Please hire anyone else to do your cleaning. They are lazy, do a half-assed job and don't put things back in their place. Even after giving them this feedback, it still continues. Find anywhere else! read more

Simply asked for a quote was lied to about a price, then raise the price and when I asked to clarify, was rudely told they would not work with me without any explanation. The owner is clearly on a high horse and not somebody I would ever want in my home. read more

Requested deep cleaning and paid for deep cleaning. They dint even do regular cleaning. I had to turn on my iRobot and do mopping myself. They are the worst i have ever seen. Very unprofessional! Better stay away. read more

Excellent wouldn't choose another cleaning company I love how they clean my house in a fast timely manner read more

They've cleaned my home 7 times previously and I was satisfied, but yesterday one or more of the cleaners broke the nearly 100 year-old lamp in my living room. Nobody mentioned it before they left. Raul is the person I texted to set up appointments. Upon discovering that the lamp was broken, I sent Raul a text. He apologized and said he would see what happened, but I still haven't heard back from him. I believe at least a partial refund is in order. read more

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Nelly Green Cleaning is reliable and professional. They have cleaned my home for a long time. They take pride in the job they do and leave the house fresh and clean. They have never missed an appointed cleaning. There is good communication and a good work ethic. I do recommend Nelly Green read more

Love Nelly and Raul. I've been working with them for over a year now and couldn't be happier. They are super thorough and always happy to double check or go back over something that needs a little extra scrub. Highly recommend, you won't be disappointed. read more

They are terrible!!!! The house is still dirty when they are finished! They skip a ton and the house doesn't even smell clean when they are finished! Do not use!!!!!! read more

Nelly Green is extremely reliable and affordable. I was very happy to find them. My schedule sometimes changes and they are able to be flexible and very efficient. read more

I can always count on Nelly and her crew to do a great job! The house is always spotless after they leave. I can always count on Nelly to help me out when I ask her last minute too. She is reliable, efficient and hard working. I highly recommend her! read more

Hired this service off Thumbtack to take care of my move out clean. To bid the job I had to provide VERY specific info about my home u.e. sat footage, # of floors etc....you know, the standard info one would provide to be provided with an accurate bid. I corresponded with "Nelly" or so I thought multiple times leading up to the day of service (turns out it was actually her admin reconfirming the price, the size of the team etc. I originally requested the team arrive at noon on the day that was out final walk thru. IlSince the walk thru appy was scheduled for 6 PM the same day of the cleaning I was concerned they might not be done on time. I was assured multiple times that it normally takes a team of two ~3.5 hours to complete the work. I thought " hmm, ok". My family and I had been working feverishly to clear all rooms of my 2 story home and had cleared the tionstory, with plans to complete the lower level that morning. I get a text ~ 10 am saying the cleaners would be there by 1030! In my book, people who show up early are almost as bad if not worse than those who show up late. I called"Nelly" immediately to advise that I was still clearing bottom floor rooms and dealing with other contractors so them arriving earlier than noon was NOT what I wanted. She said she would check to see if they could swap my appt with a client they had scheduled afterwards and she said she would but called back immediately and said they "didnt want to make their other client uncomfortable" so they were going to be there at 1030. So I guess my comfort could be damned? Again I thought "Yeah, ok". So basically, two woman team showed up and went to work. My downstairs and kitchen had not yet been fully cleared so I directed them upstairs to get started. I had carpet cleaners also scheduled for later that day to clean 5 of the largest areas of my home so they basically got a pass as I told them they would NOT need to vacuum those areas. By the time they got downstairs we had the other areas 95% cleared and we were still in motion. The next thing I know a 3rd individual showed up and turns out she was the admin I had seen speaking with. She vacuumed the media room- the last room we were in the process of clearing and seemed annoyed that she had been called un to vacuum. While she was jerking the vacuum cleaner around I do remember hearing a crash but assumed maybe they had dropped some of their cleaning supplies or something. She came out and announced "We're Done" and then proceeded to explain to me that " The house was in bad shape and it took them longer than the normal time". To quote Forrest Gumps mother: What is "normal" any way? I told her that if the quote she provided was contingent in them finishing inn3.5 hours and anything beyond that would incur additional charges- then OK, fine. But that was NOT how the pricing was stipulated during our negotiations. She then went on to say that Thumbtack is the one that forces a flat rate to which I replied: " If you don't like their pricing model, dont promote your services on Thumbtack". Essentially she demanded an additional $60 on top of the agreed to rate.Oh, and what was the crash you may be wondering? That was a precious Bonsai tree I had managed to keep alive for the past 4 years! They broke my tree, didnt divulge that they had broken it and left like it never happened with $70 extra bucks in their pockets. I typically try to hire folks who seem committed to making their small business succeed, so I dont normally quibble about contractors being bonded and insured. After this experience I may have to reconsider my stance on that. I contacted them immediately asking how they intended to compensate me for my loss- she refused to acknowledge the damage or the low character of workers who damage property and dont apologize. She write me a curt response via Thumbtack messaging asking "What do I REALLY want?" I want some to unbreak my tree and to work with a cleaning service that actually knows how to wipe down a pantry shelf or clean the baseboard properly read more

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Nelly and her team are always great! They do an awesome job and are always on time. I've been using them for over 2 years now. Highly recommend! read more

Incredibly unprofessional service. Communication from "Nelly" was rude, and derogatory, and the level of a "deep cleaning" was less than what I would have accomplished myself. Afterwards, when I complained that the cleaning was not up to par, I was told that it was my fault for not directing them to clean certain areas better. Forgive me if I'm wrong, but I don't think that I should be required to tell a CLEANING service how to CLEAN. read more

Nelly Green does an incredible job cleaning our house. She is extremely thorough, and she is the reason I am able to stay sane! She even wore a mask during the time of COVID, which I so appreciate. Wish I could give her a rating of more than 5 stars! read more