They never have anything you need. It's kind of a pointless place to shop. Might as well go to Home…read moreDepot or Lowe's. This place is nothing special.

The repair guys at Ace Hardware in belen NM are the laziest liers I've ever had to deal with…read moreanywhere. I dropped off my Stihl saw to be fixed. They said they couldn't touch it because it didn't have a safety guard on it. Then they said they would go ahead and fix it. Well 3 1/2 weeks later and 4 different stories later I went and picked up my saw which had not been touched. That saw is my money maker and given the run a round for almost 4 weeks and being unable to make my on a average $350.00 a week with my saw makes me think theyou just are lazy lieing assholes. Ace Hardware in Belen NM owes me about $1200.00. I will not ever go there again and will never recommend them to anybody! Bones

Get all your household needs! Ace hardware has grills to all accessories to fix your household…read moreneeds. This place is just nice to window shop! We left with a chainsaw and got excellent customer service by three staffs. Staff value their customers and they know their products like staff Colleen and Dominic who showed pride in our purchase of the MS 291 STIHL chainsaw.

Staff are generally knowledgeable. If you can find one. Expect to wait five to ten minutes to…read morecheck out -- as the number of cashiers is always minimal. The price for the item will always be incorrect from the one posted. For a price listed of four dollars or more expect to add a dollar. Individual pricing for fasteners, i.e., nuts, bolts, washers, ...will be close to what is listed, but round up by ten or fifteen percent.

mandy mandy mandy wilson is so great and so helpful with my carpeting order…read more her bosses are stephanie kim and alden and they should give her a raise. i appreciate her committment to follow through, her kindness and her smartitude about privacy issues and providing me with all the paperwork and contract to sign. she is who all should emulate. mandy treated me so great that i will choose lowes first from now on. thank you mandy wilson

Great salesperson, terrible in getting their third part to do delivery and installation of…read moreappliances. I had left two messages and was promised a call and install and delivery date. Store has no control over third part for their services to customers. Can't recommend LOWES for sales of appliances.

The staff is so friendly and always willing to help! Not to mention they are all dog lovers, so you…read moreknow they are good people! So glad to have a local store to help with our home improvements.

How does walking in to have keys copied end up with an employee screaming at a customer to, "get…read moreout of her store?" How does a store go from eliciting words of praise one day to the worst customer service experience of the year? I went to Raks to have some keys made. Simple, right? If only that were true. I presented three keys for duplication. The rep, Josh, advised that he may not have a blank for one of the keys, to which I responded, "leave it out, I have copies of that one." Unfortunately, Josh was new and fixated on making all three keys. Once again, I asked that they leave out the difficult key. As a customer, I have a right to decide what I want or don't want to buy. I was irritated, but polite. Fast forward to checkout. The price was more than expected for a couple sets of keys and a length of chain. I asked the cashier to double check. She told me that the difficult keys were $4.99 each to which I replied, "I told them to leave that key out." The next thing I know, the cashier, 'Louise,' is repeatedly screaming at me to, "get out of her store." UNACCEPTABLE. It's not her store. If it were, she wouldn't be in business very long screaming at customers at and chasing them out of the store. I've spoken to management. I've contacted Do-it-Best. I am hopeful that Raks will make this right. How, you may ask? I would like a personal apology from Louise. Anybody who so freely and openly verbally abuses another human being in the course of business should, be held accountable to face that person in apologetic remorse. In this case, I'll settle for feigned remorse. Review will be updated upon resolution.

I had acquired some metal chairs for free through Craig's list. It was suggested by a local fence…read moreand security company to go to Ned's to find what I needed to repair the rusted legs on these chairs. I walked in and was greeted right away. Told the guy what I was looking for, I had the chairs with me so he could see exactly what I was trying to do. He looked at the chairs, took measurements and we went back in the store in search to get me what I needed for this project I wanted to do. Now, I was probably not needing steel to repair these legs but, hey I got these chairs for free and didn't want to spend too much time trying to find something that would match perfectly and they had been rusted out so I was looking for a fix more permanent. After having the right size found and cut I was looking forward to this project. Now, let me tell you why this place got 4 stars vs 5. As I go to the steel yard to get my steel I hand I was approached by a guy on forklift, hand the guy the paper, he looks at it and tells me to go to the back corner and wait. I get there and in a few minutes he cuts the first pieces, perfect. The second piece is a round piece...he cuts a square piece. I tell him that's not what I need, I don't need a square I need round. He tells me that the paper didn't have round on it. I looked and nope it didn't say square nor did it say round. So, he then looks for the right size round piece. A few min go by and here he comes on a fork lift with a 20 ft piece. Ok, cuts me my small piece and I check for size to make sure it fits the leg and it fits. I say thank you and I'm heading out. When heading out, there's a sign that says stop here to check out. There's a truck in front of me so I wait, the guy grabs his paper and waves him through. I get up there and the guy to check me out is now on the phone....I wait and he notices me but, keeps talking...I wait. A girl walks up and I go to hand her the paper, she yells to the guy on the phone, he seems agitated and tells her something and she's confused, and tells me, I don't know what he's doing...so, I tell her here's the paper for my metal, she yelled back to the guy on the phones and he yells back agitated at her and waves to her and tells her to let me go through. So, the customer service was good on the inside, friendly and helpful when you go in but, could of been more helpful to write round pice for the guy in the metal yard, and they need to work on customer service while heading out. Have lots of metal choices, and well as other things for a lot of uses or ideas,

Great people! Awesome place to go if you need any kind of metal for you projects! Reasonable…read morepriced. Or if you just want to go in and look around to see what they got it's likely you will find something you need or just want! Never had a bad experience here. I like that it's run by family and all of them from the country! They know what it means to work and what it takes to get a good done!

Price matching is convenient…read more Find associate Louis Chaves if he is in that day because he is a solid teacher with great experience and clearly should be higher up at this location. The greeter told me to go to each departments' associate in order to locate the many tools I needed but Mr. Chaves ran me through the depot and had me out the door swift with all the knowhow needed.

Juliana, a terrible cashier, provided a highly disrespectful experience to elderly customers ahead…read moreof me and then to myself. When a transaction issue arose for me, she flatly refused my request to call a manager, an action witnessed by another employee named Brian. To avoid helping me, Juliana claimed her computer shut down and abandoned the transaction, forcing me to find another lane. Minutes later, as lines grew, her register magically worked again. This is deceptive and lazy misconduct.While the second cashier, Jared, was helpful and alerted the store manager, the manager took zero action and walked away under the pretext of being busy. I demand upper management pull the security tapes for Register 1 at this exact time (On 8/07/2026 at roughly 7:45 PM) audit the logs, and take immediate disciplinary action against both Juliana for gross misconduct and the manager for failed leadership.