that I was noncompliant and was canceled, and my Time was not 11:15am as I stated, though I was looking at my appointment card and standing beside the wall calendar which I wrote when I verified my appointment (both matched). I have rescheduled via online. I have no problems with Dr Peters. But the customer service will definitely prevent my returning to this company. COMPLETELY FRUSTRATED