The worst collusion repair experience ever! They received my car on July 27th, and since then I've…read morehad 6 different "completion dates" ridiculous! Estimated dates: August 21st August 30th September 10th September 20th October 2nd October 11th I'm completely aware that "things" happen, but almost 3 months for front end work is outrageous! Each week I give my hopes up hoping to have my vehicle that I'm still making payments on back!

I was just in and had some decals removed on my new truck. They were unbelievably quick, polite and…read moreprofessional. I will for sure be back whenever I need more work done. I would highly recommend this place.

Found these guys to be knowledgeable, professional and friendly. They answered all my questions…read morehonestly and are very reasonably priced! Ladies, they will not take advantage of you and they let you know when to follow up. I couldn't be more satisfied with the help, service and price! Thank you!

Highly recommended and trusted local mechanics. Quality work and honest diagnosis. Would choose…read morethem for any services they provide.

I cannot overstate how incredible this neighborhood family owned service station is. Jeff's prices…read moreare VERY fair and his work is top notch. This shop is the definition of how a service shop should be. Major brands could take a lot of lessons from the way Gene's treats their customers! From oil changes, to tire rotations, to radiator replacements, I'm always impressed!

Quick and informative service! I called, and they got me in…read more30 mins later. I'll be back soon to get my brakes done!

This place practice deceptive business. They tried to say that they had fixed my car, gave a…read morerefund ,they did not give me no refund) then gave my car back to me, without me paying. They can not be trusted I had to call the Police to get my car back from them. Who work on a car and release it before it is paid for and they give the client money? I had my car removed from there and will never go there again, even if I have to take it to Grand Haven or Grand Rapids. Jordan is Crooked, I am sure I am not the 1st person they did that to. Jordan has deceptive business practice, they actually told a Bald face lie to say they fix my car and I didn't pay for seven years they didn't send any notices.

Love this place they got my vehicle is asap and fixed it with in a day Appreciate them to the…read morefullest I recommend this place above all

I had a very positive experience. They were able to send a tow, pick me and car up, rent out a…read morevehicle, and have vehicle repaired the same day. Service provided was for rear brakes. I didn't need to miss any work. The whole ordeal was seamless. Plan on using again when needed. Oh, repair costs / value were in alignment with market.

Very rude staff, and untrustworthy work, and habitual liars! Also forgets to tighten all bolts and…read morewants to end your warranty when questioned about their work. Will never go back here again and don't recommend to anyone for anything unless you wanna throw your money away and be treated unjust.

These guys charged $450 to replace sway bar links saying that would fix tire cupping and highway…read moreshaking. When that obviously did not work instead of offering to refund the "diagnosis fee" they said "we can take it off the next repair to fix your car". They charged another 328 to replace the the rear lateral bar. I cannot believe the predatory nature of this shop. A BBB complaint is going to be issued. Absolutely sickening.

Amazing service and they topped it all off with a follow up call to make sure I was happy with…read moreeverything! Highly recommend!!!

Zero rating for effort. Vehicle repair not done. Questions went unanswered. Had to take automobile…read moreto a local mechanic and fixed it same day. Business depends too heavily on impersonal texting rather than talking directly with customer.

I paid for an oil change and a tire rotation. They did not do the rotation. I know because only…read moreone valve stem has a black cap and the other caps are green. The tire with the black cap was still in the same spot. When I went back, I was told that the tires were rotated. Andrew said, "my guy says he did it." I explained how I knew they weren't rotated. I then asked, "How do I know, you did the other work. He replied, "You have to take our word for it." They should post that. So unreasonable. Their loss. I had more work to get done, but I will take my car to the dealership. $40 is a fair price to learn that a company is dishonest and totally devoid of ethics. So glad I know how these people really are. If you take your car here for a tire rotation, mark your tires and take pictures. My next step is to file a complaint with the state. BTW. They charge more than the dealership for a tune up. Way more!! Dealers charge about 5% more for an oil change, but you get so much more, including a professional print out that tells you how much longer you can go before you change components. Also, the Ford dealership gives you synthetic oil.

Purchased a 2026 Rav 4, ordering and delivery was very good. Service department is also very…read moresupportive.

I had an original appointment Friday June 26 at 9:30am for my 2013 rav4 at a dealership an hour…read moreaway from our house. The first offer was made to buy the car, which I asked for an appraisal as we didn't know what we were looking at for repairs and wanted to know our options. We were told we were looking at 10 hours of diagnostics, understandable as we had brought it to a local shop and they had become stomped after a few repairs and recommended a toyota dealership to fully fix it. I made it clear this was our everyday car so we would need it back asap but understand things can take time. I made multiple attempts over multiple days to contact our technician Brenden (phone calls, voicemails, and texts) and was ignored. Thursday July 2nd diagnosed as being the brake actuator, was told that it was possible that wasn't the issue for 2k and told it would take a week or so to get the part in. Looked into potentially selling the car and was contacted to sell it but after what they offered and looking at the current car market we decided to keep it and go forward with repairs and suddenly they could mark the part as critical to get it in sooner. I was called Tuesday July 7th saying the part was in and the car should be done by the end of the week. I was contacted Thursday July 9th trying to buy the car again while at work. Contacted twice Friday July 10th to buy the car and told my rav4 was desirable to grow their used car lot, once again while I was at work. At this point there was still no word on repairs. On monday July 13 I sent our tech Brennan a frustrated text that morning in which he called me shortly after saying they got the part in the car on Friday and it fixed some codes but some were remaining and that they were in the process of taking the steering wheel angle sensor out to test it but if we needed a new one that they could ship it overnight. I asked for the cost for that part and was ignored. Sent a follow up text Tuesday morning on if they had any updates on the car and was ignored again. Text again Wednesday and nothing until I called and demanded answers. They said we would have a final quote Thursday at noon and offered a minimal discount off the total service. Noon came and went without any word and have tried contacting them multiple times with no answer. Finally got a hold of them and they said they would overnight the part and have it in by 9 am and that he would communicate with me when it arrived. 9 came and went and I text him and the part had arrived but they guaranteed my car would be done on Friday July 17th by 5pm. I text my tech at 4pm letting him know to keep me updated as we live an hour away and I didn't want to drive all the way there if something happened. 5pm came and went with no answer until we called them. Apparently the part was a "dud" and they missed the overnight shipping by a "half hour" and now will not have the part until Tuesday morning. As of Friday July 17th they have had my car for 3 weeks. I know a decent amount about car repairs and diagnosis does not take an entire week (they themselves even said 10 hours and are open for service 6 days a week with most days being from 7:30-7), or testing a single part does not take multiple days on end. At this point this feels intentional and sleazy because they have made it abundantly clear they want to buy my car from me and all I want is clear communication on what is happening. The Muskegon toyota dealership is under the my auto imports umbrella that own the muskegon toyota, muskegon nissan, my lakeshore subaru in nunica, my grand rapids mitsubishi and I know I will never be doing business with any of those places ever again and I advise others to do the same and avoid the headache I have dealt with. I wish I would have taken my car to the toyota dealership in Traverse City as it feels like its being held hostage.