I want to give a huge thank you to Andrew Simmons at Best Buy for outstanding customer service. Our…read morerefrigerator broke and we had a warranty, but when I tried calling the warranty phone number I couldn't get through to anyone. Andrew stepped in and helped us from start to finish. He took ownership of the situation, walked us through the process, and made sure everything was handled correctly. What could have been a very frustrating experience ended up being simple and stress-free because he went above and beyond to help. Employees like Andrew make a big difference. Best Buy is fortunate to have someone so professional, knowledgeable, and genuinely helpful on their team. I hope his management team sees this because he truly deserves recognition.

A couple weeks ago, I went to this Best Buy with my daughter to look for an SD card for her digital…read morecamera. We waited quite a while for someone to help us, and when an employee finally came over, he had a very poor attitude from the start. His customer service skills were honestly disappointing. We were told he was the only person "knowledgeable" in the camera department, but instead of being helpful, he spoke to my daughter in a rude and impatient manner while she was simply asking for advice. That is the whole reason we asked for assistance in the first place. I was very disappointed with how we were treated. A little kindness and patience go a long way, especially when helping customers who are trying to learn. I would have liked to speak with a manager about his behavior. We will not be returning to this store.

We've used Eric for our personal and business computers for several years and he's amazing! He's…read moredone complete setup of computers and printers and repair work for us when needed. He responds quickly when we've had any problems, and has always been able to get us up and running quickly.

I have been connected with Eric for over 16 years for fixing problems with my computer. He has…read morealways taken care of my problems with professionalism and he is reasonably priced. I highly recommend him. Don't waste your time going to anyone else.

Thanks to M&M for a quick repair on an iPhone 14 on a Saturday. The 15 yo is so happy her phone…read morescreen is fixed. Good pricing and service.

It was efficient, affordable and professional. I'm very pleased with the service. I would…read moreabsolutely recommend this service to others.

3/17/26 Ordered the…read morenew Neo and had it shipped to this store. My first time ordering without even seeing or touching the item- lol.. Heavily invested into the Apple eco system.. Eating something to replace an old Asus netbook for streaming.. and this was the perfect solution.. Reasonably priced and upgraded to the 512 gb.. Twelve people waiting for the doors to open- made an appt. for 11 but arrived early. Staff was helpful and quick to retrieve the Neo..

I had an appointment on Friday to get my battery replaced for $89, sounds easy right? In and out. I…read moregot there 10 mins before my appointment time, waited another 10 mins to be seen. I only wanted my battery replaced. I have iPhone 11 Pro, I know it's old. I don't have the funds to get newer phone. Ashley was my technician, she said with older phone it's best to get newer phone. She was nice and polite. She gave me options on the phones I could get with trade in. I asked if I could just my battery replaced. She said it could cost $89 or $500 something because it's older phone. I left after that. That crap just pissed me off like wtf. I got it done in one of those phone stands in the mall couple feet away for $60. Easy.

Needed Fax service [Roseville CA]…read more I needed to use a fax service and I don't have access to a fax machine from my work since I am currently on leave of absence and I didn't own one at home. I called around our local postal stores and home office supply stores. Office Depot seemed to be the most reasonably priced. I had 3 pages to fax and an employee helped me through the process. He was very nice and patient. Rate was reasonable. First page was free and $2 thereafter. Other employees in the store I came in contact with were also nice and greeted me. The Fax machines were in the same area as the TSA Precheck enrollment/renewal service. Overall satisfied with the experience. It's very rare I visit an office supply store. It was my first time at this location. Review #4035

Randy keeps the print service section running flawlessly. Big shout out to him for executing my…read morerequest insanely well at a great price. Print quality itself is nice and will work perfectly for what I have in mind.

they fix my ps5 and it working perfect now suggest anybody to shop with them the best in the sac .read more

What a gem! We've been playing some old console games and noticed our wireless wavebirds started…read moredrifting on some games and had sticky buttons. Considering these controllers are over 20 years old it was expected. We did some research and decided to bring our controllers here to get some attention. We were given a quote and dropped off the controllers to be looked at. While we were there we had so much fun looking at all the retro games, consoles, accessories and cards that they have at the shop. Everyone was really nice, helpful and welcoming and we were really impressed with the whole experience. They ended up calling us a couple days later to let us know the diagnosis for our controllers and what they'd be doing to fix them up. The final cost was below the quote and we're so happy to be able to play some classic games with our well loved controllers again.