This would be my first review for this dentistry. I had an oral surgeon who did an excellent job. His care and treatment was amazing. He listen and explained everything. He took his time making sure that his treatment was in the best interests of his patient. Dr. Leininger! Thank you! There's not much dentist doctors that I've come across with, who really cares for their patients. read more

Was there last Friday for an extraction with Dr. Brader, he was phenomenal. Making me feel at ease, he explained the procedure in detail and what to expect after. His bedside manner as a medical professional was great which is super important to me. It was one of the easiest experiences I've had with this type of thing. Special thanks to the staff too. read more

I have been set to have surgery for my daughter since last year. Was told I could not use her Medicaid until Jan 2022 (close to appt). Was told by billing District Manager (Cheyenne) that a PreApproval will be sent and will let me know once it's complete. March hit and no communication. Called office. Regional Manager (Courtney) takes over, says she will forward the information to Medicaid. Called Medicaid on Wednesday 04/06 and no PreApproval has been initiated/under review/approved or denied. These ladies in billing are going to make this really bad for this office. A year has passed and I spoke of her having Medicaid when I spoke of the struggles to figure out how to pay over $2k for the surgery and make payments on her braces. Oh let me add that I was told back at the end of 2021 during time when I had surgery that one of my payments would be "excused/placed to end of agreement " that the district manager gave me the option amongst others to have my daughter top brackets removed (the only bracket she has because she's been waiting for surgery). They have little attitudes but try to keep a composure that is seen through. Not worth having in their position. Communication is horrible with these 2 leaders. The clinical staff is awesome!!! Its only billing and I believe clinical should know what's going on. read more

I had a surgery scheduled with Dr. H this morning (4/29) for 8:15 am. I confirmed with them yesterday at 10 am that my appointment for today was good to go. Well guess what? 20 minutes before my surgery (7:50 am) they call saying that they have to reschedule. The Dr got his second Covid vaccine and was not feeling well... Super confusing to me because I confirmed not even 24 hours ago. Why get a vaccine in the middle of a work week when you have surgeries scheduled? Blows my mind. Not to mention how rude the entire office staff has been - unapologetic and one even raised her voice at me. They can't get me in for another month, right around the time when my insurance expires. Save yourself the headache and pass on this location. If you can't respect the time of your patients, you shouldn't be in this field of work. If you can't return the calls of your concerned patients when you cancelled the surgery 20 minutes before, check yourself and your staff. Clearly there's a lot of miscommunication in your office alone. It's so unprofessional and a huge disappointment. read more

I entered this location on March 27th, 2020 at the downstairs office for tooth pain. It was more than one tooth, but the main issue was a tooth that needed to be filled as the filling had come out years ago. I was told that we had to get my gums healthy before the filling could take place. My next appointment regarding this was September 30th when I had Xray's for the fillings. We started treating my gums on November 18th and the second treatment was to take place on January 27th. I called on the 14th to see if I could get an earlier appointment because my tooth was in pain and the quicker the gums were taken care of, the quicker I could get the filling. I was told that they were "meaning to call me" and that the Dr would not be there for my appointment, and they were booking for March. The second treatment then took place on March 18th, and I was set to get the fillings on June 1st. During this whole time, I told Dr.H about the pain and he prescribed antibiotics a few times. Once the day arrived for the fillings, Dr.H told me that the tooth I had been in pain with this whole time was now too far gone and needed a root canal. Not only that, but he would not touch it so I had to be sent out to a specialist who was confused as to why he would not do it. I ended up having to visit 2 other dentist offices to get the root canal and then the crown placed. I reached out to the CEO of Lane & Associates because the care I received was unacceptable. Based on my clinical notes, I was told that it was my fault based on prior tooth care and the time between appointments. After requesting my notes, I found that Dr.H had falsified information on them. He noted the gap in treatment from November to March as my fault when it was him who canceled. He also noted that the reason it got so bad was that "She did not schedule her first and second appointment in a timely manner". I NEVER canceled an appointment, I asked to be put on the list for when appointments were canceled so that I could come in earlier. In fact, the appointment in January was not the only one he canceled. Right before my June 1st appointment, I noticed an abscess and wanted to see if it is possible to get it looked at ASAP so that it would not delay the fillings. I received a call as I was leaving for my appointment saying he must cancel it and they would see me the morning of. I have mentioned the lies in my clinical notes to the CEO who has not replied to me since July 19th. What happened with this dentist is not up to the "standard of care" that should be given. It is not ok to schedule people months out when you were open the whole pandemic. It is not ok to blame a patent for the scheduling when it was you causing the delay. It is not ok to lie on clinical notes to make yourself not seem at fault when you were. My tooth was infected and continued to be infected on and off till I had the root canal. No amount of post-care I could have done would have been a final fix, it needed the filling. I waited to post this as I was hoping to solve it internally but have been ignored and really want to warn those who think about choosing this Dr. I asked for reimbursement for the root canal and crown and was denied based on the clinical notes and to be honest, the notes paint me in a bad light and make it seem like I was at fault. I am still waiting for a response from Dr.Wright after informing him that those notes were in fact wrong. read more

First time patient - second review ever. Girls at front desk were kind and polite! Literally no wait time - got right in. I had a consultation with Dr. Wong - she was amazing; straight to the point, friendly, most importantly honest. I would definitely recommend this place. 5 stars. read more

This office is so nice! Everyone is kind and knowledgeable. I love coming here because it truly is a fun experience plus I have amazing results. read more

NC Oral Surgery + Orthodontics - The front desk staff! - Orthodontists Near Me - Raleigh, North Carolina

went to a number of consultations prior to getting my 11yo son braces. Lane was the last one we went to. Not only were they the MOST expensive but also... 1. never took x-rays of my son's teeth 2. never explained a treatment plan to me. "yup, he needs braces" was the only advice I got I tossed their paperwork as soon as I left. read more

My 15yo says, "I really like them. They're nice!" So 78 weeks later, and the 15yo is braces-free. Our experience with Lane & Associates Orthodontics has been wonderful. The front office staff has been nothing but pleasant and friendly. I like that the orthodontist and the assistants talk directly to her about her treatment and progress, setting expectations and advising her of consequences if she goes off course. It made her take ownership, and the results have been fantastic. Best investment ever. read more

Always a friendly service, and staff always find new ways to my kids visit comfortable and fun. Most of all i really like how they keep me informed and how the staff explain everything to me and my kids. read more

I am currently a patient at Lane & Associates Orthodontics - Dr. Hawley is my Orthodontist and I'm going through an almost 2 year-long Invisalign plan. I'm 6 months into the plan now and could not be happier with my experience with Lane & Associates staff - the receptionists, dental assistants, and Dr. Hawley have all been WONDERFUL (shout out to Crystal too!). They have been incredibly patient and responsive to any questions/concerns I've had throughout my Invisalign treatment. I highly recommend their services! read more

Wish I had done more research and gotten a second opinion. Went in for our consult and was given paperwork with our total cost. Cost looked great so we made the appointment to go ahead with the braces. The day we arrived to get the braces put on they tell me they screwed up the insurance numbers and we would owe an additional sum of money...this wasn't a small amount either. I had already paid an initial sum of money and had some of the work done so we were kind of stuck and just needed to go ahead. The only positive is that my son really loves the orthodontist!! I will definitely avoid this place when it is time for my daughter to get her braces. read more