We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

This review is based solely on the initial contact, consultation, and estimate, as I did not have…read morethe work completed by Jazz. My initial contact with the company was excellent. The person who answered the phone was professional, patient, and courteous, even as I worked through my concerns and asked some repetitive questions. At no point did I detect any frustration or impatience, which I truly appreciated. Jazz was also able to schedule an appointment for the following day. Joe was assigned to provide my estimate. He arrived on time and had a great attitude from the start. He was patient and willing to listen to all of my concerns, answer my questions, and discuss different alternatives. Before leaving, he provided a detailed quote with different payment options, which made it easy to understand the choices available to me. I requested the consultation because I was experiencing water hammering when using multiple fixtures. Since diagnosing water hammering can involve a process of elimination to determine the underlying cause, I received different opinions and recommendations from the plumbers I consulted. Jazz recommended installing a new water hammer arrestor along with a washing machine box. One thing I especially appreciated about Joe's explanation was Jazz's no-frustration guarantee. As it was explained to me, if additional issues arose during the repair process, Jazz would address them at no additional cost. My primary hesitation with moving forward was that installing the new washing machine box could require cutting into the wall. I was advised that Jazz would replace the drywall, but I would need to hire someone else to finish the mudding and painting. I understand that this may be standard practice in the industry, so I don't consider it a negative reflection on Jazz. It is simply an additional project that I am not interested in taking on at this time. Ultimately, each plumber who provided me with an estimate had a different opinion about what might be causing the water hammering. Given the uncertainty surrounding the exact cause, I decided to start with the simplest and least invasive solution: installing a washing machine water hammer arrestor, which was recommended by another company. Although I ultimately decided to pursue a different approach, I had a very positive experience with Jazz throughout the consultation and estimate process. I especially appreciated the excellent customer service during my initial call, the quick scheduling, Joe's professionalism and positive attitude, his willingness to listen to my concerns, and the clear options and pricing he provided.

Jazz was first responsible for fixing our broken dishwasher. The professionalism and education…read moregiven freely to me during the process really stood out. They hit another home run when Isaiah and Monty were assigned to a plumbing issue at my house. It was a hectic week to start, topped off with a backed up toilet that started to overflow. After I turned off the toilet and used a plunger and some elbow grease to fight back the overflow, I knew I needed a professional opinion. Turns out, Jazz not only fixed a huge backup of sewage, fixing the immediate issue; they did it with such professionalism that I was really impressed. Monty and Isaiah were a great team. Special shout out to their non-pushy approach. I really appreciated the speed, efficiency, professionalism and honesty that these associates demonstrated. The folks on the phone, such as Mario and Adrian/AJ, are also fantastic and really made the process easy end-to-end. Well done, Jazz. That was excellent overall value and the highest-quality service I could ever ask for.

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The team at Bay Area Water Heaters was professional, kind, and punctual. They explained the cost…read moreand services, walked me through options, and helped me pick the right one. We had a massive overflow spill in our garage and they ended up replacing the whole unit. There was a significant discount for paying in cash but they take check (no fee) and card (3% fee). We did a like for like replacement. I need schedule the city to come for inspection but I have confidence there will be no issues.

Absolutely love Niko's Plumbing! We have had Niko's extended team out for several jobs over the…read moreyears and they have always been dependable, honest, responsive, and fair. His team has snaked our main line a couple of times, taking care of tree roots and blockages. We ultimately needed a main drain replacement, and his team handled the job like total champs: suited up, got under the house, and got us back in service the same day. This is a genuine, local family business of people who really pour their hearts into their work - true tradesman, and true professionals. Niko is an absolute gem and it does not get any better than this!

Had a great experience with Niko's Plumbing! I initially connected with Niko over the phone, and he…read moreeven took the time to walk through the job with me on a video call, which I really appreciated. He sent Anton out for the work, and he was fantastic--professional, courteous, and very clean throughout the entire process. They did an excellent job relocating my water softener, and everything was completed quickly and efficiently. Really impressed with the service from start to finish. Thank you, Anton!

Needed a new Hot Water Heater. Should we go to the heat pump or Tankless or stay with what has been…read moregood. Had a couple bids and United Plumbing was great and good to work with. We went with a high quality water heater. Installation was great, timely, fair price, & very happy.

Great experience with United Plumbing (yet again). Almaz was professional, knowledgeable, and…read morecourteous, and did an excellent job. He took the time to explain everything and made sure the job was done right. I really appreciated his honesty and attention to detail. Highly recommend United Plumbing and Almaz!

Hotter Water Heaters responded to my request for quote immediately at like 11:30 pm on Thursday,…read morewith a very reasonable quote, and was able to fit me in on Friday (even though they were going on vacation that weekend)! Hakim arrived on time with his son and they were super helpful and friendly, and answered every question I had. They pointed out the issues with the previous installation and fixed these hacks. You can tell that Hakim really knows what he's doing! The water heater replacement job was completed quickly and professionally, and they cleaned up everything afterwards. He gave me the link to register the water heater for the warranty. Everything was easy and looks great. Highly recommend!

They helped me replacing new hot water heater tank. They were very patient with my questions…read more Nicely done. I highly recommend Hotter Water Heaters.

This company never disappoints and has constantly gone above and beyond what is needed. This time,…read moreour water heater thermostat failed so no hot water from Xmas on...so Monday 12/29 I make some calls to companies specializing on water heater replacement. I won't name their name but after fast inital reponse - nada. So I called my goto plumbers. We went out and bought a replacement water heater from Ferguson (check out my review for them - awesome). My wife and I dollied and manipulated all 137lbs of that bad boy into the garage. Edgar was my tech from Magnificent (He thought it was a "check" vs. "replace"). This could have been a disaster because we are now at New Year's Eve. They typically only do commercial water heater replacement but calls his boss, gets the gren light and because we are loyal customers, discounts the service cost. He tells me he can do it, calls to re-arrange some family plans and just makes it happen! At the end, he noticed a pipe with some carbon monoxide venting which he also fixed. We've used them on several different occasions and it's ALWAYS 5+ stars.

We had an emergency, flooding under our sink on a Sunday, and they sent someone within a few hours…read more They followed up the next day complementary. We had a great experience, really great expertise. I recommend them highly.

CHRYS ZAMORA (service technician) did a FANTASTIC JOB installing my 50 gallon American Standard…read morewater heater yesterday in Dublin, CA. He was on time and was very polite and professional in the job he performed. I've done previous business with WHO, and they've always done a great job. THANKS, Chrys, for the great install job. It is appreciated. I highly recommend this water heater company for fixing/replacing your water heater. 5 STAR RATING all the way for this company which has been serving the Bay Area since 1968. Greg C., Dublin, CA. (2/3/25)

I cannot tell you just how amazing this company is with service. I called because our water heater…read moreshut off and Sean, the gentleman who answered the phone, was so incredibly kind, helpful and just plain awesome... He walked me through how to light the pilot, and troubleshoot for future as well. I will forever call these guys, the level of professionalism, patience and knowledge is exactly the type of service I love. I highly urge you to use these guys.

Very accommodating and professional. Was able to fix my gas meter so that I could pass inspection.read more

Our home was struggling with very unstable temperature of water flow in all of our showers for…read morealmost 2 weeks. The water was getting colder. Finding the right plumber could be difficult especially when some companies want to charge a diagnosis fee right away. So I had to research more carefully when deciding which plumbing companies to ask. My neighbor had the same issue and recommended Vincent of VIP Plumbing. His company offered free quotes. We spoke on Sunday and he was able to fit me in his schedule the next day. He txted me within the 2 hr window he gave me and arrived before the window ended. Vince immediately knew what the issue was beyond the faulty check valve, he identified that my thermal expansion tank was also broken. He had both parts in his truck so I didn't have to wait for him to come back another day. I also asked him to service our water heater since we never had any official services before. He took about an hr for everything. Left the area clean & tidy before departure. Now we have our hot water back and functioning. I will contact him again for future services. He definitely knows Rinnai tankless water heaters. What a lifesaver! Thanks again. His pricing is comparable to other plumbers with Rinnai expertise claims. I think what set him apart was his availability and he wasn't pushy. Best way to contact him is to call him directly or txt him.

Asked Saued to come in and help repair a leaky toilet and sink. Great pricing and fast response. 5…read moreof 5 service again!

Sayed did great job, my kitchen drain was clogged and water softener had issue. He resolved but allread more