I came into Nebula Cannabis on 3/13/22, I was helped by someone named Chris. His customer service was great, and he was super friendly. However, I had to go back into the store on 3/15/22 because the battery & cartridge I bought on 3/13/22 wasn't working. There were two ladies working, the second I walked through the door their attitudes were poor. I explained what had happened, and I was asked if I had the receipt. I couldn't remember if I got one, or not. After they looked me up in their books, and verified I was there, they exchanged my battery, thinking it was a battery problem. I asked the lady how I do I know that this battery is going to work, she said that the battery just needed to be charged. I took the battery home, charged it until it was full, & the battery and or cartridge, still did not work. I went back into Nebula today, 3/16/22, to tell them the battery AND/OR cartridge still was not working, & I was greeted by the same two ladies as I was on 3/15/22. They immediately started telling me that they looked up security footage from 3/13/22 and saw that I was in fact, handed a receipt. Even though I said I either wasn't given one, OR it's in my car & I couldn't find. Either way, they texted me my receipt on 3/15/22, from my purchase on 3/13/22. I told the ladies that the 2nd battery they gave me did not work. They asked me if it was the battery or the cartridge, which I said "I don't know", they ladies themselves said that they don't know if it was the battery or cartridge. They refunded me for the battery, but when I asked them about the cartridge, they said because they don't know if it was the cartridge that was the problem, they couldn't exchange the cartridge, & because they don't make PROFIT off of refunding a cartridge, they wouldn't refund me my money for the cartridge.
I explained to them that I wasn't even able to take a hit off the cartridge because either the battery or cartridge wasn't working. Both female employees were RUDE, and REFUSED to either exchange or refund me, for the cartridge that was still FULL. I told both ladies that the cartridge hadn't been hit off of, because every time we tried, we got nothing. One of the females that was standing across that room (15+ feet from me) said she could tell the cartridge was smoked off of. I walked out & will never be back. They steal money from you, instead of fixing the problem that THEY SOLD.
I took the cartridge to another dispensary, and had TWO bud tenders try the cartridge, & the bud tenders also confirmed that the cartridge was FULL and that the cartridge WAS BAD. It wasn't the battery that was broken, it was the cartridge, but because Nebula Cannabis doesn't care about selling broken items & refuses to make it right with their customer, I'm stuck with a broken cartridge. If I could rate 0 stars, I 100% would. Highly recommend taking your money & time elsewhere, because the employees at this location are rude, disrespectful, and care only about the profit they make off of their customers, and not about if they're selling faulty products to customers.
I added photos on my Google review, to prove the cartridge was NOT smoked out of and it's still a full cartridge.
Also adding, one of the employees names that refused to exchange or refund the broken cartridge, was Trish. read more