The owner is a Liar. I took a drive sprocket and bearing to Nelson Tire & Automotive to have them press a bearing into the sprocket. In the process the bearing went in crooked and broke the sprocket. The service manager apologized, and wrote on my receipt that they were responsible for damages and would replace the damaged items. I searched around to find the best deal possible on the internet, to help save them replacement cost, which put me without my motorcycle for 2 weeks. (They said they were going to make the employee pay for the part and take it out of his paycheck. I thought that's why they carry insurance, if they do, for just such an incident.) After receiving the sprocket and bearing I had the work done properly at Cowboy HD in S. Austin. I took the receipts to Nelson's and was told the owner was on vacation, and only he could sign the check. I went back again on another day, and was told he wasn't there. I left my telephone number and was told he would call me back that day to let me know when he would be there. I did not receive a return call. I went back the next day and caught him there. He wouldn't talk with me, and the service manager acted as the liason between us. First he told me that the employee would have to pay me directly from his pocket. He didn't have the money. Then I told them that the company was responsible for the reimbursement. The owner then informed the service manager that he would reimburse me for the $26.00 I paid to have them do the job, but he was not going to reimburse me for the damaged items. I then informed him I would be sueing him for damages, and he replied: " Do what you have to do". I am now in the process of sueing the owner and the company. read more