This is my preferred Detroit address. I had an out of the ordinary situation and the staff were…read moreresponsive, kind, helpful and went above and beyond to help me out. I find the price to be very fair for the service provided.

Great establishment with amazing employees! I work in the same building on the 4th floor so I…read moreoften see the employees. All of them are polite, well-spoken, helpful young people. They hold onto packages I have delivered to my floor, but because USPS is often very lazy, they will leave it with MyDetroitAddress on the 1st floor. The employees there don't have to hold it for me, they just do so because they are great people. I highly recommend using MyDetroitAddress if you live in Canada and want an American address.

Pack and Parcel is a Great place to take your items to be sent off. The Owner Manny was amazing at…read morehis craft taking care of his community and customers that had each of us coming back and making sure our packages got to our families and Customers safely and and promptly . Manney as passed away and I am sure the business will still be in GREAT HANDS and do well , There is plenty of parking , handi- cap parking , sliding doors that open if you have to carry multiple packages, tables to pack your items , computers to work on in the facility for a cost, and Many Packing Items from boxes, tapes, pens, bubble wrap and even P.O . Boxes. This is the reason why I did all our Business with pack and parcel for our personal and our Business it was a one stop shop .

I went here to ship a few bottles of sodas that were discontinued. My brother loves the pop so much…read moreI decided to ship him a few for the holidays. I have seen this place many times so I decided to check them out. I usually drive a longer distance to a UPS store. There is plenty of parking for this location. I was pleasantly surprised that they had free packing material at this location. Tape, peanuts, bubble wrap to use for packing were on a table and available gir use. This was a plus because I only had a box. The price for shipping is a little steep but not much that can be done about that. You can ship via UPS, FEDEX, USPS. They give you the lowest option which is a plus. Overall it was a good experience. Convenient and a short drive. I will use them again.

The owner, Seth is his name, is committed to his customers. I once had a package delivery delayed,…read morewithout UPS's explanation. He contacted them, started an investigation into why the package hadn't arrived by the predicted arrival date. This was an important delivery that I'd paid a premium amount to be assured it arrived on time . When UPS still wasn't able to follow through( most times they can deliver on time) and the delivery was delayed from Friday morning arrival to the following Monday, Seth informed me that he would fully refund my shipping cost. He honestly felt bad that the delivery was not on time. He OFFERED the refund. I didn't need to negotiate a refund. What a pleasure to work with an owner who shows stellar character supporting his customers. Not often seen in our world. He has all my future business..

Great experience. They helped very well throughout the whole process I was there and are incredibly…read morefriendly. Amazing people and service.

I wasn't happy with the service I received. I went in to pick up two small packages and was charged…read more$12, double what I've paid in the past. The staff member on duty was very standoffish and even accused me of faking my online payment receipt, which is wild. They also no longer allow cash payments in Canadian currency, only U.S. cash or pre-payment online, which is inconvenient if you stop by on weekends without U.S. cash on hand. Overall, the experience was frustrating, and I'll be looking for a different parcel service going forward.

Awesome place and great service. The people that work there are super friendly. Good place to…read moreorder products that don't deliver to Canada. Ok value for money if product has free delivery.

Love coming to going postal !! Great service friendly people !…read more Always wonderful and fast .

I have been using this Goin' Postal for a few years and have had a great experience every time I've…read morebeen here! Everyone is friendly and helpful and in a good mood even during busier times. Today, I was taking a particularly long time to find the address I needed in my phone. The man who helped us (owner or manager??) was soo patient and showed my 3 year old some cute (and impressive!) magic tricks while we waited. My son thought they were soo cool and couldn't believe he made a couple items disappear. It was super sweet and made the time fun and easy. I use this location all year round and they always make it easy!

I had an order for a glass top to be delivered to my home. I paid two people to be at my home to…read moreget the glass top and I took off from my job. The older driver was extremely rude and nasty to my helper and I. When I replied back to him rudely as he did, he took my product and left. He was not suppose to leave my large glass top at the bottom of my driveway as he said. He was suppose to at least bring it to the garage door because he had nothing to lean it on at the curb. I called to make a complaint. I spoke to a supervisor named Ryan who stated someone would be calling me back. That still has not happened. I suggest to anyone working with this company to make sure you know all the specifics of your order and request a polite professional delivery person that understands his/her job before they deliver to you. (And I asked the driver his name and would not provide it)

I ordered a massage chair from Costco, the chair traveled from California to Romulus Michigan. I…read morewas given a tracking number to follow, along with a date for delivery. I took the day off awaiting the delivery to be made by 5 p.m. I called the number on the form only to find out they needed to set up a delivery date and time. I asked if there was anyway my chair could be delivered, I was put on hold for a brief period, and once the manager returned he gave me an evening time for delivery. I'm thankful I received my massage chair in good condition , the delivery went smooth and I was able to set the chair up before the delivery driver left.

The hours posted start at 10am. I have waited for over 30 minutes for the store to open. Multiple…read morepeople came and left during the time that we were waiting. This isn't the first time this has happened. This is extremely unprofessional. @packandshipplus either change your hours or hire someone reliable!

Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help,…read moreand always makes it easy (even when shipping internationally).