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    Neil Ward, OD

    5.0 (1 review)
    Closed Closed

    Services - Neil Ward, OD

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    12 years ago

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    MyEyeDr

    MyEyeDr

    3.5(28 reviews)
    21.3 mi
    $$

    I scheduled an appointment for an eye exam a month ago, as this was the soonest available…read moreappointment. I show up for my appointment a few minutes early and the receptionist ask what my appointment "was". I told her it's at 1:40. She then told me because I did not confirm my appointment that I lost it and was moved to overflow (which meant I'd have to be worked into their schedule). Because I had other priorities after my appointment I told her I'd have to call and reschedule it. I scheduled my entire day around this appointment and had been waiting for a month to have it. The office did send a confirmation text the week prior, but also sent a reminder text everyday that I had an appointment today (to include one this morning). If I had missed this appointment I would have been charged a fee, but they can cancel without notice with no consequences. There is nothing in any of their texts that says they will cancel my appointment, but to the contrary all say that my appointment is good to go and insurance is confirmed. I along with my family have been going to this office since we moved to the area 5 years ago and have never experienced anything like this. It's frustrating and unacceptable in my opinion. Our family all wear glasses and have spent literal thousands in this office. We do not plan to go back at this point, which is unfortunate because I really like the eye doctors I have seen there, but the receptionist is another story.

    This is an Amazing Place! We have gotten our glasses here 2 times in a row! Chis is so incredibly…read morehelpful and knowledgeable! He does not beat around the bush ! We absolutely love his Honesty! We came back again tonight and had questions that Carlos was so helpful answering all the Questions we had! We love this Place! And the Employees are so important to this company! Thank you for hiring The Best!! Annie and Rick

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    Neil Ward, OD - optometrists - Updated June 2026

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