GREAT Customer Service. We called at least 8 places during a heavy storm to come assist us. Mark was the only one who called us back and was super efficient in follow up. He took care of our septic tank quickly and with efficiency and professionalism. We are return customers. Thank you. read more

If you'd like to wait at home after taking time off of work just to have this guy call (when they are already 2 hours late!) just to tell you that it'll be another 40 minutes til they get there. Then hire this guy. When you tell them to forget it because you have to get into work and you'd like this guy to not only not apologize but yell at you "Goodbye! GOOOOOODBYEEE!!!" Then hire this joker. The sludge removal business must be damn good these days to treat customers like this. read more

Great job rodding out our home sewer,shoed up at scheduled time and worked quickly and efficiently with a great attitude

Most unprofessional, over-priced scumbags!! I wouldn't recommend these human beings even if they cured breast cancer!! Go somewhere else for your sewer services! read more

Had them rod out my sewer and evacuate catch basin yesterday - they had trouble with tree roots but got them out and basement no longer floods. Ongoing problem for me with the roots so I know when the plumbing service is good and conscientious, and Neptune is just that read more

Very professional, I called last night around 7:30pm spoke to Mark. He immediately schedule for next day before noon. They rodded sewer line and cleaned the catch basin. We have been using there services since 2013. I would highly recommend Neptune. read more

Neptune is a very professional and experienced company. After calling two other plumbing companies, we called Neptune and they cleaned up the previous incompetent company's mess. We were having back-up problems with our kitchen sink. We called one company and they spent one hour trying to rod the line. Since they charged "by the hour" we asked them to leave because they claimed the rod was unable to get through because we had "broken pipes". They left a mess (mud & sludge). The second company wanted to charge us $480.00 just to try to rod the line but said "no guarantees". Neptune came out took half an hour and fixed the problem at a very reasonable rate read more

Recently had my catch basin cleaned ABSOLUTELY this company A-1. Would recommend to anyone. Thanks again Neptune

My home has been plagued with sewer line issues this year and I have tried a couple of providers. The guys at Neptune outrank the others on cost and service. Being a frequent sewer line client is not what I wanted but an older home needs this kind of care. I plan to stick with these guys. read more

I LOVE Neptune and Mark Romano. He does an excellent job taking care of our catch basin and sewer line. He explains everything, is prompt, courteous, fairly priced + it doesn't hurt that he brings a dog to supervise LOL! read more

I've worked with Neptune for over 10 years and they are responsive, reliable, honest and reasonably priced. You don't want to be stuck when you need sewer service and calling on someone blindly is a mistake, which I learned the hard way. I trust Neptune to be honest with their recommendations and not try to sell me on services that are overpriced and not necessary. read more

Don't waist your time with this company or mark. I called Wed made an appointment for Thursday. He said after 9 they will come. No one ever showed up. I called all day long no one picked up. Then finally at 5 pm mark answers his phone and says his trucks were being emptied and that he texted me. Bull shit. He never texted never called. I waisted a whole day for nothing. Worst company ever. Never call them. read more

Don't even attempt to go here!!! Or do business with them !!!! Mark who ever he is owner worker whatever has horrible work/business ethics!! I had called three time!! THREE!!! And no response!! He finally answers on the FOURTH call after waiting all day 9-4 for NO ONE to show up he answers saying I texted! No one texted back!!!! Nor did we relieve it at TWO different numbers! I should have listen to the yelp reviews other people wrote but I gave him benefit of the doubt and now I want to make sure nobody else gives him the benefit of doubt and listens to me and everybody else do not go here read more

When I called they answered promptly and made an appointment. They called on the appointment day to confirm. They were all very professional. They explained what was at issue. They rodded my sewer line and cleaned the catch basin. Excellent service and a great value! read more

I was recommended to Neptune by my plumber and called to have my catch basin cleaned out for my building. I called yo schedule this on a Monday and scheduled it and confirmed on Friday. Friday comes they don't show up and furthermore I text the man whom confirmed it, Mark, at the time he is supposed to be there and he said he can't make it emergencies with flooded basements come up. Meanwhile I stayed home from work to meet them and he wasn't even going to call or let us know this job was not happening and canceled. Very bad business. This should unprofessional and would not recommend how they do business or communicate. read more

Called these guys in morning to clean my catch basin out and they came out in less then 2 hours the same day...now that is good service.

Terrible, they are con artists. Came to my house & started working fast, before I could ask questions or say no. They said I needed my line to be cleaned out to the street. I overheard them saying to each other that I had no tree roots or blockages and line was clear. All I had was mud in my drains in the basement. They were really good at taking me for $475, don't let this happen to you. read more

Waited all morning for them and they never showed up. Called them and got the answering machine. I left a message and they never called back. Needless to say I called someone else. I would not recommend them unless you want to waste a whole day just for them not to show up. Horrible customer service. read more

Called day after a big rain storm and they came out before noon as promised. Was having back up from my basement drain. Rodded out my sewer line. Cost was reasonable and no more back-up problems. Used them several years ago and always have a good experience. read more

This company is not trustworthy. They were supposed to come with the camera to run in our pipes, but they "forgot" to bring it even though we specifically told them it was needed since we already had TWO other plumbers rod our pipes with no results. They did just that as well when we told them that was already done twice to no avail, and sure thing that DIDN'T fix our problem AGAIN! Big surprise!! They didn't forget to charge us for it though! Dishonest...They're lucky they were dealing with my husband and not me! read more