It's up to the customer to research and do our due diligence before walking into a dealership. Not once did they push anything and explained everything. Just takes conversations and being knowledgeable about the vehicle and process helps.....when I communicate with them. They are there to sell cars and I are there to buy one. In between that is the regular process that everyone is aware of. I cannot once they push anything. read more

I waited to write my review intentionally, but on my second time getting an oil change through this place and having a horrible experience twice it's time. We used to go to the amazing Cedar Park location for servicing, but have moved in the area in the past year and it is more convenient here. I was at the location for over 3hours waiting for just an oil change and inspection per my service matience package scheduled for 1:30pm. A routine task that takes 15-30 minutes. After over an hour and half I asked if they had an update because I waiting patiently for a long time for a quick service for them to tell me all day they have been down a bay and behind. Why would you not tell me when I checked in or really any point while I'm waiting? They tell me I'm still in line and they haven't even seen/started my car yet! They go to check with the mechanics and they come back and say 40 More minutes after I have been stranded at the dealership for 2 hours at this point already. They say they can pull my car and I can reschedule. How does that help me? I'm out of all of this time for work unexpectedly already and then have to come back another day and hope it goes faster when I have had long wait times both times. There wasn't that many customers and tons of inside sales employees sitting around talking. The last time I waited for a long time too for the same service and they tried to get me to agree to add services on while I was waiting instead of just doing what I scheduled. At this point it will be better for my time and sanity to just drive back to Cedar Park for service rather than deal with Lost Pines Toyota. read more

Lost Pines Toyota - Car Dealers Near Me - Bastrop, Texas

I bought a 2025 Gold Certified Tacoma from Lost Pines two months ago the end of May. I have made 1 payment so far. It was a great price. And the purchase was fairly simple. I have had some service issues. I bought this truck in good faith that it was complete yet it appears that work may have been left incomplete during the recondition. Its hard to say. The circumstances are hard to ignore when the fix is going to cost me money (2K) for something I did not do. My issue here is that its my perception that Lost Pines is putting the responsibility back onto me to warranty issues outside of my control. The issue looks or seems to have been a result of the recondition. Lost Pines management have no problem calling it 100% my problem. That's a lack of accountability and bad customer service. You are going to pay somehow. If you get a great deal but then need support from a questionable shop, you loose faith in the whole system. I can see why some people love high dollar places with luxury cars, you get great service. read more

Service and communication . Service messed up my rotors on break work so I had to return and wait another 3 hours plus to get it fixed. No compensation. read more

If you buy a car here, know that they will try to "force" you to buy Apex Protect GPS, an add-on that is owned by Ben Keating, who also owns a stake in Lost Pines Toyota. The $$ of this add-on will not be included in the advertising and it will be expensive. They will likely not disclose to you that they have a financial interest in Apex and might try to tell you this is "mandatory". They might behave aggressively toward you about it. (This is what happened to me and it was really kind of scary) I got them to remove this but had to leave the dealership and escalate to the General Manager. Also if you are buying a used car, double check the mileage. My car was listed at approximately 1800 miles and in reality it was almost double that. And the car had not been on the lot very long. Again, I had to escalate to GM to get $ adjusted. Ultimately, I'm happy with my car purchase because I had wanted this specific model and I felt like the advertised price (without the shady unadvertised add on) was a great price for what I got. A barely used car with very low miles -- not as low as advertised, mind you. So, know that they sell Toyotas and Toyotas are great. But, be advised that the sales team might try to bully you into padded, undisclosed costs. Be prepared to escalate to GM if you want to get the car at the advertised rate. read more

Hands down the best car buying and trading experience I've ever had. I've bought and sold many vehicles over the years, and my experience at Lost Pines Toyota in Bastrop, TX was exceptional. Adam Layfield was an outstanding salesman--honest, knowledgeable, and easy to work with. No pressure, no games, just a smooth and transparent process. Daniel Ramirez in finance was equally amazing. He made everything clear and stress-free and took the time to explain all the details. If you're looking for a new or used vehicle, I highly recommend Adam Layfield for sales and Daniel Ramirez for financing. Both went above and beyond, and I can't say enough good things about them or the team at Lost Pines Toyota. read more

Lost Pines Toyota - 2026 4Runner Trailhunter - Car Dealers Near Me - Bastrop, Texas

Jimmy Voigt in sales, and finance manager Kaylynn Tiner made it possible for me to get in and out of this sales experience with lightening speed. We had negotiated the price before I'd even set foot in the place, so all that was left was to complete the financing docs and take possession of the car. Jimmy made it fun. He demonstrated and explained a number of features in the car. I was out of there in... minutes! read more

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Fantastic no nonsense car buying experience. Husband and I came in late on a Tuesday evening when it was raining so there was hardly anyone around so we didn't have to flag someone down or fight to get attended to. I may have helped that I had put in an email about a car I was interested in, and my husband had called in around the same time too. Lol. They were super quick on responding to my email and wanted to schedule a time for me to come in later in the week, but I was ready the same day. We were told to talk to Jimmy. And right when we walked in Jimmy Voight was ready to help. He was so helpful without being pushy! I HATE going to car dealerships because it can be a nightmare how much they try to get into your space and get as much money from you as they can. He talked with us a bit and understood we were there to buy immediately and asked if we wanted a test drive. I had already driven the same model so we were set. He pulled up a price for us, worked with us a bit based on what we were looking for and we were set. Then we were handed of Daniel Ramirez of the finance side. Daniel knew I was pre-approved through my bank. After hearing my terms he knew that was going to be as good a loan as I could get and went and got the paperwork ready. He was fast and friendly, chatting with hubs and I about where we were from and even the weather as he went over all the terms of the agreements and the things we needed to sign. I left with my shiny blue car that same evening. It's a big bright sale floor, and the restrooms are clean as well. I can't recommend this place enough. It's worth the drive even if you live outside of Bastrop. read more

I had the BEST experience at Lost Pines Toyota. Adam helped me find my truck and was absolutely incredible from start to finish. Daniel handled all the financials and made everything simple, clear, and easy to understand. And Pauly stepped in with support whenever I needed it, making sure every detail was taken care of. They treated me with respect every single second and made the whole process quick, smooth, and completely stress-free....no anxiety, no dread, just genuinely good, helpful people. They were also incredibly supportive of veterans and military, which meant a lot to me as a vet. It's rare to find a dealership that cares that much. Hands down, the first dealership where I felt truly helped, respected, and taken care of. Highly recommend this team! Make sure to ask for ADAM, PAULY AND DANIEL! They go above and beyond. read more

Lost Pines Toyota - Car Dealers Near Me - Bastrop, Texas

I purchase a car not even a month ago and it was used but new to me however I brought it in for service for my start button continuously getting stuck. My appointment was at 10am didn't receive my car until 5pm and was told all they did was "clean" my start button and it was ready to go. However I had to take it to the original dealership because it had gotten worse. I had pay out of pocket for a new button & it was NOT clean at all. I will not be purchasing or taking my car to service here again! read more

Lost Pines Toyota - Dirty starter button. - Car Dealers Near Me - Bastrop, Texas

Had some work done on our new (used) Toyota. The service department was super helpful. It took a LITTLE bit longer than they originally said but Annie kept in the loop and apologized several times...which she didn't need to do. Really comfy waiting room. We'll be back for sure! read more

Lost Pines Toyota - Sweet ride - Car Dealers Near Me - Bastrop, Texas

Someone should see if I need help I was here 30 min looking at trucks not one salesman bothered to checked

Bought my new car at Lost Pines and had a wonderful experience! Quince was my sales representative and made the process smooth and easy. If you're looking for a new or used car, check them out! read more

I got my serviced here about 2-3 months ago, decided to go to a different dealership bc this place had absolutely terrible service. Well now the new dealership is having issues taking off the oil filter bc they over tightened it. They also over tightened the drain plug. The 2 biggest rookie moves. So a rundown,they over charged me, overfilled my engine oil, didn't even turn off the maintenance light, didn't put air in my tires, and didn't even do a correct inspection. Please go somewhere else where they actually care for your vehicle. read more

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I am saddened to write this because I have been a customer since this dealership opened. The service department has progressively gone downhill the past 2 years. All the service advisors are new and appear to be female. I'm unsure how they managed to run off every service advisor in the past 2 years but they have. Today, I had an appointment for an oil change and after waiting for an hour I checked on my vehicle to find it had not even been looked at and was in line behind 4 additional cars that were in line before me for an oil change. This is not the first time this has happened but it will be the last. I left and went to Oil Changers and my oil change was completed in 15 minutes. A lot faster than waiting on Lost Pines. Don't be fooled into thinking having an appointment means anything at this place and plan to wait several hours for work to be done. read more

I was in a jam when my mower's tire went flat on a job. I didn't know any places on this side of town and I came by lost Pines Toyota. The techs in the tire shop helped me out big-time. They did a no cost a good deed for me. It got me back on the job and working. I thank so much you fellas. read more

Lost Pines Toyota - They fixed my flat. It was cold and I didn't realize that the air went out and I couldn't get thetire to seat. They went above and beyond. - Car Dealers Near Me - Bastrop, Texas

Advertised fake price on line. Saw a used car on line, called the sales person and was told the listed price didn't include a $1300 fee for a "anti theft device" that is added to all cars that they sell. Checked on line and the "anti theft device" was described as a scam device that tracked data from the car (including your driving habits) and sold your information to insurance companies, etc. with limited to no value for the car owner. read more

My favorite dealer in all of Texas!! I went in and bought my sister a car and made friends with Q, a veteran & one heck of a guy. He has remained friends with me ever since. I have bought several vehicles since then and recently popped in just for a conversation & advice from my friend. Q is truly a good man and I can't wait till my new Camry comes in. Always been a Ford and Toyota guy and so we're my parents. The other day, I met a fellow at the car wash who had over 700,000 miles on his. That is to the moon, back and there again folks.. I love to drive and can buy just about whatever I want, but modest Q reminded me of what truly matters. I'll take all that extra money and help people in need and drive the wheels off that Camry till Kingdom Comes. The service department is so reliable that I bring them all my vehicles, even my Range Rover. They are very organized, attentive, family run, fair on pricing and hand wash my ride each time. read more

I like my truck. Hate the dealership. I traded my truck in and after my bank paid them they haven't paid my bank. They will not return phone calls or emails. I've went up there multiple times only to be told they will get back with me.Never have. Toyota good vehicle. Lost pines- go somewhere else read more

Michael Liriano is awesome! Let me explain: I have been wanting a 2023 Prius since I saw the first photos of this new generation Prius. But following the news, I knew obtaining one in 2023 was a long shot. I initially inquired at the Toyota dealership closest to my house and was told they had a waitlist and it cost $500 to get on it. They also said I'd be waiting months and they had no idea when a Prius close to my specifications would come in. All the other dealerships in and around Austin told me the same. But Michael told me something totally different. He asked me what my specifications were, did some research, and found my car! Then he coordinated a dealer to dealer trade and my car arrived exactly when he said it would! I couldn't believe it! Everything about the transaction was smooth, all things considered regarding how car buying is in this day in age. But Michael, Beau and Cody made sure we were taken care of and in and out quickly! We will definitely be buying all of our Toyotas from Lost Pines! read more

Lost Pines Toyota - My 2023 Prius - Car Dealers Near Me - Bastrop, Texas

Please improve communication with your customers, I had to initiate inquiries as to the status of my vehicle.

Slow service. Just make sure to set aside half the day for simple service..... I couldn't imagine the time for them to do break pads or something a little more time consuming. And the cars on the lot are always over priced read more

Good luck getting any form of service from these people. Once you finally get someone on the phone in the parts department, they're supervisor Richard, will be condescending and unhelpful for your specific needs. Highly recommend doing business elsewhere read more

Made an appointment for an oil change and still waited 2-3 hours... waste of a whole day! Highly don't recommend coming to this location.

Daniel is awesome and very prompt on helping finding your new vehicle! Highly recommend this dealership.

It's not my experience, but that of an elderly lady I know. She took her vehicle to Lost Pines Toyota for an oil chance. During the oil change, something happened to cause a break in the oil pan. The car was then pushed out of the bay and the lady was told that Lost Pines did not have the part needed to repair her vehicle. Lost Pines then rented her a vehicle until hers could be fixed. She was charged for the rental, for the repair to her vehicle and for the oil change. I would not recommend the service department to anyone. I recently looked for a vehicle and almost purchased a used Tundra at Lost Pines, but because of this type of customer service, I shopped and bought elsewhere. Let the buyer and the person needing vehicle repair beware! Lost Pines should not have charge for the rental or the repair and should have written off the oil change too. It shouldn't be hard for Lost Pines to figure out who the customer is ...at least I hope not. How many folks go to Lost Pines for an oil change and end up having to go home in a rental? read more

I contacted Lost Pines Toyota about a used vehicle they had. I was promptly contacted back by Michael Prokop. Michael was professional and helpful. I made it to the dealership and Michael had the car I wanted to look at ready to test drive. Michael was helpful and answered all of my questions. We negotiated a deal to my satisfaction in less than an hour. Shortly after that I worked with Kalyan Tiner who walked me through the documentation quickly and professionally. I was on the road shortly after. It was disappointing that I had to return to the dealership, which is an hour away, to do a certified inspection. Other than that, it was a great car buying experience. read more

Office manager spoke very ugly over the phone and I was even hung up on. I was trying to ask a question and I was given to her. I wished to do business with this company, but after how I was treated we refuse to spend our hard earned money here. I was literally called a name, asked to wait and hung up on. Texans don't treat Texans like that. Bad for business. read more

My daughter bought a used peace of crap from Lost pines Toyota, she has took it back three times since she bought it. Now they say the frame is bint and some other stuff is wrong. Now they say it will cost 2000 dollars to fix it. They say it wasn't damaged when she bought it, that she did it. She works from home really. From day one when she drove it off the lot it wasn't right. I do not belive they even checked the car. Don't sell used cars if you are not going to checked them out. Junk is what it is. Be careful people because it is all about money not the customer. read more

Purchased a car a little over a month ago (a certified Toyota) and have been having issues with the heated seats not working, dash cam issues, and shorts in the electric lights and usb. Have had it confirmed at two locations. Come to find out the seats were redone in a material that doesn't transfer heat I have called multiple times over the last two weeks to have this issue resolved and am met with "we will leave a message" nothing but crickets. Poor customer service and leads me to believe they didn't do the proper inspections on this vehicle. read more

My father who is a Disabled veteran was duped into a $688 monthly lease on a Corolla when they are advertised for $240. He trusted that he was going to be treated fairly and that a lease price was pretty much set. Shame on his Salesman for taking advantage of a disabled senior citizen. I was looking at a new 4 runner but this Location will never get our business again. EVER. I tell everyone I meet what they did when I hear they are considering purchasing from this location. We love Toyota and will be getting a new RAV4 hybrid from Toyota Cedar Park once the lease is finished... read more

Lost Pines Toyota - Car Dealers Near Me - Bastrop, Texas

This is my second car I've received service for in a week and this probably the last time I will ever take my cars to Lost Pines Toyota. Both times I dropped my cars off at 8:30am for a state inspection and oil change. BOTH experiences took over 8 hours, never received calls when they were done, and the last time I went to pick up they were closed and still had my car! No one was in the service department (it was closed) and I had to flag down a salesman to help me get my car which he said "it's on us" after 10 minutes of searching and finding my keys.... a few days later the service guy called to tell me I owed them even after being told the bill was being taken care of for the poor service. read more

Quince is the man! Thank you for the amazing customer service sir! He helped us with our new 2022 Toyota Tundra. I highly recommend him and this dealership. read more

Lost Pines Toyota - Car Dealers Near Me - Bastrop, Texas

Adam sold me used 2014 tacoma few days. I bought it with knowledge of MINOR accident on the carfax. I took the truck home and found out that the truck's rear bumper support brace were crumpled then straighten. They verified that they inspect it and it looks good then didn't bother to alert me to this situation. Avoid this place unless you are taking car PPI by separate place. This place feel like pay here dealership. read more

A used car, with a great price, caught my eye on a third-party website. Being a diligent shopper, I looked up reviews for Lost Pines Toyota. Well, it wasn't promising. The most recent post however, was at least a year old. So I figured, it wouldn't hurt to at least go check out the vehicle, especially since I'd already been shopping around. We met with Sebastian Soto, Product Specialist. He was very responsive, considerate and patient. He took his time to work with us, getting us quite the deal on top of an already great price on my Subaru Forester. Additionally, Caitlin in Finance got me a very competitive APR rate, almost half what I was pre-approved for by my own "military service bank". Needless to say, I was comfortable the entire time. I didn't get any case of the nerves like I normally do when it comes to negotiating a deal. One thing I didn't like was the mandatory car tracking service. It was tacked on on top of the car price, so it was taxed along with it too. I do understand the importance of it. After all, with "dealership financing" they need to protect their investment. In any case, if you happen to be car shopping, give Sebastian Soto a call and tell him that Ms. Jones Subaru Forester sent you. You'll be happy you did! read more

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They are a dealership that just want you to take there word and give no warranty or buyback agreement, that is a hard no for me. IF your car is a good one then you would at least give like a 7 day buyback grace period in case something was overlooked, and it happens a lot. read more

We purchased a mini van through their concierge service and were asked, as a favor to them, to fund before the 1st of the month. We wired cash in full prior to the end of the month in exchange for floor mats. We were told the car might come before the end of the month and promised the car by 9/1-2. The morning of 9/2 we were told the car was en route from the port. It's 3:35p, we're at the dealership and they're saying the car isn't here and THEY DONT KNOW WHEN ITS COMING. They have all our money and we have no car and no promise (for what it's worth) re when we will have it. read more

My wife and I bought a Camry a couple of weeks ago, and that was our best car buying experience ever! Wendy Flores was awesome as well as the whole staff. read more

Lost Pines Toyota - 2023 Camry XSE - Car Dealers Near Me - Bastrop, Texas

Stay clear of this bait and switch dealership! They will try and make you pay for their gps tracker and you can find a better deal in austin! I tried to Atleast get them to take the advertised price and no luck. Meanwhile I can get the same car with 20k less miles in town for the same money! Don't let these people take advantage of you! read more

I rented a car from them. It was a very pleasant and positive experience. The service was excellent and the price very competitive. Their process is very efficient. All in all a great experience. read more