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    Factory Direct Floor

    4.5 (68 reviews)
    Closed 9:00 am - 5:00 pm

    Request quote & availability

    Response time

    40 minutes

    Response rate

    100%

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    Services - Factory Direct Floor

    Floor installation

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    Reviews With Photos

    Mogchu T.

    Pros: - Quick turnaround: Ken and Wisley in the office are fast with their responses and easy to communicate with. Had my floors installed within 2 weeks of reaching out. - Precise Installation: Installers were skilled, quick, and precise. Arrived in a timely manner. Helped move large furniture. Undid closet doors and baseboards to install floors and then reinstalled everything well. Troubleshooted things easily. Took pride in their work. - Most competitive pricing for flooring in the Bay Area - 2 year warranty on the installation Improvement Suggestions/Cons: - I got my floors installed in a condo with less ventilation, so it was extra dusty. A lot of my surfaces are still dusty and I am having to pay $300 for a deep clean. They did not cover any areas that weren't being worked on, so there still is dust everywhere. I have gotten vents cleaned and other construction work done where the other vendors covered the surfaces/countertops/appliances to protect from dust. Also, they did not clean up seat after using bathroom, which I had to clean myself. This wouldn't be an issue if I wasn't already living in the space. Overall: Floors look great. I would use them again, but would insist on them covering up surfaces that weren't being worked on.

    Ouch, the strip between MBR and the hallway cracked.
    Man M.

    We have FDF installed LVP in Oct 23. Our installer, Phong, did a great job and I posted a review on our installation. Fast forward a few months later, I found a cracked transition strip between my MBR and the hallway??? We have quite a few transition strip in our particular installation since all the bedroom kept their carpet. We have been walking normal around the house and this is the only strip that cracked??? I called FDF late Thursday. Ken, the store manager, took the call. He immediately pointed out that the carpet is probably too high.. he told me that he would assign this problem to Phong. Phong called me back Friday morning. We set up an appointment for him to come Saturday. Friday afternoon, I texted him a picture of the crack to make sure that he has the part to fix it and don't have to come back again. After seeing the picture, he asked to move the appointment to late Monday so that he can pick up the replacement strip. And by Monday 5 pm, Phong fixed the problem for us. This time, he mounted the strip a little close to the ground. The transition strip they used are pretty sturdy, there are support build in the back of the strip. But the strip needs to contact the subfloor to work. It will crack like the one I had if the back of the strip cannot contact the subfloor. There is no charge for the repair but I did give Phong tips for his trouble. I rated this warranty claim 5 stars both in terms of efficiency, timeliness, and customer handling. I wish all my I can say the same for other companies that I had to deal with. Highly recommend FDF for your future flooring purchase and installation and ask for Phong.

    Libourne from Marseille collection installed in October, 2022 from Factory Direct Flooring. Thanks to Ken & Kevin

    Libourne 8mm from Marseille Collection was installed in October, 2022 from Factory Direct Floor. Thank you Ken (sale office) & Kevin for the nice job

    a living room with hardwood floors

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    Tommy L.

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    Tommy L.

    Thanks so much Ginger for your business and support.

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    Hi Man Wah, thanks again for everything and the pleasure is ours.

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    Not friendly sales rep with glasses. Makes you feel embarrassed for asking questions.

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    Page 1 of 2

    Ask the Community - Factory Direct Floor

    Do you have a large selection of bamboo flooring?

    We had a large selection of bamboo flooring with extremely low prices that 50-60% lower than market so they have been sold quickly and now we do have some left, not considered large selection

    Looking for vinyl flooring that looks like wood. Blonde color.?

    Hi we stock hundreds of luxury vinyl flooring please come for the samples.

    Do they sell wood tile?

    Sorry we don’t. We sell hardwood flooring planks and laminate floors as well as luxury vinyl floors.

    Don’t See Your Question? Ask Away!

    Review Highlights - Factory Direct Floor

    It was a pleasure to work with Ken and the Factory Direct Floor team all the way through the process.

    Mentioned in 7 reviews

    Read more highlights

    The Floor Store

    The Floor Store

    (535 reviews)

    We worked with Carlos at the Dublin location for our new floors. We had awful carpet, but these…read moreguys came in and did a fantastic job. Carlos was easy to work with and guided us every step of the way. Communication was clear throughout the entire process, and there were no surprises. The best part of the experience was the install and the install team. Manny and his crew absolutely crushed it. We had an issue with an unlevel floor, and they took the time to add self-leveling compound to fix the problem the right way. We also have a ridiculous amount of stairs -- 34 total -- that were previously covered in carpet, and they now look amazing. Manny and his team were excellent from start to finish. Highly recommend.

    Pricing depends on who you work with on a given day. I purchased some baseboards from one employee…read moreat a certain price. When I needed a more expensive kind the next week, I worked with a different employee who got me a better price than the ones I originally bought. I appreciated the "deal" but did not like how the discount was applied in one instance and not the other. This was during the anniversary sale, so most things were on sale. Lead time for my tile was quoted as 5-7 days. It took 2 weeks. The worst part was that the tile that I waited 2 weeks for was the wrong kind as the floor store/manufacturer messed up the order. The floor store got the manufacturer to rush the correct tile in a couple days...really wished they had the same hustle when I first put in my order. I ended up having to pay more for my contractor's time because the floor store took too long. If you are already working with an installer, I'd check with them to see if they can source materials. The price will certainly be much more competitive. I don't think I'd go through the trouble with the floor store again.

    Tile Experts - Call Or Text To Get A Free Estimate (650)743-6138

    Tile Experts

    (47 reviews)

    Tile Experts installed a zellige backsplash for us and the whole process was really easy and…read morestraightforward! I sent dimensions and a site image and was able to get a quote without a site visit. Our installer was very detail oriented and discovered our wall was not completely flush, which meant that the tile at the top of the wall would be a slightly different width than the one at the bottom. We discussed different strategies for approaching this problem. The zellige we received was also highly variable in quality and color. I asked our installer to pick out the tile in the best condition since we had ordered 10-20% extras and were very happy with the results.

    We were looking to update our fireplace and entry way tile as a kick off to our next remodeling…read morephase - we were hoping to go from ugly brown tiles to a nicer marbled white herringbone tiles. My partner and I even made mock ups of the design we wanted to achieve. Noe was responsive over text when taking down our requirements, giving quotes, and estimating how much material we should purchase which we purchased on our own (though we might have over purchased our material by 20%, I'd much rather have extra than not enough!). Noe handled the tile and grout pick up when it was ready for installation day, and took care of the misc material purchases (finishing metal edge trim, tileset/cement, etc). Adrian and Luis are fantastic installers. Adrian's communication was really top notch (he kept us informed and updated often) and ran through options and recommended solutions when we encountered a bit of a snag with our subfloor and evened it out for us (we wanted to elongate and cut the corners of our rectangular entry way tile). Luis' tile work also really great. His cuts were clean, tiles were even/level, spacing of the grout lines were pretty even as well. I've had tile work done through a general contractor before (they had some rough cuts and some pretty bad tile lippage leading to uneven surfaces) - their quality is nothing compared to Luis' work, our entry way and fireplace with the herringbone pattern looks so good and it matched our mock ups very closely - they really brought our vision to reality! The three of them Noe, Adrian, and Luis really do live up to their company name as Tile Experts and they are very competitive with their pricing. You can check out the before and after photos (just ignore the ugly carpet in the pictures, we have not replaced it yet!) We are really happy and impressed with the work they did for us and would go back to them for any future tile work.

    Factory Direct Floor - flooring - Updated May 2026

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