My mother passed away in August of this year and the Neptune Society was there for us right away. She went into Hospice care (super sudden and unexpected) on a Monday morning and my brother called them on Tuesday afternoon on his drive to the airport while coming from California to Texas. Before he got on the plane the Neptune Society had everything set for when my mom passed. She died very quickly at around 11:30 pm on that same Tuesday night and we had to wait for a hospice nurse to arrive and pronounce her time of death because there wasn't a hospice nurse present when she died. Once that was finalized all we had to do was pull out the card with their number of the Neptune Society on it and call them. They came very quickly even though it was the dead of night. No pun intended. They were so kind to us. They spoke in hushed tones out of respect for what had happened, explaining everything they were going to do to my mother as far as wrapping her and transferring her to the gurney before they ever did anything. Then, when they had moved her and wrapped her for transportation they laid a single yellow Rose on the bed where she had been. It was like they were leaving what they took. A rose for a rose. It was beautiful. The only thing we had to do afterwards was to go the next day to the Neptune Society in Austin and sign some paperwork (I'm assuming because nothing had been signed before my mom had died. Remember everything happened super quick) and bring a dress we wanted her cremated in, to them. They explained to us how long (days) it would take for the cremation to occur and why it would take that long and asked how many bags of ashed we wanted. They talked to us about urns and even told us we could buy them someplace else if we found them cheaper within our budget saying if we did buy them elsewhere we could bring them back to them and they would insert the ashes into the urns for us. They were very NON-INTRUSIVE about trying to sell us something. We really appreciated that very much. They called when the cremation was about to begin and and again when it was over and then called again when the ashes were ready to be picked up. We felt very well taken care of and honestly couldn't have asked for better treatment of not only us but also our mother. They were so awesome that us kids decided we were going to be cremated as well and go through the Neptune Society to make our plans. We want our families to be at peace when we pass and we all feel like the Neptune Society really does a great job at this. The reason my brother called the Neptune Society in the first place for my mom was because my dad had died 10 years prior and had done his cremation arrangements through the Neptune Society and they made it very easy on my mom. There was a tiny hiccup with his ashes and how they returned them to us (kind of bags his ashes were in) but it was nothing that would keep us from using them again. We highly recommend them!! read more

I recently had the experience of working with the Neptune Society during a difficult time, and I cannot express enough how impressed I was with their service. From the very first interaction, their team displayed a level of professionalism, compassion, and respect that truly made a difference. The entire process was handled with the utmost care and consideration for our family's needs. The staff (especially Lynette) were incredibly knowledgeable, guiding me through each step with patience and clarity. They took the time to explain all options available to me, ensuring that I felt comfortable and informed throughout. What stood out most was the personal touch they provided. The Neptune Society didn't just offer a service; they provided a sense of comfort and peace of mind during a challenging time. They were always available to answer questions and offered support that went beyond my expectations. The arrangements were carried out seamlessly, and the attention to detail was impeccable. The Neptune Society made sure that every aspect of the service was handled with dignity and respect, honoring my mother's passing in a way that was both meaningful and sincere. I highly recommend the Neptune Society to anyone looking for a caring, compassionate, and professional service. Their dedication to helping families through such a sensitive time is truly remarkable. They provided me with the reassurance I needed, and for that, I are incredibly grateful. P.S. Lynette is a True Angel! read more

My Mom died in Waco on Nov. 18, and per her wishes, Neptune Society (NS) was contacted a few hours later. I believe the nearest NS office to Mom's city is Austin. By coincidence, that is also my hometown. Though I was still away at the time, helping deal with matters then left undone in Waco, Allyse Stiles already had gotten in touch via my home phone and had left a msg. as well with one of my brothers, so I called and learned some of the preliminaries of what till then for me was unknown territory. Allyse is, as other reviewers have noted, both compassionate and professional, and the next steps have proceeded apace. Her NS services have been exemplary. As she has also offered to assist with arrangements for my mom's remains to be interred with my dad's at a Veterans' Memorial Cemetery, our business with my mom is not quite at an end. I have faith she will fulfill high expectations till that matter is resolved as well. Once these things are more settled, I want to look into NS for my own pre-planning of final care. Thanks, Allyse. You and NS offer necessary plus kind benefits. As a bonus, they are available at a reasonable cost. read more

Tiffany Allen of the Neptune Society is compassionate, patient, kind, informative, knowledgeable and so sweet! We were so fortunate to have her walk us through the process of losing a loved one. My father, passed away, very unexpectedly on September 4. Tiffany handled his arrangements. There were several times that I called Tiffany with repeat questions (directions, phone numbers, obituary, etc), out of the ordinary questions, and everything else imaginable. Tiffany was always so prompt in return calls or emails, it seemed like she was always "on duty!" Tiffany showed such respect and patience to us as a family in letting us spend time during the viewing individually. She never seemed rushed in the times that we were with her or that our questions or concerns were petty or silly. Tiffany was very patient in explaining the many forms that needed to be signed when none of us were in our best frame of mind. She was very considerate in letting us discuss any situation before giving a decision. As I told Tiffany when I picked up our beautiful glass ornaments, she made a very heartbreaking time in our life easier. read more

Please disregard the review left by Genie K. Tiffany followed Neptune Society policy. My Grandmother left me instructions on what to do at her passing, as me being the one to report her passing via hospice and being next of kin. Her daughter Genie K is located in a completely different state, she has retained an Estate attorney in the city and state that I reside in and I let her know that I received the death certificates and asked for the attorneys information, so that I may drop them off to their office. Please know that the Neptune Society staff has been nothing but helpful as well as thoughtful throughout the whole process as I deal with the loss of my Grannie. Even the third party vendor was amazing when it was time for me to pick up her cremains, they were so kind and very understanding of how delicate the situation was. Losing a loved one is so very hard, especially when you just lost another one eight months ago, Neptune Society staff understands that dealing with a loss is tough and they are as compassionate as can be. read more

When my husband, Michael, went into the hospital in mid October I decided to write in a notebook each time I talked to him, doctor notes, visits, discussions, etc. When Mike came home he would have a diary of what happened while he was away. I was adding the events of just after his passing, about how confused I was as to why he was so far away, etc. and then Tiffany Allen came to mind. I filled out a survey that was sent from the Neptune Society but it didn't give me the opportunity to tell you Tiffany and your assistant Melonie what your soft assuring voice, your patience and understanding, your "being there" whenever I called, your ability to respond to my needs and go beyond that, meant to me. You were the helping hands I needed at the worst time of my life. Thank you is so insignificant when you are thanking angels. I hope that when my time comes my children will blessed to deal with you as well. You are in my heart, Patricia/Pedie read more

My mom had set up a plan with Neptune several years before she passed. When her health failed due to COPD, I moved her in with me. I cared for her for 2 years, the last six months were in home hospice. I held her hand for her last breath. All I had to do was pick up the phone and dial a number. Everything, and I mean everything was handled in a wonderful caring way. I had already lost my brother, and father, so I was the only one left to handle the situation, and The Neptune Society was a Godsend. Her act of love, spared me heartache, confusion, and allowed me to grieve without the pressure of final arrangements. Even if you don't choose Neptune Society (and you should), don't put off what will be a blessing to those you love, and leave behind. Also, she had bought the plan in the Austin area, and we lived in Tulsa when she passed. Because they are in so many locations, you don't have to worry about having to move later on. read more

My mom was applying for Medicaid and I had to spend down some of her money. I was told I could prepay her cremation. I heard good things about the Neptune Society so that's where I went. Paperwork was seamless. When my mom passed hospice call the NS and they were at the nursing home in an hour. Very friendly and respectful. The funeral director, Alecia, called me a day later to fill out paperwork. She was very empathetic and helpful. She was in constant contact on where we stood in the process. I never had to track someone down. She even found a smaller temporary urn for my mom since I needed to fit both parents in a niche. I told her I was traveling on a flight to take remains back home and made sure I had proper paperwork for TSA. Prepay is the best way to do things if you can. It'll save loved ones hassle during a difficult time. Very grateful this process was easy. read more

Our Mom passed away in a nursing facility. I called the Neptune Society and they came to pick up Mom's body. I was giving time to sit with my Mom and was told to let them know when I was ready for them to take her body. A yellow rose was left on my Mom's bed and that was so touching that I still get tearry eyed when I think about it. I dried the petals and will keep them in her memory box. I would like to say a special thank you to Ally Stiles for all her help, sympathy, professionalism and kindness. She helped our Family through a very difficult time with kindness and understanding. I would also like to thank the staff at the Austin Neptune Society for their kindness and making the whole process easier and less stressful. I would highly recommend the Austin Neptune Society. read more

My husband had a heart attack on Feb. 1, 2014, and although his heart was returned to functioning, the lack of oxygen caused Anoxia Brain Injury and he was unable to track, communicate, do any of his own care, or respond to any commands. It was the hardest days in my life trying to do everything for 4 months to get him to recover. A multitude of passionate prayers, aggressive rehab, high doses of high quality fish oil, stimulation and constant encouragement did not prevail. When the decision was made to allow him to go, the Neptune Society came to the Rehab facility which helped me and three weeks later after I took him home with Hospice Austin he died on June 9. I have nothing but kind words for the Neptune Society's compassion and support at this most difficult time in my life. read more

I purchased contracts with Neptune for my wife and myself after discussing cremation with an eldercare attorney. He had purchased Neptune contracts for himself and his wife. After a long battle with Parkinson's disease my wife passed away recently. Her hospice nurse notified Neptune about 6:30 that morning and they arrived less than an hour later to pick up her remains. We arranged a meeting shortly thereafter to complete the paperwork. Everything was handled in a caring, dignified and professional manner. Alecia kept me informed concerning when the cremation would take place and when I could pick up her ashes. They understand the heartbreak and trauma caused by the death of a deeply-loved family member. They have my highest recommendation. read more

This is the kind of service you rarely come by- it really makes a huge impact when you are going through loss. Allyse was super- so communicative and reassuring during every step in the process. She has a calm and peace about her that just gives you a sense of comfort. We are grateful for every way that Neptune made this process easier to get through. We have seen the worth of having a plan in place for our families and more than that, having people and a place of worth that will be sincere and compassionate in the worst of times. Thank you Allyse for your true customer care throughout, your calls and communication about everything were truly appreciated. Because of you, Neptune has already been recommended to those around us! read more

My wife and I joined the Neptune Society so that we knew how our bodies would be cared for after our passing. The Neptune Society exceeded my expectations following my wife's passing. Our consultant, Alecia, handled all the arrangements and kept me informed by phone and email as each step in the process took place. She made it clear that I could be as involved personally as I wanted, or let her take care of things on my behalf. She was always concerned about my welfare and my expectations. There were no surprises, pressure or things left undiscussed. I was very pleased with the Neptune Society performance and our consultant, Alecia. read more

I can't express how much my mother and I appreciated Neptune's support, compassion, grace, and efficiency after my dad passed. My mom and dad had pre-arranged for Neptune Society's services, and once we called them they took care of all that had been arranged, and more. Special thanks to Tiffany and Diana for their friendliness, warmth, and responsiveness. The death of a loved one is never "easy," but they made sure that my dad's wishes were met, and were a great comfort to both my mom and me. We truly appreciate their making the process as straightforward as possible, with a caring and compassionate relationship with their customers. read more

I hadn't heard of the Neptune Society before my mother told me of her policy which was bought around 1990. Her policy was bought in California, but was honored her in Texas. Tiffany, Joe, and all the staff were great, caring, and treated us like family. Truely interested in us, our situation, even after everything was done. 5 stars is not enough for how great their service was then and now. Tiffany even donated a new American flag to replace the torn and tattered one flying over the cemetery my mother is buried at.....true caring service. I bought policies for my wife and I because of their thoughtfulness. Jack Wells. read more

My wife recently passed away. Before her death, she made arrangements with the Neptune Society. As you can imagine, I was devastated at her loss. I was fortunate that arrangements had already been made in advance of her death. Allyse Stiles at the Neptune Society took care of everything. I had nothing to worry about. She was highly professional and caring. All questions were answered in timely and complete manner. She helped with any and all arrangements relative to taking care of my wife's needs. She treated me as though I had known her for years, and she was a family member. Thanks to Allyse and the Neptune Society! read more

What truly stood out was how seamless the entire process was. Lynnette took the time to explain everything clearly and handled all the details with precision. From the paperwork to the logistics, everything went smoothly, which helped ease some of the stress during such a tough time. Her professionalism and kindness made an incredibly difficult experience more manageable, and we felt well-supported every step of the way. I highly recommend Lynnette and Neptune Society for anyone facing the loss of a loved one. Her dedication and care were a great comfort to us. read more

My Father and Step-mother had pre-arranged their final wishes in Florida. They moved back to Texas years later and all the arrangements they made were able to transfer over to Texas. Ally Stiles was our Neptune Society contact and I am so grateful she was there. She's very knowledgeable and helped us deal with the Medical Examiners office. She was able to transfer my Father over to their care quickly with me signing online documents. A very stressful time was made easier by the professional and compassionate care from Ally Stiles and the Neptune Society. read more

Chris Tapia and his team provided us with excellent service and I would recommend them to anyone with cremation service needs. They are professional, clear to understand, and timely in the return of cremated remains. I didn't pre-arrange my services with them and they were able to assist at the time of need without any problems. They were recently awarded the JD Powers Award for excellence in Service and again would refer them to everyone. The best kept secret in Austin and the surrounding areas. read more