Years ago, we purchased this service for our elderly mother. It was a great comfort to know that everything would be taken care of when the time came. When she passed away, they did everything they said they would do. They were kind, patient, and efficient. Cynthia took care of everything. I highly recommend them. read more

My husband died on 12-20-25. On 1-3-26 I met with a Service Manager and Funeral Director. I was told that the cremation would take 2-3 weeks. This would have been 1/24/26. It's 1/26/26, and today I was told that the cremation is scheduled for this afternoon. Losing a loved one is a stressful event. The family should be able to grieve and not have to spend an abundance of time ensuring that the remains are handled in a timely and respectful manner. read more

My Ma was an awesome woman who grew up HARD, but stayed gentle and made a loving home. She left very little to chance, and when she unexpectedly passed in June we found ourselves instructed by her papers to use Neptune to complete her transition. I had dealt many times with them in my job as a Hospice Nurse, but being a family member revealed that not only are they reasonably priced, efficient, and thorough, but that they also were patient, kind, and showed a great deal of tenderness in assisting us to despatch Dearest Maggz... I highly recommend them in these very fraught and sorrowful situations we will all of us find ourselves in at some point. Thank you again Neptune, and Goddess bless you Vee read more

Very compassionate and helpful guidance at a difficult time. Did not attempt to "upsell" at all- provided the exact service I had in mind and requeste. read more

Thankfully, I can't comment on the delivery of their services upon the death of a loved one, but I can tell you that their customer service, especially the quality of their billing operation, is pitiful. I'm ready to cancel our contract, because if they handle deaths with the same carelessness as they handle living customers, it will be a final indignity. When my wife and I signed our contract with them about a year ago, I opted to put her payment and mine on the same card. Despite the rep telling us this was done, we received a bill three months later with a 3-month past due amount on her account. I called and tried once again to arrange her payments on MY card, and was assured it was done. It was not, as we received ANOTHER 3-month past due notice. I called back, spoke to a supervisor named Mia, and she profusely apologized and promised to get it right. Guess what? I just received our 3-month past due notice. When I called in mid-morning today, the recording said to call back during regular business hours. Huh??? Pathetic read more

Great and caring people. Cynthia took care of all matters concerning our loved one's passing on a timely manner. Good communication and a very good service. read more

I spoke with Mia. She was very compassionate and covered all my question, and many things new to me, very thoroughly. She genuinely cares about people. If my wife dies again, I will surely go back to see Mia again. read more

So helpful, so easy. I made prearrangements for my father and everything went so smoothly when he passed. They arrived within 45 minutes and took care of everything. Responsive customer service, too. read more

Wonderfully helpful people! Unmarked car for pickup, Korey in office was so very kind and helpful also everything happened exactly as explained. Thank you! read more

I wish I could say that this was the level of service and empathy I experienced throughout while dealing with the sudden passing of my mom, but I've since learned that it takes a special kind of person who cares about their job and has a human sense of compassion for what they do and who their clients are to be able to provide that. Thank God that was my experience at the Neptune Society (Oakland). From start to finish, my experience with Samuel (our coordinator) was amazing. He was kind, professional, sympathetic to my ignorance since this was the first time I had to deal directly with the loss of a loved one, and on top of all of that, he was responsive and knowledgeable, making me all the more comfortable with this process. Truthfully, I believe there are people like Samuel on this earth for a reason, he did such an amazing job leading my family through this process. He was never pushy, gave us consistent updates, and was quick in his e-mail and telephone responses to my sister and I. A huge thank you to Samuel Rodriguez and his team here. I am still grieving the loss of my mom, but will absolutely reach out to Sam again to plan cremation plans for myself and my father, for when our time comes. Do not hesitate to work with this team, I would recommend to anyone in needed of cremation services, they truly do go above and beyond for their clients and brought me a sense of peace and calm during the most turbulent and heartbreaking time of my lifetime. Additionally, if you are reading this review and it is because you've lost a loved one, I am deeply sorry for your loss and hope you have the same peaceful experience as I did should you choose to work with the Neptune Society. With such a crushing and overwhelming event, you will be thankful to have had chosen a dedicated professional organization like the Neptune Society. Wishing everyone the best! read more

I would like to thank Mia and James for all there support and understanding during this difficult time of losing our mother. They stayed on top of everything and kept me informed on what was happening through out the process. I would highly recommend there services to anyone who might have lost a loved one. Thank you again for helping me through this difficult time. It was much appreciated. Cindy Batchelor read more

The sensitivity shown by the people at the Neptune Society in Oakland was very helpful in my time of sorrow. Both James and Mia helped guide me through the necessary steps one must make at such a difficult time. read more

PUSHY SALES PEOPLE AFTER YOUR MONEY. I got a call from Neptune today as I had enquired about their cremation services. When I told them I had actually decided to go with another service they became very pushy and used fear tactics to try convince me to choose them. I tried to get off the call and they kept me on warning me about all the other services that have hidden costs and can leave remains waiting for weeks. This was very distressing to hear at a time that I am very vulnerable due to the death I am trying to manage. I did not feel their customer service was appropriate or respectful. read more

When I originally signed up with the Neptune Society, I was understanding that my payments were to be automatically taken out of my checking account. Then, last year I was informed that my contract had been deactivated due to lack of payment. I received a notice from the Neptune Society dated July 17 2022 telling me that my "contract has been inactivated". I have notes on that letter where I've written down five phone numbers all of which I've called, and all gave me another number to call. The last call said they'd get back to me.....nothing was the response. I just recently received another from the Neptune Society dated January 17, 2023 on which I've written another three numbers which I called, and still NOTHING, as in non responsive. I want very much to speak with someone who can ACTUALLY respond to my questions. Is this the way my surviving family is going to be treated? I am completely dissatisfied with their treatment of me. I've decided to donate my body to science. They will cremate my body when they're done with it, and give my ashes to my daughters. I'm ready to walk, and get some if not all of what I've paid in returned. read more

Years ago this was the best option for no frills, low fee end of life plans. The price has gone sky high & they don't honor prepaid arrangements. I'm not impressed & can't recommend them any longer read more

We chose Neptune for their expertise, reliability and world-wide service. We didn't need the later for my grandma but knowing ahead of time that someone would be available to help us no matter what happened and when delivered huge peace of mind. They offered a variety of plans for every budget and we found their prices to be far less than we would have expected to pay at a more traditional funeral home. All the staff are incredibly professional. Mike in Oakland was wonderful. The office staff are kind and gentle. The folks who came at 10pm were sincere, quick, thoughtful. Beginning to end, Neptune made this as easy as they could, given the circumstances families find themselves after losing a loved one - grief, confusion, frustration. We will be using Neptune to make our own plans soon, so no one has to wonder "what happens" should we come to the end of our days. read more

I would like to thank Korey Blaylock for his professionalism during the cremation and sea scattering arrangements that the Neptune Society provided for our loved one. We exchanged several phone calls and emails during the process and Korey was always very prompt in answering all correspondence throughout the process. I highly recommend the Neptune Society to anyone who has lost a loved one. read more

I was very lucky to have parents that arranged their cremation services a long time before they died; my stepfather in 2016 and my mother in October of this year. In both cases, the Oakland office took care of me. Mia and James were both thorough, kind and efficient. I have been very grateful for their care. read more

I can only give the highest rating to Mia and James who helped me to arrange for my mother's cremation. Mia was not only helpful, compassionate, patient and professional, she anticipated what my specific needs would be and furnished valuable information /completed tasks to make everything easier for me. I can't express well enough how she has read my personality, my specific situation and always met me where I happened to be emotionally. She's so good. James did a great job always keeping me up to date with what was happening in the process and was always forthright yet compassionate with me on the phone. I know the Neptune Society has a stellar reputation but the office in Oakland on Grand has the added benefits of having Mia and James. read more

I was happy to received my mom's vase with her ashes and wedding ring. Mia did a wonderful job by putting mom's name and adding Loving Mother and Best Friend. I lived with my mom for 72 years. I never got married so it is very hard for me not having her in my condo. Mia brought chocolate donuts when I visited my mom for the last time at the crematory. Very nice of her when I told her my mom liked chocolate donuts which I got for her every Friday morning. I told my mom she was going home the day before she died because I arrange for hospice care. She didn't make it so at least I kept my promise and she is back home in her vase. read more

Mia Timmerman and James Mahogany were the perfect people to help me with the details of my sister's passing and cremation. They were patient, competent, kind and very professional. I recommend them without reservation. read more

Mia and her colleague were compassionate, caring, efficient, responsible, responsive. My mother would have been proud of their service and my sister and I appreciated it. Thanks much. read more

We had a very positive experience with The Neptune Society. When my dad passed away, they were recommended to us by the nursing facility. When the van arrived to pick up my dads remains the two men were very respectful, professional and kind. The staff at the office was also very respectful and kind. Sam, the staff member we worked with, gave us all the information and options with burial and cremation, he made phone calls for us to various cemeteries and handled all the paperwork with courtesy and respect. I could not have imagined a better experience under the circumstances. read more

This review is mostly for the outstanding services of the boat crew we used to dispose of our mother's ashes in San Francisco Bay. Although the person answering the phone the day our mother passed also did a good job. The boat crew was extremely respectful of us the passengers, and the captain was excellent talking with me (the oldest child) regarding my wishes for the prayer said, where on the boat we would congregate for the ceremony (bow or stern), and giving me a certificate of exact location where my mother's ashes were disposed of in the bay. They were also able to provide me with 2 extra certificates after we left the boat, for my other brothers. The boat ride itself was beautiful, and the clouds parted at the time of ash disposal, which made the whole experience that much better. read more

I mostly had contact with Mia Timmerman, who was at all times professional, responsive, kind, caring, empathetic and always did what she promised. This was so very comforting during my time of grief. I also had an excellent experience with James (sorry, I do not know his surname), whose calm voice and prompt responses were very reassuring to me. I was kept informed and updated at all times as to the progress of the cremation and death certificate. I would highly recommend Neptune Society based on my experiences with Mia and James. In short, they were precisely what I needed when I needed it. read more

Our family was extremely happy with our experience with the Neptune Society and their staff at the Castro Valley and Oakland locations. We wouldn't have been able to get through our loved one's passing without the staffs' patience, guidance, thoroughness, and kindness!! Thank you so very much! Your knowledge and willingness to be of service to our family for any request, allowed us to grieve the loss of our beloved daughter, sister, mother, grandmother, aunt, and friend. read more

Samuel Rodriguez was very helpful and accommodating throughout the process of handling my father's cremation. I appreciated that he responded quickly to any questions and provided answers! Jeanine Brown read more

I spoke with someone at the Oakland Neptune Society Office and received an apology and my concernd were addressed. I even received a follow up call the next day to make sure everything was satisfactory. Thank you for the great customer service! read more

I unexpectedly found myself as the decision maker when a close friend died suddenly. Mike Rogers was incredibly helpful, was knowledgeable about all sorts of questions I had beyond the cremation, was quick to respond in all instances, and most of all was kind and understanding. The Neptune Society knows what they are doing, and they do it with respect for the deceased and sensitivity for for the grieving friends and family. I am deeply grateful. read more

My mother passed away in February, a year and a half after my father's death. Once again The Neptune Society in Oakland came through for us. The team that arrived at our home following my mother's death at home was prompt, professional, and comforting. Then, we found that Sam Rodriguez was still at the office, to help lead us once again through all the necessary steps. The process went extremely smoothly. Sam communicates well and is very knowledgable and professional. Above all, though, his kindness and understanding stand out during this difficult time. I highly recommend the services of the Neptune Society in Oakland. read more

The service I received in Oakland was exceptional. Communications were prompt, clear, and supportive. Mia Timmerman has the just-right personality to provide sensitive and thoughtful service. read more

I've had two experiences with the Oakland office and both times had problems. First one of my siblings passed away, and it took forever to get a death certificate. Then I asked for a coroners report from the coroner's office, and they said they would not release it because The Neptune Society had never given them the coroner's fees that I gave them a month before. Most recently my mother passed away, and we contacted them right after she died. It took 4 hours for them to come and pick her up. I was told by the people who came that they were stuck in traffic. When I asked where the people were coming from that took so long at the Oakland office, I was told that they are in Oakland by the airport. When I followed up to get answers on how getting across town could take 4 hours, the people lied and said they were there in 1.5 hours. read more

Very reliable with excellent pro-active communication. They let us know where we were every step of the way. Very easy and professional to work with. read more

I respect neptune. I am disappointed, annoyed and exhausted however, after dealing with their Oakland branch. We have been told the wrong information on numerous occasions which has cost us time, money and patience. The manager Faviola appeared to know her stuff but she contradicted her every statement and forced us to visit her office, track down family members who according to the legal documents have zero say in the determination of what we will do with our mothers ashes and more. Carla has absolutely no clue what she is doing and we continue to waste our time trying to illustrate that red is red...she contradicted every single thing she established. She set an appointment to meet us on her day off and did not have the appropriate papers waiting for us. We live far away and we only chose this location because it was close to our mothers house. We are regretting this every day. Do NOT call this office. Call SF or Marin or San Mateo. read more

I called the Neptune Society with a number from their [web] site. One can imagine that being in the state where one has to call the Neptune Society is all ready challenging. What was going to be a quick call to find the nearest location to my family turned into a comprehensive 45 minute discussion about the entire process. The staff was incredible! Patient, thorough, comprehensive and very reasonable. They made a very difficult call a bit less difficult and directed me to the next few steps with a location closer to my family. Highly recommended, read more

Outstanding Customer Service and communication during a difficult time. Samuel took care of everything in a caring and professional manner. He helped me navigate with all of the things that I needed to do to get through this. I highly recommend Sam and The Neptune Society to assist you with the details of a loved one's passing. read more

They were very helpful after I had had such a hard time trying to get my brother cremated. The only thing that stopped me from giving them 5 stars was that they didn't call me and let me know about the delays that has occurred. They did not try to oversell me and that was a godsend to me. read more

My mother passed away in a nursing home during the Covid-19 pandemic lock down. With no prior arrangements, the Neptune Society was prompt, courteous, efficient, helpful and kind in a period of extreme stress. They handled things very smoothly, provided exceptional communications even during off hours, and went out of their way to provide excellent service, driving urgently needed documents to our home. It is difficult to "recommend" a service of this kind to anyone, but I felt that the experience and service was exceptional. read more

Only problem with Neptune Society is they they are too costly. We found perfectly adequate services at Tulip Cremation at a much lower price for the same services. read more

We could not have had better service, from the collection of our friend's body--and kudos to that crew: it was very early in the morning (2a.m.) and pouring rain and they were so respectful of her remains and of our feelings--to the issuance of death certificates and our friend's ashes. We worked with Sam Rodriguez. His attentiveness to us and willingness to accommodate our mobility restrictions places him a cut above most. Sam was everything you would want under these circumstances: responsive, responsible, kind, and trustworthy. Everything happened in an orderly way and without any red tape/bureaucratic delays. We are very pleased with the Neptune Society of Northern California's Oakland office. read more