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    Needles And Knots

    5.0 (6 reviews)
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    Chavez Since 67

    Chavez Since 67

    3.2
    (43 reviews)
    0.9 mi

    Outstanding customer service! Many options for products. Will definitely use again and recommend to…read morefamily and friends.

    Having just purchased a home in Tucson, my wife and I wanted some furniture reupholstered. We saw…read morethat Chavez Since 67 had good reviews so we met Mr. Chavez on Nov 28, 2025 at his shop to discuss recovering our sofa and love seat.  We selected fabric and paid for it and the labor up front, over $4,700. He insisted on a check made payable to him, which we found suspicious. He said he was quite busy but would do the work in 12-14 weeks, since the fabric had to be ordered from Spain. Later we learned that the good reviews were old and not representative of more recent customer experiences where Chavez was not doing the work he had been paid to do. We learned more about of his delaying tactics in a local Channel 13 news report we found on-line. Since we had heard nothing from him, on Feb 19, 2026 we called Mr. Chavez to ask when he was going to pick up the pieces. He did not answer, and his recording said to send a text rather than leave a message. We then texted him asking if the fabric was in and asking him to call. There was no reply. On Feb 25, 2026 my wife emailed Mr. Chavez, asking when he would pick up the items. He emailed back stating that he was running behind, had only one upholsterer, had been unable to find any good upholsterers, and had lost two experienced men due to immigration issues. He said he would let us know when he could schedule the work. My wife emailed back asking if he had an estimated timeframe. He responded by email, saying he could not give us a timeframe, adding that he and his upholsterer were also recovering from the flu. This is the same excuser he had given earlier customers. For a total of 8 months, his delays, excuses, promises, discount offers and apologies continued. We lost all confidence in him, so we were forced to initiate another grand jury prosecution for fraud. This legal process took weeks, but it finally forced him to refund all our money. We do not recommend Mr. Chavez or Chavez Since 67.

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    Chavez Since 67
    Custom daybed cushion
    Custom daybed cushion
    This was our couch before Chavez Since 67 recovered the cushions.

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    This was our couch before Chavez Since 67 recovered the cushions.
    Pinspiration Tucson

    Pinspiration Tucson

    4.2
    (10 reviews)
    5.2 mi

    This was a great way to spend my birthday with the girls! This was really fun. The ladies helping…read moreus make the candles were delightful! They were so helpful and took lots of pictures of us! We choose our vessel, our scents, color, and toppings! The candles take about 45 minutes to set, so plan for that! They also have snacks and drinks snd splatter rooms! There are activities for everyone here! Will absolutely come back!!

    We purchased the Date Night Package to celebrate our 14th wedding anniversary and paid extra…read moreexpecting a special experience. Unfortunately, it felt no different than a standard splatter paint session. Prior to booking, Rebekah assured me that if I purchased the date night package for $109, we would get an Anniversary sign and special touches. When we arrived, there wasn't a sign or even a verbal acknowledgment, and several elements of the package were either missing or not executed as expected. After reaching out, the business acknowledged that aspects of the anniversary experience were not carried out as intended. I also provided a screenshot from the website referencing champagne, despite later being told that champagne has never been offered at this location. The most disappointing part was the resolution. Despite acknowledging the shortcomings, the only compensation offered was a 20% discount on a future visit, which requires spending more money with the business. We paid extra and chose pinspiration to celebrate our 14th wedding anniversary based off of the conversation I had with Rebekah prior to booking and the website description of services included in the package. If I could give less than a 1 star, I would. The lack of customer service and effort to remedy their mistakes and misleading us to purchase a more expensive package makes this experience even worse. I do not recommend Pinspiration.

    Photos
    Holiday creations for all!!
    Holiday creations for all!!
    String art
    String art
    Splatter Date nite

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    Splatter Date nite

    Needles And Knots - fabricstores - Updated July 2026

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