the most attentive doctor I've had in 20 years. She shows compassion and attentiveness in her job…read moreand makes a world of difference. I wish her all the happiness in this world.

Dr. Kaur is always nice to talk to. She provides excellent advice and health related information…read more Office staff is also courteous. Would highly recommend!

Amazing, knowledgeable, caring doctor , she listens to my concerns and addresses them. I am very…read morehappy to have her as my doctor.

This 'doctor' does not know what iron deficient anemia is- as I got sicker and sicker I had to…read moreliterally beg for an appointment where she decided I was mentally ill not physically ill- I insisted I was anemic and insisted on a ferritin iron test- When it came back with a 9 ferritin she did not apologize, nor did she help me get to a clinic, nor did she change her very wrong diagnosis- Because of her I was sick an extra two weeks- This woman does not know how to read a simple blood test for iron deficiency and add symptoms and figure out what is going on- her arrogance in her dismissal of me was only matched by her ignorance. Avoid her- avoid Polyclinic in general-

Full disclosure: We did not actually have a visit with this clinic. This review refers to our…read morecustomer service experience. We had an appointment for a meet and greet with one of the doctors here, and see if they would be a good fit for our new baby. We called ahead to let them know we needed to be about 10 minutes late due to circumstances beyond our control. The attitude from the desk staff was basically "Now or never." We feel if they can't be even slightly flexible with scheduling, they're definitely not a good fit for our family.

My kids are on state insurance, so there were limited choices of doctors that accepted this, but…read moreeven if we had private insurance, I wouldn't choose any other doc for them. Dr. Ibrahim is a great doc, always washes his hands before and after seeing my kids, doesn't promote over medicating; only prescribes if in my childrens' best interest, and can always squeeze them in same day for unexpected illnesses. I trust his opinions and really appreciate his passion for what he does.

Dr. Marok is trained in several modalities of mental health treatment. Initial dx and therapy…read morefocused on getting me feeling stable/"normal." From there, he encouraged me to seek self-care and offered holistic advice that dramatically changed my habits and life. I am minimally medicated for my ADHD and chronic pain, mainly due to Dr. Marok's understanding of complexities, continued dedication to ongoing learning, and focus on lifestyle alterations. Regarding the practice with which he is associated, they sometimes have delays in communication, which I have attributed to the challenges faced with restructuring and staffing issues stemming from the pandemic era. This does not take away from the quality of care Dr. Marok provides. I consider him pivotal in my improved quality of life and arrested development. His empathy and patience with my crises and recovery gave me the strength I needed to further my mental and emotional health. His heavily-packed toolbox holds realistic solutions, particularly with relative coexisting conditions. RE: Reception: I do not believe my doctor oversees hiring for this position. I agree with other reviews that the receptionist, who has been staffed there for some time, is without a doubt unprofessional and rude and seems to make decisions for practitioners without checking with them first. My doctor was unaware of her conduct until I brought it to his attn and handled it. There is always a solution - seek help from higher up in the practice. My advice to those suffering: You may wait to find your fit with a practice or practitioner, but give it time and dig deep for patience. Get on a waiting list at several practices (make sure to cancel in time if you are waiting on several lists!). I recall crying endlessly while waiting for care. I felt so insignificant, my feelings were displaced, and I blamed every professional practice. I was in so much emotional (and physical) pain that I could not comprehend the lack of availability anywhere. It felt personal. I felt hopeless for a while. I hear you. I see you. Know that you are not alone. Please understand that the need for mental health services far outweighs the number of licensed practitioners. Your journey may lead you to this field yourself. Your journey could be someone else's hope. Most importantly, if you feel too unstable while waiting or your current medications are causing an acute medical emergency/crisis, go to the ER. They can offer immediately and contact your doctor if you have one. Warmest Regards.

I called once after my appointment got cancelled and my call did not get picked up, so I sent the…read morefollowing content to this clinic's contact email address: info@family-psychiatry.com. And got the response below: "We ask again that you please refrain from harassing our team members at the clinic with your constant phones calls and emails. We have contacted the police department about this matter. " Apparently this clinic's receptionist treats client like trash, and cancels client's appointment without consent or authorization. Blatantly making false counter charge of harassment. Definitely reconsider if you are seeking a friendly place with kind staff members. I've had great experience working with Dr. Sents in the clinic. I found out my last appointment and follow up were scheduled with Dr. Davison. I wanted to check about Dr. Sents and why no update notification before-hand for patients of Dr. Sents. The receptionist told me that Dr. Sents has left the clinic and she did not give notice before-hand, so there were no notifications sent to patients. I asked if she knows how to reach out to her, she answered no. Then I told her I will call back to let the clinic know if I will continue my sessions with Dr. Davison. She immediately asked me to cancel my appointment which is more than a month away. I told her again that I will call back if I need to cancel. She very rudely interrupted and said doctors are fully booked here, she needs to know it now if I am going to switch providers and cancel. I said no again, and referred to the clinic policy, patients have 48 hours to make a rescheduling request, she has no right to ask me to cancel it now. But right after our call, the receptionist cancelled my appointment in May without my authorization. I know the doctors are great in this clinic, but having such an unprofessional receptionist could be detrimental to the business. For customers like me, I would definitely not want to have anything to do with this clinic any more. There are plenty of good doctors out there with patient and professional staff members. And I will also warn my family and friends of this awful experience I had with this clinic.

Been going here for a year now. My health is much better than it was a year ago. Still not perfect…read morebut I think I'm getting there. Healthcare is a journey. I would recommend this VIP Family Medicine especially for those who live nearby its very convenient location for me because of work.

I've been a patient of Dr. Liu for 8 years and have a complicated medical history. I'm glad he…read morebegan this concierge practice. I need someone who takes the time and is knowledgable enough to connect the dots between my various conditions. That is too rare in corporate medicine. Dr. Liu and VIP are a breath of fresh air. Dr. Liu responds quickly to phone calls, and appointments are scheduled quickly. He listens well and respectfully, explains everything well, is kind and gracious. His practice reminds me of how medicine used to be practiced in the U.S.--when doctors were allowed to spend more than 15 minutes with their patients. For example, if I see him for one issue and happen to think of another that I'd forgotten--or maybe didn't realize might be important--Dr. Liu takes the time to explore that issue with me as well. How great is that?! I have already recommended him to friends.

When Dr. Acher announced she was leaving her previous practice, I was disappointed. Even though she…read morewas required to process patients at light speed to "hit numbers" or whatever the right expression would be in the insurance industry, she was a caring doctor there. Like many doctors in this country, though, she had to make appointments short, and appointments were sometimes weeks out. It was frustrating for both of us. When Dr. Acher announced she was starting a new practice and it would be a concierge medicine practice, I was both confused and intrigued. "You mean I pay even MORE money on top of what I'm already paying for insurance?" I looked into it further both as a concept and as something that had been done successfully on the Eastside. At $100 per month, I decided to give it a try. She said I could phone, text, or email her any day at any time. I didn't believe it at first. But sure enough, I've texted her at night on weekends and she has responded in just a few minutes. Amazing! I don't make a habit of it because Dr. Acher has to live a life, too. My first in-office appointment wasn't even an annual physical, but she talked to me for about 40 minutes. Nothing was hurried. I never felt as if she had to rush to the next patient. I couldn't believe it. For me $8 per day is worth it. I have direct access to my GP. I feel heard and attended to. And she gets to choose how many people are in her practice, which means she can control how busy it gets. Highly recommended! I'm a believer in concierge medicine now and I was already a believer in Dr. Acher.

I absolutely adore Dr.Acher and her team!!! She is so thorough and personal! She makes sure to be…read morelooking at the whole patient and really takes the time to build a connection with her patients and families. When our daughter possibly fractured her ankle Dr.Acher saw us same day, got us in quickly to get x-rays and communicated with us through out the entire process. Her team is amazing, they are great about following up and checking in with you to see how you are doing with your health and more.

Dr. Mandala is a very competent doctor. She listens well and responds to my concerns about such…read morethings as medications that she is prescribing for me. Dr. Mandala is very proactive and clearly believes in preventative care. She explains clearly why a given medication reduces the chance of something like heart disease and stroke. In addition, she seems quite non-judgmental (a huge plus) about silly things that I've done which put me at risk of health problems. She is uniquely valuable to me for her ability and willingness to share her perspective on my condition from an Indian point of view. I find that point of view to be both informative and valuable. I hope she keeps that up!

I would not recommend Dr. Cindy Lin. She was not very thorough and did not even respond/review to…read morethe radiologist report regarding the x rays that she had taken during my appt. She also didn't respond to a UW My Chart message. I only got a response over 8 days later after calling the clinic directly. I will be seeking care elsewhere.

Dr. Cindy Y Lin was NOT able to provide accurate diagnosis on my knee injury and refused to refer…read moreme to MRI scan for two times. After checking my knees, she was 120% confident that my ACL was uninjured and referred me to physical therapy, which ultimately exacerbated my condition. However, subsequent MRI scans did reveal a complete ACL tear that Dr. Lin had FAILED to recognize during two visits. Her misdiagnosis resulted in a one-month delay for my surgery. DO NOT waste your time and money in seeing Cindy Y Lin !!!!!!