I have been using this stores location UPS my whole life and they are always the very best ! Today…read moreChelsea helped me , and I thought it was so great that you guys were open on Sunday . But Chelsea Caitlin and all of the other girls and that UPS Store all deserve a raise because they work very hard and very fast !

TLDR : If you told me I had 5 minutes left to live, I'd ask you to drop me off here because it…read moretakes an eternity to get your label scanned. If you're looking to do a quick drop off a package to UPS for any reason whether it's shipping across the country or for an Amazon return, let me just tell you right now this is not the location to go to. As they have it, the lines don't start at the counter the line start in the middle to back end of the store so the lines are always overpouring outside of the store resulting in people waiting in the street or on the side, blocking H&R Block . The service is something else, they make you feel almost incompetent for trying to ship a package and question your address to make you feel as if you are now gaslighted. The outrageous requirement to purchase a whole roll of tape from their overpriced sectional is mind-boggling. This is the only location I know of an all of UPS that requires you to purchase a roll of tape for just a strip in order to seal your package. I have never experienced any other location and let me tell you it just reflects poorly on the management style by doing so. In my opinion, there should be two lines while at at this location. One line for all scanning goes to ensure that everyone gets their receipt because as the review left by someone similar, they've had multiple packages be stolen and this UPS will not check the cameras or give you an excuse as to why they cannot. The other line strictly for people who are looking to send out a package. This would really streamline the service and would actually make more people feel comfortable coming here.

The best UPS store I've ever been too. Staff is pleasant and professional. Everyone works…read moreefficiently. Store is clean. Parking is tight but if your come early enough you will be fine. They do shipping, shredding, faxing, packing and shipping. Along with scanning. Value is there for convenience. Two thumbs up.

The service was fast and efficient, as it should be. This will be my go-to UPS store from now onread more

Went to store for a return. Gave counter help box and paper work for the return. Box needed to be…read moretaped up. And gave them the paperwork. UPS stated sure they can tape up. Well the correct paper work was NOT put on the box. How do I know? Because the box was returned to me with an awful tape job. Have to get the box out today for the return - found a place open late and we know that have people that will do it correctly. My advice do not leave the store until you see the finished product.

Employees are awesome and the line usually moves quick. Thanks for all your hard work over the…read moreholiday.

Quick, Efficient, and Friendly customer service. The place is clean and orderly. I thanked them…read morefor great service. This UPS values every customer who gives respect both ways. Highly recommend this UPS store. Mahalo Dan.

Whether I want to ship something, get something packaged or return an amazon order, this ups…read morelocation on Newburgh and 5 execute it phenomenal. Not just good, standard or any other "typical" word, they're FANTASTIC. Staff is kind, friendly and smiling. There's plenty of staff, something hard to come by in businesses these days. Whatever the manager or owner is doing at this specific location, keep it up (and the staff too, you all deserve the stars in the world too!). I will keep going here for my packaging or return needs and I suggest you do the same (or try it, you won't be disappointed in the service)

The manager leaves a single employee to assist customer while she she's literally in the back…read moreplaying with flowers.qnf friends

"Ms. Vee", if you don't want to work, please keep your nastiness and rudeness at home. Upon entry,…read moreI received no greeting , coupled with an excessively long wait and NO communication during my transaction, at all! I was unable to complete my 2nd transaction and of course "Ms.Vee" just rolled her eyes , no explanation or assistance provided. Another customer witnessed her nastiness and helped explain the steps needed before processing. I find it VERY unsettling to consistently receive such poor customer service from "our" people ..in "our" community ! This cannot be the norm...We must do better & hold one another accountable! I shouldn't have to drive outside Detroit for "good customer service."!!! Irregardless of race, creed or socioeconomic conditions.. Respect where I spend my money is a MUST!!! ***I hope the supervisor of UPS followed up, as she promised to do**

Located in the beautiful Buhl building, this is a small and efficient store. Fast and friendly…read moreservice. I've never had to wait in line. The employees are very kind.

All good with my delivery to California from a Demouchelles auction purchase. Quick delivery and…read morecommunications. Reliable shipper. Thanks!

Very efficient snd friendly service. I took several bags to shred and they loaded them for me into…read morethe bin.

I went to get a document notarized for my business the rep Andrew was great along with the other…read moreyoung lady but the managers energy was terrible, she did not greet she was very very unfriendly, definitely will not be back again. Everyone has something going on and it's essential to remember that especially being a manager at a business, it was the day of system outages, she needs to perhaps take some retraining courses on behavior, etc. Again the other two employees were great! I would dislike working with her tbh!

I don't know why there are so many terrible reviews of this location. I have gone to it for years…read moreand never had anything but a positive experience. The staff are efficient and friendly. Also, never saw or heard of the photo stating "No Amazon returns without a purchase" That is completely false. Great store and staff.

I can see why the store only has 1.5 stars. They are rude and not very helpful. They just get you…read moreout of there as fast as possible , they could care less if they helped you or not. At least that's the way it is on a Monday, June 29 at 1:45