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Neiman Marcus

2.6 (47 reviews)
Open 10:00 am - 9:00 pm
Updated a few days ago

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Neiman Marcus, La Cantera Mall, San Antonio
Hope A.

Fabulous store! Always helpful sales staff, especially Saliha in Dior. Wonderful sales going on and amazing prices of Christmas items. Highly recommend for personal service at its finest.

Keri M.

The Chanel counter stole my money lol. Isa was really helpful in helping me pick out all the newest and prettiest colors, and she was very sweet!

Aidan Mattox, ruffled, spaghetti strap, open back dress in ice pink.
Hanna F.

I was nervous enough coming here since I am young and the sales staff would assume I was going to waste their time by trying on things just for fun. Little did the sales staff know I was going to be a quick commission, in and out, with a specific bridesmaid dress in mind. I bought a lovely Aidan Mattox dress for the wedding that I am in love with, but I wish I could've gotten it at Saks because they are much more friendly there and I would preferred to have given THEM my money. Even as I was buying the dress, they were still rude to me, as if they were losing money and I was wasting their time. They didn't have my size in stock so the sales lady, Robin, ordered it from a store in Illinois and was less than enthused during the whole thing. I called the next day (to follow up on if the dress had shipped or not), dealing with a different girl, (Lori, Laurie, whatever) who talked to me like I was stupid. This tells me it wasn't just a fluke the first time with Robin. Also I was sure there were going to be complimentary alterations to my dress that I paid full price for (not on sale). They said the alterations would cost as much as my dress, so I said I will go to my own seamstress who I have used for years. They promptly corrected me saying "it would cost the same no matter where you go." I thought the customer was always right? How about responding with "Yes ma'am, no problem." This was my first time at NM and from the moment I walked in, asking questions about where to go to find formal wear, each employee made it very clear I was not worth their time. My advice to NM is: don't judge customers by their appearance. It's not like the store was busy on a Monday during the middle of the day - what's the harm in taking care of me when y'all are doing nothing but talking to other coworkers behind the counter? UPDATE: I called to check on my dress again. Once again a young girl was being rude to me. In the middle of calling out a long number to her the phone is handed to a different girl. They start answering a question that I didn't even need answered, so I interrupted her to get my actual question answered. As it turns out, if you are a bit** back, poof! they treat you with respect. Throughout this whole ordeal I was my sweet, funny self, hoping they would be human, but that didn't work. Then I put my bit** hat on and got things taken care of.

Kiehl's Products... For Dogs :))

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8 years ago

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12 years ago

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Nordstrom The Shops at La Cantera

Nordstrom The Shops at La Cantera

3.7
(82 reviews)
0.1 mi
$$$

Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

I wish I could give no stars as their security agents and certain employees in store ( especially…read moremanagement ) are literally unsafe, dangerous and hell of bullies. These security males have no balls to stand up and do what is right and their management ( female ones) suck . They get bored and start tripping on innocent customers when they do not have any thing better to do. I wish the company will fire them all and do an extensive checking and training first before hiring security . The ones they currently have now are dangerous because they falsely accuse ( their own attitude they think is being done by customers ) and not to mention very unkind and not good looking at all lol . Their faces resembles their dark deeds . Don't shop here, they literally suck in customer service . They sell used items . Shows no class .

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Nordstrom The Shops at La Cantera
Nordstrom The Shops at La Cantera
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Shoe Palace

Shoe Palace

3.0
(8 reviews)
0.1 mi

We visited this establishment last weekend and were appalled by the disgraceful customer service we…read morereceived. It all started when we observed our daughter being mistreated by the cashier after she requested a pair of shoes in her size. We observed the cashier belittling our 16 year old daughter and proceeded to intervene. We asked for a manager and that's when we were shocked by what happened next. We explained what transpired to the manager Noah, expecting him to "manage" the situation, but he had the audacity to responded saying "I didn't see what happened so...". He shrugged his shoulders and further stated "I'm sorry you feel that way but I didn't see what happed so there's nothing I can do about it". We patiently explained the situation again and his response was the same. We instructed our daughter to put the shoes back because we will never spend another dime in Shoe Palace. At this point the manager reared his disrespectful attitude and stated "don't ever come back here again". Frustration set in for us at this point as we followed him to the cash register and asked for his name. He refused to give us his name and also protected the young lady who disrespected our daughter as both of them vanished to the back of the store and refused to come out and deal with the unfortunate incident. We demanded his manager's name and he refused to provide that information as well. Another employee at this point saw what was going on and called one of the other managers to handle the situation. He was very helpful, apologized for the incident and provided us the name of the other manager, Noah, who was overly disrespectful to our family. I'm not sure what type of training these managers/employees receive but they need some serious training because we will never, and I repeat, never do business with Shoe Palace again. You have lost very valuable customers!! Our family has given a lot of business to SP, but the disrespect and unprofessionalism we endured this trip has permanently cancelled any future business with Shoe Palace. We will also encourage our vast network to NEVER shop at this establishment. I hope SP's corporate team engages with this location sooner rather than later because this seems to be a trend based on the other disappointing reviews written about this location. I highly recommended replacing this VERY inexperienced, rude, and obnoxious manager with someone competent. I also recommend personnel training for the entire staff and that ALL EMPLOYEES WEAR NAME TAGS. I also recommend a point of contact outside the store in the event future customers encounter this level of disrespect and lackluster customer service.

HORRIBLE! MANAGER IS A JOKE! You better hope they don't sell you defective shoes. I wanted to…read moreexchange them only and because they were slightly used they wouldn't allow it. The Nike Jordans were defective! I didn't even ask for my money. I had proof I had bought them 6 days ago. This was at the la cantera location. I stayed outside the store and told about 4 people that were going to go in about my experience and they decided to go elsewhere. I go to the mall often and will make it a point to do this every single time I go so others don't have to deal with this horrible service.

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Shoe Palace
Shoe Palace
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Shoe Palace

Neiman Marcus - shoes - Updated June 2026

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