I came here for a workplace screening, and unfortunately my experience at the front desk was very…read moredisappointing. The receptionist was rude and unwelcoming from the moment I arrived. Customer service is an important part of any healthcare or screening facility, and this interaction fell well below what I would expect. I hope management addresses this, as first impressions matter and everyone deserves to be treated with courtesy and respect.

I'm currently in the physicians immediate care right here on Lake Street. I supposed to be…read morereceiving care from the physician, but I've been here since before one maybe a little bit like 1255 or 1240 I came here been here haven't got seen when I first arrive. It was questioned as to my insurance which was in their file system, but the lady stated that it wasn't. I did pull up the email providing that the email was already sent verifying my insurance card. Now I'm currently in the back room. No one was notified that I was in here apparently because I was left in here and no one came and checked on me only one person came to see about my needs in that time and only because I came out the room myself and she was a nice person the CNA other than that I have been mistreated and my health concerns have not been acknowledged Also just to disclose I have a serious vaginal issue from a chemical burn from a hair removal product that I used and I'm not receiving any care and it happened over three hours ago

Something is really off around their billing. The doctors here are nice and the care received is…read moregreat but trust me it's not worth the risk. The first time I visited I wasn't sent a bill I received a text saying I needed to pay immediately or my account would be sent to collections. I paid it in full. I went a second time about 6 weeks ago. I made sure they had my updated billing contact info and my new address. I did not receive a bill from them yet. I received a bill for my lab work three weeks ago and it's been paid but my bill for my visit has yet to arrive. I called the number listed on their website for billing and got placed on hold for ten minutes then sent to a voicemail. Something is off around their billing and I'm worried for when I get my bill if I get it. Don't go here it's not worth the risk of having a medical bill go to collections without notice.

Update on billing and payment processing for this place. NOT GOOD…read more I submitted my bill to my Flexible Spending Account for them to send payment. I completed the address and account number. Payment was sent. I kept getting notices that I had an outstanding balance, so I actually called. They told me it probably hadn't been posted yet and not to worry about it. Then I got ANOTHER notice saying FINAL NOTICE. I contacted my Flexible Spending company and asked for payment verification. They gave me a date and sent me a copy of the front and back of the check. I forwarded this to Physicians Immediate Care and got back a short response. Something along the lines of "we don't do business with the bank that deposited this check and you still owe us money." WTF! So I paid the correct amount, I sent it to the correct address with my name and account number on it, but I am still responsible for paying (again)! I contacted them again and repeated that I did everything possible to pay this and it's not my fault it didn't get to the correct place. I addressed it correctly. They refused to deal with it and told me it was up to me to get my money back from my FSA and they take no responsibility for the payment not going to the right spot. Very shady. So pay with a credit card or better yet, just avoid this place.

Zero stars. Possibly the worst medical care and facility ever. This place should seriously be…read moreinvestigated and shut down for malpractice. The doctor is a hot mess and all over the place and very unprofessional, nonchalant, disorganized, and misdiagnosed. Made the mistake of coming here a second time out of desperation and candidly we forgot we had been to this place before, and both times we needed to go someplace else for a second opinion and to be correctly diagnosed for my daughter. Don't go here. And if you do, good luck.

i wouldn't have came here if I knew Edith Alvarez was going to be so rude! she is very…read moreunprofessional and was on her phone half of the time like if my health didn't matter at all! I over heard her talk bad about her work crew and I couldn't feel more uncomfortable. definitely won't be coming back!

I took my kid in with a suspected broken arm, and was told there was a $98 balance due for a…read moreprevious visit. I showed them that the bill had been paid a couple of months back and even showed them that the balance was $0 in their phone app. They didn't budge, no pay - no service. They told me to take it up with billing, who at that time was closed for the day. Didn't matter that I had a kid in distress. I took my kid to Duly immediate care in Schaumburg and was in, diagnosed and treated in well under an hour. I did call billing the next working day and they told me there is zero balance, and the facility should have treated my kid and handled any billing issues afterwards.

I booked an appointment for 3:00PM today. Received an email saying I was confirmed for my…read moreappointment. I walked in the lady in the front said that they were closed already. How are you going to say you're closed when you guys close at 4PM?! That is unprofessional, bunch of lazy workers here. Do not come here, you will waste your time!

Dr Wilson was very professional and kind with my son. I am really impressed by her care. I…read morerecommend her.

They tried to charge me after they were paid by my insurance company…read more Instead of charging me for my copay they sent it to a collection agency. I would never trust them again.

One is not even able to give a blood sample here without being poked by a needle several times so…read morethat these incompetent Phlebotomists "can find a vein" To top it off, each of the 2 Phlebotomists is only allowed "2 tries and then you have to drive all the way to Gottlieb/Loyola in Melrose Park Just the very worst possible Healthcare Even worse than Healthcare in Developing Nations

BE CAREFUL. BCBS approved, ha! During my appointment I was told they would like to administer a…read morehearing test. I specifically asked if it would be "covered by BCBS because I do not want to be screwed financially". Was the person uninformed or a liar? Both? I got screwed $$$$$$

Unfortunately, my son hasn't been feeling well, but our experience at this urgent care was truly…read morewonderful. From the moment we walked in, the staff was welcoming, kind, and professional. We didn't have a long wait, and once we were called back, the nurse was incredibly sweet, playful with my son, and very knowledgeable. She made him feel comfortable right away, which meant so much to me as a parent. We were shown to our room and the doctor came in within minutes. Everything was efficient and thorough -- we received our results quickly, discharge papers were ready, and his medication was already sent to our pharmacy. Thank you to the entire team for providing such compassionate and seamless care. It made a stressful situation so much easier for our family.

The front desk was very patient and nice even though they were getting busy still kept me update…read morewhen I would be seen . The provider Uzoma Ugwu made me very comfortable about my situation . Experience was good

This place is super friendly and the opportunities for taste tests have been great. Easy to…read moreregister and qualify for studies and generally decent times to go. They take great care with their people and it's worth signing up to be in their database.

I find these folks to have an edge - part-rude, part-condescending, part "WTF." The WTF comes from…read morerealizing they may not care at all about supposed essential aspects of a study, by their responses, when trying to get clarity on how to be a good study participant. When the participant cares more than the staff, Oh, My, God. Gobsmacked.