Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

I put off replacing my kitchen and laundry room floors for many years. Recently I picked out a…read moreluxury vinyl plank flooring with the help of Tom Straus. The next week 2 installers came and now I am enjoying a beautiful new floor. I had some questions and was able to call and get answers immediately. Straus Carpets have excellent customer service and have highly skilled, caring, professional installers. They were very respectful of me and my property and wanted to make sure I was happy with the whole process. Straus Carpets made this project flow easily. I couldn't be happier with my new flooring and highly recommend Straus Carpets!

Brad/ French Bros stood out for several reasons during our project walkthrough:…read more * Came with products specifications ready * Took the time to answer questions and discuss options * Recommended a solution-steed carpet for areas with significant sun exposure to help reduce fading. I later confirmed that because the color is built into the divert itself rather than applied to surface, this type of carpet rests UV fading better. * Demonstrated strong product knowledge and genuine dedication to the craft Highly recommended.

We used French Bros to replace our flooring that was having issues with moisture from the start…read more It was installed a little over 2 years ago and we had problems from the beginning. I was impressed with Brad and his crew from the initial meeting. They identified the issue, addressed our concerns, and worked nights and weekends (even Christmas Eve!) to get the job done on time. We also didn't have to close down the office in the process as they were able to work around us. The communication was great, service excellent, a wide array of products to choose from, and they finished ahead of schedule! What more can I say? My only complaint is that we didn't use them the first time!

Henry and his team were incredible to work with and did a great job! Very pleased with the final…read moreresult. They took out all of the old carpet on the stairs, refinished and painted the wood steps underneath, installed a carpet runner down the middle, and put in and stained new hardwood at the base. The team was able to get this all completed in a few days!

Henry and his team installed a carpet runner on two flights of stairs in my home. Henry is…read moreresponsive and flexible. He was able to procure the material cheaper than I could have on my own and provided a very reasonable price. Once the material arrived, Henry was able to perform installation within a few days - they were in and out in five hours, leaving no trace and doing a beautiful job. The team was super kind, professional, and patient even making several samples so we could consider different colors of trim. Wholeheartedly recommend for quality, speed, and value.

My contractor recommended United Carpet and said to not bother going anywhere else. I should have…read morejust listened to him and shouldn't have wasted my time getting quotes. I went with United Carpet because they had the best pricing. I'm glad I chose them because they did great work. I get home from work past 7pm but they accommodated for my schedule and came after 7pm to take measurements of my home. The pricing included old carpet removal, new carpet installation, and haul away. I definitely got the most bang for my buck!

Ricky installed a carpet for my 81 year old friend's apartment. He's an efficient hard worker, very…read moreconsiderate of the elderly. He was supposed to have a co-worker assist him, but ended up doing the job alone. The carpet looks wonderful, much attention to detail. Definitely would call him again for carpeting.

I loooove my new Floor Store Richmond kerastan floors. What an enormous improvement. Excellent…read morecustomer service from experienced, expert David Shapiro and energetic, upbeat Amethist LA Rose. Quality, value and dependable.

The experience from start to finish was excellent. Andrew spent literally hours with me over the…read morecourse of about four visits, plus calls and email exchanges. I dislike about 95% of the carpet out there ... but don't have the option of putting in hard floors. My pickiness was no match for Andrew, however; he helped me find that needle in the haystack. He pulled out collections that fit my criteria, throwing them on the showroom floor and having me home in on the promising ones via process of elimination. When I showed him some varieties of carpet that I liked from a company outside of The Floor Store's network, he researched them to see if their products met his standards and if working with them would go smoothly (not so much). He got an in-network vendor to send larger samples so that I could really see what various styles would look like in my home. And he walked me through the contract process step by step, making sure I understood exactly what I was signing and paying for. Once that contract was signed, everything moved quickly. Andrew checked in during installation and even humored me at the final stage, allowing me to give him a virtual tour once the carpet was laid. I would certainly recommend him and The Floor Store to anyone looking to get new hard floors or carpet. It's probably not the cheapest option, but my anecdotal evidence tells me that the service can't be beat.

We contacted Floor Dimensions about 1 month ago as flooring installed several years ago in one of…read moreour offices was separating in several places (not installed by FD). We thought that maybe only the bad pieces could be replaced but that flooring is no longer being made. Connected with Bradley who was responsive and very helpful. We ordered samples and then decided what we wanted, Bradley made sure the item was in stock, Jeremy came out to measure and the install was yesterday. A 2 person team worked quickly and accurately. We had purchased a new glass chair mat and they assisted us in laying it as well. Very pleased with the results.

- Really great experience with wall-to-wall carpeting installation…read more - Prices were reasonable. - Great communication and coordination. - On-site crew was professional and efficient. - Overall, a wonderful experience. - Highly recommended!

Visited different flooring stores in Albany and El Cerrito before landing on USA Carpet and Vinyl…read moreto install engineered hardwood downstairs and carpet upstairs. Out of all the stores, they were the most reasonably priced and didn't come across as "sales-y." I worked mostly with Richard, who was very professional and communicative. He was always responsive, explained things well, and kept the process moving along, even when we needed to tear out old tile and level some of the floors. At the end of the day, we were really happy with the quality of the work and how it all turned out.

USA carpet was prompt, very fairly priced, and did a superb job on their repair. I hired them to…read morefix 3 closet thresholds and they completed the project inside a couple hours a couple days later. I would highly recommend them and plan on using them again in the future. Thanks guys!

This place was great, lots of good-looking, affordable options and we found a great one on sale.read more

We were honestly terrified at the scope and cost of our first major flooring project (replacing an…read moreentire floor of 20-year-old wall-to-wall carpet with a cleaner, healthier alternative). If we had known what good hands we'd be in with Nesreen and the team at French Bros., we could have saved ourselves all of that stress. The entire process was 100% smooth and professional from start to finish: - Communications were always prompt and courteous - It was fast and easy to schedule a visit from Roberto, who came to our home to provide an estimate for our project - Roberto and Nesreen were so patient and took the time to explore options and answer our many, many (many!) questions - Rates were competitive and reasonable, everything as we expected it, no surprises - Nesreen and the team were very flexible and easily accommodated reasonable changes to the original project scope - The project managers Deniz and Eddy were obviously seasoned professionals and had the teams running like a machine - They arrived early (after politely confirming with us, of course), and completed a complex and multi-stage job much more quickly than we expected - They cleaned up neatly and left us very happy customers We love our new floors! This company is amazing and I highly recommend them.

Mr. Young Kim and his team from American Carpet has done wonderful job for me from all aspects…read morepoint of view, in terms of fast response time, incredible work quality and good cost efficiency. Right after I submitted carpet replacement service request to Yelp platform, Mr. Kim called me immediately within 1~2 minutes and then quickly quoted on very reasonable price per the pictures I provided, based on which I quickly decided to move forward w/ American Carpet, and very soon Mr. Kim was on site to accurately evaluate the amount of work. Although he later found the actual work more than what I verbally described, he still kept the same pricing and meanwhile very nicely offering his help on a few other obvious tasks by significantly saving my time to find other contractors to help. At the end Mr. Kim and his team was able to finish all the promised work very professionally, including beautiful carpet finishing, seamless wall painting touch and smooth toilet replacement, etc; I strongly recommend Mr. Young Kim and his team.

What a find! Holy cow. Thank you to previous reviewers…read more I needed to have my carpet stretched. I quoted a business which we had patronized before and they quoted me some sky high price. Nice people but I couldn't figure out how they come up with that price. I came across this yelp reviews and took a chance. I figured can't possibly be any worse. Mr. Kim responded immediately and we made an appt for the next day. He had Manuel came to see what needed to be done and he said no problem. He even said he was available the next day which was crazy, because we still needed to move our stuff out of the rooms. Mr. Kim came back with such a reasonable price for the job. Before they came we moved what we can, left the big items like beds, sofa, piano, shelving and futon. They said no problem. The day of work Manuel came with another worker, they took off their shoes and right to work. He had estimated 4 hours and sure enough he was done around 4 hours. Mind you we moved 90% of the stuff from the carpeting. I am so glad to have found them. I hope they continue to be in business, if I need any carpeting job I'll definitely call them back.

I had a great experience with the team. They removed the old flooring in my rental unit and…read moreinstalled an entirely new floor, and the results came out amazing. The floor looks great and feels very durable, which was important to me since it's a rental property. Gene, Angel and the team was efficient and communicated well throughout the entire project. They showed up when they said they would, kept me informed, and the quality of the installation exceeded my expectations.

Great experience with installing SPC flooring, and I will work with this company again if I need…read moreflooring in the future. Gene was professional and had great communication before, during, and after the project. He visited my home to take measurements, show me samples, and he provided an estimate before he left. There was no pressure, and I noticed his attention to detail and quality. After getting estimates from other companies, Concept Materials had a competitive estimate and I felt they would do the best quality work. This job involved replacing a cheap vinyl wood floor with durable SPC. The scope was a living room, 4 steps, and a hallway. Each day two guys arrived on time. Because the subfloor was not flat, they had to pour concrete to level the floor. Overall, they did an excellent job and cleaned everything well. Like many projects there were some unexpected issues, and Gene handled each issue quickly with a good solution.