I brought my car in yesterday. I mentioned I would like them to put extra effort in my front grill, hood area since I just returned from travel. They did a wonderful job. I see the poor reviews and at times have not been as happy with their results. BUT YESTERDAY, was wonderful and it is time to send in a good review. Thanks for putting in an extra effort. read more

First time getting a car wash here. The reviews are accurate. Prices are high and quality is low. Paid $47 for a regular car wash that took 50 minutes, and the car looks mediocre. Stay away! read more

I rushed to wash my car because I was really busy, and I was the only one there. It took me two rounds to get my (VIP member) car wash because the guy there seemed not to care. There were spots on the front grill and windshield, and bird poop on my car that weren't scrubbed properly. If you only had one job to do and there were no cars in front of you, why couldn't they take the time to give my car a proper wash? read more

Service and quality keeps getting worse. Was a loyal customer and now I won't go back

Quality and value is terrible!!! Go somewhere else!! A heavy rainfall will wash your car better! The passenger side of my car was not cleaned. Not sure how it was missed, but it was! DO NOT GET THE RAIN REPELLANT, it is only rain x they wipe on your windshield and charge you $29.99. The entire place is a rip off!!!! Do the world a favor and quit giving terrible service and terrible quality places business! read more

I have spent $80.00 plus tip for a 2 carwashes for my wife and myself. It was absolutely terrible. We should've known as it was getting close to closing and noticed that everyone was rushing to leave work. However, I asked the floor manager to please clean and dry them properly.We.also noticed that my Chevrolet truck was scratched on the rear left side. We have photos if needed. read more

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I have been a customer for ten years and their service and speed have massively deteriorated. I always get the Supreme Shine wash which is now up to $35. You expect ever winding to be cleaned in and out and wheels properly wiped and cleaned. That no longer happens do I am starting to look for new options. read more

the car wash was so stunning. I've never had my car so clean. The value is very good when you buy a membership and the quality is amazing.

They didn't do their job. Didn't dry the car or clean the windows. Up charged me for the Neapolitan and didn't event dry the car, door jambs, nothing. Better car washes in Naples. read more

I absolutely love this car wash service and its right across from Costco which is great! The assistant manager is focused on any concerns and is a friend to the canines that visit. The price of the manager special is always great. You can't go wrong with this service. I even had my truck detailed at this location. read more

Never one to give 2 stars but this place just deserves their rating on Yelp. I needed gas and a wash so I went here and Costco for gas. They charged me $49 for my Traverse as it is a van, sport ute, whatever. I don't mind paying $50 for a wash if it is great. I go to pay and the bill was $49.00 if I chose not to come back. If I came back it would have been $32.00. The wash was not worth $32.00 and I won't be back. I was in the waiting area reading all the Yelp reviews and thought nah mine will be better. After all I am me. Nope they did not even get the outside clean. I walked around the car and there were dirt spots all over the car. Not insects but dirt. I will stick with my usual car wash place and move on. Look at the pictures posted by other reviewers and believe them. read more

Neapolitan Car Wash - Car Wash Near Me - Naples, Florida

1/2/2022. Try this car wash for the first time today. With three lines there were 15 cars ahead of us. With the person out front coordinating we got through the wash in 30 minutes. Great wash friendly people worth the value. We did the supreme shine wash and we're very satisfied. We will definitely be back. read more

For Naples its pretty fair priced, the best advice i can give is not to go when its super busy. Its a pretty big car wash, the staff tries to provide a good service every time. But Monday -thursday best times to go and you will see the difference. read more

This place use to be my go to place to get my cars washed, but that was awhile ago. They have gone down hill and do shabby work! You would think the ownership would read the reviews and make changes but as long as people keep going there and giving them your hard earned money things will never change. Do yourself a favor and go somewhere else. I know I did.. read more

Paid $1600.00 to have two cars ceramic coated and they did an amazing Job. This is hands down the best place to wash a car in Naples. Keep up the great work! read more

If I could give zero stars I would. For 24.99 they don't even wipe your rear view mirror, or wipe the cup holders. My poor little grandma bought 10 gift certificates last year to give as gifts. I encouraged her not to do the same this year since this place can't seem to get it together. I much prefer the auto spas in Naples to this location. I had a supreme wash and had to ask them to wipe my cup holders, door handles, and other minor things that should have been done, as they are included in the most basic wash... let alone the supreme. I actually confirmed a few times with the staff that these things were included in my wash. After much back-and-forth, they all advised that these things should have been done but were not. I got into my car and left, in a hurry, after SPECIFICALLY POINTING OUT THE ISSUES. I did the absolute wrong thing of assuming it was done. It was not. The whole left side of my car is as l day wet. ABSOLUTELY EMBARRASSING. Had to go back AGAIN for them to get it right. At this point the quality control gentleman try to tell me none of these things were included in my wash... However the 10 other people I had just spoken with all stared at him dumbfounded. Don't waste time or energy here unless you're getting a basic wash. UPDATE: Owners were full of excuses, instead of just saying hey sorry we messed up. The quality control gentleman legitimately argued with me when they gave me my car back for the third time, and it still had product dripping down the back that was purple and pink. I absolutely am horrified at the level of service this place is providing, especially in a place like Naples where you actually have competition for something as lame as a car wash. SHOUT OUT TO AUTO SPA OF NAPLES, WHO ACTUALLY GETS IT RIGHT! read more

I've been bringing my cars here for many years and the service and quality never fail. This place is convenient as it's right next to Costco and provides a quick and efficient service leaving my car shiny and like the day I bought it. read more

I used to love coming to this car wash and thought it was the greatest when I first began vacationing in Naples. Over the years and multiple car washes later, I've come to realize that Neapolitan is not as good as it once was. First, the person who preps the car for the car wash with the brush and soapy water never seems happy to be there. Lately, he only guides me on the track and that's it. No prep work at all to my car. Next, the mechanics of the car wash never fully seem to be working when I go through. Without fail, each and every time I go to Neapolitan, it's either no soap at the beginning after the "prep" or the brushes at the end that are not working. Lastly, the workers at the end of the car wash that wipe my car are not very thorough. Countless times, my car has dried with watermarks or used, wet cloths are being used to dry my car. Not anymore. I will not be returning to Neapolitan. read more

Update from last post, only because I got a notification. But I said something on Facebook and got a rude response from a staff member saying the spots on my car didn't come out because I don't take care of my car. So downgraded to 1 star. Switched to clean machine. Way better price and they do a better job read more

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Hands down the Best car wash in SWFL. Multiple services to choose from, from just an exterior wash all the way to Ceramic Coating. read more

Neapolitan Car Wash - Lamborghini Aventador - Car Wash Near Me - Naples, Florida

All around displeasure. Inside windshield wasn't clean. Mirrors had so many dried spots it was unsafe to count on them. Floor mats were just tossed in instead of placed on the factory hooks so they won't slide all over. No tire shine on one rear tire. On top of this the price has gone up $35.00. Won't be back here. Glad I didn't let the guy sell me on the unlimited washes. read more

Went on a Sunday and discovered they don't do floor mats or covers on Sunday. Purchased the basic wash for $23.95. There was standing water on my rubber floor mat when I got in. I asked them to dry it When looked at car a few minutes later, discovered there was still bird poop on car. Also not dried sufficiently so water still dripping off. Inside, there was still sand and dirt in ridges of floor mats and seats. Inside windshield was well cleaned. I do like the selection of birthday cards they sell. read more

So I grew up in Naples and live here year round and have used most of the car washes. I am baffled at how low the star rating is. I've now come here 5 times and my car always looks spotless and I have a black on black Jeep Grand Cherokee so dirt shows. I have also brought my bosses brand new Ford Raptor here and they did a great job; which I had taken it to 2 other car washes that day and after waiting in the line was told they would not take the vehicle due to time and size. The only thing is they are very busy which should mean they are good lol my usual wait has been 45 minutes but I understand I need to wait my turn and that's how long it takes. read more

If only i could give this facility negative stars for the wash i had today which included a full interior vac and shine, one that my 10 year old nephew could have done with zero experience. The doors weren't wiped at all, the middle console looked better before i got there tbh and the dirty rag they left in the door, we'll that speaks for itself. Also the trunk wasn't vacuumed with conditioned mats sitting on top of the unvaccumed trunk. Funny story is i tried this car wash seeing some of the coolest cars going in and looking spotless DO NOT GO HERE AND WASTE $$ especially if you have anythjng less than a fancy car cause THEY WILL TREAT YOUR CAR LIKE A MISSED OUT OPPORTUNITY!! read more

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Cecilia is the best customer service agent I have ever seen! She never gets flustered and always has the most beautiful smile would love to steal her away and have her be the face of my business! read more

Price has gone up about 30% over the past couple of years and the quality has gone way down. $35.00 for a so-called 'Supreme' wash was anything but 'supreme'. Sorry guys; you need to 'up your game'! read more

Paid for the Extreme Shine $30. wash - not worth it. Exterior looked pretty good but inside smelled awful and a lot of areas were missed. The smell made me nauseous driving away so bad that I rolled all my windows down to air it out on my way home. Guessing the rags they used were dirty, perhaps used on a milk spill in previous car. read more

The carwash I usually use is closing for a few months so I had to look elsewhere. I love being able to stay in the car and drive through which you're able to do if your a VIP member however the drying process is very shabby compared to Auto Spa. At Auto Spa they open my car doors and my trunk and dry the inside and take a tire cloth to shine the tires which this car wash does not do. The drying process consists of about 1 minute maximum. I will be anxiously be awaiting the reopening of Auto Spa off of Pine Ridge! read more

Left paper in the cup holder did not clean up. Did not wipe off the dirt in the entry side of seat. Folded down second row seat did not put back up. Bugs were not cleaned off of an windshield. Did not completely clean out paper in my ash tray. I don't smoke so it was just paper. Did not clean cup holders. For $17 there are better options. Or just go for the $12 wash. read more

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I felt cheated today as I used my Valpak for $3 off and then tried to pay with a gift card that I had previously purchased. Even though the clerk did it last time, they told me I wasn't allowed to use it this time. Why? What's the point? The kid was rude and even though I showed him the receipt from last time he still snidely glared at me and said, "oh well, they shouldn't have." The other girl who usually works the desk is very sweet however. After my gift cards are gone, I won't be back. read more

The staff there was friendly helpful and very professional Best car wash in Naples, love Andrew's attitude

Poor customer service. Paid for the best package. They forgot to shine one of the tires, spots all over car. Will never come back here. Not worth the price. read more

Their service and quality has gone downhill over the last couple years. First the guy who preps ( brush and soapy water) the car at the beginning of the tunnel doesn't do much other than to guide you on the track. Half of the cloth brushes barely if at all touch your car. The wipe down crew look like they don't care and don't change cloths often enough as after wiping the windshield it looks worse. read more

Expensive. I think it's too expensive to pay for a basic wash over $13! The lot is small and crowded. If you are willing to pay almost double because it's next to Costco, be my guest. read more

This is the BEST car wash in Naples, hands down! I also highly recommend the detailing center. I get mine done every year & it always looks better than brand new! This seems to be everyone's favorite car wash in Naples & it's definitely worth the wait. read more

Neapolitan Car Wash - Car Wash Near Me - Naples, Florida

The customer service received by Andrew has completely ruined my opinion of this place. After receiving a complete detail, he told me that he accidentally damaged the paint on my hood by using lacquer to try to remove sap. However, when I contacted the manager, Andrew lied and said he never said anything to me at all. I used to love this car wash but I have zero trust in the people handling my vehicle anymore. I will not only not recommend this place to anyone, but I will actively tell everyone I know to NEVER go here. read more

Decent place to get your vehicle washed. Semi long wait, but it was a nice day so that's going to happen at any car wash. I can't stand up selling, but I can't blame the sales people for trying to hustle. Clean bathrooms. The car looked great - there were a few water marks but that's no big deal. One other note, I would say half the people in the waiting area were not wearing face masks - and nobody was enforcing. read more

Third time and never again! Sorry to say but this place just does not care about customer satisfaction. $50 spent and get better results at the do it yourself car wash. Took 30 min when I was the 2nd car in line this morning. Had to point out things that were clearly not cleaned. Spots on hood, dash not wiped windshield still dirty!!! At least the tires look good. Sad but definitely not recommended!!! read more

Worst car wash experience I've had in 30 years of owning cars and taking my car through car washes in multiple states and 2 countries. After hurricane Ian I had to get my parents from their condo which was on one of the roads in Naples that had a 5 foot storm surge. Both their cars were destroyed and their building will not be habitable for at least another 90 days. Their road was covered by a few inches of mud, sand, and in some places, several inches of salt water. I ended up with mud caked to areas of the underside of my car. When I went to this car wash a few years prior I had a very good experience. This time I got my car back with water on the interior from the right rear passenger window being left down a couple of inches when they sent it through the wash, and dirt still caked in areas around the bottom edge of the interior side of the door, dirt in the floor mats I had asked to have cleaned, mud smears on the inside lower panels of the doors. When the on-site employee working the cash register came over to me to tell me my car would be a bit longer because it went through the wash with the window open I was shocked. I asked how the window was opened and then left open and he said their employee did not do that. I asked to see the video from their extensive on-site security camera system and he then told me he did not have access and the manager would have to review the next day and would call me. He also told me there was no damage, just water. The car wash uses more than just water to clean cars, all of those chemicals used to clean and polish the car also went into my car. In addition to the rear seat and floor, and back of the passenger seat, the inside of the rear passenger door was wet and water in the door speaker. So the company managed to soak the rear passenger area of my car and also leave mud on the interior of that door.....go figure. After they used a wet vac to remove some of the water they ran my car through the car wash again and then drove it out to the area where they wipe the outside and inside of the car down. There was still mud caked in areas that had previously been pointed out, a leaf on one of the floor mats, and dirt on the floor mats (these were plastic which could easily have been rinsed off). Outside male employee who seemed to be supervising the other employees who were wiping down the cars was just rude and snapped "We know!" when we attempted to point out where there was still dirt on the car. If the first employee I encountered had simply told me their wash would not take care the dirt I pointed out when I turned my keys over I simply would have left as I could have gotten the same level of wash from a standard car wash for less money and then done a better job myself of sweeping the car out and wiping out the interior. read more

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So far they have done a really good job. Morning crew is better. Later in the afternoo