The quality and age of the rental RV's !! The RV we…read morerented had 132,300 miles on it and it rattled and shook on every bump on the road. It took the 1st 20 miles to get rid of the flat spots on the tires from sitting a prolonged period of time. The Auto shop that we used to rent the Cruise America RV from stated that the septic tanks were drained from the last use which was false. We parked in a private driveway and used the facilities in the home for all but evening number 1 relief 5 or 6 times in the 3 days we rented. When I drained the septic tank at the end of our rental... I drained out almost 10 gallons or putrid raw sewage into 2 ...5 gallon buckets. None but a few pee's was ours. Thanks Nelgions !! Additionally we were charged $50 for propane for 3 nights of mild heat put into the unit at night. I was informed we used 40 or more gallons of propane?? B.S. !! That's like 5 twenty pound gas grill tanks. We used minimal heat in 40 degree nights. Last but not least ... the engine was a dog and sucked down gas at a rate of less that 6 mpg at a constant speed of 65 mph... TERRIBLE !!! So, in my opinion, I would not use this particular franchise facility to rent my cruise America RV. I would look elsewhere, and before you decide to drive away, check the condition of the RV with a test drive down the road which I failed to do. You may find that before you spend your money. You certainly don't want to drive this particular RV, for any particular distance. I went 467 white knuckle miles. No Thanks.

My advice....DON'T LEAVE HOME! We rented a 25 foot unit for a trip to Florida. The trip would…read morehave been better if we were riding as unsecured freight in the rear of a tractor trailer. The Rv was shabby, looked very old and drove and rode like a tank. It was impossible to sit in any of the passenger seats and enjoy the ride or do anything else. Driving it was like trying to stay on a bull for 8 seconds but in this case it was trying to stay in your lane. this was the biggest mistake we ever made. Needless to say our vacation was ruined. Now I know why when we called ahead and asked if we could see the Rv before picking it us we were told NO because "it had been sanitized". Well when we picked it up it had sanitized dust balls on the floor.

5 stars isn't high enough. I called after my black tank clogged. They told me to come in right…read moreaway, they spent over 2 hours cleaning out my tank. My service dog ‍ and I were very comfortable in their lounge area. I've used 2 other RV repair facilities in Massachusetts and Connecticut that couldn't handle simple repairs. I will definitely coming back to Long View again.

Going into the 5th week that my RV has been in for some repairs. No matter how many calls I make it…read moreis literally impossible to get a service rep to answer my calls. I leave message after message for repair updates and I do not even receive the courtesy of a return phone call. I managed to get the service rep once and he explained the repairs with the exception of the last repair which are windshield wipers. Some mysterious issue if a replacement part was order or not. I have called and called for an update and my perception is I am being totally ignored and blown off. I am wasting precious time unable to use my RV on any trips. How difficult is it to walk across the service department floor to parts and find out if the part has been ordered or not. Absolutely terrible follow-up to requested repair work. According to Longview management... "We always aim for five-star customer service..." Well you missed the 5-star target review totally.

They helped us find precise and accurate RV parts for what we needed…read more Very helpful, kind, considerate and we highly recommend!

Is it possible to remove a star? Traveler beware !!! Bait and switch owner. Promised in writing…read moreout the door price. Drove 200 miles to purchase a brand new trailer with Cash in hand. Tried to add 2500.00 fee never mentioned in any negotiation.. Rude, obnoxious, just a bad person to deal with. There's a right way and a wrong way to deal with customers. unfortunately the owner only knows the wrong way in my experience. ​

This was an experience I would not trade for the world. Clean, organized, personalized, comfortable…read moreand fun! I can't wait to have an excuse to rent from Brian again!

We decided to take our 2 young kids camping for the first time and came across Kindlewood Camping…read more The Jayco Jay Feather camper was perfect for a family of 4. It was clean and well stocked and was large enough that we didn't feel on top of each other. Brian was a pleasure to work with. He was very responsive and made the entire experience seamless. We definitely plan to use Kindlewood Camping again.

We had a major leak in our outdoor shower that ruined the entire back end of our camper!!! This…read morewonderful repair shop not only did extensive repairs to get it back on the road but they did it in less than a month and gave it back to us before our beginning of the season Memorial Weekend camping trip. They were courteous their work was impeccable and he was very honest about little things that we could do ourselves and save us some money as we were already having to spend quite a bit of money to do most of the repairs. Finding an honest and wonderful repair shop is not easy in today's day and age but these wonderful people took amazing care of us and our camper! I highly recommend if you ever need work done on your RV or camper to use them!

Everyone here is helpful, knowledgeable, and skilled. They checked my boat trailer for road…read moreworthiness, installed new submersible rear lights, and provided excellent advice. The timeframe and pricing were reasonable. Highly recommended.

I rented an RV for February vacation 2021. This place was horrible! When I arrived they showed me…read morethe RV and it was filthy! It was covered in dirt and salt. When I asked why it wasn't cleaned I was told it was "too cold out and the water would freeze", however there was an entire car lot of used cars as well as other RV's that were shiny and clean. I had been told on the phone that I could leave my car at the parking lot while I was away and would need to pay a fee for the parking. When I arrived I was told that I had to pay cash for the parking. I had requested ahead that the RV be "unwinterized" so that I would have water and be able to use the bathroom. When I was picking up the RV I was told that I needed to fill the water tank myself. I told them I was leaving right from there and had no place to fill it up I was told to do it at the camp ground I was going to. However- NOT to use the bathroom in the RV unit I had water. Seriously?! This was February mind you. So I asked where the hose was to fill the tank, I was told they didn't have one and I could "ask to borrow one at the campground" WHAT?! This is what I was paying for? I arrived at the campground late that night, of course no one was around and I could not get a hose or water. This was my first time renting or using an RV mind you. I was filthy from just getting out the cord to plug in the RV it had so much filth on it. The rear view mirrors were not even useable until I cleaned them. My daughter and I were so miserable we called the company the next day and initially were greeted with significant sympathy and desire to fix things. Within a very short time that changed. I was treated rudely and disrespectfully. I asked to have my car keys left for me to get my car as I would be returning that day instead of keeping the RV for a week and they refused to leave my keys!!! I couldn't believe it. I was so dismayed by this I sent a complaint to the company and asked for my money back I never received a response. STAY AWAY they are thieves and terrible business people!!!!

Rented a 24' class C rv for a trip to Cape Cod. The unit was only 2years old with 20k miles in…read moreexcellent shape. Eric, the owner, went thru an extensive walk thru on pickup. He also called me post-rental to inform me that I would not be charged mileage since I reserved the unit early 2026. If you want a new unit and a very honest and reputable vendor, i would highly recommend this company.

From the owner: Connecticut RV Rentals, part of Certified On-Site RV Service LLC, offers a premier selection of…read moreluxury RVs designed for unforgettable adventures. Whether you’re planning a family road trip, romantic getaway, or weekend retreat, our fleet provides the perfect balance of comfort and convenience. We also provide expert RV repair and maintenance services through Certified On-Site RV Service LLC and secure storage options at Bolton Notch RV Storage. From rentals to repairs and storage, we’re here to make your RV experience seamless and enjoyable.

It was a midnight 911! 4 tow trucks couldn't help us! Eric called and told us what to do…read more We were towed to his place. This man up sleep to help us. He was having an rv show the next day. This was true professionalism! I absolutely would use this company again with out reservations. www.needgod.com

Service and staff are excellent Highly recommend their services. Service or storing work wellread more

I recently rented an RV from the Danbury CT location. I saw a previous review that didn't go so…read morewell so I think it's best I post my review as well. Fortunately, my trip went off without any issues. Erica, whom works at the rental office was completely upfront about everything. I was given an opportunity to view the vehicle prior to renting it. She thoroughly explained everything from the site hookups and fuel consumption down to stashing your valuables while away from the vehicle to lessen chances of being broken into and robbed. I drove 3000 miles and had zero issues. The rig I used was 31' and had about 11000 miles on it. We went over the vehicle inside and out to point out any damage prior to leaving and also how they would check the waste tanks upon return. I had my wife and three children with me. We stayed in Destin Florida at an RV park on the beach. So beautiful. Everybody had there own space to retreat to if needed. I would totally recommend this rental facility. Upon returning, Erica stayed a bit later on a Saturday to accommodate my return. We went over the vehicle and she refunded my security deposit after checking the vehicle for damage. Thnx for one of the best vacations I've ever had. -Ken

The RV was dirty when we picked it up. Swept, yes, however it did not look like any cleaning…read moresolutions have been used in years! We are returning it cleaner than we found it. All the seats/benched that were cloth were disgusting and stained! Couch was too worn, to the point where my 6 year old would fall through even when buckled up. I get its a rental but, come on! Use a shampooer for pete's sake! If we were not so locked into all the KOA's we paid for, and so far from home, I would have bailed on this rental. The whole thing shakes past 60mph. The steering wheel was so loose. The suspension is messed up and felt through wheel. On way back, the check engine light came on. The a/c sucks, its loud and leaks! The back room was always hot! Thank goodness we brought a fan. It rained and came through the shower and lights in the cabin. They claimed the outlets would work while driving without the use of the generator, I asked multiple times as my father is oxygen dependent. They lied. The cigarette lighters hardly worked as well, every few minutes we had to push the chargers back in. Way over priced and will NEVER use this company again! Good; The local office people were very nice and accommodating. It does not seem like Cruise America gives this local business what they need to maintain their fleet. Loads of cargo room, get 10% off at KOA, hook ups were good.