1 Star -- Buyer Beware: Defective Merchandise, Zero Accountability, and a Company in Active Bankruptcy I have been a loyal Neiman Marcus customer for years and have made multiple high-end purchases at their Tysons Corner location -- we are talking about items in the hundreds and even thousands of dollars. I am writing this review because I have reached my limit with this company and I feel it is my duty to warn fellow shoppers before they make the same mistakes I have. Let me start with my most recent issue. I purchased a Veronica Beard blazer -- a beautiful jacket with gold buttons that cost $800. I wore it to a formal event, one of the gold buttons literally fell off and dropped to the floor. Thank God I heard it hit the floor or I would have lost it entirely -- and these are unique, distinctive gold buttons that cannot simply be replaced anywhere. On an $800 designer blazer, this is completely unacceptable. This is not a $30 jacket from a fast fashion retailer. This is supposed to be luxury. And this is not an isolated incident. I have purchased multiple items from Neiman Marcus -- some costing thousands of dollars -- and have encountered defective merchandise more than once. What makes it worse is not just that the products fail, but that Neiman Marcus absolutely does not stand behind what they sell. They do not honor their guarantees. They do not offer reassurances. They do not make it right. They will dispute you if you escalate to the Better Business Bureau rather than work with you in good faith toward a reasonable resolution. I have experienced this firsthand. They will not take back defective merchandise. I attempted to return defective shoes -- and they refused to take them back even the next day. The next day. On defective shoes. That tells you everything you need to know about how this company values its customers. I am now sitting at a tailor out of pocket paying to have my $800 blazer repaired because Neiman Marcus offers no path to resolution that is worth the time, gas, and emotional energy it takes to even attempt it. I know from experience that driving all the way out to Tysons only to be told no -- as they have done to me before -- is not something I am willing to subject myself to again. So I am fixing their defective product myself, on my own dime. Shoppers need to know that Neiman Marcus is also currently in active bankruptcy. Before you spend your hard-earned money -- especially on high-ticket items -- please do your research and understand that you are taking on real risk. If something goes wrong, and based on my experience it very well might, you will be on your own. There are no guarantees, no accountability, and no customer care to speak of. Shop elsewhere. There are retailers who actually stand behind what they sell and treat their customers with the respect that this level of spending deserves. Neiman Marcus is no longer one of them. read more

My fiancé' bought me a pair of sandals today and was given a raggedy pre-used shopping bag and busted shoe box by the Sales Associate upon purchase! Of course, he didn't think it's a big deal! However, for the amount of money he spent everything should've been fresh and new --shopping bag and shoe box! Will be back to get a new shopping bag and shoe box or the sandals will be returned. read more

Neiman Marcus - Shoe Stores Near Me - Mclean, Virginia

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The Truth Does Hurt !! I was excited waiting on my shoes to arrive for a New Year's Eve event... but sad to say, I was totally shocked and extremely disappointed at the shape my $1200 Gucci sneakers arrived in. The right shoe was stained,discolored and appeared to be worn ( And no, these shoes were not ordered from a third party site, but directly online from Neiman Marcus ! ) And when I contacted the customer service at the Tyson Corner location, I was told I couldn't exchange my shoes, but had to spend another $1200 until my first purchase was refunded. I couldn't believe such a reputable company would allow something so blatantly absurd to occur. The only silver lining in this entire ordeal, was the supervisor once reached at the Tyson location, vowed that she would get to the bottom of who allowed such a blunder to transpire. read more

Neiman Marcus - The right shoe has some kind of brown stain on them and the color of the shoe is horrible ( for $1200 ) - Shoe Stores Near Me - Mclean, Virginia

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I can't say enough about how this establishment makes shopping a joy! Service is impeccable and professional. The selection of designer brands is extensive and exclusive. I realize that NM is not for the budget conscious, but I believe the quality of their offerings and their customer service justifies the price. read more

I recently moved back to the DC area and decided to treat myself to some new shoes. Overall, I had a really pleasant experience. The staff was lovely and very helpful throughout the store. Anthony did a great job assisting me with shoes, and the ladies in the jewelry department were amazing I ended up purchasing a bracelet and they made the experience enjoyable and welcoming. The handbag staff overall was kind and attentive however, I did feel a bit pressured by a male associate in the handbag department to purchase an additional item, which slightly took away from the experience. That said, I used to shop here years ago and a lot has changed in a positive way overall. I'll definitely be coming back. read more

I just have to give a huge shoutout to Antonio at the women's shoe salon - his customer service is AMAZING, and he is literally my go-to for all my future shoe purchases! He is so friendly, warm, and kind - he takes his time with you, answers all your questions, and ensures that the items that you purchase are in pristine condition. He doesn't rush you at all, and the whole shopping experience with him is just wonderful! Finding a great SA to work with can be rare, so I'm glad that I was able to work with Antonio! In general, I have always been a fan of Neiman Marcus, as the quality and the style of clothing that you find here really does not compare. They carry a great selection of designer wear, and you can really find pieces that will last for a long time. They also hold various sales and points (for NM card holders) events throughout the year, in which you can take advantage of. Located at The Galleria, there's plenty of parking in the mall. +ask for Antonio! +great customer service +shoes are well-stocked! +located at The Galleria +plenty of parking read more

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Today, I had the most disappointing experience in the fragrance department. As we entered the area, we were met with a complete lack of attention. Not a single sales associate or fragrance model greeted us. We approached two different counters, but the sales associates were either engaged in conversation or engrossed in their cellphones. When we finally managed to get their attention, one of the sales associates simply walked away. Needless to say, we came to the store with a specific fragrance in mind, found it without the assistance of staff which is not the Neiman's experience I'm accustom to. And as a loyal customer, we still made the purchase but hoped that the respect was mutual. read more

Neiman Marcus - Layla begrudgingly cashed us out... - Shoe Stores Near Me - Mclean, Virginia

I purchased 2 purses and a pair of shoes on September 12, 2025, because I was told there was a promotion and I would get a $1,125 gift card for the purchase and $100 gift card for opening an NM credit Card. I therefore opened an NM credit card and purchased $5533.20 worth of merchandise. Both the salesperson Nur and her manager Steve confirmed three separate times that all the items I was purchasing were included under the promotion. On 10/7/2025, I received a $375 gift card. When I contacted the salesperson and her manager, they said they had made a mistake, and I could return the merchandise. This was a blatant misrepresentation. I am so disappointed in NM. I will not be shopping there again. read more

This Neiman Marcus is beautiful, but my favorite section is the fragrance counters. I'm happy to have found my sales associate/ style advisor, Kristy Galdamez! She is one of the sweetest humans inside and out. She makes the purchasing experience fun and seamless. You can enjoy your time in store while having an amazing time with your sales associate helping along the way. Having someone easy going to guide you through your purchasing needs and wants, without any pressure is the best. Best times I've had shopping, thank you Kristy! read more

I just picked up today a YSL shoes that I bought online yesterday. The packaging I must say was not carefully prepared. The box is dirty and the paper inside were very crumpled. And lastly, it's missing the dust bags. This purchase is quite valuable and the service and experience are not acceptable. Please resolve this and take care of your business. read more

Neiman Marcus - Missing dust bags - Shoe Stores Near Me - Mclean, Virginia

Neimen Marcus advertised a line necklace for one price but when I went to checkout, the price increased by $3,100. I spent hours on the phone with "customer service". After 2 days, Neimen Marcus would not honor the original price only offering a 15% discount on their mistake. I did not accept. What happened to NM's Mission Statement promising to deliver "superior customer service... in an exceptional environment"? read more

Was not given gift cards with 4 purchases this past weekend. Customer service tells me to call store. I call store was put on hold for 20 minutes to only be told to call customer service. Emailed customer service 5 times and got the same form letter reply to call store. This is unacceptable. Sales should have given gift cards on my eligible purchases about $1800 worth. I frequently shop here but won't anymore after this experience. read more

Amazing and impeccable customer service. Then again with their prices, there's really no choice. Neiman Marcus is coveted by the wealthy. Mostly I laugh at the $500 plus ties, although kudos on their store layout. The sculptures and paintings are impressive. It has that museum feeling to it, and have to say entertaining. Only time I shopped here, was due to compensation from a cologne company. Freelance writing occasionally pays off. The level of knowledge displayed in the fragrance area, is much higher than you'll find at Bloomingdale's or Macys. If pricing wasn't an option for me, I would definitely get colognes and suits here. They definitely have some sharp looking shirts and suits. The problem is, how much do you want to spend ? read more

Went to the men's shoes department today and I had to approach a sales rep to inquire about Chelsea and Chukka boots. The black sales rep looked me up and down and determined I wasn't worth helping. He pointed me in various directions and left me to tend to my needs. I suspect he judged this book by its cover (black and with daddy-day cloths) but the joke is on him and Neiman. I don't shop there often but when I do usually spend about 2.5K. The service is trash and this is my last trip to Neiman. read more

Neiman Marcus - Left without a purchase. Making people feel they don't matter is not good business and business is not good at Neiman Marcus these days. - Shoe Stores Near Me - Mclean, Virginia

Ordered and was fitted for a tuxedo nearly 4 weeks ago. It was "Promised" to be done in less than 2 weeks. I have called and left a voicemail for the salesman and texted him as well. No reply. I called the store several times and no one picks up the the phone in the men's department. Bad news. Stay away! read more

I highly recommend Karla Pichardo, Bellefontaine brand ambassador. See photos for in depth review. read more

Neiman Marcus - A raving review of Brand Ambassador at Neiman Marcus. - Shoe Stores Near Me - Mclean, Virginia

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12/233/2020 -- update, I received the placement via overnight and now ready for my holiday table. **Review for curbside pickup** Not happy. Ordered 6 placemats for my holiday table. Extremely pleasant staff person delivered to the car at curb site. When I arrived home and opened the package, there was only 5! Well so much for my holiday table with matching runner. Note to self, if you ever do curb side pickup again, check your purchase before pulling away. Now, trying to resolve by phone and will have to wait for delivery. read more

Neiman Marcus - Shoe Stores Near Me - Mclean, Virginia

NEIMAN MARCUS, The very best quality, high- end merchandise that puts every other store just like her sister store, Bergdorf Goodman. Worth one's time, every time. Service is almost every single visit. Online servicevis great, too. read more

The beauty and fragrance area at Neiman Marcus felt more like a chaotic marketplace than a luxury shopping experience. I've never encountered anything like it before. There were simply too many associates in the area, which created an overwhelming and uncomfortable environment. I went in to pick up a fragrance and, while being helped by an associate, I was randomly approached by another associate from a different kiosk trying to sell me a random fragrance. The pressure was so intense that I rushed making my purchase just to escape the discomfort. As I was checking out, yet another associate approached me. This kind of experience is uncouth for a store like Neiman Marcus, and not something I've ever encountered at any of your other locations nationwide. I won't be returning. read more

Amazing customer service! Had an issue with an order placed online for in-store pickup and the employees made sure everything was fixed asap. read more

Update neimans contacted me listened to all my concerns and addressed them... Thanks neimans read more

07.19 This is the first time I've shopped at this Neiman's. I came in on a Tuesday to see if Chanel has the bag I'm looking for. I stood in line and Cheryl came over to say they closed at 6:30. She asked what I was looking for, told her a WOC or a grand shopping tote. I guess grand shopping is not sold in the US anymore. I can only find those in pre loved stores. They didn't have any WOC either so I was asked to come back the next day to explore other options. Feeling disappointed, I head over to YSL, checked out WOCs and end up buying one in camel color. The attendant was super helpful. Went over warranty and any issues to bring bag to her or any Neiman stores for repairs/cleaning. 07.21 I came back to Chanel with a friend for support. I was afraid of getting pushed to buy something I didn't not want, needed someone to drag me out of the store just in case. Andrea took care of us and she was super fun. Very genuine and gave us a lot of info on pricing, bag designs and type of leathers. I told her I'm looking for the classic WOC in lamb skin but was informed it was not available in store. So I was going to settle with the trendy WOC or small. She pulled out the camel colored trendy and surprised us with the black and camel classic WOCs. She beamed and said we got this late yesterday. I was elated because the black leather and gold hardware was exactly the combo I wanted. When she rang my tab, I used Apple Pay which declined the transaction for fraud. She was so patient. Said it happens all the time. Had to call Apple Card and waited another 10 minutes for account to update. Love the stellar service from both stores. I would shop here anytime than go to a brand boutique. read more

Neiman Marcus - New mini collection - Shoe Stores Near Me - Mclean, Virginia

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You get what you pay for. The level of quality and service at Neiman Marcus is exceptional. Yes, you'll pay for it, but man it feels great to be pampered! Jan was my personal shopper during my last visit, and she went above and beyond to provide me with an experience that made me feel special and taken care of. She waited on me hand and foot! Lunch in the cafe also came with excellent service. LOVE Neiman's! read more

Neiman Marcus - Shoe Stores Near Me - Mclean, Virginia

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I visited Neiman Marcus located in McLean on Sunday, June 30th around 3 pm to return two formal dresses purchased online. When I entered the formal gowns section located on the 3rd floor instead of greeting me as a customer, I encountered a sales associate on her phone. I had been standing in front of her for nearly 30 seconds before she acknowledged me. In fact, she never greeted me. I politely interrupted her scrolling on her phone and informed her that I had two dresses purchased online and presented my receipts. She then proceeded to ask me a strange series of questions. For example, "Am I sure that I purchased the dresses from Neiman?" and "Why did I purchase two dresses of the same size? I found this line of questioning to be offensive and intrusive. 1) I presented my receipt upon initiating the return. So, yes, I purchased the dresses from Neiman which was apparent from my receipts. 2) It is not relevant that I purchased two dresses in the same size, as both dresses fell within the return policy and outlined parameters. I will not speculate as to why she was asking me these questions or her lack of courtesy, but I was highly offended. Her lack of warmness and line of questioning was unprofessional. As a customer, I did not appreciate this treatment at all. read more

Neiman Marcus is the most infuriating luxury retailer I've shopped at. They have a useless customer service department and are unrelenting if issues arise after purchase. I purchased two expensive sweatshirts that began to break down immediately and pill all over. I wore the sweatshirts for all of two hours. I was able to fill an entire portable fabric depiller after one wear of the sweatshirts. Rather than reach out to the manufacturer to try and get a replacement, they decided to "promise me" a $30 refund. They never provided the refund and resisted any other resolution. Every subsequent attempt to contact them was met with 45 minutes of tedious verification or incorrect information, before proceeding to do nothing. You can expect better treatment at JC Penney. read more

Last night, I took my son to Neiman Marcus in Tyson's Corner to go shopping in the Purple Brand area. He was celebrating his sweet 16 and had received many gift cards. While we were shopping, an elderly white lady with glasses kept following us. Despite others trying to get her attention, she seemed solely focused on us. After I complained to someone, she finally asked if she could help us. We declined, saying we were just looking, but she continued to pretend to be on the phone and follow our every move. My son ended up purchasing a hoodie but felt uncomfortable and targeted due to the lady's behavior, so we left. read more

Neiman Marcus - Shoe Stores Near Me - Mclean, Virginia

The NM experience. Very little specialty or retail experiences in the world can top it. Looks like a department store but performs like a small specialty boutique. They call themselves a "specialty retailer" and really live up to the moniker. Been shopping here, DC Chevy Chase, and even their LAST CALL outlet center since the late 80s and loving every minute of it and every dollar spent has been well worth it. Here and around the country on travel. Tysons is my fave since the parking challenges of DC are eliminated + there are many additional stores and dining options to augment NM. Parking is free and abundant. Plus, their associates don't hover. They make themselves available and give you space as a shopper. Men's shoes, fragrances, Chanel boutique, lingerie, shoes, clothing, the cafe, etc, etc, etc....been there...and done it. If they don't have it - they'll find it. Saks is fine. So is Nordstrom and others but none are Neiman Marcus. The rustic silver bags and packaging they use with that logo even take me to another place emotionally when I see it. I think I wanna be buried here when the time comes lol. read more

Neiman Marcus - On one of my smell-a-thons. I want all of these + about three others. Dang. - Shoe Stores Near Me - Mclean, Virginia

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Very bad. No wonder other people feel the same. I've got a defective leather L'Agence jacket which was originally $1595 (but I doubt it) on sale for $406.19 total, I texted them with the pictures and they sent me shipping label. I shipped it back immediately Monday 8/7/2023. They received my package Saturday morning 8/12/2023 and still refused to process my refund! The lady in the chat told me they need more time since they have another orders. Sorry but is this my fault? You sent me an expensive jacket which look like it's been worn before. I need my money back! Absolutely disappointing. I have an experience with return of defective item in another company and they've refunded me as soon as I shipped it back without any questions. First time ever the company refusing to give me MY money back since they've got an item back. I am still waiting for my refund ORDER STA000000000322665 My mail mariiabelskaia@gmail.com read more

Neiman Marcus - My return was delivered 8/12/2023 in the morning - Shoe Stores Near Me - Mclean, Virginia

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Neiman Marcus provides nothing less than a great shopping experience. This review is based on the time I went in to purchase some gifts for my fiance. I was greeted and asked if I needed any assistance. The gentleman (I can't recall his name at the moment) that helped me was AWESOME!! He was very knowledgeable about the various brands and offerings of their bags (purses). He helped me choose a very nice Balenciaga and Christian Louboutin bag. I told him that I also wanted to purchase something from the Gucci store. He called his friend that works there to ensure he was working that that and escorted me to the Gucci store. As we skipped pass the 15 or so shoppers waiting in line to get in, we were welcomed at the door and proceeded to go in to shop. Their presentation and care of your products is superb. I will definitely be a returning shopper at this Neiman Marcus and encourage anyone who's looking for A1 service to shop here. read more

Neiman Marcus - Neiman Marcus makes buying birthday gifts really easy!! - Shoe Stores Near Me - Mclean, Virginia

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I ordered a gift of six martini glasses that were shipped from five different stores all over the country in five different boxes naturally each one wrap differently, some in original boxes, some in bubble wrap. It was shocking that I had ordered from Neiman Marcus because I expected much more from them. I had to pay a shipping company to re-wrap everything in one box so that I could present it as a gift. I really think that Neiman Marcus has gone downhill and there'll be a time that there won't be any more Neiman Marcus. read more

Updating my review because I actually had an issue with an order placed by a NM client advisor IN-STORE, it NEVER arrived! I reached out to the client advisor, asked for a tracking information and all he texted back was "will be coming soon". It has been three weeks and I still haven't received the item. I reached out to customer service one week ago and they directed me to the fragrance department. They told me to reach out to my client advisor. I asked if they're able to check their system just to see what is the status of my order. They said no and told me to reach out to my client advisor (who has not been very responsive). I called customer service again. They directed me to delivery and shipping department, there was no answer and they told me that they will leave a message for them to call back. One week later and still no call back. This is very poor customer service and is essentially stealing/fraud. I will likely only purchase from my NM Chanel SA from this point forward and no one else. Even then, I will only purchase items I can walk out with. Do not let a CA/SA place an order for you online in-store. TLDR: Do not allow in-store online ordering through a CA/SA. There's a chance you won't receive your item even though they've charged you for it. And there is no point in going through customer service because they will leave you hanging without any answers. read more

I had the unfortunate need to use this Neiman Marcus's restroom. I've seen nicer gas station bathrooms - Walmart has better (and cleaner) bathrooms. It was trashed. With the scuffed walls, torn cabinets, and stained carpets I shouldn't have been surprised in the lack of cleanliness of the actual facilities but I was. A gallon of paint, a hammer and a scrub brush would do wonders. Needless to say there are plenty of other places I can spend money in! read more

Ashley at customer service was amazing. I usually shop online and pick up due to the snobbish way most employees treat customers. Ashley saw I was waiting for a while, she acknowledged me and said she'd be right with me. She came and handled my return efficiently and even helped update my account. She was polite and friendly and definitely made me feel valued. read more

I went to NEIMAN today for a photo with Santa. After taking a photo I begin to walk around the store just browsing. They have some UNIQUE things for gift ideas and somethings just for me! I talked with some of the store clerks about things in the store and Santa. I had a great time. I will probably be back after Christmas because of the amount of people in the store or I will just come early. Judy was great assisting me with my purchases! read more

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Just an update on the perfume I was looking for. So instead of Neiman Marcus, I went to Macy's and told them that I was looking for a perfume but didn't know what it was called. They sent me home with 8 Dior samples to test... instead of saying that they were not trying to sell !!!!!! Fast forward, three days later I went back to Macy's and got three perfumes instead of one! Because I tried them all and fell in love with three of them, including the one that I was looking for. This is called customer service. They sold three instead of one just because of their caring attitude. Neiman Marcus at Tysons corner really needs to reconsider their services and attitude. read more

Updated to say that I've tied curbside since and they have improved their wait time so I had to update this review.

I had placed a few orders online for silicone-free strapless bras since I am allergic to silicone grippers but unfortunately the sizes I ordered didn't work out so I came here in person this morning to get fitted. Vera assisted me by getting different sizes for me to try on and giving me her professional opinion on which size looked like it fit best. She also asked me if I wanted a complimentary bottle of water. She was very professional, helpful, and outgoing. I don't come to Neiman often but I can see that providing customer service is important to them. If the prices were within my budget I would shop here more frequently given their excellent customer service. Neiman was one of few retailers that sold the Chantelle silicone-free strapless bras and that's what brought me here. They also had the best price for the bra when I shopped online. The retailer price is $78. I saw it online for $37.80 and today it was only $27 as it's the last call. Score! read more

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Since I last reviewed it should be noted that they accept all credit cards, and not just their own. I think this is a great policy change that just makes a lots of sense. We are here on a pretty consistent basis as they have a solid women's shoe department, and a large selection of bags and accessories for women. There is also a good sized stand alone Louis Vuitton boutique, and smaller Prada and Chanel mini stores inside. read more

Neiman Marcus - Shoe Stores Near Me - Mclean, Virginia

Worst online customer service Worst online customer service. Tried to chat with online CS. First agent was assigned after 4 minutes of waiting. (3.22 entered into chat, 3.26 pm agent was assigned, 3.29 no reply from the agent). 2 nd attempt today 3.33 pm entered into chat, they said waiting time is 2 minutes, but until 3.44 no agent is assigned. This NM chat apps is totally useless!! I tried to get my refund with no success read more

I'm so glad I went to Neimans because they have an actual Guerlain counter and the sales rep Ruella is just amazing. She helped me find the lipstick and shade I was looking for we well as assisting me in finding my holy grail mascara. Their mascara is amazing and smells like roses (which I love)! I love how we're now connected, if I need to stock up it's just a text away. read more