We rented a pontoon boat to take out with our family. We had 11 people in our family: 6 adults and 5 children. We were under capacity for both people on the boat and also for the weight limits. I also want to point out that the lake was not very busy and the water was pretty calm.
We noticed immediately that the steering wheel pulled really bad and need to be oversteered to the left. While we were driving, we began to notice that the boat was leaning to one side and we were getting sprayed a lot on that side. We had two adults and two small children on the front section of the boat (we had tried to reposition weight several times because of the way that the boat was behaving).
As we were behind another boat, we hit a a few waves that a pontoon should have easily been able to take. Water rushed over the front of the boat to the point that it seemed as if we were going to sink. Two of our kids went overboard and two parents had to jump in to make sure they didn't go under the boat. At some point during this, a piece of the aluminum trim on that side of the boat fell off. We also noticed that the pontoon on that side of the boat was dented.
Needless to say, we drove back to the marina with some very scared kiddos and anxious/frustrated parents.
At the dock, Jeff asked what happened and didn't allow us time to fully explain the situation before blaming us for having too many people in the front seats of the boat (2 women and 2 kids). He argued that this was operator error.
We paid the full price for 8 hours of use (we were out for about 5 hours) for an already damaged pontoon. Jeff also informed us that we owed an extra $250 for the trim that fell off during this ordeal.
He was extremely unprofessional and did not offer any concern about this incident, even though our kids left feeling unsafe and we talked to him about our concerns.
As we were leaving, he was filling the boat up with gas, so I worry that this boat will be rented out again to some poor unsuspecting family and worse will occur.
Do not rent from these people. They do not care about their customers, only about money. read more