Service was great! No frills but efficient, fast, good value for the work they did and convenient rental arrangements. Bonus puppy love at no charge! Thanks Needham Collision. read more

My Honda HRV got some front end damage from debris from a blown truck tire. Needham Collision took care of the repairs quickly and my car looks new! I would highly recommend them for any auto body repairs! read more

When my car was hit in Burlington, MA and needed to be towed from the scene, Needham Collision was the only trusted place I knew to send it to. My family had gone to them over the years, and they had treated each of them kindly and made their cars look as-good-as-new! Cory handled all of the insurance procedures, and she kept me informed along the way. I would recommend them to everyone. read more

We have been here a number of times over the years. Most recently I had some cosmetic work done on my Porsche. The workmanship has always been excellent!! The quoting process is quick and delivery always when promised. read more

My car left this place with the check engine light on. When I called them to ask them about it, they told me to bring it to any shop of my choice to get it looked at and send them and my insurance company a copy of the estimate. They then determined that my car had a fucked up motor and it was somehow not caused by the accident. I have a 2020 Hyundai Elantra with 58,000 miles and only one previous owner, I have great driving habits and didn't have an accident before this event. When I was calling them back a few days later to ask more questions about how it wasn't accident related, I was only given attitude, rudeness, and talked to like I was an idiot. I'm 20 years old and this is my first car, of course I'm gonna have questions but it's on you to have patience to answer. I'm now so deep in a hole because they couldn't do their job right the first time and see that the motor was messed up. Thanks Needham Collision for putting a college student $4,500 deeper into debt. P.S. the man and woman who answer the phone here are so rude and have to find a better career. Terrible customer service. read more

Was in less than one month ago to have a decent sized scratch removed from my car. Met with George and dropped the car off early in the AM. The car was ready later that same day and it looked great. If I ever need work done again, I'll definitely be going to Needham Collision. read more

Very professional and super service oriented. Did everything they could do to fix my vehicle in a timely fashion.

They did a perfect job. They have fixed 2 cars. Reliable and excellent works thabjdukn

Gino is an honest good guy that does outstanding work. Needham Collision makes an accident bearable. Thanks read more

A tree branch fell on my car and I ended up taking my car to Needham Collision for repairs. They were excellent to work with. First of all, they were very transparent - it was early November, they were very busy and had no openings till the Monday after Thanksgiving. But they would fix up my side mirror and help me drive my car while they waited for the parts to come in and a slot to open up. After Thanksgiving they took me in exactly as they had promised and I got my car back in two days. Everything was transparent, communication was great and the work is good. If you, like me, were always nervous about going to a body shop do not hesitate to use Needham Collision, they are the best read more

I stopped by for an estimate to fix some scratches on my car door. I was asked to wait 29 minutes while they tried to buff the scratches out. After 20 minutes, the door looked great and I was not even charged. I will definitely be going back! read more

5 stars for a reason! Needham Collision did great work on my Audi. It looks great! Great customer service as well! I bookmarked this place and will go back if I ever need repairs on my car. read more

I've had Mike and the guys at Needham Collision work on 2 repairs for me and both experiences were great. Both times their quotes were fair, they got me in for the work within a week and the job was done in two days, tops. Most importantly, the quality of the work has been excellent. read more

I recently to my car into Needham Collision to repair damage from an accident to the front left quarter panel and my driver's side door. The team told me when to bring my care in, the quote was fair, the work was the highest quality and they returned my car faster than I expected. I want to stress that all cars have issues and mine is no exception. The team that did the work on the car had one issue with the lock after the repair. I got the highest level of customer service from EVERYONE at Needham Collision and the repaid to my door lock was done in no time. If I EVER have an accident and need repair again, THIS IS THE PLACE I WILL GO. They are the best. read more

Needham collision was great. They were the lowest estimate which was great as I live in Needham. I dropped the car the night before and put the keys in their drop box. Picked it up at 2pm the next day as promised. Simple read more

First forget what you know about body shops! I will admit, because of experiences with 'other' body shops, I went to Needam Collision with my guard up. Gino came out, and looked at my mini-van, for a moment. Yes, like a moment, then we went inside the office. He printed out the estimate, and handed it to me and said: "OK, the work should take about 3 days." So I said: Meaning, I should plan for 4 maybe 5 days. Gino, paused, gave me a raised brow and said: Nah, 3 days. And I booked it. Here is what happened. I said I would be there on Monday morning around 7:00AM I walked into the office, and the Enterprise Rental Car guy was waiting for me. Handed me keys to the rental, and said: Leave the rental here, when you're done. Then Gino came out into the office area, followed by a puppy. He told an anxious, excited puppy at his feet that he only was carrying cigarettes, and puppy didn't want any. Gino took my keys. I asked: Three Days? Gino said: Three Days And...THREE DAYS LATER.. The van was done.. the work and paint matching was flawless. The final balance, was exactly the estimate Gino first provided, at a glance. So, in closing... I got my van... Gino and Needman Collision has won my business...and the puppy didn't get a carton of Parliments. Everyone Wins. read more

After being in an accident this was the "preferred" autobody shop by my insurance. Since I just moved to the area and didn't know any other place I figured why not! I AM SO HAPPY WITH THEM! It took them less than a week to fix it and when I got my car back and my horn stopped working which I cant say if its something that was overlooked or if it was fine and just stopped working. In any case Gino had me bring it in and in less than 10 minutes replaced the horn and had it working! I LOVE YOU GINO! (I really need my horn! LOL) I will definitely go back to them for any other repairs my car may need (hopefully no time soon!) I would also highly recommend them to anyone in the area. So beyond happy with my experience. Thanks everyone at Needham Collision! read more

Just had my car repaired and I am a fan. Really professionally managed and they had the car ready when they said they would. Communication throughout was excellent and the added service of them coordinating the rental car was greatly appreciated. While I hope I am not in need of auto body services anytime soon, I no longer have to think about where I will go when I need them. read more

The absolute best. Wonderful work performed by kind professionals and delivered on the promised date.

Far and away the greatest auto body in the business. They are timely, reliable, and I am confident my car is safe in their hands. I always trust them to give me the best service at a reasonable price. The staff is friendly and they always deliver. I would recommend them to anyone looking for a new Autobody shop! read more

First off, they did a great job with the car, and if that they were all, I probably wouldn't feel inspired to write a review. From start to finish, they were friendly and professional. They actually have a nice, clean, and comfortable waiting area to sit and have a coffee while you wait for your car to defrost or the rental company to arrive. Also, they have an office dog! So, yeah, use them because they do great work and because they seem to take pride in providing quality customer service read more

Great guys. Emailed Mike about the work and he got back to me promptly. He inspected the car and told me exactly what is needed and how long it will take to fix. We made an appointment the week after, dropped the car off, car fixed, shop called me exactly when they said it will be done. I enjoyed dealing with everyone I the office. Very nice and courteous and very competitive price. Great bodywork shop. read more

This should have been five stars, but the associated car rental through the body shop forced me to subtract 2 stars. I actually was impressed the speed they repaired my car. They quickly scheduled me and worked with my insurance to get the extra fixes needed to make my car whole after some old guy hit me from behind. So you ask, what happened to subtract 2 whole stars. The insurance company authorized me to get a rental car while my car was in the shop. When I spoke to the Needham Collision people on the phone I mentioned that and they said they would setup the rental for me (through my insurance). They assured me there would be no charges, and the insurance company would pay the whole thing (I made sure to ask a couple times since the insurance company had told me to use hertz and the body shop had me using enterprise). I thought...great, that is convenient, and if it is all no cost to me, I will go with the body shops car rental. They made me leave a credit card just in case I broke the car or something...but that seemed pretty standard. Anyhow, I drop off my car, pick up the rental...all is good. I return the car 2 days later with the correct amount of gas. All is good. Couple days later I look at my credit card statement and there is a charge from enterprise. I quickly call enterprise (the local place it came from in Needham) and asked what was up...I was sure it was supposed to be covered by insurance. Anyhow...the guy working there gave me some story about how that is not the case, and how the insurance company didn't give them enough money so they charged me. That didn't sound right. Anyhow, we ended up in a shouting match. This guys wasn't gonna budge and he told me the manger was "on vacation". I was pissed. So I called the body shop. The lady I spoke to was really nice. I told her what had happened and she seemed upset about it. She said she would take care of it and call me back. As she promised, she called me back and said all was taken care of and Enterprise would give me back my money. I was very thankful. I waited a few days, but no money was returned to my credit card. Instead, I called my credit card and disputed the charges. They refunded my money immediately and said they would take care of it. Bottom line...great experience with the body shop, but you may want to setup your own car rental. I also think that Needham Collision should not do business with the Needham Enterprise branch...if I find out they do, I will upgrade this to 5 stars! read more

Highly Recommended for large and small repairs! I have used Needham Collision for large auto body repairs and small jobs too. Consistently their expertise exceeds expectations. The entire staff is friendly, knowledgeable and professional. Furthermore, the waiting area is very pleasant - unlike the stereotypical auto body shop. On my most recent visit, a simple repair was done while I waited. This would be a big surprise at other shops, but not at Needham Collision! read more

Had a small scrape on our bumper and they were able to quickly take care of it and did a really nice job.

Make an appointment and hand your car over to Gino. This company is thoughtful, compassionate and quick. I will return again and again for repairs, paint jobs, whatever is needed. Prices are very reasonable and they will work with your budget or insurance estimate. read more

Terrific experience with Needham Collision - got the estimate on the spot in five minutes, came back a few days later to set up the appointment - car went in on Monday morning, and I got a call Tuesday morning that it was all set. I heard that Michael stayed late Monday night to complete the work. Above and beyond what I expected, and the work is of extremely high quality at a fair price. The entire team is friendly, helpful and very easy to deal with. I recommend them highly. read more

Outstanding! Gino and his team are great to work with. I did not want to use our insurance and I shopped around and Gino gave me a very fair quote. Prompt, pleasant, high quality work. Work was done on time and car looks like new. I hope to not have another fender bender but if we do I will definitely use them again! read more

Outstanding service. Under promised and over delivered. Great experience. Would highly recommend.

Better than I hoped for. Car was back in perfect condition and the rental car worked out great.

It is very hard to find a auto place that you trust. Well if it is auto body work you need you just found it! The owner Gino is a very fair and honest man. I have four children, three that drive! so I call Gino often. he has been fair with price,(yes I checked out other places) and also told me when it was really just a waste of money to fix something. Hopefully I will not see him for awhile but, I trust him completely and am very happy he is there for our next fender bender! read more

Picked up my car today for what was supposed to be a simple/one-day repair on my 2014 Accord sedan: The entire hood had to be refinished (primed, blended in paint at site of damage, new clear coat entire hood) due to damage to very front edge of hood.. Upon picking up my car and inspecting it under direct sunlight, it looked okay. Later in the day today upon further inspection underneath a reflective overhead light, I found many pinhead size pits or what appear to be small bubbles all in the new clear coat. There's dozens of them all over the hood! I can catch all of the pits/blemishes with my fingernail. Looks horrible, especially when you look at my car from the side. Looks worse than before! Completely unacceptable! Very disappointed because I carefully chose Needham Collision based on their supposedly great reputation. I will update once they get back to me. read more

Your car is in good hands with Gino overseeing its transformation back to Showroom Ready status. They do great body work at a very fair cost. Paul S. read more

Awesome, awesome! We have had several of our vehicles repaired by them and they all look like new. Real craft mans.

Excellent, friendly service. Walked in to drop my car off and was greeted by the owner who immediately went out and took a look at it. We discussed repairs and he said it would be done in a few days. They called a few days later and the car looked as good as new. Wouldn't consider going anywhere else. read more