About a month ago, I visited Orange Tire to replace all four tires. At that time, I was very…read moresatisfied with the service and even left a 5-star review. However, my experience completely changed afterward. Today, I needed to replace my brake pads and attempted to remove the wheels myself. I was unable to loosen the lug nuts because they had been tightened extremely hard during my previous visit. While trying to remove them, I broke one of the wheel studs due to the excessive force required. I stopped immediately and went back to Orange Tire to address the issue. I explained that I had been there a month ago and that their team had overtightened the lug nuts to the point where I couldn't remove them. Instead of taking responsibility, the staff initially tried to blame rust. I can understand one stuck lug nut -- but not three out of five on a single wheel. That's not normal and clearly indicates improper torque. The manager spent about 15-20 minutes on the phone (possibly with the owner), and eventually told me that I would need to purchase new parts myself, bring them in, and they would replace them for free. I offered a simple and reasonable solution -- just reimburse the cost so I could handle the repair myself and not waste additional time. However, the owner responded in a dismissive and unfriendly manner, refusing any refund and insisting I follow their process. This situation shows a lack of accountability and poor customer service. What started as a great experience turned into a very disappointing one. Be careful -- over-tightened lug nuts can cause serious damage and additional expenses.

I cannot express enough how grateful I am for this company's professionalism, lightning-fast…read moreresponse, and extremely reasonable pricing. They operate 24/7, and unbelievably, they did not charge extra for an after-hours emergency call, nor was there any type of travel fee. This alone speaks volumes about their integrity and customer care. I had a blowout in my kid's Tesla on a Friday night around 9:30 PM, and within 45 minutes of calling, they were already on-site changing the damaged tire. I assumed they would put a slightly used tire on, however it was a brand new tire. The total cost for their services was less than what I would have paid at a tire shop just to purchase one tire, which is incredible given the convenience and speed. The only reason I went back to discount tire today to use the road hazard warranty that I had purched when replacing these tires last month was purely for my OCD ways and wanting my set of 4 tires to match. The two technicians who arrived were extremely polite, professional, and understanding, knowing how eager we were to get safely back on the road. The payment process was also seamless -- they accepted Zelle, making it one of the easiest parts of an already smooth experience. Huge thanks to David and his coworker for their outstanding service and for getting us back on the road so quickly. I will absolutely recommend this company to anyone who needs tire service. Exceptional experience from start to finish!!!

Came in to get my tires balanced, they noted heavy wear on my tires that may be the reason for the…read moresounds I had while driving. (Which happened after the dealership did a free rotation service for me... and they recommended a $900 service to align and balance the tires...) Francisco recommended I replace two of the tires and it should help my issue considerably. I took his advice and it seemed to work! This shop was great! Really affordable, knowledgeable, kind, and they even gave me a great reference to get my tires aligned (Real's does not do alignments.) Overall, will come back when I need more tire service. Francisco was great! Nice guy, quick to do the repair and had a genuine authentic vibe.

Hit a Houston pothole that caused a slow leak, finally got around to fixing it after the leak got…read moreworse. Reals not only did it in 15mins, but for an extremely affordable price. Appreciate the help!

is there a "ZERO" star! Ron's Tire deserves it! Do Not Go Here! Absolutely the worst- bad service…read moreand even worse customer service (if that's possible)! I bought 2 tires, drove one mile away & had a blowout! Yes- a BLOWOUT! Ron's Tire response: You must've hit something/done something wrong!" Oh, & the tires are NOT my tire size. Never go here.

Propane refilled quickly here and employees took tanks out of truck and loaded them back. Thanksread more

HUGE FAN of this place! Don't get ripped off by flashy mechanics who charge money to just run…read morediagnostics tests just to tell you what's wrong with your car. Instead, come to this family-run business that's been in Austin forever! Cheap, quality work, no run-around, no upselling.

Horrible place, 0 stars if I could. Went in for a car diagnosis and they said it was only the water…read morepump and nothing else was wrong. I could tell they didn't check anything because we have other things wrong with the car with proof and they didn't know or mentioned it to us. Kept saying everything was good until I mentioned something, asked for the paper and they gave me a made up paper with the problems that I mentioned. I was not satisfied and told them to check it in front of me. They ended up giving us our money back because they know they didn't check anything. They probably thought we looked young and didn't know anything, so they were gonna take advantage of that.

Excellent experience with J&J. I had a second set of tires that were slightly used. I needed to…read morereplace only my front tires and everywhere Named Brand I called said they would inly install new ones. I got off work, ate dinner and arrived by 6 PM and they balanced and installed two of my tires on the front of my Raptor in 30 min. I sat inside with the A/C, used their clean bathroom, and played with my phone. In no time I was done. $40 per tire! Great Service and a Great Price. I highly recommend.

Wow just wow. The best service I have ever received, they are such nice people and they helped me…read moreout right away , I believe I talked to a gentleman named Juan , I might have his name wrong , but he helped me out so much , gave me a estimate on how much it costed, and got straight to work , took less than 10 mins out of my day , was in there very quick, I definitely recommend J & J Tire Service, if you need tires , come here , they will get you right! Thanks guys!

Wow! In and out in 10 min for a screw in my tire. Don't wait at Discount Tire for hours! Go here…read moreand be done!

Honestly nothing irks me more than when a place is listed on Apple Maps AND Google Maps showing its…read morehours clearly listed saying they're open, and they're not. Beyond inconvenient. Just shows the lack of care and lack of attention to detail. Would not recommend. Find somewhere better that honors their word and commitment to service.

Great service quick honest... We bought a car down the…read morestreet and few minutes after the purchase we stopped here to get 4 tires.

they were fast but gave me a different size tire then all my other ones, idk if its because im a…read moregirl but super frusturating

Great service it was super fast and affordable! It was a great experience! The lady at the front…read morewas very nice!

Had to get 3 tires for my old car. The tires were decent but they made them seem like they were…read morenewer than they are -- 3 years old with good tread and good brands, but the cost was double per tire what i paid at another tire place I went to recently (Austin Tireman) and the tireman tires were in better shape. Other than that: service was decent and quick and they were fairly up front about the price. The Also, not a big deal, but they don't have a waiting area, so you have to sit out in the hot sun while the work was being finished (major downside in austin summer). Overall: Going here was a mistake. They've gotten good reviews in the past for being a solid budget used tire place, but something must have changed in recent years.. Not a terrible place, but nothing to write home about. If you want a great deal/experience -- i had great luck with Austin Tireman a few months back. Very up front about prices, honest, very affordable, good quality, excellent service, no bs experience, you will leave feeling good, and they have a waiting area. They've got my business in the future and all my friends/family. (i would've gone there instead, but they were closed that day)